Comments regarding Gilbert H. Wild and SonClick here to return to Gilbert H. Wild and Son's listing.
|On May 24, 2014, cfruehli Countryside, KS wrote:
I have ordered both hosta and daylilies from GW&s several times over the last few years. The plants I receive are always in good shape and I love getting the bonus plant. I'm very happy I found this company, the prices are fair and service has always been excellent. Since they are only a day trip away I'm anxious to visit their display gardens soon.
|On May 13, 2014, InsaniD Columbia, MO wrote:
Posted on May 12, 2014, updated May 13, 2014
On May 12th, 2014, InsaniD added the following:
It has been about 2 hours since I originally posted this review.
I must add to it, now.
In my previous emails to this company I had very simply and politely explained my issue and made no demands; I left it open for them to reply as they would - I generally find that approach works well. I was sent back an email saying "We have given you a credit".
Now, I had not thoroughly read their policies, etc, I had only skimmed them, so did not notice the refund policy beyond the fact that they had one - my bad, I will admit that. However, as I've dealt with several online outfits in the past, and the policy pretty much across the board has been refund or replacement (and NO, they didn't want their plants back! At most a photo was enough, and several places just take your word for it. (See this companies replies to negative comments if this confuses you - look for a reference to JC Penny's).
So I assumed that the credit was back to my Paypal account, from which I made the purchase. But when I noticed that no refund had been issued, I sent a polite email asking what was up. I was told it was "on account for the next time you order". That is sort of assuming I plan to order again, isn't it? I replied and said I didn't think it likely I would be ordering from them in the future (I'm not into particularly into hostas, lilies or peonies, which they do have a great selection of, and they do not have a great number of perennial selections, which I do like) and since I thought the plants were too small for the price, as well, I wasn't planning to order from them again. I closed with a "Thank you, anyway."
But I waited an hour before posting a review, to see if I would get any sort of reply to my last email (they do answer emails quite quickly). I did not get a reply, so I came here and posted my overall review.
However, within an hour of this review being posted, the company called the home phone, and left a message for me to call them. I was not really thinking of returning the call; I had moved on already. I purchased, I received, I communicated, and I reviewed. This experience was over with, to my mind.
Then, just a little while after getting the call, I get a Paypal notification. The company refunded the entire amount of my purchase. All of it. Every red cent. Including the shipping.
Now, however strange this might sound, this does not make me feel any better about the whole experience at all. I'm not one to look for a way to take advantage of others or feel like I may have done so. But I also want to feel like I got what I paid for, and if I do not, I want to be treated fairly and come to an agreement that both parties can be comfortable with. This response was unreasonable and sort of insulting. All or nothing? Really? How does that make sense from a business view point? If they had simply issued a true refund, even a partial refund for the tiny grass or butterfly weed to make good on their ridiculously tiny size), I would have been satisfied. In fact, in my original email to them, I opened with, "Hello. I received my box of plants today, and overall I am pleased."
If they had simply issued the "credit" to my Paypal they would have only suffered an $8 loss; instead, they've chosen to take a $44 loss. Had they refunded the $8 in the first place, they would also have gotten a better rating from me, and while the review would have read the same, I could have instead said something positive, like, "Gave a refund on the plants I was unhappy with."
A case of way too much, a little too late.
So now I don't know how to feel or what to think. Except that I will not be doing business with them again...
On May 13th, 2014, InsaniD added the following:
The only thing this person has said that was true is that they have refunded my purchase price in full. And that I reviewed after the process was complete. Not going to leave a review the day or even week I get my plants, unless the service and plants were just that good. And it was not and these were not. See original review, etc.
