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Comments regarding Mail-Order Natives (Mail Order Natives)

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  Feedback History and Summary  
90 positives
2 neutrals
1 negative


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Positive probichaud
(4 reviews)
On Jul 6, 2009, probichaud Madisonville, TN wrote:

Plants arrived quickly and in very good condition. Impressive in the summer heat!

Positive Hopi
(7 reviews)
On Jun 11, 2009, Hopi Stanardsville, VA wrote:

I ordered from this company for the first time this year because they had hibiscus coccineus available and very reasonable. The plants were in great shape and arrived quickly. I would recommend this company to others.

Positive tropicalkaren
(3 reviews)
On May 8, 2009, tropicalkaren The Villages, FL (Zone 9a) wrote:

Wonderful plants, beautiful condition and mailed quickly! Highly recommend.

Neutral JayinFlorida
(1 review)
On Apr 1, 2009, JayinFlorida Auburndale, FL (Zone 9a) wrote:

I recently purchased a 3 gallon "Sabal Louisina" from them. The Sabal I received was really not what I was expecting after spending $40 for it. It only had 2 full fronds and the rest had been cut of and long stems were all that was left. The palm fronds are also growing in a weird, almost deformed way. I e-mailed them about it and was simply told that "It will put on new growth this spring-summer. Thanks for your order"
I really wanted this palm for my garden and now feel that I have a poor specimen for the price that I paid. I also noticed that I was charged and extra $5 for my "over the phone order" as compared to their site price... not sure why... It could have been worse, the palm was packed nicely, but I sure wish I would have received a better specimen and not one that I'm reluctant to plant in my garden.

Positive cbill
(1 review)
On Mar 12, 2009, cbill Quebec, QC (Zone 4b) wrote:

I ordered 2 needle palms and everything was perfect with a fast delivery.

Neutral mothermole
(2 reviews)
On Jan 13, 2009, mothermole Deer Park, IL (Zone 5b) wrote:

I ordered a tree that I requested it to be delivered in April 2009 and it arrived a week later in January. I wrote my shipping request in the payment remarks as well as in the paypal remarks. The tree had a shipping invoice with it and even it had the April 2009 shipping request written on the bottom of it in someones handwriting but with a line through it and still they shipped the dormant tree.

I tried to contact the company via email and no one contacted me regarding this error. They clearly state that they have no guarantees for plants. I live in zone 5a and it is the height of the cold season and it would be insane to try to plant a dormant tree from Florida in this weather-the plant would be shocked. I consulted the master gardening program of Illinois as well as a horticultural expert about what to do for this tree and it was decided in the best interest of the tree to plant it and bring it out of dormacy in my home with plant lights and heat. It has been about 8 days and nothing is happening. I wonder if the plant (bareroot) is dead from being shipped in the cold and being outside my home for who knows how many hours before it was brought inside with the mail.

This company did send out a beautiful plant that was nicely packed and pricing seemed fair but overall the experience is not worth it to me because they don't stand behind their products and they don't care about their customers to return their email concerns. The best plant in the world with the most perfect packing isn't important if you ship it in the dead of winter without regard to the customers request. The plant will most likely die and I will be out my money, my time and still have no tree.

On January 13th, 2009, mothermole changed the rating from negative to neutral and added the following:

I recvd. a call from Amy with her apologies and an offer of a new tree in Spring. I accepted the apology and am delaying the offer to see if this tree lives or not. I am changing my rating to neutral until Spring to see if it survives and if it doesn't to see if they back up their reshipping offer.

Again, I will say the plant is in beautiful shape, nicely packed at a fair price. If it weren't for this shipping mix up I would have given them my highest rating.

Positive Eli17z6
(1 review)
On Jan 7, 2009, Eli17z6 Lawrence, MA (Zone 6a) wrote:

I just got a 3 gallon Needle Palm from this company and it arrived in nice condition. If you want palms or trees you should order from this company I highly recommended it to everyone.
A++++ Quality.

