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Comments regarding Growjoy (formerly Garden Harvest Supply)

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  Feedback History and Summary  
358 positives
18 neutrals
20 negatives

Comments:

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RatingAuthorContent
Positive benussi8
(1 review)
On Apr 13, 2009, benussi8 Palm Desert, CA wrote:

As a first time customer, I was disheartened when my squash plants arrived and were so spindly that they were broken at the top of the soil. I contacted GHS and was answered immediately. My new squash plants were sent and received in perfect condition.
Thanks for being there.


On Apr 13, 2009, Growjoy (formerly Garden Harvest Supply) responded with:

"On Apr 14, 2009 8:16 AM, Garden Harvest Supply responded with:

Thanks for your positive feedback. It is our goal to always provide plants that are in great shape once they have arrived. However sometimes we miss the mark and it makes doing business all worthwhile when customers (like you) allow us to "get it right". Thanks for being our customer, it is sincerely appreciated!"


Positive nathansmommy08
(1 review)
On Apr 8, 2009, nathansmommy08 Charlotte, NC wrote:

I made an order on Garden Harvest Supply's website for Mrs. Miller's Variety Pack Jams. There was a slight misunderstanding regarding shipping, but Customer Service was extremely prompt in rectifying the situation! I have yet to receive the shipment, but it should be coming any time this afternoon via UPS! I am extremely excited to be receiving this package just in time for Easter. I would highly recommend Garden Harvest Supply to anybody who is interested in fresh fruit/vegetable preserves! Also, I am looking forward to purchasing some plants for my garden as the weather gets warmer. All in all, a great online shopping experience. Happy shopping!
Lastly, I would like to thank the wonderful staff at GHS.

Positive nancyholsey
(1 review)
On Apr 7, 2009, nancyholsey Port Richey, FL wrote:

I received my order today, and I would like you to know how pleased I am. I have ordered a lot of plants over time, and I have never received an order in better condition than yours. The manner in which you pack the plants is unique and effective. When I went to the shipper's website to track the shipment and saw how many days it was taking for the plants to arrive, I was really worried. But, everything was in perfect condition.

Thank you,

Negative cloudsurfer
(1 review)
On Apr 7, 2009, cloudsurfer Franklin, TN wrote:

Bad Plants, Careless Shipping
This was my first use of the company: dry goods shipped fine, but the four plants shipped were a disaster: Out of four plants, two arrived with stems severed at the base, and all of them were spilled from their pots. Three were tomato plants and they were so rediculously elongated that they could not stand on their own when repotted, but fell over the pot like extended vines: exactly opposite to what on their own site they suggested were the best kind of plantings, namely short and fresh growth. No response to a request for refund. I'll be stickiing to Walmart for seeds and local Garden Centers from now on.


On Apr 7, 2009, Growjoy (formerly Garden Harvest Supply) responded with:

"On Apr 7, 2009 11:21 AM, Garden Harvest Supply responded with:

We are so sorry for your bad experience with our company. I can assure you that this is not the common result from our customers. You also mentioned we did not respond to your email, which is incorrect. Your email did not arrive until late Friday afternoon and we were gone for the day. We responded to you Monday afternoon and are still awaiting your reply. We are doing as you have asked and stopping shipment on the remainder of the order and giving you a complete refund. Please accept our sincere apology for this badly delivered order."


Positive mom2goldens
(19 reviews)
On Mar 7, 2009, mom2goldens Carmel, IN (Zone 5b) wrote:

I just received my first order from Garden Harvest Supply, and it was a great experience. From time of placing order, communication regarding order and shipping was excellent. Shipping was very fast, and the product I ordered was considerably less expensive than other site I had checked. I have already placed a second order, and received my shipping confirmation. A very positive experience.

Positive Bvieta
(1 review)
On Feb 27, 2009, Bvieta Parma, MI wrote:

On 2/24/09 I ordered a EarthWay seeder from GardenHarvest Supply. On 2/26/09 the seeder was sitting on my front porch. That is what I call fast service. And the staff were very friendly. I must tell you, that I shopped around for this seeder. I found that GardenHarvest sold me the same seeder, with a $31.00 savings. Garden Harvest Supply is the only company that I will deal with. Parma, Michigan

Positive 1SickPuppy
(12 reviews)
On Feb 19, 2009, 1SickPuppy Waukesha, WI wrote:

I liked the assortment and quality of the merchandise offered. Confirmation and shipment was quick and accurate.
With that being said I am only giving them a neutral rating because of the shipping cost. My order was approx $35.00 and the shipping was $18.50. I consider charges like these as nothing but back door profits. Half that would of been reasonable.
In the future I will definitely spend a little more time shopping around.