I will GLADLY forward the string of email to whomever would like it (DMAIL Me) so they can see that other than offering the In Store Credit, I was NEVER even offered the option to return plants (though I would have sent them back on THEIR dime - not going to throw my good money after bad, you know? That is the suckers route. And they won't pay to have them returned anyway (they know people won't go for that, so they save a lot of money in unfulfilled credit, lol). I know of NO company that asks for plants back. Bluestone, Santa Rosa, David Austin, Spring Hill - all companies that COMPLETELY stand by their product and don't ask for anything but Maybe a PHOTO of the damaged plants, and they talk to you to try to figure out what went wrong. These guys didn't "try to work with me", trust me, they just want to make themselves look good by bad-mouthing me, as they do to every negative comment that has been left. According to them, their poop DOES NOT stink - but the unhappy customer's does...And this company has said in other comments that if you were to purchase something from Sears, or JC Penny's, and you didn't like it, you would be expected to return it for a refund. This is true. But what they seem to forget is that THESE COMPANIES ISSUE RETURN SLIPS SO SHIPPING BACK DOESN'T COST THE CUSTOMER ANY MORE MONEY. Or you can simply walk into any storefront and return it. If Wildes wants to issue me a return slip, I will happily put the plants in a box and ship them back. But as I said, I'm not going to spend $10 to get $8 back. That is just craziness.
And I love the "claims" of customer satisfaction, lol. You can spout any number you want, but the proof is in the pudding, as they say. 1 person in 5 (25%) of people who left reviews here on Dave's were UNSATISFIED.
GET THAT? TWENTY FIVE Percent HATE Your Company. Now add in the NEUTRALS and you get 35%. Which is ONE IN THREE who probably wouldn't waste their money buying from you again.
But that is the point, right? You won't have to make good on all those "credits" with your ridiculous "return" policy. The kind of policy shysters use.
Numbers don't lie. But this company does. For shame, to invoke God's name whilst LYING.
On May 13, 2014, Gilbert H. Wild and Son responded with:
"On May 13, 2014 3:55 AM, Gilbert H. Wild and Son responded with:
Well we really tried this spring to make it without one negative, we have shipped 8,847 packages thru this morning without one negative, until yesterday. We tried to work with Dea as well. We did exactly what the 1 year guarantee said we would do, We offered her a full refund on any plant that she did not like if it was returned or in store credit for any plant she did not like but was not willing to return. We changed our guarantee because of recommendations from Dave's Gardens fans, and it really hard to give some one all of their money back if they want to keep the plant. So we gave a in store credit. She posted the negative when she discovered we gave her an in store credit, not when she got the plants or after she planted them, WE HAVE NOW RETURNED HER MONEY IN FULL VIA PAYPAL. We appreciate Dave's Gardens Fans, and we work very had to please all of our customers, who else post the owner direct line number (417) 548-3517 Good Gardening and God's Blessings! Greg Jones Owner 1out of 8847, if this was baseball we be great....but I lose sleep over complaints like this!"
|On May 12, 2014, buxtehude Pittsburgh, PA wrote:
Posted on October 4, 2012, updated May 12, 2014
On March 25th, 2011, buxtehude added the following:
I have made my order at Wild's again this year, and I can't wait to receive it. I live in zone 5, so it is to arrive here in Pittsburgh at the end of April. Their plants and their shipping costs are always reasonable. If you order $60.00 or more, you get free shipping. That is incredible in this day and age. I love their peonies and daylilies. They have great plants at fair prices!
On October 4th, 2011, buxtehude added the following:
Last week, I received my fall order from Wilds. Everything was packed wonderfully, and all arrived in perfectly healthy condition. I ordered Alabama Jubilee and Primal Scream daylilies, hostas Sagae and Praying Hands. Also ordered 3 orienpet lily bulbs. They were all nice sized planted. I planted the daylilies and hostas almost immediately, and we have had a nice soaking rain here in Pittsburgh for the past week, so that the plants are getting a good established root system before the fall. The total shipping cost was $9.00, which is wonderful. Most competitive nurseries are charging 2 or 3 times that just for shipping. I would highly recommend Wilds. I have never been disappointed in their plants.
