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Comments regarding Growjoy (formerly Garden Harvest Supply)

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358 positives
18 neutrals
20 negatives

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RatingAuthorContent
Positive SarainTn
(1 review)
On Jun 9, 2010, SarainTn Knoxville, TN (Zone 6b) wrote:

I had good communication with them, price was good, shipping was efficient, and I would be happy do business with them again.

Positive jimmyhaws
(1 review)
On Jun 9, 2010, jimmyhaws Sauk Rapids, MN wrote:

I ordered a couple watering cans from Garden Harvest Supply (GHS) and upon arrival one of the cans was leaky. I emailed GHS about the leaky can and they immediately had a replacement sent to me, no questions asked. It is clear to me that they stand behind their products and they take pride in their customer satisfaction.

Positive Rupeee
(1 review)
On Jun 5, 2010, Rupeee Riverside, CA (Zone 9b) wrote:

Received my order today and I am IMPRESSED. Plants are BIG & heathy - even blooming, and their prices are good. Shipping was timely. I will be using them as my main source as much as possible.

Positive montysmum
(1 review)
On Jun 5, 2010, montysmum Oneida, WI wrote:

positive so far. shipping was on time of my mums, now
i'll see if they grow as advertised

Positive MollyMcR
(2 reviews)
On Jun 4, 2010, MollyMcR Gettysburg, SD wrote:

I foolishly ordered from another mail order company and was coming down from a terrible experience, especially for the start of the summer. I worked up the nerve to try another web search and found Garden Harvest Supply. I decided to take the risk and I am delighted that I did! My ordered arrived quickly, the plants are beautiful, healthy, and strong, and my garden -- and spirits -- realized a happy and uplifting transition! Thank you, thank you!

Positive suziegrows
(1 review)
On Jun 4, 2010, suziegrows Deepwater, MO wrote:

Posted on June 3, 2010, updated June 4, 2010
I have been growing Salmon double impatiens for some years now. I normally purchase them from a local supplier, but usually I can only find a few of the Salmon color.

This year during the first part of April, I found the website for Garden Harvest Supply and saw that it had a beautiful Salmon Double Impatien called Musica Pastel Salmon. I ordered 10 and the order was shipped by UPS Priority mail on April 13 and arrived days later. The plants appeared healthy and were well packed. I could not tell the color of the buds as they were yet quite well closed. I gave my neighbor a couple as we both like the Salmon color. I also planned to raise the balance and as they grew and spread, I planned to re-pot some, let them grow larger and take some to our local farmer's market. I would keep enough for myself to enjoy.

I planted the balance of my impatiens in a huge pot and after the weather showed signs of being suitable to hardy these plants up, I put them on my deck. My neighbor kept hers inside on a window sill. She called one day and said that the impatiens I gave her were starting to blossom and that they were pink, not salmon. She asked if mine were as well. I could not say at the time as mine were still not opened. A week or so later, mine started opening and indeed, were pink.

I emailed gardenharvestsupply.com on Thursday, May 27th, at 11:43 a.m. and explained that what I received was not what I ordered. I enclosed a picture of the ones I now had planted, showing that these were not Salmon, but Pink. Hearing nothing by noon the next day, May 28th, I sent a second inquiry at 2:43 in the afternoon. At 5:30 p.m. the same day, I received an email from a GHS employee, telling me that "she would show the picture to the Greenhouse and get this fixed." Also she said "she would not know until Tuesday, June 1st, when they would be shipping the correct variety....but would let me know."

Today, June 3rd, 2010, I received an email from the employee telling me the following: "The greenhouse said that those look like the right variety. The color should fill out nicely as they continue to get bigger. If they do not look right when they get bigger please let us know.

What kind of fertilizer are you using?"

I emailed her back, sent another picture, along with a picture of what they advertised on their website as a double Musica Pastel Salmon Impatien (what I bought and paid for) and among other things, asked "if HARVEST GARDEN SUPPLY did not stand behind its products....that the only way the flowers I received could be considered to be of a Salmon color is if I spray painted them." I advised them that I would post this comment to let others know of my experience. I do not expect that this company will honor my original order. Pink is pretty, but I did not have to order online to get it. There are plenty of Pink Impatiens available right in my own area. I would NEVER recommend this company to anyone.