On February 19th, 2009, 1SickPuppy added the following:

I would like to thank Joe for his fast response to my rating. Your concern about my satisfaction doesn't go unnoticed.
As he stated I could have canceled my order before the final commitment, but I ordered the product as stated. I was assuming that it required some special packaging or handling but it didn't appear to.
It was not two packages and I would barely call it one. It was a large stick with a small stick taped to it (a hoe and a knife). No special wrapping just a little tape holding the two sticks together and a shipping label. The items arrived in good shape although I would of appreciated a packing slip/invoice.
Thanks again for your concern.

On February 20th, 2009, 1SickPuppy changed the rating from neutral to positive and added the following:

I could not be happier with the way this issue was settled.
I am changing my review from neutral to positive because of the attention if received from Joe. It turns out it was a minor oversight that caused my previous neutral rating.
In all the purchases I have made on-line I have never seen anyone put so much effort into making sure his customer was completely satisfied.
On Feb 19, 2009, Growjoy (formerly Garden Harvest Supply) responded with:

"On Feb 19, 2009 9:57 AM, Garden Harvest Supply responded with:

Dear 1SickPuppy: I am sorry you feel this way about the shipping charges. I can tell you that we do not consider shipping as a back door profit. I can also tell you that we do not enjoy losing money just to ship something when it is purchased. Without knowing what product/products you ordered, I can not tell you why; however it sounds like there may have been two boxes involved, which makes double shipping. Also not sure which shipper you choose but both UPS and USPS charge for every box that is shipped. Every time a customer checks out, their shipping amount is shown before they process the order, so they can cancel the order if they do not want to pay for shipping charges. If you will contact us, I will be glad to discuss your order. It really looks like multiple boxes may have been shipped. Thanks for being our customer, Joe


On Feb 20, 2009 9:58 AM, Garden Harvest Supply added:

Your kind words are appreciated! We do strive for perfection but as you have found out, we do not always hit the mark. Having customers such as yourself, sure make our mistakes bearable, thanks again."


Positive Dave48
(1 review)
On Feb 11, 2009, Dave48 Lansing, MI wrote:

I have ordered mums from Garden Harvest Supply (GHS) in the spring of each of the last two years. Both times the plants came carefully packaged, healthy, and ready for planting. All of the mums grew to be very large and beautiful plants by the fall blooming time.

This spring I had the pleasure of talking with Tina from GHS. I was concerned that this year's mum offering was at a higher price. Tina mentioned that the plants were now being offered in a three-inch pot instead of two-inch pot. I told her that the less expensive, smaller plants were better for me. I have been extremely pleased to find out that Joe Stutzman and Tina from GHS put together a fifty-plant mum collection for an extremely attractive price. I cannot say enough good things about Garden Harvest Supply and the way they went out of their way to make a customer happy. That is outstanding service. I look forward to ordering more mums this year and know that GHS will stand by their promise to provide great service to their customers. I highly recommend Garden Harvest Supply to my gardening friends.

Dave in Michigan

Positive dwmoody12
(1 review)
On Dec 27, 2008, dwmoody12 Irmo, SC wrote:

I placed an order with Garden Harvest for Christmas and this was the first time that I have ever ordered from this company. I was most impressed with the courtesy calls that they made when they had a question about my order. The packaging was done very professionally and the items looked and tasted great. I will continue to order from them and will also spread the word about how great everything was. A very good experience.

D. Moody
Irmo, S.C.

Positive Knobbe
(1 review)
On Dec 23, 2008, Knobbe Davenport, IA wrote:

I was very pleased with the prompt service I received upon my first order from Garden Harvest Supply. I called a representative on a Friday and ordered a planter for my husband for Christmas. It arrived the Tuesday of the next week. The quick delivery and quality of service was much appreciated. I look forward to doing business with this company again.


Positive Kekoskee
(1 review)
On Oct 30, 2008, Kekoskee Mayville, WI wrote:

I was looking for a place where I could purchase Tomato jam because it is hard to find in my area. I found the site Garden Harvest Supply and found that they carried the product. I have had the product before that they carried so I knew it was great. I placed my order on a Saturday and by Tuesday it was at my door. This is the fastest I have ever received a product that I have had shipped to my door. It is awesome!! I e-mailed them and told them I would be back to order again. They are an outstanding company. Thanks again.