On October 4th, 2012, buxtehude added the following:
I just received a fall order from Wild's. Daylily "Mateus", Iris "Betsey Boo" and "Beverly Sills," Hosta "Dream Weaver" and "Sum and Substance." All arrived in fine condition, ready for planting. Nice sized plants too! Even a free daylily, "Family Reunion" thrown in for good measure. I know of no company offering a freebie anymore. Thanks Wilds!
On May 12th, 2014, buxtehude added the following:
Several weeks ago, I received my order for hostas, daylilies, dahlias, lily bulbs and canna bulbs. All arrived in wonderful condition. All have been planted and I could not be more pleased. Plus, an "extra" free daylily thrown in for good measure. The shipping was free, (save for the $3.00 packing fee on all orders), since my order was over $75.00.
Thanks Wilds. You're the best!
by the way, the hosta 'Komodo Dragon' that I ordered from Wilds about 4 years ago is HUGE. It is sill unfurling, and it is a grand specimen in my hosta bed.
|On Apr 24, 2014, magickalgardens Coleman, MI wrote:
WOW!!! I've found me a new company to order from. I usually only order from 2 companies. Glad I tried this one. Beautiful plants...great packaging! I ordered 26 plants...all great looking. I also received a free one. Thinking about placing another order now. I buy hundreds of dollars worth of plants every year. Yes it's an addiction!! ;) You can tell this company cares about their plants and their customers. So to Gilbert H.Wild and Son...I Thank You and my bees Thank You!!! You have a new customer for life. Look for future orders from me.
|On Apr 17, 2014, mommyeleven Columbiana, AL wrote:
I received my order this week. When my order was placed, I requested that it be held for several weeks, and this company did exactly as asked. My order was filled correctly and arrived promptly. Most of the daylilies had two fans, albeit small, and they all looked healthy. I am satisfied with my experience with this company.
|On Apr 17, 2014, Lisa_gia Burnsville, NC wrote:
I have ordered from this company several times over the past four years. I have received and planted over 400 hostas, dozens of iris, daylilies, lilies, and other perennials from them. I have been extremely pleased with everything! Each year everything comes back - bigger and more beautiful than the year before.
|On Apr 12, 2014, Lauribob Twisp, WA wrote:
Posted on May 19, 2007, updated April 12, 2014
On April 12th, 2014, Lauribob added the following:
I ordered several daylilies, a peony, a hosta, a couple grasses, and an iris this year. They just arrived this week and look absolutely great! Nice large plants - all but the peony & daylilies were in 4" pots, well packed, and arrived moist. The daylilies & peony are large divisions showing lots of green growth. I don't think you can do better for the price than these guys. I have bought from them for several years now.
|On Apr 3, 2014, jilly_bean46 Connellsville, PA wrote:
|On Mar 9, 2014, gingerbee1 Back Mountain, PA (Zone 5a) wrote:
I have been ordering from Gilbert H. Wild and Son for several years. I have always received healthy generous sized plants, and even a bonus plant with each order. Their prices are always very reasonable as well. I have already placed my spring 2014 order.
|On Mar 6, 2014, TheRectory Stanardsville, VA wrote:
We love Gilbert Wild and Sons!
|On Feb 8, 2014, lyph Ithaca, NY (Zone 5a) wrote:
I was absolutely astonished to open an email from this company today, and find an advertisement for a pyramid scheme beauty product, endorsed by the owner and sold by a family member! I immediately 'unsubscribed', and will not consider ordering from this company again. I have enough problem protecting myself from unwanted computer spam to allow it in via an established gardening supplier who has my contact information.