On June 4th, 2010, suziegrows changed the rating from negative to positive and added the following:

Today, June 4, 2010, I received an email from the GHS employee advising me "We do stand behind our plants however there would be no point in sending you more because they will look exactly like what you have now. Since we cannot get you the plants that you wanted we have refunded you for the entire order, below is the receipt of that refund." I am impressed and I thank them for advising me of this resolution. As she said, "your problem is with our company and not me personally" when she requested that I remove her name from the prior posting. I realized when I came back to do so, that I could only "add" to the posting, so, as I stated above, I would personally like to thank her for doing whatever she had to do to resolve the problem.
She was the only person, associated with the company, with whom I had communication, therefore her name was the only one mentioned. Due to her actions, I am now satisfied with changing my rating to a positive. She has been extremely nice and professional in my communications with her. A nice ending to what at first appeared to be "never ending."
On Jun 4, 2010, Growjoy (formerly Garden Harvest Supply) responded with:

"On Jun 4, 2010 12:10 PM, Garden Harvest Supply responded with:

We are happy to see you were satisfied with the action taken. Sorry you were not happy with the bloom color, we have not had any other issue like this on this plant so we are a bit of a loss as to waht happened. Thanks for the positive feedback, it is appreciated."


Positive elaine5
(1 review)
On May 28, 2010, elaine5 Concord, NH wrote:

I ordered three angel wing begonias way back in March, and I was nervous when they still had not arrived by mid-May. Finally, I contacted the company, and they told me they had just shipped them out and I should receive them on May 27th. Well, I was watering my plants on my sun porch on May 27th, and the UPS truck pulled up in front and handed me my box. The plants look great, are a good size, and I recommend this company.

Positive asl5
(5 reviews)
On May 25, 2010, asl5 Ardmore, PA (Zone 6b) wrote:

After reading the positive reviews here, I decided to place an order in early 2010. I've been trying to find a good source for annuals and herbs, as I've been really disappointed with the condition of the annuals I've ordered from other companies in the past. I didn't know what to expect from Garden Harvest Supply, but I was so pleasantly pleased by the condition of the plants when they arrived that I promptly placed another order. After the second shippment arrived, I contacted the customer service dept. about a question I had regarding a substitution that was made and have been so impressed with their service that really exceeded my expectations. Not only did they applogize for not contacting me about the need for a substitution, they are sending me another plant of my choice for free. I've ordered from many nurseries and know that not contacting a customer about a substitution is often standard procedure and I also know that when placing an order in late spring, supplies are limited and substitutions are expected. So I am really pleased that they took my minor problem seriously when they could have easily been like some companies I've dealt with and ignore it. I highly recommend this company and will definitely order from them again.

Positive lizmc33
(1 review)
On May 24, 2010, lizmc33 Madison, WI wrote:

Ordered plantskydd rabbit repellent last year..works great! Fast delivery & fair price. I'm ordering again today from Garden Harvest Supply!

Positive albertas45
(1 review)
On May 22, 2010, albertas45 wrote:

I just received my plants and I am very pleased. They are healthy and beautiful. They look real good, they were packed so well, that they are all together and in the pots.
I am very satisfied and will definitely order from you again.

Positive bustopherjones
(1 review)
On May 21, 2010, bustopherjones Coopersburg, PA wrote:

Prices were great, shipping cost low, speedy delivery! I was especially amazed at how well packed my plants were. I've never seen anything like your packing system. The lantana were beautiful, bigger than I expected & blooming! I couldn't be happier. I will definitely buy from you again!!!!

Positive ewb0712
(1 review)
On May 20, 2010, ewb0712 Philadelphia, PA wrote:

Posted on May 14, 2010, updated May 20, 2010
I just received my order(Phila.,Pa.) and am very excited. Plants are healthy and alive. Price was cheaper than Homedepot and Lowes...plus bigger. I getting ready to order more..... My brown thumb is turning "GREEN".


On May 20th, 2010, ewb0712 added the following:

Just received my second order and I am so satisfied... Quick service and very healthy plants!!
Positive l_m_stephenson
(9 reviews)
On May 20, 2010, l_m_stephenson Saint Louis, MO wrote:

I found this company on the watchdog list and I put in a good sized order for annuals and perennials. The prices were the big draw (2.50 for fuchsia!) and they had Rex Begonias which I really really wanted to try this year. I got the plants and the all looked good except for the begonias which looked pretty rough. The rest of the plants were small (which I expected for the price) but healthy looking. Everyone got a nice week to harden off on my porch (which is the perfect spot for hardening). While the other plants continued to look great the Begonias kept heading downhill :( I emailed the company and asked for a replacement of the Begonias. The response was very prompt (within hours) and they sent out two beautiful replacement plants the next week.
I am very pleased with the excellent customer service, the good prices, and I would definitely recommend this company.

