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Comments regarding Growjoy (formerly Garden Harvest Supply)

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  Feedback History and Summary  
358 positives
18 neutrals
20 negatives


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Positive kvj011756
(2 reviews)
On May 31, 2012, kvj011756 Orleans, MA wrote:

The NICEST people to do business with. Great product and great customer service. Some of my plants died and there was no problem with them sending out replacements. I HIGHLY recommend this company. They do business the old fashioned way!

Positive ibewgirl
(19 reviews)
On May 26, 2012, ibewgirl Wilmington, DE wrote:

Posted on May 7, 2012, updated May 26, 2012
Posted on March 5, 2012, updated May 7, 2012
Every perennial I am looking for this spring is here and a reasonable price. I have had good expereinces in the past so am very happy not to have to spend a lot on shipping fees ordering from different nurseries.

On May 7th, 2012, ibewgirl added the following:

I rarely purchase annuals but added some "flowering combos" to an order and they are very attractive. Two of them started blooming with a few days. I think it's much more convenient to to purchase these rather than driving around to nurseries trying to find the colors you need. They really take the guesswork out of hanging baskets. The Prairie Fire combo looks great in a turqouise planter.

I was also pleased to find Pretty Much Picasso petunia which none of the nurseries carried last year.
On May 26th, 2012, ibewgirl added the following:

The first place I check for heucheras and heucherellas. All arrived in great shape.
Positive islander1938
(4 reviews)
On May 26, 2012, islander1938 WASHINGTON ISLAND, WI wrote:

Didn't know what to expect because I had never heard of this company. But I don't hear a lot up here in the woods. Nice plants, no problems, and would order from them again.

Positive sillyrob
(1 review)
On May 22, 2012, sillyrob Lowell, MA wrote:

I received my 6 plants in great condition and very quickly. I would love to use this company in the future when doing my garden.

Negative ristenes
(1 review)
On May 21, 2012, ristenes GLENSHAW, PA wrote:

I purchased a total of 20 black petunias. The flowers arrived on Wednesday, they started blooming as of the time I got home from work on Friday. Problem is they are not black petunias, they are petunia phantoms. I have left messages and emails without even receiving a call back or email. Terrible customer service, considering the amount I paid & shipping that I paid, I would expect the courtesy of a response considering I was not shipped the product that I paid for.

On May 21, 2012, Growjoy (formerly Garden Harvest Supply) responded with:

"On May 21, 2012 9:31 PM, Garden Harvest Supply responded with:

ristenes we are very sorry for this incorrectly filled order and our tardy responses. Our phone calls to you have gone unanswered. It appears our emails this evening have had responses. Thanks for the opportunity to resolve this to your satisfaction."

Positive kqcrna
(8 reviews)
On May 18, 2012, kqcrna Cincinnati, OH (Zone 6a) wrote:

Posted on April 26, 2012, updated May 18, 2012
I received my first order from Garden Harvest Supply yesterday.- seven nice, big healthy plants. Packaging is wonderful, each plant held neatly and firmly in place. Not a granule of soil was displaced in shipping. Prices were competitive. Order was shipped and received when I had requested.

I would definitely order from this company again.


On May 18th, 2012, kqcrna added the following:

I placed another order and received it today. Another positive experience with this company and I would recommend them.
Neutral jorine
(1 review)
On May 18, 2012, jorine Marion, IN wrote:

On 2/2/12 received an email confirmation of my order and the followng statement:

Plants in this order will ship the week of 5/7/2012.
Thank you for shopping at Garden Harvest Supply Inc.

As of 5/18/12 have not received my order. Emailed them on 5/15/12 asking if there was a problem with my order . . . no response to my email. Tried calling three times today and each time get a busy signal.

I understand that things beyond our control can happen but a communication regarding such would be considerate.

On May 18, 2012, Growjoy (formerly Garden Harvest Supply) responded with:

"On May 21, 2012 9:34 PM, Garden Harvest Supply responded with:

jorine, very sorry for the poor communication. Have we taken care of this order? "

Positive dd8004
(1 review)
On May 5, 2012, dd8004 Arden Hills, MN wrote:

Ordered a bunch of Echinacea plants. Two did not look good. Went ahead and planted them all in hopes that the two would perk up, but they didn't. Reported it to the company and they immediately shipped replacement plants. The replacements have arrived and look great. Haven't planted them yet because it's been pouring here in Minnesota, but I'm sure they'll do fine. Will definitely order again from this company. Great customer service!