On Feb 8, 2014, Gilbert H. Wild and Son responded with:
"On Feb 8, 2014 3:54 PM, Gilbert H. Wild and Son responded with:
We are so sorry that you feel this way. I just wanted to help my daughter start in a product we believe in, as we are very family oriented. I thought my customers would appreciate learning about this new product. "
|On Jan 16, 2014, shastania Miamisburg, OH wrote:
I have ordered several times from this company. There are good things and bad things about ordering from here. The overwhelmingly best thing about this company, is the dirt cheap bulk discounts on items. In particular, is the 100 hostas for $100. No where else online ( and I've searched pretty thoroughly) can you get 100 small, but decent hostas for $1 each. In fact its more like 105-110, when you actually count up your order, plus when you order at the right time, you can get 10% off and free shipping, which makes each hosta cost about 85 cents. I have ordered these 3 times now, and after about 2 years, the plants look like a $15 plant you would find at the local garden center. As far as survival rate, I had a 100% survival rate, even when a few of the hostas had root rot and mold on them, I planted them anyway and they eventually grew into large plants! If you have a large area of shade and want a beautiful lush ground cover ( and don't mind waiting 2-3 years), buy several hundred of these and watch them take over.
|On Dec 15, 2013, mikesupholstery Hartsville, SC wrote:
I have made several big orders from Gilbert H Wild.
|On Nov 4, 2013, BoxTurtle Woodbridge, VA wrote:
I absolutely adore the Gilbert H. Wild end of season sales. I have taken advantage of them a couple of times now, and am never disappointed. Their prices put stars in my eyes and I order myself dizzy. If I order three each of several varieties of daylilies, the box comes with three clumps of roots for each variety and most of the clumps need dividing until it seems like I am never going to finish getting them in the ground - my very favorite complaint! If a few plants are a tad smaller, then they are in the minority and well compensated for by the many that are larger than I expected... and of course I suspect my expectations will have been inflated by the big divisible roots I'm pulling out of the box! This year I got good-looking irises, hostas and daylilies, glorious daylilies.
|On Oct 14, 2013, mousingaround Springfield, MO wrote:
I have ordered 3 times from this company this year. Every order was filled and promptly arrived in excellant packaging. Sometimes I thought one of the plants I ordered was a little on the small side, and then I would see several were much larger than expected. That is not a complainable offense and I'm tired of reading about a plant wasn't just right or perfect. They are plants! Anyone who grows anything, whether back yard enthusiasts or a pro know that plants don't come in one size fits all. They are as individual as the customer ordering them. If the plant is ridiculously small then complain, if you happen to get one too large then be sure to complain about that as well! For some reason I bet that has never happened.
|On Oct 11, 2013, kaybee3 Richardson, TX wrote:
The owner of my local garden center recommended buying hosta from the "Wilds of Missouri". He said he had received gorgeous plants from them - very full and lush. So, I went home and did a search for "Wilds of Missouri", which defaulted to GH Wild and Son. I had bought from them previously several years ago and the results had been mixed, so I decided to go ahead and try them. Besides, they had a sale! So, I ordered 18 hosta all together.
|On Sep 18, 2013, ycn4chin Dickson, TN wrote:
Posted on March 21, 2011, updated September 18, 2013
On September 18th, 2013, ycn4chin added the following:
I ordered 5 peonies in May during their late season sale. All divisions were healthy with many eyes. All came up and have grown through the summer. I look forward to blooms on them next spring.
|On Sep 11, 2013, scgreenstein Troy, NY wrote:
Posted on September 11, 2013, updated September 11, 2013
On September 11th, 2013, scgreenstein added the following:
On September 11th, 2013, scgreenstein added the following:
I just received some peonies and iris for fall planting. I expected the iris sooner, but they were held to be sent with the peonies. The peonies had visible eyes (it helped with knowing how to best orient it into the ground) and the iris were in separate pots with extensive roots. The price was very good. I continue to be very pleased with this company.