Positive valb
(1 review)
On May 20, 2010, valb Dallas, TX wrote:

1st time mail order plant purchase - was skeptical how the plants would survive shipping from Indiana to Texas. Ordered 8 Gaillardia Goblin perennials. UPS shipment was made within a few days & they arrived 3 days after shipment, as promised. Plants were very well established & in good condition. Only suggestion to Garden Harvest: it appears the plastic containers were NOT recycleable. I like to recycle everything possible. :)


On May 20, 2010, Growjoy (formerly Garden Harvest Supply) responded with:

"On May 20, 2010 2:47 PM, Garden Harvest Supply responded with:

Thanks for your order and kind words! We also like to recycle; however certain size items are only available in regular plastic. We continue to look for alternative methods and appreciate your suggestion. Happy gardening, Joe"


Positive 100strawberries
(1 review)
On May 19, 2010, 100strawberries Battle Mountain, NV wrote:

Recently I ordered 100 Jewel strawberry plants from GardenHarvestSupply.com. The shipment arrived at just the right planting time for my late-spring climate. All of the plants were vigorous and just beginning to show new growth--not even one was scrawny or moldy. GHS plants are far superior to those I've ordered from other sources. I highly recommend GHS. Thanks! NV gardener


On May 19, 2010, Growjoy (formerly Garden Harvest Supply) responded with:

"On May 19, 2010 12:42 PM, Garden Harvest Supply responded with:

Glad you liked your strawberry plants! Thanks for being our customer.

http://www.gardenharvestsupply.com/category/strawberry-plant..."


Positive jashtonk
(1 review)
On May 17, 2010, jashtonk Indianapolis, IN wrote:

Ordered some trellis netting. The price was good & I received it within the week. I'm very happy with my order. From reading the posts, it looks like Garden Harvest has customer satisfaction in mind. Glad to find a company who has it right. Thank you!

Positive bapederson
(1 review)
On May 16, 2010, bapederson New Castle, IN wrote:

First time using the company. I bought trellis netting...price was the best I found, shipping was very fast.

Positive helenabirdie
(1 review)
On May 11, 2010, helenabirdie Mundelein, IL wrote:

I received my order in just a few days and the plants were healthy and beautiful. I order lots of plants online but this is the BEST condition and size of any nursery!

Price is terrific for most selections, and the new plants look great in my garden. I can't wait for the coneflower to bloom so I can send a photo. Thanks for such great quality. I will definitely order more during the season.

Positive AZJim
(1 review)
On May 9, 2010, AZJim Prescott, AZ wrote:

This was my first time ordering online for vegetable plants. I was very pleased. The plants were packaged very well for the USPS delivery. All plants were healthy looking plants. They have been planted for about a week and all are doing well. Will definitely order again.

Positive minnat
(1 review)
On May 7, 2010, minnat Memphis, TN wrote:

I ordered some okra plants, one of which arrived in bad shape. I emailed a picture of it to Garden Harvest Supply, and was sent two robust replacements, which I greatly appreciated. A second order of 6 tomato plants arrived in beautiful condition. I would definitely order from this company again.

minnat


On May 7, 2010, Growjoy (formerly Garden Harvest Supply) responded with:

"On May 8, 2010 8:10 AM, Garden Harvest Supply responded with:

Thanks for allowing us the opportunity to replace the poor plants and thanks for being our customer!"


Positive onewish1
(25 reviews)
On May 6, 2010, onewish1 Denville, NJ (Zone 6b) wrote:

Posted on April 24, 2009, updated May 6, 2010
nice shipment!!!!... plants are nice and healthy and very nicely shipped

photos are in my diary

[[email protected]]


On May 19th, 2009, onewish1 added the following:

I ordered the snap & grow greenhouse.. great shipping & the instructions were accurate and easy to read.. great product so far

photos are in my diary
[[email protected]]
On May 6th, 2010, onewish1 added the following:

very pleased again this year... added more photos to my diary

[[email protected]]
On May 6, 2010, Growjoy (formerly Garden Harvest Supply) responded with:

"On May 6, 2010 9:51 PM, Garden Harvest Supply responded with:

Your kind words are much appreciated, thanks for your repeat business!"