Positive arcadiacove
(2 reviews)
On Oct 25, 2008, arcadiacove Maggie Valley, NC wrote:

After finding them in Dave's Garden, Mail-Order Natives has become my FAVORITE retailer. I just received 6 azaleas (3 flame; 3 viscosum) from Mail-Order Natives... after several disappointing experiences with others; Mail-Order Natives was terrific. I dealt with AMY by phone, who was knowledgable, amiable and efficient; I could hardly believe it. Quality, value, shipping... everything promised was realized. My plants arrived in 2 days in great condition. I have acres of gardens and regret that I did not find Mail-0rder Natives sooner. If you are seeking a hassle-free supplier of a vast array of flora, try Mail-Order Natives. They are my new best friend when it comes to gardening. Thanks, Amy! --Chuck

Positive min0u
(3 reviews)
On Jul 21, 2008, min0u Raleigh, NC wrote:

Mail-Order Natives is my favorite place to buy native plants. Their selection is extensive, and the size and quality of the plants I have received has always exceeded my expectations. This is a company that clearly takes pride in their work, and I look forward to purchasing from them again.

Positive Joylucile
(10 reviews)
On Jun 30, 2008, Joylucile Bristol, TN wrote:

This was a new company for me, and I wasn't sure what to expect. I ordered 6 bareroot native shrubs for a very reasonable price. The plants arrived healthy and very carefully packed. I am not used to bareroot with green leaves but I planted them and waited to see what would happen. These plants took hold immediately and started a new growth spurt. They have been in the ground barely 2 months and they already look like I must have bought them in at least gallon size containers. I can't wait to order more from this company next spring.

Positive rose911
(2 reviews)
On May 22, 2008, rose911 Hamilton, TX wrote:


On May 23rd, 2008, rose911 changed the rating from negative to positive and added the following:

On 5/23 the owner called and will send a replacement. She did not receive the email and phone message I sent previously. THANK YOU, AMY!
Positive Rebeccatowoc
(2 reviews)
On May 18, 2008, Rebeccatowoc Stewart, TN wrote:

The little Southern magnolia they sent is one of the most exquisite plants I have ever received, and beautifully packed to keep it that way. I will order from Mail-Order Natives over other nurseries whenever possible.

Positive okgardener2
(2 reviews)
On May 8, 2008, okgardener2 Altus, OK wrote:

I bought a bignonia (crossvine) from Mail Order Natives' ebay store. It's a great plant and their prices were reasonable. I received it quickly - it was packaged well and looked very healthy. It is now thriving in my garden. I would definitely order from them again!

Positive massnorth
(6 reviews)
On May 3, 2008, massnorth Topsfield, MA (Zone 6a) wrote:

Ordered three Sabal var. louisiana to test here in 6a, and wow -- these are great plants with fantastic roots. If any Sabal is going to establish itself enough to survive next winter, these will. Mail-Order Natives is also very responsive to questions via e-mail. Will definitely order again, probably as soon as they have gallons of Thelypteris kunthii...

Positive jerrytate
(11 reviews)
On Apr 28, 2008, jerrytate Lake Charles, LA wrote:

my first order.more orders will be made based on the high quality of my first 4 plants.

On June 11th, 2008, jerrytate added the following:

10 beautuful a. parviflora just planted at the fountainhead arboretum!
On October 17th, 2008, jerrytate added the following:

excellent plant material and service, again.
Positive downscale_babe
(23 reviews)
On Apr 12, 2008, downscale_babe surfside beach, SC (Zone 8b) wrote:

Quick shipping,great packing,large healthy plants!

I'll be sure to order from them again.

Recommended for everyone wanting to grow more natives.

Positive jojoringer
(4 reviews)
On Mar 27, 2008, jojoringer Joey in Conroe, TX (Zone 8b) wrote:

My Crabapple tree just came in and is so much more than I expected! It is larger than expected, packaged like fine china, and not a leaf out of place! This will definately be my "go to" nursery for natives from now on!

Positive tootle
(7 reviews)
On Mar 14, 2008, tootle Jacksonville, NC (Zone 8b) wrote:

Just had my first , but not my last I'm sure, order from this company and am delighted. The plant is healthy, actually larger than I expected and the packaging was excellent. Thank you.

Positive esteve59
(38 reviews)
On Feb 16, 2008, esteve59 Annapolis, MD wrote:

I ordered on their e-bay site and had a positive experience as well.
Very nice Pinus thunbergii (Japanese Black Pine)
Healthy plants/trees ,shipped fast...

Positive decklife
(1 review)
On Feb 2, 2008, decklife Rockport, TX (Zone 9b) wrote:

I am so very pleased with the 3 plants I received from Mail Order Natives. I got the help I needed when I asked questions by email and by phone. The shipping was fast and the plants very nicely packed, with no damage whatsoever. I plan to order more.