(and 6 of the canna are in bloom now)
|On Aug 26, 2013, pamtimes2 Jenks, OK wrote:
Posted on May 29, 2013, updated August 26, 2013
On August 26th, 2013, pamtimes2 added the following:
The plants have been in and growing for several months, I remain pleased with them, it appears to be a nice assortment of color and shapes. Faced with close to 100 feet of border, i am very happy with the result. The price was right - I think I got a real bargain.
|On Jul 29, 2013, annamd11 Henrico, VA wrote:
Gilbert H Wild has very nice packaging but I didn't receive what I had ordered. I ordered the Pretty in Pink daylily and it appeared as completely peach with no ring. Prairie Blue Eyes was gorgeous in the catalog but very skimpy once start growing. San Ignacio did not bloom but I'll wait nxt year to see what happens and Joan Senior has just died to the ground. Oh and I was floored to see that the Akitva Oriental Lilies were dark maroon Stargazers instead. What a big disappointment!! I also ordered the Karley Rose Grass which I started in a pot
On Jul 29, 2013, Gilbert H. Wild and Son responded with:
"On Jul 30, 2013 5:28 AM, Gilbert H. Wild and Son responded with:
Please call us, as you have posted this without trying to work this out with and we don't know who you are. We like to work with our customer but we can't when you just post negative comments without trying to contact us to work things out. We have check our data base to find out who you are but have had no orders from Henrico, VA in the last two years. So when were these plants order and why don't you just call us? We hate when our customers are disappointed. 1.888.449.4537 or Greg Jones Owner 1.417.548.3517 or [email protected]
On Aug 26, 2013 10:09 AM, Gilbert H. Wild and Son added:
We have left this posting asking the customer to contact us and have sent a private e-mail to them via Dave's gardens but have heard no reply. I am willing and wanting to help. Please contact me. "
|On Jul 23, 2013, GingerMA West Springfield, MA wrote:
I recently placed an order with the company when I saw that the daylilies were on sale. I bought about 15 different varieties, and a few of them were less than two dollars each. I didn't expect much since I didn't pay a lot for the plants. However, when I saw what was sent to me, I have to admit that the company way exceeded my expectation. First, the daylilies were extremely well packed. Secondly, many of the plants were double fans or more. They all have large root systems, including the deeply discounted ones. I couldn't be happier and this is definitely one of the nurseries I will continue to shop with.
|On Jul 20, 2013, crowrita1 Lyndon, IL (Zone 5a) wrote:
I recently received an order from Wild's, and was quite impressed with the rapid response, order arriving a week after ordering! Plant size , and health looked great, and a nice little bonus, also. I was VERY impressed with the 1 iris that I ordered. It was "potted", and I've never received a "potted" iris before , from anyone! The rhizome was on the small side, but, the root system was amazing, and the leaves green, and healthy .The iris was actively growing,not dormant as with the bare root rhizomes one usually gets, and is growing at an amazing rate! I only wish they had a larger selection of iris ! Daylilies were nice, large fans, and the mums were very nice also...Thank You!
|On Jul 9, 2013, lkfriedman Washington D.C.,
United States wrote:
Posted on June 28, 2013, updated July 9, 2013
On July 9th, 2013, lkfriedman added the following:
UPDATE ON JULY 9, 2013. I was so pleased with my first order from Wild and Son that I ordered a dozen more daylilies. Again, the plants arrived shortly after I ordered them and were large, healthy, had several fans, and lots of fat roots.
When I received my first order, I put the daylilies in pots (to nurse them through our hot and sometimes dry Washington summer until they could be planted in the fall). After 2 weeks, all six daylilies have new green shoots and two (different varieties) have even produced a scape with buds. Because I'm generally very pleased when a daylily that I order by mail blooms the first year, I was thrilled to see buds on a mail-order daylily only a couple of weeks after I potted it.