Positive lisakaybaby
(1 review)
On May 5, 2010, lisakaybaby Lincolnton, GA wrote:

Posted on April 20, 2010, updated May 5, 2010
On 4-9-2010 I ordered 8 heirloom tomato plants, I was a little worried since it was a first order. I was greatly surprised when I received all of them in such great shape, they were well packaged, arrived in still wet dirt. All are in the ground and doing great. Will order again. Thanks


On May 5th, 2010, lisakaybaby added the following:

Just a quick note the tomatos were doing so well and arrived in such great shape, I did another order......I wasn't dissapointed!! All of my second order arrived in great shape, they were well packaged and you couldn't even tell they had been shipped. I am so thrilled to know you get what you pay for and more from this company. Will recommend and buy from time and time again. Thanks so much
On May 5, 2010, Growjoy (formerly Garden Harvest Supply) responded with:

"On Apr 20, 2010 7:38 AM, Garden Harvest Supply responded with:

Thanks for your kind words and your order! Enjoy your heirloom tomato plants.

http://www.gardenharvestsupply.com/category/potted-heirloom-..."


Positive vanhuss
(1 review)
On May 5, 2010, vanhuss Blairsville, GA wrote:

I had a problem with my order due, at least in part, to my mistake. When I told Garden Harvest Supply what had happened they replaced my order without being asked to do so and without additional charges. This is the way companies used to operate and it is refreshing to see some still do. I will be back next year (I've already statred my wish list). They will not only get my order, but several other gardner's look to me for advice on where and what I am ordering. I suspect GHS will get their business also.

Positive chefmom7
(1 review)
On May 3, 2010, chefmom7 South Point, OH wrote:

Fast service, excellent product. Love the diatomacious earth, which is an excellent, non-chemical method to control pests. Will definitely do business with again.

Positive 1robinsnest
(1 review)
On May 2, 2010, 1robinsnest Allentown, PA wrote:

I have ordered from them on two separate occasions recently. 1 small order and one large order of annual plants. Their customer service is excellent, very speedy delivery and the plants were very nice.

Positive flowersrmything
(1 review)
On Apr 27, 2010, flowersrmything wrote:

My flowers arrived in good condition and are thriving now in my container garden!

Positive hopalong79
(1 review)
On Apr 26, 2010, hopalong79 Chesapeake, VA wrote:

As a first-time customer, I placed an order for 4 tomato plants in early February. My shipment arrived April 10th, and when I was ready to set out the plants on 4/12 I opened the carton to discover that 3 of the 4 plants had become dislodged from their square plastic "pots". Also, the identity tags were scattered among the loose dirt in the shipping carton, so I had no idea which tag went with which plant. All 4 plants were in a wilted condition, but I set them out anyway and hoped to salvage them. Only the plant still in its "pot" survived... the other 3 quickly dried up and perished. Since I'd opted for USPS shipping on this order, I decided to place a second order for the same group of plants but shipped via 2nd day air. Meanwhile, I managed to contact the company president (Joe Stutzman) via e-mail, and explained what had transpired. He quickly solved my problems, by upgrading the shipping on my replacement order to Next Day air, and canceling the second charge on my credit card. And since the replacement plants arrived still in their respective "pots" and in excellent condition with their tags in place, I was able to get them planted quickly and they now appear to be thriving. If things continue in this fashion, I've informed Mr. Stutzman that he can count on my repeat business!

Positive Alexiaw
(1 review)
On Apr 25, 2010, Alexiaw (Zone 8b) wrote:

I recieved my petunia plants this week and was very happy with the strong looking plants and the great packageing they were in.They really took great care into seeing the plants wouldn't get damaged during there shipment. I plan on making Garden Harvest Supply a place where I order alot more of my plants. Thanks again!

Positive ssssssss
(8 reviews)
On Apr 23, 2010, ssssssss Kechi, KS wrote:

My first order arrived yesterday and all the plants were in good shape. I went overboard with plant orders a couple of weeks ago and it has been an interesting experience/it really makes a difference when the company seems to really try to get it right.

Received some lovely plants from another place but I won't be back because the screwups with delivery and small world war over who got what info etc just made it a chore rather that a pleasant experience. It is great to find a company that combines great products and the ability to listen to what the customer is saying. Thanks again.

Positive bacupples
(1 review)
On Apr 18, 2010, bacupples Decaturville, TN wrote:

I was very pleased when my plants arrived. They were beautiful and healthy. I used to order from another company which was much more expensive and am so happy I happened upon this site. They offer several more types of plants than the more cheaper ones do but are also affordable. Thank you so much. I will definitely order again.