Positive Billmc
(3 reviews)
On Jan 1, 2008, Billmc Gold Canyon, AZ (Zone 9a) wrote:

Purchased two plants from this nursery recently. They were very healthy and looked like they had just been dug the day I received them. I will do business with this nursery again without hesitation.

On February 25th, 2008, Billmc added the following:

I've now made two orders with this nursery. Both times I received very healthy, vigorous plants and very fast service.
Positive chadickfarms
(2 reviews)
On Dec 3, 2007, chadickfarms Richland Hills, TX (Zone 7b) wrote:

Over the last year I've purchased several plant orders from Mail Order Natives and have been very pleased. While not all of the plants have looked that great upon unpacking, except for one, they have thrived once planted. I emailed Amy about the one struggling plant and she promptly offered to replace the plant or refund my Paypal account - no questions asked.

In addition to the selection, another thing I like about this company is the pricing - ALL of the prices are very reasonable, including shipping charges. I'll continue to order and to refer this company, they're a great source with great customer service.

Positive fdriscoll
(2 reviews)
On Oct 23, 2007, fdriscoll Spencer, NC wrote:

Plants arrived quickly and were well packaged. They were exactly as promised. Even in the extreme drought we have suffered, the plants survived and prospered. I would highly recommend this company.

Positive asafla
(7 reviews)
On Jul 5, 2007, asafla Palm Harbor, FL (Zone 9b) wrote:

I like this company. Everything was packed carefully and arrived in good condition. The plants are healthy.

Positive Cordeledawg
(19 reviews)
On Jun 29, 2007, Cordeledawg Cordele, GA (Zone 8a) wrote:

I was not expecting to receive my trees fully leafed out! It's as if Mail-order Natives went into the growing fields and freshly dug these! I'm impressed with my order. Maybe it's the time of the year in which I ordered these, but still I can't get over how healthy these 8 trees are, packaged in their own soil-filled container. I was expecting dormant bare root sticks which is what I've received from other tree companies. I'm also appreciative of the care they took to package and ship my order.

Positive BruMeta
(14 reviews)
On Jun 9, 2007, BruMeta Livingston Manor, NY wrote:

Ordered hard-to-find Xanthorhiza simplicissima (Yellow Root). Very impressed with quality and size of plants. Not gallon as listed, but with well developed root systems and extensive branching in generous quart+ pots. Well packaged, perky plants with very fast delivery. Shipping a bit steep, but perhaps that can't be helped.

Positive RaiderLep
(8 reviews)
On May 8, 2007, RaiderLep Los Alamos, NM (Zone 5a) wrote:

I got home for lunch today and there was a big box on my porch. I thought it was a bundle of daylilies from Oakes, but it turned out to be the Coral Honeysuckle I ordered from Mail-Order Natives. The plant was much larger than I thought it would be, and appears to be very healthy. It got here fast, and was very carefully packaged in shredded paper. So far so good!

Positive passiflora07
(2 reviews)
On Apr 15, 2007, passiflora07 Fern Park, FL (Zone 9b) wrote:

Bought 6 partridge berry plants. They arrived in perfect condition, well-packed, and are still thriving! I would definately purchase from Mail Order Natives again.

Positive greenkat
(2 reviews)
On Apr 3, 2007, greenkat Crofton, MD (Zone 7a) wrote:

The cinnamon ferns that I bought from Mail-Order Natives arrived in great condition. I would order from this company again.

Positive Cretaceous
(32 reviews)
On Mar 29, 2007, Cretaceous El Sobrante, CA (Zone 9b) wrote:

I recently purchased two ferns from Mail-Order Natives. The plants were very well priced and the order arrived quickly and in excellent condition !

On November 15th, 2007, Cretaceous added the following:

I recently ordered another fern from Mail-Order Natives. The plant arrived quickly and in excellent condition.
Positive Idahoan
(17 reviews)
On Feb 28, 2007, Idahoan Boise, ID (Zone 6a) wrote:

Thank you Amy! The Smilax Smallii arrived today safe and sound

I am looking forward to dealing with you again. Thank you for the catalog!

Positive springfaust
(1 review)
On Feb 17, 2007, springfaust Branson, MO (Zone 6b) wrote:

Received plants yesterday Feb. 16, 2007. Six native azaleas arrived in excellent condition. Very pleased with the nursery, good prices and good size plants. One gallon for nine bucks, not bad.