Needless to say, I'm a very happy camper (and gardener)! I'd order from Wild and Son again in a heartbeat.
|On Jul 3, 2013, bpsgarden Laporte, MN wrote:
Posted on July 3, 2013, updated July 3, 2013
On July 3rd, 2013, bpsgarden changed the rating from negative to neutral and added the following:
I am switching my negative to a neutral. Without any notice from the company I received a check for the daylilies less shipping. I have ordered from them for the past and they were good. My mother who is a master gardener has ordered from them several times and has had nice plants. I understand that somethings happen sometimes but I was jyst frustrared with how it was handled. I am very thankful to receive my refund without having to pay the extra shipping back to the company.
|On Jul 1, 2013, sequinqueen Mountainburg, AR wrote:
Posted on June 25, 2013, updated July 1, 2013
On July 1st, 2013, sequinqueen changed the rating from neutral to positive and added the following:
While I'm still reluctant to endorse purchase of hostas from Wild's, I've decided to change my rating in regards to the lilies. Yes, the Oriental mix was not what we expected, and was not the lilies shown on the site. However, after looking some of them up online, it appears that we received some orienpets that are actually pretty pricey online. Though we didn't receive the stargazer and rio negro-types that we expected, we got an excellent value.
|On Jun 28, 2013, SheilaMae Aiken, SC wrote:
I received my order from Gilbert H. Wild and Son today. It was delivered the exact day I was expecting it. I was able to track it all the way to my door.
|On Jun 12, 2013, Herbertheilig Spencer Mountain, NC wrote:
I recently placed an order with this company. I received their plants which were well packed and healthy but there was some confusion with the order. I called and discussed this with Greg Jones, the owner. I have never had such a positive experience when calling to try to straighten out a minor problem. The owner turned himself inside out to clear up the matter. I am 73 years old and have never had a person go so beyond what was right to correct a minor problem. I have since re-ordered twice. The owner is trying very hard to do what is beyond right to clear up problems. I am very impressed and will continue to do business with a company whose owner is so interested in his customers!
|On Jun 8, 2013, ComoKate St Paul, MN wrote:
I have ordered, successfully, from this company several times over the past few years and have never been disappointed with either the plants or the price. Most of the items I have purchased have been hostas, day lillies, and a few irises. All were fat, healthy bulbs, tubers, eyes that were so juicy they looked edible ! They were carefully packed and labeled. I feel this company has excellent products, prices and customer service. I am on their catalogue mailing list and look forward to receiving the colorful pages a few times ( different sales and such) during the season. I share the catalogue at work and with friends and they are always impressed with the photos, selection and prices. I will continue to order from this company as long as they are in business!
|On Jun 5, 2013, MNWildflower Kasota, MN (Zone 4a) wrote:
Posted on May 3, 2013, updated June 5, 2013
On June 5th, 2013, MNWildflower added the following:
Received my order a few weeks ago. Everything was well packaged & labeled. I planted my peonies & day lilies the day I received the shipment. All the plants seem to be doing very well & growing. Very pleased with my purchases & I would buy from Gilbert H. Wild and Son again.
|On Jun 5, 2013, neohiogardener Struthers, OH wrote:
I ordered a few plants a couple of years ago that arrived in good condition, so I gave them another order this spring. Again, the plants were carefully packaged, labeled, and arrived safely. All plants are doing well in my garden. Compared to other companies, the plants are a little smaller, but for the price, well worth the money. I have been happy with both of my purchases and would not hesitate to order again.
|On Jun 1, 2013, cowboy cairo, GA (Zone 8b) wrote:
Years ago in the midwest i ordered several times, with satisfaction. Now home deep in Dixie, In 03 I ordered at least once. The last two years I have ordered multiple times. I am well pleased! There will be another daylily order in a few weeks.
|On May 2, 2013, Carolsflowers Brunswick, MO (Zone 5a) wrote:
I have ordered from Wild many times through the years & have visited their gardens. In July 2010 when my iris order arrived I had a mistaken item. I had ordered 5 irises. I received Congradulations instead of Conjuration. I most certainly can understand how this could happen. I called within 1 week & they kindly sent Conjuration. At least that is what the label said.