Positive mom1776
(1 review)
On Sep 12, 2008, mom1776 Charleston, SC wrote:

I needed some lantana plants quickly for a project I was working on. It's late to be ordering these but Garden Harvest Supply came through for me. The plants were delivered very quickly. They were packaged with such loving care you could tell this was from a company that really cared. The plants were exceptionally nice and as a treat they even included two extra to my order. Thank you Garden Harvest Supply for the high standards you uphold and provide.

Positive r_eugenio
(1 review)
On Jul 30, 2008, r_eugenio Atwater, CA wrote:

I am a 19 year old male and a beginner gardener, I planted 9 brandywine heirloom tomato plants in my garden this year, and it was late in the year, but we don't get frost until very late november or sometimes in December, so I'm hoping I have plenty of them, but I still wanted to plant some more plants.
I went to a lot of stores in my area looking for plants, vegetable plants were nowhere to be found, so I finally came to realize that it was too late in the season, and that I would have to wait until next year to plant more plants, I really was looking for pepper plants, some pear tomatoes and a sweet million.
I did a search online and most of the sites that sold vegetable plants had stopped selling them, until I found 'Garden Harvest Supply', they had such a huge variety of plants and all of them were priced very low, it was kind of overwhelming, I had no idea which variety to get because there were so many, until I finally decided for 8 plants, 3 tomato plants, and 5 different pepper plants.
I ordered the plants on Sunday, July 27th and I received an e-mail on Monday that it had shipped, I thought I would have to wait a week to get them, but it was on my doorstep on Wednesday morning, the 30th. I was surprised of how fast everything was, I opened the box and it was filled with Styrofoam peanuts and newspaper, Every single plant was individually wrapped in cardboard on all four sides, A total of 9 plants, including a free gift plant which was a 'Bocapa Blutopia Blue', very nice plant and completely unexpected. All the plants were in great shape, except for the 'red pear tomato plant, most of the leaves were turning brown, and a pepper plant had lost most of its leaves along the main stem. Hopefully they will make it once I plant them in the ground. Most of the plants that I received had blossoms on them, one pepper plant had a pepper growing on it.
Over all It was a great experience ordering from the website, I would definitely do it again whenever I am in need of plants, I find that their prices are more affordable that the ones at the stores...
Garden Harvest Supply has found themselves another very satisfied customer, but if my tomato plant or pepper plant don't make it, you guys will be hearing from me.


On Jul 30, 2008, Growjoy (formerly Garden Harvest Supply) responded with:

"


On Jul 30, 2008 2:28 PM, Garden Harvest Supply added:

Dear r_eugenio: Thanks so much for the positive feedback and for your business, it is sincerely appreciated! Please let us know if the 2 plants with brown leaves do not pop out of it, we will gladly reship them to you. Happy gardening, Joe
"


Positive Lathom
(1 review)
On Jun 23, 2008, Lathom Dundalk, MD wrote:

Overall, we were pleased with the total experience. We had wanted to start our garden earlier than the recommended "ship to" time in our area and Dave's was able to accomdate that. The rest of the order came exactly when promised. We had a plant that did not make it and Dave's replaced quickly and even included an "i'm sorry" plant. Everything is doing great- already have red tomatoes ready to be picked this week. The rest of the veggies are on the vine or in full bloom. Can't wait to enjoy these all summer. Looking forward to planning next year's garden already!!!


On Jun 23, 2008, Growjoy (formerly Garden Harvest Supply) responded with:

"


On Jun 23, 2008 1:12 PM, Garden Harvest Supply added:

Dear Lathom: Thanks so much for taking the time to spread the good word about Garden Harvest Supply. We appreciate your business and look forward to hearing from you again next year. Happy Gardening. GHS"


Positive Jean78245
(1 review)
On Jun 16, 2008, Jean78245 San Antonio, TX wrote:

I don't know when i have been so pleased with a company. I received my plants beautifully packed -the instructions on how to plant them were so easy to follow and although my plants have only been planted for a little over two weeks I already have blooms on my tomatoes and peppers and all the others are close behind. We are in the middle of a very hot summer and a drought and I was afraid my plants would never make it, but they are beautiful.

This company has done every thing within their power to help me with all my questions and i would certainly recommend them to all my friends and I will buy all my plants from them because I know i can trust them.

Positive nichelle02
(2 reviews)
On Jun 14, 2008, nichelle02 Osseo, MN wrote:

This year was my first experience with Garden Harvest Supply and I am thrilled!