Positive jeanahl
(1 review)
On Oct 24, 2006, jeanahl Hollywood, FL wrote:

Ordered 2 Passion Vines on 10-21-2006 (which was a Saturday) and received them in good condition early today, 10-24-2006. I was surprised and delighted. They were very well packed. Can't wait to get them in the ground!

Positive HappyGardenerWI
(1 review)
On Oct 20, 2006, HappyGardenerWI Eau Claire WI & The Villages FL, WI (Zone 9a) wrote:

My order of 23 plants received in October, 2006, is composed of small, well-rooted, carefully-packaged plants just the right size for transplanting. As a member of the Florida Native Plant Society, I am especially happy to have found this nursery. From beginning to end, Amy follows through. I'm very pleased.

Positive BenGurnee
(8 reviews)
On Jul 22, 2006, BenGurnee Gurnee, IL (Zone 5b) wrote:

I am quite pleased with my purchase. I ordered a Live Oak and a Laurel Oak. After I placed my order, Amy sent me an email that the trees had shipped and the trees arrived in excellent condition. I ordered on Tuesday and received the trees on Friday via UPS. Each was about 1.5 feet tall and healthy. The prices are great and Amy was very friendly.

Positive jpolk34
(10 reviews)
On Jun 2, 2006, jpolk34 Hattiesburg, MS (Zone 8a) wrote:

Ordered some dwarf palmetto palms which arrived in great shape and decent size (about 1gal.) Planted them last week and they are already sending up new shoots. Will definitely buy from Amy again!

Positive tobee43
(37 reviews)
On May 19, 2006, tobee43 groveland, FL (Zone 9b) wrote:

i have emailed this company twice ( actually 3 times) with absolutely NO response. i realized that they have had all positive ratings....that's exactly why i purchased from them. i just HATE having to do their first negative. it certainly doesn't make me feel very good. but then again, it doesn't make me feel very good to have unanswered emails and dead plants either.

i placed my order on 3/25/2006 with clear instructions NOT to ship until MAY. when i printed the paypal invoice my instructions where not there. however, i know i had typed them in and really wasn't worried since my address was printed and no one ships in our area anyway march or april. well......that's what i thought... i rec'd the order in the first week in april! they must have shipped it immediately with no concern about where is was going. our ground was still hard and cold. the plants were completely dormant. i emailed the email address that i had but got no response. however, i didn't continue to attempt to contact them since i decided i would give these plants a chance. my fault maybe. but i'm usually good with dormant plants and with the company's ratings felt i should be ok. my mistake. but when i think back i never heard back from them anyway.

i couldn't plant them for the first week. however, they were kept in peat and protected. i planted them the following week since i had no place to store them for any longer time period. 5 of the plants are dead. the others tiny and just not doing well.

even if my shipping note had been missed, just LOOK at my address. NO ONE SHIPS TO ME the first week april....PERIOD. and although i'm a sub climate zone 4....even if you look at the don't ship yet anyway.

i'm disappointed that absolutely no one has responded....even on the email marked 2nd request.

rec'ing good plants is a great thing from a company. but the truth about a company is told when there is a problem to deal with. and apparently, they have chosen just to ignore me. i'm so disappointed...this could have been resolved.

On May 19th, 2006, tobee43 added the following:

i just need to add.....that if their shipping season ends on april 30th and that's when my plants had been shipped. they would have had a much better chance to make it. since bushes and trees are planted the first and second weeks in may in my area. in april we still had snow and frozen ground.
On May 19th, 2006, tobee43 changed the rating from negative to positive and added the following:

amy emailed me, she had been out of town. i'm so happy to have heard that. she immediately refunded my money on the problem plants.

that's all one can expect and as a result i am giving her a postitive. i loved her list of plants and will know that if and when i do orde again, i will email her first to see if she could ship me the last week in april.
Positive dixie_angel
(23 reviews)
On May 18, 2006, dixie_angel Trenton, TN wrote:

AWESOME ...everything! Definately a site to buy from, with confidence! :0)

Positive flamingonut
(12 reviews)
On Apr 30, 2006, flamingonut New Milford, NJ wrote:

I was surprised how large and healthy my well packed 3 plants were. I'd definitely order from them again! (Coral Honeysuckle, Lobelia puberula, Hibiscus coccineus).

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