|On Apr 4, 2013, jacintac Fairfield, CT wrote:
I recently purchased the 50 misc bargain hostas. I received 50, but some seemed to have no eyes although most had one or 2. However, 47 of the 50 came up so although I had my doubts when I saw the bare roots, that's not too bad a showing for the very low price.
|On Apr 4, 2013, jmwandtmr96 Chackbay, LA wrote:
I indicated I was anxious to get the day lily plants asap since I would be leaving town, but I did not pay an extra fee; nevertheless the plants arrived VERY quickly. They all are very healthy and the "50" was very generous indeed. If these plants don't do well, it will be my fault, not Gilbert's. I am extremely satisfied
|On Mar 24, 2013, dandjcritters Perryville, MO wrote:
Posted on September 29, 2011, updated March 25, 2013
On March 24th, 2013, dandjcritters added the following:
All of the daylilies ordered made it, and about half bloomed last summer and appeared to have been labeled correctly. However, Not one lily bulb came up that following spring. NOT ONE. And let me just say, I have hundreds of lilies growing in my yard. Where I planted those, I have a lot that thrive, and do amazing. I ordered Oriental bulbs, and if memory serves right, there was 27 bulbs. I was tryin to be nice in my original post, but the bulbs were faily rotten when recieved. Never tried sending that back, because I shouldnt have to pay return shipping on something thats their fault. I will never order lillies from this company. Ill stick to b&d lilies and brent and beckys bulbs for those. But honestly, I probably wouldnt return for daylilies from them either, since I tend to stay away from companies that offer only 30 days gurantee. Especially if ordering in the fall.
Also, let me just point out something, take it as a tip if you will. This Greg Jones guy, the owner, or whatever. The way you represent yourself, and your company on here is pretty disgusting. Just by seeing your rude, hateful, sarcastic responses to CUSTOMERS makes me want to change this to a negative. But, I'll be nice and won't. Its just bad for the company, is all. I understand not everyone is going to be sunshine and rainbows to you, especially when they paid for something, and were wronged, but there are people who are kind, and patient with problems, and they're still treated with rude customer service. I know a friend of mine has had several orders that were messed up, tried countless times, very politely, to try to get it fixed, and the only time anything was ever done was when she got rude. So, I can understand why some of these people posted reviews the way you did. If you want to drive away more customers, keep doing it. A lot of first time customers come here, and with rude responses, the first thing they think of is "If I have a problem, is that how theyre going to treat me?" I know thats what I thought when I saw them before I ordered. And I was treated with rude customer service via email, to which, I got snippy. Oh well. Enough of my rambling, If I ever notice a change in this company, I might just order more in the future.
|On Feb 26, 2013, SHELBYCOREALTOR Fairfield, AL wrote:
I ordered several types of Sale Hostas from the Gilbert H. Wild & Son. When I opened the carefully and well packed shipping crates, a few of the plant's root were growing out of the pots. Some of them looked to be in critical condition, a few looked damaged from being jammed into the crate because they were so large. I planted them per their directions and a most of them did not make it. I contacted the company and I was told the ordered would be replaced in the fall due to them being out of stock at the time. Was disappointed I had to wait months for replacements but weeks before I expected, my replacement order arrived. I will only order Hostas from them. They stand behind their products and their Customer Service is wonderful. Other companies could learn from them.
|On Oct 11, 2012, joebush2 Berea, OH wrote:
Gilbert H. Wild and Sons
|On Oct 9, 2012, JuliaNY Dundee, NY wrote:
Received my order of peonies today. Ordered 2 (Raspberry Sundae and Duchess de Nemours) and they arrived well packaged and I can see they have between 3 to 5 eyes as promised. They shipped as promised and provided a tracking number.
|On Aug 11, 2012, mmarnold71 Lockport, NY wrote:
I just recieved a order of twelve hostas from Gilbert H Wild and am very happy with it.Well packeged and timely shipping.The plants where larger than i thought they would be and in great condition.I will continue to do business with them.