I ordered a variety of plants including eggplant, squash, watermelon, etc. I included a note regarding the shipping schedule requirements as I would be traveling. Not only did they schedule the arrival date correctly, but the plants were in fantastic shape. The packaging was the best I've seen for mail order plants and the plants were large and healthy.

I can't say enough about my experience (it could be because I am comparing them to a negative experience I had with a different company). But I will be ordering from this company again.

Positive darlinc
(1 review)
On Jun 10, 2008, darlinc Albuquerque, NM wrote:

Buying anything online is risky at best but buying living plants is even more so. I have purchased most of my hard to find plants online for the last 2 years. Dave's garden and Hirt's Garden are the 2 websites that I have found to have the biggest, freshest, healthiest and best packing for shipping.
The melon plants I just received from Dave's arrived in good shape no thanks to the postal service. Package was stalled in Indiana for 5 days. Thank goodness that they had been packed with care and although they were quite thirsty when they arrived, they have been transplanted and are doing well.
The Gardener's Choice online nursery is the worst place I have shopped and must say that Dave's has fair prices, fast shipping and so far no complaints as to products. I will buy from Dave's again.


On June 11th, 2008, darlinc added the following:

Sorry, I must have had a senior moment..I ment to say that GARDEN HARVEST SUPPY AND HIRT'S GARDEN are the 2 online nurserys that I have found to have the BEST plants. I purchased most of my flowers, veggies and fruit plants from them. Fair prices, fast shipping and healthy live plants. WOW
.
Positive crosstitchlady
(1 review)
On Jun 9, 2008, crosstitchlady Flint, MI wrote:

This year was my first experence with Garden Harvest Supply. Back on 4/26/08 I ordered some Heirloom Tomato Plants for a gift. They were sent promptly and received. One plant did not look so healthy and died shortly after. My daughter contacted them and they sent a replacement plant right away no questions asked. The plant is doing well now. I have since placed an order of Heirloom Tomatoes for myself and they arrived within 2 days. They came in great condition, are 10-12 inches tall and already have blossoms. I couldn't be happier. I will order from them again in the future. Thank you Garden Harvest Supply. Crosstitchlady

Positive Catssdawg2
(5 reviews)
On Jun 5, 2008, Catssdawg2 Whitesboro, TX wrote:

Had to change my handle because of AOL's spam filter but I am the same Catssdawg that wrote the negative review about Garden Harvest Supply & was stupid enough to order from them again as they were the only ones that had the plants I needed or I thought so. Yes this 2nd order was processed & delivered exceptionally fast but 4 of the Heliotropes I ordered died withered badly within 24 hours of recieving them (soaking wet I might add & it's a xeriscape plant which requires less than an 1" of water a week - probably between the overwatering & humidity of the box caused root rot) & 2 more are slowly dying in my garden. I called the company the next day after recieving them on Friday the 30th & since then have e-mailed them & called again offering to send them the plants back of photos of them in my garden w/no response to the problems I am having with a total of 9 plants out of the 16 I have recieved from them in 2 orders & I will not change my rating or comments until they have satisfied me w/ replacement plants! Oh & it's nice to know that they'll take the time to respond to a Dave's Garden comment but won't even respond to their customers! Will not use them again under any circumstances or change rating until I am satisfied for 2 orders of 16 - 3" plants that cost me almost a $100 to order & have shipped! I am not a rookie at southern gardening (been working the same 400 sq. feet of annuals & perinnials(sic)sites for almost 20 yrs. now & have over 35 varities of both in or close to full bloom already)& know how & when to plant these items & feel they are taking advantage of me. Thanks for the GREAT customer service Joe!


On June 5th, 2008, Catssdawg2 added the following:

And I also noticed that " Joe " answered my 1st post AFTER I had contacted them by phone May 31st & by e-mail June 2nd & he has never contacted me at all to discuss this matter or comment!
On June 12th, 2008, Catssdawg2 changed the rating from negative to positive and added the following:

Will change this rating to an excellent after the outstanding customer service I recieved from Joe @ Garden Harvest.com. Replaced all plants I had problems w/ and even sent a couple of extras to be sure I was satisfied & 3 "We're Sorry" plants for the trouble I had (sent 2 beautiful Super Trouper pink Dianthus & a gorgeous velvet red Solenia Begonia- highly recommend - it is breathtaking!). Will use them again & again & again for those hard to find annuals (most where from last year's Prize Winner's "new products" list which usually take a couple years to hit the main market) & with confidence that if I have problems they will take care of it as soon as they are notified of them. Please use this company w/ confidence that they are here to make you happy & your garden beautiful! Thanks again,Joe, for all your hard work & patience!
On Jun 5, 2008, Growjoy (formerly Garden Harvest Supply) responded with:

"


On Jun 12, 2008 2:16 PM, Garden Harvest Supply added:

Dear Catssdawg2. We appreciate your positive comments. Customers like you make being in business a very rewarding experience. We do strive to perfection but as you are well aware, there are times we make mistakes. However it is a blessing to deal with understanding folks like yourself. Happy Gardening! Garden Harvest Supply"


Positive lyngaud
(1 review)
On Jun 3, 2008, lyngaud wrote:

We had grown heirloom tomatoes last year, especially Amish Paste. My specialty nursery could not get for me this this year. I turned to this company on their website. Fantastic, not only did I find my Amish Paste, but Brandywine in my sub-favorite varieties, and others. Bought more than we needed but was so excited to see the varieties
we figured we'd make the room or share. Plants arrived last week, 2 days after shipping, fantastic packing, great condition, and the plants were in better condition and size
than our specialty nursery. And cheaper! Will be ordering from now on from this company. Plants in ground next morning and are thriving. Job well done by these people. We are seasoned gardeners and this is the best we've seen from catalogues, etc. in a long time. Very pleased!

Lyn and Russ Gaudiana
NH

Positive Snooky1954
(1 review)
On May 22, 2008, Snooky1954 Athens, IL wrote:

AAAAAA+ On May 20th 2008, 5:30ish, I placed my first ever order to this company. This morning, the 21st received email that partical order (my precious asparagus, lol) had been shipped!!. I just now checked with UPS and according to the tracking # my delivery is schedudled for tomorrow the 23rd!!! WOW. What a wonderful surprise, I'm delighted. I'll definitely be a repeat customer if quality is acceptable. I think their prices are excellent and shipping time unbeatable!!.


On May 23rd, 2008, Snooky1954 added the following:

May 22--Plants arrived!! That's less than 48 hrs. from order to at my front door! They were in wonderful condition and are now happily planted in my prepared asparagus bed. Geesh, wish it was always this easy .
Positive yentzn1
(12 reviews)
On May 17, 2008, yentzn1 East Orleans, MA wrote:

the gerbera plant i received from this company came in
the proper planting time,and packaged very well. The plant
arrived healthy and still is after being planted in the garden.
I am very pleased with my experience,

Positive Catssdawg
(1 review)
On May 17, 2008, Catssdawg Whitesboro, TX wrote:

Ordered 6 mini double Claibrachoa on 4/6/08 - said order was processed the same day - did not recieve plants until 4/17/08 & were not 3" pots as stated & very little dirt on plants but alot in the box & the 2 purple & 1 of the pink plants I ordered were very small & still haven't bloomed even after a month of tender loving care & being planted promptly upon arrival. E-mails did not work on finding out the arrival time of this order but a phone call finally did get response. Didn't even bother w/ complaining about condition of plants as this company does not seem to care if they keep repeat customers or not & I found replacements elsewhere for the same price but in 6" pots. Would recommend caution in using this company - order really early & be prepared to wait.


On June 12th, 2008, Catssdawg changed the rating from negative to positive and added the following:

I have to change my rating of this company after the tremendous lengths they went to make me a satisfied customer. Joe personally called & e-mailed & replaced the plants I had problems w/ beautifully,healthy stock & within 2 days time at that & even sent gorgeous (3)" We're Sorry " plants also (2 beautiful Super Trouper pink Dianthus & a wonderful velvet red Solenia Begonia -extremely nice plant). They have a tremendous catalog of hard to find annuals & will work w/you to make you happy! Please use them w/ confidence that they will take care of you & send you marvelous plants at a decent price & w/ loving care.
On May 17, 2008, Growjoy (formerly Garden Harvest Supply) responded with:

"


On Jun 3, 2008 9:14 AM, Garden Harvest Supply added:

Dear Catssdawg: I would appreciate it if you would change the rating you gave our company. We plainly state on our shipment page that plant orders take an additional 3-5 days to process. Then you have the shipping time to deliver the package. You are telling people to use caution when ordering from us - yet you placed another order after you left this feeback. Thanks for your repeat business, it is appreciated!