Positive flowersrule
(4 reviews)
On May 4, 2012, flowersrule Palmerton, PA (Zone 6a) wrote:

Posted on May 12, 2011, updated May 4, 2012
This was my first time ordering from Garden Harvest Supply, and I will order from them again in the future.
There was a mix-up with the order and not all of the plants were initially shipped. It was eventually straightened out and my plants were shipped immediately. I would not hesitate to buy from them again because I am now confident that if a problem arises, they will fix it. Customer Service is superior !

On May 4th, 2012, flowersrule added the following:

I just received another order of plants from Garden Harvest Supply and am very happy with them. They are all healthy, good-sized plants and were packaged safely for shipping.
I love Temari verbena and it seems most places sell the Lanai variety. Garden Harvest has my very favorite flower plant and I will definitely be back for more in the future.
On May 4, 2012, Growjoy (formerly Garden Harvest Supply) responded with:

"On May 12, 2011 12:53 PM, Garden Harvest Supply responded with:

Thanks for your order and for allowing us to fix our mistake. We look forward to your future orders! Happy gardening."

Neutral dogfacemonkey
(1 review)
On Mar 15, 2012, dogfacemonkey Knoxville, TN wrote:

Posted on March 15, 2012, updated March 15, 2012
I have had nothing but trouble from this company from day one. After placing my order for 50 plants and confirming the order, they changed the web page and my order so that it was only for 2 potted plants -- obviously a bait and switch tactic. I even made a copy of the original web page I ordered from so that I could prove it to them, but they refused to honor my original order. I had no other option than to cancel my order. They supposedly refunded my order, but the money still has not shown up in my bank account. Funny though, when I originally ordered, the money was taken OUT of my account the very next day! I will never be doing business with these crooks ever again, and I caution everyone else against it as well.

On March 15th, 2012, dogfacemonkey changed the rating from negative to neutral and added the following:

I wanted to make other readers aware that this company is actively making an effort to resolve this issue to my satisfaction.

On Mar 15, 2012, Growjoy (formerly Garden Harvest Supply) responded with:

"On Mar 15, 2012 8:38 AM, Garden Harvest Supply responded with:

I am very sorry for all the confusion over this order. It appears we did in fact have a wrong description on the product page in question. I have emailed you and offered to honor the order if you still want it. Please accept my sincere apology for this error, it was not intentional in any way. Joe"

Positive nclivin
(7 reviews)
On Sep 30, 2011, nclivin Salisbury, NC wrote:

Ordered 2 hollyhock plants: Chater's Maroon & Nigra Alcea. Packaged well. Even had "Live Plants" and "Handle With Care" stickers on it. I am super excited to see these hollyhocks bloom next fall. Quality plants. Will order again!

Positive survivorman
(6 reviews)
On Jul 21, 2011, survivorman Waban, MA wrote:

Posted on July 21, 2011, updated July 21, 2011
I recently asked for a gift card for this company from my wife for my birthday. They had a lot of nice things on their website. When I went to spend it though I noticed that they do not allow you to spend gift codes on shipping---only merchandise, and their shipping is NOT cheap. So I have to pay to ship my own present. So please be wary-- better to get cash and spend it than it is to be limited by these unfortunately over-restrictive policies. Will come back and review the product once I receive it.

On July 21st, 2011, survivorman changed the rating from neutral to positive and added the following:

Indeed the company has now fixed this issue--I can now wholeheartedly recommend gift cards from them. Thanks for making it right!
On Jul 21, 2011, Growjoy (formerly Garden Harvest Supply) responded with:

"On Jul 21, 2011 1:59 PM, Garden Harvest Supply responded with:

Happy Birthday Survivorman! The shopping cart software we have used in the past did not allow gift certificates to be used for shipping cost; however we have recently upgraded to a newer version which does allow it (we failed to turn on the new option so that shipping could be included). After your call this morning and now your comment here, we started digging into this issue and discovered we now are able to allow it to be used against shipping charges as well. Please accept my apology for the confusion with your order. Give us a call back if there is a way we can make this right with you. Joe"

Positive gardadore
(21 reviews)
On Jul 19, 2011, gardadore Saylorsburg, PA (Zone 6a) wrote:

June 26 I ordered 3 Tarragon, 1 Rosemary and 1 Stevia plants. They arrived a few days later in fantastic condition and bigger than I expected. I am very impressed with the quality of their plants and their fantastic service. I will certainly use them again!

