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Comments regarding Texas Water Lilies

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  Feedback History and Summary  
51 positives
1 neutral
3 negatives

Comments:

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RatingAuthorContent
Positive Kathy_D
(1 review)
On Sep 7, 2006, Kathy_D Idanha, OR (Zone 7a) wrote:

Tommy has bent over backwards to take care of me and my order! I'll deffinetly be ordering from them again this next spring. I only just discovered that there was a color mixup and also mentioned that one root had not survived after all as I thought it was too small and they even replaced it though it was month's down the road! :) They also sent extra's with previouse shipment and with the replacements. Allmost all have bloomed and doing well!

Great service and customer support! Two thumbs up here!

Positive Argentajunk
(1 review)
On Aug 28, 2006, Argentajunk Mathis, TX wrote:

The water lilies that I ordered arrived quickly and were in beautiful condition. I also received several free water lillies. What a pleasant surprise! I will definetly do business with Texas Water Lillies again.

Positive tymack
(1 review)
On Jul 22, 2006, tymack Du Bois, NE wrote:

I ordered 4 different water lilies from Texas Water Lilies. Communication was good. When I got the lilies I was absolutely shocked by how large and mature they were, they also had buds and a nice clean root system. I have ordered water lilies from others and as far as my experiences, these were the best hands down. They were very careful to pack them well and they were in great shape being mailed in our latest heat wave. Great prices, great communication, great shipping value, I'm an extremely pleased buyer. Would not hesitate to buy again.

Positive cherchemom
(1 review)
On Jul 19, 2006, cherchemom Hull, GA wrote:

Texas Water Lilies is an excellent company. Good communication, fast service and superior plants. Place my order late in the week and asked it be shipped on Monday and by Wednesday before noon my lilies were here. To my surprise the packaging was superior and of all five lilies only two had creased leaves. Plants were large, healthy, and had blooms on them. They have settled in here in Georgia like they have never been picked, packaged, and taken a long trip. I will order from them again and also sing their praises to all of my pond friends.


On July 22nd, 2006, cherchemom added the following:

I am not a photographer but had to write and send this company pictures of the lilies I got from them less than a day from recieving their shipment. Most of the lilies I have ordered with close to opening mature buds just never make it but I thought these look pretty good so did not snip them off as usual. The next morning two of the lilies met me and my cup of morning coffee in full bloom. They were literally blooming less than a day after I got them. Wow!!! The pads and blooms were sparkling and healthy with no shipment damage at all! I can not say enough good things about this company, their products, and their care and consideration of the customer.
Positive vwene
(1 review)
On Jun 24, 2006, vwene Laveen, AZ wrote:

My experience with Texas Water Lilies has been great! We are experiencing record high temperatures here in Arizona, but all the lilies I ordered arrived in perfect condition. All were healthy and a good size and many had buds. Tommy was quick to process my order and did a great job letting me know when it shipped. This company can't be beat in terms of quality, price, and customer service.

Positive Laynez
(1 review)
On Jun 8, 2006, Laynez Kalona, IA wrote:

Nice prices and plant material was all good.

Neutral pinky100
(1 review)
On Jun 7, 2006, pinky100 Mason, MI (Zone 5b) wrote:

We placed an order for a red flare and a Pamela tropical and a papyrus plant and we ordered at the end of the week. Tommy said he would ship out the following Monday. The beginning of the following of the next week we emailed Tommy about not receiving it yet. He stated that it would be sent out when he went to the other location where the plants were and would ship them out as soon as possible. Another week went by and we had not received it yet. So we emailed a few time to him again and there was no reply. We email another to Tommy and he responded and said he had not gotten the other emails from us. Then he checked his past emails and found them in another email program that was set up for his business. He then told us that he thought they had been sent. One week later we received our shipment and they were all wilted away and dried out and dead. We emailed Tommy and he agreed to reimburse our costs back to us. I feel they were overwhelmed at that time with orders and had a few mix ups. If the plants had lived one could not beat that price. I feel that Tommy tried his best.

Positive noahsnana
(1 review)
On May 31, 2006, noahsnana Waldorf, MD wrote:

I am very pleased with Texas Water Lilies their customer service in my opinion is top notch. They will get my business again.

I ordered from this company along with a large group. Because of a mail mixup it took longer to receive the package... it was packed well, but one item was missing.

I placed a call to Dusty reporting the situation and my concerns, he took time to talk about each plant and it's potential size of the variety, he also told me not to worry that he would take care of the missing item. I received another package that more than took care of the missing item. I am so pleased.

Customer service out weighs the mistake in packing. I will be back for more. All lilies are doing great!


Negative mwieder
(15 reviews)
On May 25, 2006, mwieder Beachwood, OH wrote:

The Good:
It goes without saying that there prcies are great - really unbeatable. Also, the lotus tuber they sent me was enormous. They also do a pretty good job of email contact - almost always answering within a day.

The Bad:
One of the waterliles they shipped me was so small I was shocked they shipped it - it was a tiny start and there's no way it will come close to flowering this year. Another one that they shipped me was dead, but they replaced it (see mroe on this below). Their shipping price is the same if ordering 1 plant or 9 - so, ordering only 1 or 2 plants is not neccesarily cost effective.

The Ugly:
Their warranty policy only gives you 3 days to ascertain whether their stuff was alive or not. With water lilies, it's almost impossible to tell if a dormant tuber is alive or dead until the growing season starts and it has enough time to make roots and grow. The 3 days is not nearly enough. At first they didn't wanty to replace the dead tuber they shipped because I wanted to give it time to grow and see if it was really dead, and I exceeded the 3 day window, but they finally relented, only because they also shipped me that other tiny one. However, it took several weeks and half a dozen emails to actually have the replacement shipped out. Every email was responded to with 'it's going out tommorrow' and then I would email back 5 days later and get another one saying 'it's going out tommorrow.'

Conclusion:
I think they're a good value if you need a lot of plants, but if you need just a few, it may make sense to look to other places. In either event, be prepared for dealing with a small operation and not getting the best customer service/selection shipped out.


On June 1st, 2006, mwieder added the following:

None of what I ordered was tropical. The Hardy Lily 'Reflective Flame' is still so tiny and certainly won't flower this year; I'm hoping for next.
On July 14th, 2006, mwieder changed the rating from neutral to negative and added the following:

The replacement rhizome they shipped me is dead as well; I've got several lilies from other sources growing wonderfully in my pond, so it's not me. They refuse to replace it. Further, it turns out another of the lilies they sent me is the wrong one. I also found several others were shipped wrong lilies and when pressed on it, the company responded: "Dusty knows what he is talking about when it comes to growing and determining what kind of plant it is.He has over 15 years of growing experience. I do not understand people who think they are knowledgeable about plants but do not see that different conditions and enviroments has a great deal to do with colors and shades of leaves" For more info - check here:
//www.koiphen.com/forums/showthread.php?t=45395
Wrong product and bad customer service.
On May 25, 2006, Texas Water Lilies responded with:

"


On May 27, 2006 10:41 AM, Texas Water Lilies added:

We did have some problems with this order. It was part of the group order where we gave over 50 people wholesale prices by ordering as a group but actually individual orders. We did not send any water lily tubers whatsoever. We only ship live plants in Lilies except Hadies are still attached to the rhizome. He wanted a tropical variety that was very behind in its growing stage so it was small when shipped. I will admit we kept promising him shipment but each time they were just too small. He waited past the 72 hour gurantee but we sent a replacement anyway. We are family owned but have many satisfied customers both big and small orders."


Positive gardenercathy
(2 reviews)
On Apr 29, 2006, gardenercathy Omaha, NE wrote:

I strongly recommend this company. A couple of the lilies arrived in sad shape (because of delay in transit) and when I contacted Tommy he said he would 'correct the problem'. He did just that. I recieved a new shipment of my entire order very promptly and every plant was beautiful, 1 lily has 3 buds on it and the plant is HUGE!!!! I will order from them again and have already passed their name along to other pond lovers. Tommy was great to deal with.

Positive FishyPondLady
(1 review)
On Mar 17, 2006, FishyPondLady Valencia, CA wrote:

I can't say enough wonderful things about Texas Water Lilies! Their prices can't be beat and service is fantastic, my shipment arrived within two days and the plants were in great shape. I would recommend ordering from this company, they have very high quality waterlilies and lotus plants.

Positive Flynn
(1 review)
On Mar 17, 2006, Flynn Richmond, VA (Zone 7b) wrote:

I can't say enough great things about this company! Their prices are very inexpensive, but the plants they ship are way above average. I ordered seven tropical water lilies, almost all of which arrived blooming size with three or four buds! Their customer service is also outstanding, when I had a question, Tommy responded to me promptly through e-mail, and was very sweet to deal with. My shipment arrived within two days. I would highly recommend this company to everyone!

Positive zanna1
(1 review)
On Mar 16, 2006, zanna1 Stockdale, TX (Zone 9a) wrote:

Wish there was a higher rating than positive!!! These guys are amazing! The tubers were huge, and the price was so cheap! Looking at the prices one might pass them up thinking the quality would be poor. This is NOT the case with Texas Waterlilies. My local nursery sells lilies and lotus half the size for five times the price! You will not be dissapointed with this company. Very professional and personable at the same time. The saying you get what you pay for does not apply in this case, you get WAY MORE than you pay for. It's so nice to see an honest company for a change, they're not so easy to find these days. Start digging people! You'll need more room once you see the size of these!


On March 29th, 2006, zanna1 added the following:

.........Just got my second order and it was just as good as the first. They don't play the bait and switch game. Can't say enough good things about this company and they added more items! Boy am I in trouble now :)
Positive rylaff
(18 reviews)
On Mar 1, 2006, rylaff Niceville, FL (Zone 8b) wrote:

This place is unbelievable. They are selling at wholesale prices or less. I ordered 10 water lilies and three lotus. I expected tiny plants for that price. When the box came (4 days after I ordered) and I opened it up, I almost fell out on the floor. These are good sized plants. The lotus tubers were huge, blooming size (what I would pay 40-50 bucks for ). Communication was outstanding. Tommy answered me promptly and shipped rapidly. Packing was excellent. All I can say is wow.

Positive Moodene
(4 reviews)
On Mar 1, 2006, Moodene (Nadine) Devers, TX (Zone 9b) wrote:

I received my Lotus tubers from this company ..I want to tell the world about them..They are awsome!!! Big Lotus Tubers for my money.. Tommy is a great guy to deal with...They go all out to make me a very happy customer!!!!..
I will buy from them again...


On July 3rd, 2007, Moodene added the following:

I ordered more waterplants thru the Texas Waterlilies coop on Dave's Garden and they arrived in great shape. I even got few bloom buds on the lilies!! This is a great company to deal with. They go all out to make any customer happy!
On March 1st, 2008, Moodene added the following:

I and Diane Smith(phone caller)did a coop with Texas Waterlilies back in Feburary 2008. We got alot of very happy DGers who did the coop with this company. You cannot get a better deal with these people when they offer low prices during the coop sale. I was told that everyone was very happy with the lotus,waterlilies and other plants they offered. So my hats off to the Texas Waterlilies for doing this coop with us DGers and we THANK YOU very much.
Nadine Milburn
On August 1st, 2009, Moodene added the following:

We did a Coop way back in January 2009 and everyone was please with these products again..Thanks for a great coop with DGers again. There are not enough words to say how please I am with this comapany bending over backwards to help anyone with any problems or just answering questions!
Thank you very much again, Nadine Milburn

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