Joe
GHS"


Negative runna1330
(1 review)
On May 17, 2008, runna1330 Springfield, OH wrote:

I guess I have to add my voice to the other negative comments about this company. I guess I don't understand how they can carry so many products for sale and then fail to take the time to answer a short e-mail. I ordered 4 tomato plants on May 1 and the company confirmed my order via e-mail. It is may 16th and I have heard nothing further. I have e-mailed 3 times and received no reply. I am not asking for the world, just a shipping date. I checked their shipping date page on their website and according to it the last ship date for Ohio was 04/28/08. If they are too busy to mess with me, why don't they just say so?? I guess I will buy locally.

Negative sndavis
(1 review)
On May 15, 2008, sndavis Decatur, IL wrote:

I'm having the same problem with these people. This is the worst customer service I have ever seen. I ordered a seed planter and had it 2nd day aired. After 4 days I called and emailed and left messages! I'm not joking when I say I tried calling about 40 times before someone picked up!! They gave me back the money for the second day air, but guess what, I still do have what I ordered a week and a half ago.
good luck to anone trying to get through to these people


On May 15, 2008, Growjoy (formerly Garden Harvest Supply) responded with:

"


On Jun 3, 2008 9:36 AM, Garden Harvest Supply added:

Dear Sndavis: Let me start by stating that we do appreciate your business. You are correct about our customer service back in the fist part of May; it has now been corrected. Along with a tremendous increase in business (which we are very thankful for), we have had manufactures of certain products that are so busy this year that we had not been receiving our orders as they were placed. Unfortunately the Earthway & Lambert seeders were two companies that were so busy they could not keep up for a while. So on top of our company issues we had manufacture issues which magnified the problem. Please accept my sincere apology.

Joe
GHS"


Negative brettn8r
(1 review)
On May 11, 2008, brettn8r Owosso, MI wrote:

Ordered a planter with 3 day delivery on 5/5/08(extra $25) and have yet to recieve planter 5/11/08. Called and left message. Website won't take e-mail. E-mailed twice from this sight. Still no response. Read earlier posts regarding similar problems with delivery. Member was contacted after leaving negative comment. Hopefully this will work for me too. Just checked my account @ gardenharvestsupply.com nothing has changed.


On May 11, 2008, Growjoy (formerly Garden Harvest Supply) responded with:

"


On Jun 3, 2008 9:42 AM, Garden Harvest Supply added:

Dear Brettn8r: It looks like it arrived on the 12th. As I posted on an earlier comment, the Lambert factory could not keep up earlier this spring. We will be building up a larger inventory for next years rush in order to try and avoid some of these issues. I will have the girls refund your account for the extra shipping if they have not already done so. Thanks for your business, I trust the seeder is a joy to use.

Joe
GHS"


Negative Ahozak
(1 review)
On May 3, 2008, Ahozak Gainesville, GA wrote:

I guess you take the good with the bad. Was good to find a source for Heirloom Tomatoes, was bad ordering from this company. Order placed April 22ed , billed same day and supposedly "processed" same day, well today March 2ed no plants and ne reply to my 2 e-mails. So it seems that this is the norm for this company. Well as with everything you get lucky and sometimes not. Advice look to other companies and if you do order place a comment to the effect that if they cant ship to not bill. Allan Georgia

Positive SpudRanger
(1 review)
On Apr 25, 2008, SpudRanger Tallahassee, FL wrote:

I emailed Garden Harvest Supply in the middle of April and asked them if they had Sweet Potato Slips in stock and if they could ship immediatly. I received a reply within a few days saying they had them instock and ready to ship. So, I placed an order on 04-21-08. It is now 04-25-08. I have emailed four times asking when my order will ship and they will not reply. They were very quick to charge my credit card but now can't seem to find time to answer an email. I can only conclude they were lying to me when they said my item was in stock and will not answer my emails because they can not ship my order. I advise everyone not to order from this company.


On April 28th, 2008, SpudRanger changed the rating from negative to neutral and added the following:

In response to my review I received a phone call on the 25th from a rep at Garden Harvest. He was very nice and apologized for not being able to reply to my emails in a timely manner. He explained that they were very busy processing orders at this time of year. He said my order would be shipped as soon as Monday. I thanked him and explained that all I wanted to know was when my order would be shipped and that the only issue I had with Garden Harvest was the lack of response to my emails. I am expecting my order to ship Monday and receive it by the end of the week.
On May 2nd, 2008, SpudRanger changed the rating from neutral to positive and added the following:

I received my order as promised. I just want to state that my only issue with Garden Harvest was the lack of response to my emails. They might want to ramp up their customer service a little. Customers do not like to be ignored. end of story.
On Apr 25, 2008, Growjoy (formerly Garden Harvest Supply) responded with:

"


On Apr 25, 2008 1:18 PM, Garden Harvest Supply added:

Dear SpudRanger: I would like to apologize for our slowness in responding your emails. As you are aware it takes 3-5 days to process our plant orders, so when you ordered on the 21st, it would be later in the week before they would actually ship. However that does not take care of our slow response times. All I can say is that we have had an exceptional high amount of orders this week (which we are thankful for) and had to prioritize some of our tasks. I am afraid that the email questions were getting shuffled down the list so we could keep up with the order processing. It is not our desire to ignore you as our customers are very important to use. It appears you do not feel very important and for that I apologize. I hope you will give us another opportunity in the future to serve you better.

Sincerely, Garden Harvest Supply
"


Positive leopoldconnecti
(1 review)
On Apr 17, 2008, leopoldconnecti Lexington, KY wrote:

The plants I ordered were more healthy and packaged better than any I've received by mail order. There was a slight mix-up in the order but Garden Harvest corrected it immediately. They seem very professional.


On Apr 17, 2008, Growjoy (formerly Garden Harvest Supply) responded with:

"


On Apr 18, 2008 10:33 AM, Garden Harvest Supply added:

Thanks so much for taking the time out of your busy day to spread the good word about our company! GHS"


Positive mrsjudes92
(4 reviews)
On Apr 16, 2008, mrsjudes92 Cocoa, FL wrote:

I placed my order 25 Feb 08. Paid extra for priorty shipping. Received my shipment today 4/16/08 and I must say I was quite disappointed. the plants were shipped 4/14/08 as expected due to shipping schedule from a company called Stoll and Stutzman Inc. The box was bulging but undamaged. Upon opening the box it was full of lose soil, however there was absolutely NO soil in the pots of what was supposed to be geraniums, one pot was even squished. The box was not wet outside, but all the card board surrounding the pots was wet. I've bought a lot of products through the mail and this time it was not a very pleasing experience. Not to mention I can't believe I paid nearly $5 bucks for the little sprigs I received that were sold as geraniums. One of the 8 fuchsias only has two very tiny leaves, and a couple others are not much better... I think I may have wasted my money here. I am totally not satisfied with what I received. I'm going to plant the sprigs and see if they survive, I seriously doubt it.


On April 27th, 2008, mrsjudes92 changed the rating from negative to positive and added the following:

I received a quick apology in response to my negative rating. They quickly replaced the entire order and even included a couple of extra free plants that I had not expected but really appreciated. The packaging was much better and the plants were of a much better quality. I have changed my rating to positive and will order from them again in the future.
On Apr 16, 2008, Growjoy (formerly Garden Harvest Supply) responded with:

"


On Apr 18, 2008 10:29 AM, Garden Harvest Supply added:

Dear MrsJudes92: I am very sorry to hear your shipment arrived in such terrible condition. I would like to assure you that this is not how are shipments normally arrive. You may have missed it on our web site but we fully stand behind our plants orders. If for some reason the shipping process damages any of the plants, we will gladly reship or refund the order. It sounds like the plants will be okay; however if not please contact us and we will reship your order ASAP. Thanks again for your order. Sincerely, GHS"


Neutral Kbeaner
(1 review)
On Apr 11, 2008, Kbeaner Salt Lake City, UT wrote:

I failed to see the shipping dates. Maybe it could be more visible. They did E-mail me back to let me know when the shipping would take place and that made me feel a little better. Now that I know when to expect my plants I wish I would have shopped locally. I have never tried to grow asparagus before so maybe it is for the best. Pretty much my fault. CHECK the SHIPPING DATES.


On Apr 11, 2008, Growjoy (formerly Garden Harvest Supply) responded with:

"


On Apr 11, 2008 11:36 AM, Garden Harvest Supply added:

Dear Kbeaner thanks so much for taking the time to post your response here at the Watch Dog. I want to thank you for your order, you will not be disappointed. We highly value your business and do not take your comment lightly. I can say that we have the ship dates listed on each individual product page (there are 3 of them for asparagus) and also on the main info page for asparagus, that is a total of 4 date listings. Not sure how many more times we could have listed the ship dates? The reason asparagus ships later than you may have wanted is because the crown are harvested fresh from the fields in New Jersey. They are not able to harvest them until the ground has warmed up and also has dried out enough for them to work in the fields. There is no where you can buy fresh, Jersey Asparagus crowns at this time of year - as they are all grown on the farm in New Jersey. You will not be sorry for the wait as Jersey Asparagus is the BEST asparagus available. "


Positive PamelaQ
(22 reviews)
On Apr 10, 2008, PamelaQ Navarre, FL (Zone 8b) wrote:

I ordered 4 Abutilons of different varieties. They came within a couple of weeks. They were absolutelyl beautiful. Very healthy and some even had blooms. They sent a duplicate of one and forgot the other. I notified them by email and within 1 week the forgotten one was at my door. In the box was a very nice apology. Yes, mistakes happen. And they certainly corrected it in a timely and professional way.
I was very pleased and would order from them again.
Based on my experience, I highly recommend them.

Pam

Negative khadie
(5 reviews)
On Sep 6, 2007, khadie Montgomery Village, MD (Zone 7a) wrote:

Took almost a month to ship the plants, a month they could have been growing. I trusted this company because they had a couple of positive reviews. Perhaps because it was so late when they finally shipped the plants to me in zone 6, I might have gotten leftover plants--leggy, spindly, sickly things that never thrived.

Last summer I red and yellow pear tomato plants from another company and I harvested so many we couldn't even eat them all, and they were only planted in 7 gallons of soil. I didn't know any better last summer. These plants I planted in 20 gallons of soil each, and I barely got a quart's worth from each plant. I should have just sent them back when I saw how leggy they looked but their delay in shipping already made me so late in planting out that I really had no choice.

You get what you pay for. Their prices are very low, but so is their quality, service and organization. Never again. A summer is too short to much with this kind of CRAP company!


On Sep 6, 2007, Growjoy (formerly Garden Harvest Supply) responded with:

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On Sep 10, 2007 11:11 AM, Garden Harvest Supply added:

We would like to refute this negative comment that has been placed by khadie. We have NO customer that lives in Montgomery Village, MD, as this user has stated they live. Also they have just registered on September the 6th as a Dave’s Garden user and they are talking about something that happened back in April or May, does not sound right to us and why did they not contact us? Garden Harvest Supply’s greenhouse strives to not only give good prices but quality products. We back up all of our plant orders with a guarantee that states if they arrive in a condition that is not acceptable, we will replace or refund the order. If this person does actually plant in containers and this is only their second year, it is very possible that they are not supply the proper water and nutrients that container gardening requires for good harvesting of the produce. We feel that this is an attack on our company by a competitor and would appreciate it if you would ignore this negative comment by khadie. Sincerely, Garden Harvest Supply "


Neutral feyecm70
(1 review)
On Jun 29, 2007, feyecm70 Round Lake, IL wrote:

Made an order of brocolli, cilantro, and various tomato plants on 4/21 (Sat.). Received an e mail 4/25 (Wed.) that the order had been shipped. Inquired why I had not recieved my order yet on 5/14 (Mon.) over three weeks later. Received an apology e mail 5/18 (Fri.) stating the order was shipped out and on 5/20 (Sun.) a confirmation number. Order was finally recieved 5/21. Out of 10 various tomato plants only one only did not survive and that was my fault. Only half of the brocolli plants received survived, and I am not sure as to why. Last, cilantro 1 of 2 survived. That plants I received looked to be healthy upon arrival. Overall, I will try this company again, but am still not impressed at the constant prodding to get results and responses taking days, not hours. Hopefully this does not happen to anyone else and I was just a glick in the system.

Positive WayehMalamutes
(10 reviews)
On Jul 15, 2006, WayehMalamutes Spring City, TN (Zone 7b) wrote:

I am so pleased. The plants I got had strong roots, sturdy stalks, & healthy leaves. The price was a real bargain for the size and health of these herbs, and they were here in 2 days. I planted them all and they all sprang up out of the ground the next morning. Couldn't be happier and will be buying from them again.

Positive LenasGarden
(3 reviews)
On Jun 16, 2006, LenasGarden Tiffin, OH (Zone 5b) wrote:

I ordered 16 Belgian Mums from this company and they arrived very healthy with no wilt and in potting soil in tiny bags. They are now planted and thriving. I liked the fact that they organized the mums into groups of blooming time: very early, early, mid-season & late. It made ordering easy. The company has good communication and provides easy access to ask questions and make comments. They also carry garden supplies and other perennials and heirloom vegetables. I can't wait till fall to see the Belgian Mums in bloom! Great plants, Reasonable shipping, and Great communication! I would order again......actually I did! After my initial order of 6 mums, I ordered 10 more!

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