Positive momahobbit
(1 review)
On Apr 17, 2010, momahobbit Lady Lake, FL wrote:

I was very concerned for the fragile fuchsias I ordered from Garden Harvest since they would be traveling through the deep south to Florida in minimally 80 degree heat. It was my first purchase from your company but I have ordered in the past from companies in Nova Scotia and USA with mixed results. I needn't have worried. The plants arrive within 2 days of shipping and the packaging was so secure the plants had NO chance to get dried out or crushed. I planted them within the hour of arrival. That was yesterday and today they are all cheerfully hanging in baskets under a very large granddaddy oak tree.I think they have grown already. Thank you so much Joe for the care you give plants. Will definitely order from you again.


On Apr 17, 2010, Growjoy (formerly Garden Harvest Supply) responded with:

"On Apr 18, 2010 2:17 PM, Garden Harvest Supply responded with:

Wonderful, you are welcome. Enjoy the fuchsia!"


Positive sacajawea
(14 reviews)
On Apr 17, 2010, sacajawea Keswick, VA wrote:

Posted on August 24, 2009, updated April 17, 2010
My order arrived very quickly. I was very pleased with the selection - this time I ordered mainly bird suet and some plant supplies. Their items were less expensive than other places (even locally - on sale). I cetainly intend to use them for other items soon. My only negative comment - shipping rates. However, most places have high shipping rates (at least high to me - I know very few companies make a dime off "shipping"). For the savings and convenience, the rates are worth it.


On April 17th, 2010, sacajawea added the following:

Again this year I must praise the workings of this company. My recent order came in record time - packed well. I just ordered some items to be sent to my daughter for her birthday.
I have some more items (for me) on the way.
Garden Harvest may not have the biggest selection, however, what offered is excellent.
On Apr 17, 2010, Growjoy (formerly Garden Harvest Supply) responded with:

"On Apr 18, 2010 2:15 PM, Garden Harvest Supply responded with:

It is wonderful to see your order once agian, thanks for being a wonderful customer!!"


Positive Hopi
(7 reviews)
On Apr 17, 2010, Hopi Stanardsville, VA wrote:

First time ordering and was not disappointed. Very well packaged and healthy looking plants. I ordered heirloom tomato and perennial plants and everything arrived in great shape! Shipping was very fast. Will definitely order again.

Positive VolinBama
(1 review)
On Apr 14, 2010, VolinBama Huntsville, AL wrote:

Garden Harvest has been the most proactive and reliable company I have found when ordering plants on line. Not only have I received very healthy plants, I have been able to receive timely and accurate responses to my inquiries. Customer service gets an A+ for sure. When dealing with Park Seed, Burpee, Jackson & Perkins, and some other companies online, Garden Harvest is the first and only company that has sent me a proactive email informing me of the status of my orders along with a detailed explanation. I have had to constantly follow up with the other companies listed above in regards to my order status and I have never receivied timely or accurate responses from the "other guys". Garden Harvest has great plants, great customer service, and great prices. Why shop anywhere else online? I know I will stick with Garden Harvest.


On Apr 14, 2010, Growjoy (formerly Garden Harvest Supply) responded with:

"On Apr 15, 2010 8:52 AM, Garden Harvest Supply responded with:

We are thrilled to read your kind words and hope you return in the future. Happy gardening in 2010!

Vegetable plants, http://www.gardenharvestsupply.com/category/buy-vegetable-pl...

Flowering plants, http://www.gardenharvestsupply.com/category/buy-potted-annua..."


Positive reece
(2 reviews)
On Apr 2, 2010, reece Reidsville, NC (Zone 7a) wrote:

I received some lovely Fuchsia, Dichondra and Vinca plants today, all appeared very healthy with sturdy packaging. I will order from Garden Harvest in the future, maybe the very near future. :)

Perfect timing for my gardening tomorrow.
I will have the most beautiful hanging baskets this summer.

Positive rosebudie
(1 review)
On Feb 28, 2010, rosebudie Grove City, OH wrote:

Product had lowest price on the internet and I received it within a couple of days, amazing! Thanks.

Positive eacardwell
(1 review)
On Feb 20, 2010, eacardwell Bush, LA wrote:

I ordered NOCDOWN III from Garden Harvest a few dollars cheaper then buying it from the company its self...The product worked wonderfully! I had an excellent experience.

Positive rtliebman
(1 review)
On Feb 18, 2010, rtliebman East Brunswick,
United States wrote:

Excellent prices and speedy shipping

Positive vjrnj
(1 review)
On Feb 15, 2010, vjrnj Fair Lawn, NJ wrote:

I was tired of paying highway prices for my hanging planters.
I bought three fushcias and planted them in one pot. In just a short time they were larger and more beautiful than the planters at our local garden store for over $30.00. Great prices, great plants!

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