Positive Lady_D
(1 review)
On Jul 19, 2011, Lady_D Greenville, MS wrote:

Back in April of 2011, I decided that I wanted to have a few herbs and some coleus plants in my garden... Actually I should say it's really a small patio, only about 64 square feet or so... which the plants have to share with patio furniture.

Anyhow, I was able to obtain suitable herbs locally... but nobody in my town who works where plants are sold seems to even know what Coleus is, let alone had any for sale. I went searching on the internet and found Garden Harvest Supply, where I discovered an abundance of varieties of Coleus.

After studying my options, I chose Dark Chocolate, Dark Star, and Cracklin Rosie varieties of Coleus. All are said to be 15 inches or smaller in height... well surprise, surprise, surprise! They get much larger than that. Mine are currently about 24 inches in height (or a little over) and still growing. No, I'm not at all disappointed as much as astounded! I thought I was getting dwarf varieties, which is what I had intended to get due to the very limited growing area available to me.

Do I blame this type of growth on:
1. The humidity? - which these Coleus seem to love.
2. The loving care which my beloved spouse showers on the plants?
3. The Miracle Grow potting soil? - which is about all we can find locally.
4. All of the above?

Ironically, I was supposed to be the gardener in this household because my husband works full time for wages... but he does more in the garden than I do.

Later, I also bought two Apple Mint and two Spearmint plants. They are doing what mint does - attempting to be invasive. I don't mind, because that invasive tendency gives me an excuse to harvest some fresh mint, which I like in teas and salads... and since everything in my garden has to be planted in pots of one kind or another, the mint can't go too far. In fact, the Apple Mint must be as happy as a plant can be. It's attempting to bloom. I harvested the blossoms this morning.

Lady_D July 19, 2011

Negative tmwarne
(2 reviews)
On Jul 14, 2011, tmwarne Titusville, PA wrote:

I placed my original order from this company due to it's reviews on this website. I am extremely disappointed to say the least. My original order was placed on June 2nd. I recieved a partial order on the 9th. My shrubs were wilted, but I had expected that they would bounce back since they had just spent 3 days in a box. All of my vegetable plants arrived as complete mush. I emailed the company and asked basically what my option were I was told I could recieve a refund or they could reship the plants. June 11th I called and was told they would reship the veggies no problem. I had no intentions of leaving a bad review based on 1 mail issue. To this date I still have not received my replacement plants, even though the remainder of my order had been finished. Just this evening I received an email stating UPS had charged them extra postage so they were going to pass that charge on to me and had gone ahead and charged my card the additional charge earlier today (over a month after I placed the order), without my permission. Some forewarning would have been lovely heaven forbid it had bounced. So overall I give two large thumbs down, I have never been so disappointed in an order.

On Jul 14, 2011, Growjoy (formerly Garden Harvest Supply) responded with:

"On Jul 15, 2011 9:15 PM, Garden Harvest Supply responded with:

Dear tmwarne: Please accept my sincere apology for this bad order. We strive to have every order arrive in great condition and it appears we have failed on yours. If you could give me a call on Monday, I will make sure your order gets corrected.

