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|On Jun 17, 2008, cdinger1 Spring Lake, NC wrote:
I placed an order for 11 plants back in December. According to the shipping info the company had listed, the plants were supposedly supposed to ship late March-April time frame. March came and went and then April did too with no email from them explaining. I tried contacting the company by phone and email to find out what was going on. After several attempts, I finally got a response that said they were behind schedule and that only part of my order was ready and if I'd like part of it now and the other part later. I said that was fine. Over 6 weeks later, I finally received my plants. They did not seperate the order and it was late May (like the 28th or something) that I finally received my plants. It was already beginning to get hot here in NC so I followed the directions and got them planted as soon as possible. Temps were already over 90 by this point but I've tried keeping them watered and such. Less than two weeks have elapsed and over half the order is dead and the other half is just barely hanging on for dear life. I have had good experiences with other mail order companies and because of this companies good rating I took a chance. I tried contacting the company several times, both by email and by phone and haven't received any answers. The plants when shipped looked pretty healthy, but the extreme lateness and the extreme heat is just too much for them. I don't appreciate placing the order, then not hearing anything from them for months then when I finally receive the plants, they die! The roses I planted earlier in the year look great so I'm certain it was the lateness of the shipment that is mainly to blame. It is very bad business to not contact a person expecially when there is a problem. I doubt I will ever order from this company again. I would caution any one else from doing so either, because if you do have any problems, you'll never get the chance to speak with a person. Be very careful and hope you have better luck than I.
On June 21st, 2008, cdinger1 added the following:
I haven't received any emails and I checked my spam filters to see but wouldn't it be from the same address the first emails were from? If not, let me know the web address so i can add it to my contacts. I did follow the planting instructions. The roses are all planted in an area with my partial shade plants right now. They only receive morning sun. I check my voicemail daily, the only voicemail I know of was asking about doing the partial shipment. I actually replied that it would be fine. I didn't ever see anything that said what the price difference would be. I'm assuming that you must be sending from a different address than the one that had my receipt info and order info because those were the last emails I received. I understand that you have no control over the tempertures. You mentioned a reship in July, I don't believe that would be beneficial to the plants. Do you not ship later, like a September time frame where hopefully the weather would be cooler but not freezing? The plants that have already perished are Scentimental, Saint Patrick, and Honey Dijon have already died. The others are severly distressed but I have been trying to provide them even more TLC to try to save them. I know some leaf loss to all is normal but the three turned completely brown, stalk and all and dried up despite my best efforts. I would honestly prefer the plants replaced rather than refunded if they can be shipped later, like the September or something. If they can't then I guess I'll have to try to find them somewhere else later when the weather is cooler. Thanks.
On June 21st, 2008, cdinger1 added the following:
I somehow overlooked one other rose. Blue Moon was the first to die and I overlooked it when I was counting. My apologies.
On June 25th, 2008, cdinger1 changed the rating from negative to neutral and added the following:
For now I am changing my rating from negative to neutral. They have agreed to replace the dead roses and reship them this fall. Not all were available at this time but they are allowing me to choose substitutes. Hopefully I will be able to change my rating to positive later.
On Jun 17, 2008, Amity Rose & Garden Nursery (Amity Heritage Roses) responded with:
On Jun 16, 2008 5:16 PM, Amity Rose & Garden Nursery (Amity Heritage Roses) added:
I am very sorry that Christina has not checked her email or perhaps her spam filter for her replies from us. Since she has taken this public I will do the same and hope that she can read our 2 replies in the last week here:
On Jun 16, 2008 6:51 PM, Amity Rose & Garden Nursery (Amity Heritage Roses) added:
I just pulled up the order and the SIX emails I've sent to Christy over the past 6 months regarding the details of her order. An ASAP ship date was requested. We left a voicemail and an email on May 7 and 8, respectively, about trying to ship part of the order earlier. We shipped the entire order on 5-22 because she was unwilling to pay the extra shipping charges quoted to split ship. That is no where near 6 weeks later and she could have had part of the order 3 weeks earlier! I know it can FEEL like an eternity when one is waiting for plants, and I know we were unable to ship many orders when we hoped this year because of cold weather and poor growth, but we do not guarantee a shipping time frame or a specific shipping price - we can only guarantee what we are responsible for: quality plants received. Except during extreme weather, potted plants can be planted year round. I am sorry we've not had better communication about her planting conditions.
On Jun 21, 2008 9:36 PM, Amity Rose & Garden Nursery (Amity Heritage Roses) added: