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Comments regarding Texas Water Lilies

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  Feedback History and Summary  
51 positives
1 neutral
3 negatives

Comments:

RatingAuthorContent
Negative piepiper
(1 review)
On Mar 30, 2017, piepiper Magnolia, TX wrote:

We bought 2 tropical water lilies from them last year. Both rhizomes were the size of a walnut at best. We were shocked that we paid that kind of money for rhizomes that small. (total cost about $50+) We figured if we babied them the entire summer we could make something of them. Neither of them grew or survived. Very disappointed.

Negative Tropicman
(9 reviews)
On Feb 25, 2017, Tropicman Bushland, TX (Zone 6a) wrote:

I have purchased many times from TWL,and on the mostly part have been very satisfied with there products,But I must be fair,about what I just received in today's mail from them ,the lotus tubers were very small,and the hardy water lilies were tiny,I don't know how they every separated them from there mommy.My order was not a huge order,6 plants for $160,00,nut the box they came in was light,You'd thought the box was empty,seriously I have better buys from e-bay,so what I'm saying is you might what to reconsider buying from them,because there is definitely alternative sources with much better products in the market.

Negative mwieder
(15 reviews)
On May 25, 2006, mwieder Beachwood, OH wrote:

The Good:
It goes without saying that there prcies are great - really unbeatable. Also, the lotus tuber they sent me was enormous. They also do a pretty good job of email contact - almost always answering within a day.

The Bad:
One of the waterliles they shipped me was so small I was shocked they shipped it - it was a tiny start and there's no way it will come close to flowering this year. Another one that they shipped me was dead, but they replaced it (see mroe on this below). Their shipping price is the same if ordering 1 plant or 9 - so, ordering only 1 or 2 plants is not neccesarily cost effective.

The Ugly:
Their warranty policy only gives you 3 days to ascertain whether their stuff was alive or not. With water lilies, it's almost impossible to tell if a dormant tuber is alive or dead until the growing season starts and it has enough time to make roots and grow. The 3 days is not nearly enough. At first they didn't wanty to replace the dead tuber they shipped because I wanted to give it time to grow and see if it was really dead, and I exceeded the 3 day window, but they finally relented, only because they also shipped me that other tiny one. However, it took several weeks and half a dozen emails to actually have the replacement shipped out. Every email was responded to with 'it's going out tommorrow' and then I would email back 5 days later and get another one saying 'it's going out tommorrow.'

Conclusion:
I think they're a good value if you need a lot of plants, but if you need just a few, it may make sense to look to other places. In either event, be prepared for dealing with a small operation and not getting the best customer service/selection shipped out.


On June 1st, 2006, mwieder added the following:

None of what I ordered was tropical. The Hardy Lily 'Reflective Flame' is still so tiny and certainly won't flower this year; I'm hoping for next.
On July 14th, 2006, mwieder changed the rating from neutral to negative and added the following:

The replacement rhizome they shipped me is dead as well; I've got several lilies from other sources growing wonderfully in my pond, so it's not me. They refuse to replace it. Further, it turns out another of the lilies they sent me is the wrong one. I also found several others were shipped wrong lilies and when pressed on it, the company responded: "Dusty knows what he is talking about when it comes to growing and determining what kind of plant it is.He has over 15 years of growing experience. I do not understand people who think they are knowledgeable about plants but do not see that different conditions and enviroments has a great deal to do with colors and shades of leaves" For more info - check here:
//www.koiphen.com/forums/showthread.php?t=45395
Wrong product and bad customer service.
On May 25, 2006, Texas Water Lilies responded with:

"


On May 27, 2006 10:41 AM, Texas Water Lilies added:

We did have some problems with this order. It was part of the group order where we gave over 50 people wholesale prices by ordering as a group but actually individual orders. We did not send any water lily tubers whatsoever. We only ship live plants in Lilies except Hadies are still attached to the rhizome. He wanted a tropical variety that was very behind in its growing stage so it was small when shipped. I will admit we kept promising him shipment but each time they were just too small. He waited past the 72 hour gurantee but we sent a replacement anyway. We are family owned but have many satisfied customers both big and small orders."



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