Sincerely, Joe"

Positive Lindsey146
(2 reviews)
On Jul 7, 2011, Lindsey146 Mira Loma, CA wrote:

After moving to MO a couple years ago from 45 years in So. CA to a house which had a severely neglected landscape... what a challenge....
One of the additions has been a good size "mound" in the front yard. We planted a Riverbirch and a miniature weeping evergreen tree, a few dwarf native grasses and added several purple Echinacea. Looking very pretty but my husband made the comment that it needed more color and I agreed. I want to stay with a more natural look and of course hardy perennials are a must, so I began browsing for some of the yellow/orange/red hue Echinaceas. Many of the "designer" colors I found were over the top in price, until I stumbled on Garden Harvest Supply. Was thrilled with the offerings and equally pleased with the prices. Decided to order a variety of new colors from GHS.
I called them to check on availability and if they could be planted this far into the hot summer. Lady was very pleasant and helpful, letting me know that yes, I could plant the now but was going to make sure they were well watered till they became established. So I placed an order for nine. They arrived quickly and were packed exceedingly well, good sign, especially in this weather. They were in very deep 3" pots, well established with several buds ready to bloom. Since dragging hoses to the mound is a bit of a chore for this old gal, I chose to replant them in 5" deep pots, and set them in our little greenhouse till fall. I will pop them in when the weather is less extreme. Early enough for them to establish before winter comes, which is what I successfully did with our purple ones last fall.
I highly recommend GHS for quality and service!! Will be back for other items on my "want" list!!

Positive fabulousflowers
(1 review)
On Jul 4, 2011, fabulousflowers Springfield, OH wrote:

I have been gardening for over 50 years and my plants ordered from Garden Harvest came in terrific shape and condition and were packaged very well. I have ordered from a lot of different companies as well as going to lots of nurseries and Garden Harvest will definitely be one at the top of my list. They had some varieties of certain plants that I collect that I have not seen elsewhere. So I was very happy. I have passed your name on to a couple of friends in different garden clubs. Thanks for the terrific service.

Positive iykim
(23 reviews)
On Jul 1, 2011, iykim Hillsborough, CA (Zone 10a) wrote:

I just received my first shipment of plants from Garden Harvest Supply. All plants arrived healthy with minimal damage. They were packed really well, in a snappable plastic cases which keep the plants pretty much intact the whole shipment. They also have the most reasonable prices on heucheras and heucherellas. I am very pleased with my purchase. I am planning to make more purchases from them in the future.

(2 reviews)
On Jun 30, 2011, GEORGIAGARDENE Ringgold, GA wrote:

I ordered several lantana plants from Garden Harvest Supply. They arrived very healthy and in good shape in a timely manner. I would definitely recommend Garden Harvest Supply!

Positive Gan
(1 review)
On Jun 28, 2011, Gan Crossville, TN wrote:

Very pleased with my first order. Shipping was prompt; Nylon Trellis Netting was well packed. I will definitely be back soon with more orders.

Positive broper
(1 review)
On Jun 27, 2011, broper Cumming, GA wrote:

I wanted to add asparagus to my vegetable garden and, after searching several vendors' websites, selected I ordered 20 plants each of 2 varieties with an understanding that the plants would be shipped to me in early May. I received the asparagus crowns and found them to be in good shape. Following the accompanying instructions, I planted the crowns. The germination took between 2 and 4 weeks, but ultimately resulted in over 25 plants emerging from the soil. The plants are healthy and I am completely satisfied. I will do business with this company again in the future.

Positive carol_anelli
(1 review)
On Jun 26, 2011, carol_anelli Pullman, WA wrote:

I purchased 3 types of plants-- Cardinal lobelia, French tarragon (which I could not find anywhere in nurseries in my area and which one does not start from seed), and a foxglove. All arrived very quickly, in great shape. The packing was very impressively done! I will definitely buy from this company again.

Positive aileen246
(19 reviews)
On Jun 24, 2011, aileen246 Priest River, ID wrote:

I just received my first order from Garden Harvest Supply and need to say, I am very impressed with their prices and packing. I ordered a variegated phlox and 4 dwarf daylilies. I placed the order on a Saturday evening and it arrived in my mailbox on the following Wednesday. Even though the box was a little beat-up, the plants inside were packed so well, everything was in good order. I think I have found my new best source for live plants. Thank you, Garden Harvest Supply!!

Positive Annjynne
(1 review)
On Jun 23, 2011, Annjynne Syracuse, NY wrote:

Posted on June 8, 2009, updated June 23, 2011
In early May, I purchased some Fucshia and Impatiens plants.
With the plants, they furnished instructions and Discount Code.
We had some sunny dry days in May, and some of plants
wilted. With my points and extra 5%, the replacement plants
didn't cost that much.
After our June rain, the Fuschia plants perked up.
It is one of my favorite Garden Places to shop.
Quick customer service i.e. Shipping- Priority Mail.
Earn Points for shopping at their on-line store.

Jane O'Connor
Syracuse, NY 13219.

On June 23rd, 2011, Annjynne added the following:

Garden Harvest Supply really cares about their customers..
This year, my Fuschia plantswere healthy and had blossoms on them. They even withstood the late spring rainstorms. Right now, They are stanting tall in its hanging basket. I plan to purchase more flowers from them.

Jane O'Connor-CNY
Positive julie2420
(1 review)
On Jun 23, 2011, julie2420 Oak Grove, MN wrote:

I ordered daylilies that I couldn't find in the local nurseries. I was pleased with the quality of the order and the promptness of the delivery. Thank you for a great experience!

Positive inmyyard47
(1 review)
On Jun 19, 2011, inmyyard47 Budd Lake, NJ wrote:

I placed my first order with Garden Harvest Supply in March. I purchased a variety of Hosta and Lantana plants which have been difficult to find in local nurseries. The plants arrived in excellent condition at the proper planting time in May. I am very pleased with their growth and they look good in my yard. I will make more purchases from Garden Harvest Supply.

Positive kathylovesbob
(2 reviews)
On Jun 17, 2011, kathylovesbob Bremerton, WA wrote:

My plants arrived in very good shape, and the company was careful to send them when I'd be home-- they checked with me in advance. They came in a container that would have made it impossible for them to be damaged in transit. It was great, and they're all doing very well.

Positive nightwatch
(1 review)
On Jun 15, 2011, nightwatch Bryan, TX (Zone 8b) wrote:

I was very satisfied with the plants when they arrived. They were well packaged and their quickly shipped. They have very reasonable prices which I truly appreciate. I will order from them again.

Positive floatinthebliss
(1 review)
On Jun 12, 2011, floatinthebliss wrote:

I looked at a number of companies offering "diatomacious earth". Garden harvest offered the BEST prices, and my order was delivered quickly. I enjoyed speaking on the phone with the folks at Garden Harvest. I will always continue ordering from them.

Positive dragon_tale
(3 reviews)
On Jun 9, 2011, dragon_tale Germantown, MD wrote:

This company strives to please their customers. I've never encounter a company who worked as hard as Garden Harvest Supply to make sure that I'm happy with my purchase despite the fact that I only made a small purchase.
I ordered several Heuchera plants from them. One of them was unavailable this season and they let me substitute while immediately shipped the rest of the order. The representative, Tina, was extremely patient and spent quite a bit of time to educate me on successful growing of the Heuchera. All plants arrived very healthy. The packaging is the best I've ever seen in plant shipping. Highly recommend them.

Positive blade1854
(1 review)
On Jun 9, 2011, blade1854 Atascadero, CA wrote:

kennebec seed potatoes. the plants arrived in good condition and in a timley maner I am very pleased with my purchase and thank gardenharvestsupply and daves garden THANK YOU

Positive lovethelake
(4 reviews)
On Jun 9, 2011, lovethelake Camden, SC wrote:

Posted on June 9, 2011, updated June 9, 2011
Posted on May 22, 2011, updated June 9, 2011
FANTASTIC! I ordered 4 green bean plants and 2 corn plants. Received immediate confirmation and received the plants just several days later. The plants arrived in safe condition and were all HUGE! Soil was moist. Well packaged. I wish I had discovered this company first before using others as they just did not measure up to this company. I will be using them from now on for my veggie and flower plants. Great experience! A satisfied customer from Camden, SC.

On June 9th, 2011, lovethelake added the following:

Another great purchase from Garden Harvest Supply! Ordered 2 squash plants. They arrived quickly and were large, green and healthy. A great company to purchase from. Thank you!
On June 9th, 2011, lovethelake added the following:

Another great purchase from Garden Harvest Supply! Ordered 2 squash plants. They arrived quickly and were large, green and healthy. A great company to purchase from. Thank you!
Positive scubagirl225
(1 review)
On Jun 5, 2011, scubagirl225 Spanish Fort, AL wrote:

My first time using Garden Harvest Supply. My order was placed, packaged, shipped and received as ordered in the timeframe promised. I will keep using this site in the future.

Positive GardenMad
(2 reviews)
On May 28, 2011, GardenMad Sterling, VA wrote:

This is the second year I've ordered from Garden Harvest Supply. As always, the plants arrived super quickly and healthy. Their prices are always reasonable and they are one of my favorites places to order from.

Positive jboycook
(1 review)
On May 24, 2011, jboycook Okmulgee, OK wrote:

I received the wrong product at first. I emailed them with the problem and they emailed me back and said they would send the right thing and for me to keep the wrong item, and use it if I needed it. I didn't receive the other item so I emailed once more and I got an email back telling me how sorry they were for the mistake and my product was on it's way. It arrived very quickly after that. You have to remember, you are dealing with human beings, they make mistakes sometimes. I make my fair share, plus a few of other peoples shares. The question you have to ask is, "Was the problem corrected?" In my case, yes it was. Pleasure doing business and I would recommend your company to my friends and associates. Thank you.

On May 24, 2011, Growjoy (formerly Garden Harvest Supply) responded with:

"On May 25, 2011 8:20 AM, Garden Harvest Supply responded with:

jboycook I glad you allowed us the oppertonity to fix our errors. Thanks for being our customer! Joe"

Neutral BIGjojo
(2 reviews)
On May 23, 2011, BIGjojo Menifee, CA wrote:

Posted on May 22, 2011, updated May 23, 2011
I placed an order for DE and sweet potato slips on April 29. DE received in a timely manner. Received sweet potato slips on May 11. The matter the slips were wrapped in was COMPLETELY dried out. Lest it be assumed that the USPS, who did the shipping, held on to the slips, the time stamp on the package was May9, two days before I received the slips. If these slips had been packed and sent in the correct manner, I would have received fresh, vibrant slips. As it was, the leaves-when there were leaves- were black, dried out and dead looking. Many of the slips did not even have leaves nor roots for that matter. I was very disappointed in this company and will NEVER order from them again. I spent good money for a bad product.

On May 23rd, 2011, BIGjojo changed the rating from negative to neutral and added the following:

In answer to Joe's response, I called the company back and talked to a helpful person named Tina. She credited me for 1/2 my purchase price and is sending me out another shipment of sweet potato slips. I will let you know what happens.
On May 23, 2011, Growjoy (formerly Garden Harvest Supply) responded with:

"On May 22, 2011 1:57 PM, Garden Harvest Supply responded with:

BIGjojo I am sorry to hear about the condition of your sweet potato plants. We do guarantee your satisfaction and would be more than happy to reship another order for you. Please call us Monday and we will get you taken care of. Sincerely, Joe"

Positive EarthTree
(3 reviews)
On May 21, 2011, EarthTree Spring Valley, IL wrote:

Posted on May 5, 2010, updated May 21, 2011
My plants arrived today and as always, they are in great shape!!
I always get good product and service with this company.

On May 21st, 2011, EarthTree added the following:

My tomato plants are here...lightning fast shipping and my plants look great! Thanks GHS!!!
Positive CherokeeGreg
(18 reviews)
On May 20, 2011, CherokeeGreg Fresno, CA (Zone 9a) wrote:

Posted on May 13, 2011, updated May 20, 2011
Great plants ! Great prices ! Fast shipping ! Plants packed very well ! Love those packing boxes. I will for sure order again. Great company. Thanks !

On May 20th, 2011, CherokeeGreg added the following:

I had to try other things on the site. I tried the food items great stuff. I also ordered a banana plant nice. The leaves got all bent up ,but it should be fine.Thanks again.
Positive magnaastra
(49 reviews)
On May 20, 2011, magnaastra Charleston, IL (Zone 6a) wrote:

I like to try new things in my garden, something besides what's available to me locally, so I buy quite a few plants online. I'm really glad that I chanced across Garden Harvest Supply. Their selection is wonderful, VERY reasonably priced, and their plants are amazing. I was also impressed with their careful packaging and lightning-fast delivery. Definitely a great transaction!! I will buy from them again.

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