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Comments regarding Brushwood Nursery

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  Feedback History and Summary  
212 positives
3 neutrals
5 negatives


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Positive Emma75
(7 reviews)
On Jun 4, 2010, Emma75 DeLand, FL (Zone 9b) wrote:

I have been wanting the double form of Carolina Jessamine called 'Pride of Augusta' for a couple of years. Last Fall, I utilized Brushwood's option to be e-mailed when the item came back in stock. The day I received the e-mail, I purchased this and Clematis Perle d'Azur. Both plants arrived today in excellent condition! Strong roots, abundant growth, and no damage to any of the foliage. Plants came very well packaged via UPS. I will definitely use this nursery again!

Positive lkarnatz
(2 reviews)
On May 22, 2010, lkarnatz Fayetteville, AR wrote:

I received two climbing roses and two different clematis yesterday. They were well-packed in recyclable packaging and look excellent and healthy. I will plant them today and keep you posted on how they do.

Positive Tex68
(6 reviews)
On May 19, 2010, Tex68 Long Branch, NJ (Zone 7a) wrote:

Ordered 6 rose climbers from Brushwood some on sale and some on regular price. Placed my order on a Saturday and received it on a Wednesday. The roses were vigorous and healthy. Buds and blooms on some. The long canes were carefully bent and secured to avoid breakage. Packaging was excellent with the use of biodegradable materials.
Flat rate shipping of $10, plus I got a discount of $10 for buying 6 plants. You get a discount of $5 for every 3 plants you purchase regardless if it's on sale or not. So it's just like I did not pay for shipping at all. Will order from this nursery again.

Positive skreger
(1 review)
On May 19, 2010, skreger Senoia, GA wrote:

This was my first order from Brushwood and I am very happy with my purchases..The plants were vigorous, healthy and well packed.
Will definitely be a repeat customer!

Positive wagneramy
(9 reviews)
On May 14, 2010, wagneramy Santa Cruz, CA (Zone 9a) wrote:

I ordered 3 clematis. They did not arrive. I emailed Dan and he was the best. He checked into the problem right away and found they had not been sent. He offered a free plant and sent my order right away. They were packed very well and in excellent condition. I would order from them again.

Positive sdube60
(9 reviews)
On May 12, 2010, sdube60 Charlton, MA wrote:

I ordered two roses from Brushwood, Morning Magic and Westerland climbing rose. Both arrived in perfect conditon loaded with healthy green foliage and several buds, carefully packaged and watered. The plants are now thriving in their new home and one rose is already in bloom. Their communication was outstanding and service excellent. I would highly recommend this company to others as I am very pleased with my roses and their service.

Positive wittjc
(4 reviews)
On May 9, 2010, wittjc Reisterstown, MD wrote:

I just received my first order from Brushwood and I am astounded and very pleased by the size and health of the plants. The packing was excellent as well.
I would not hesitate to order from them and will recommend them to others.

Negative swans1983
(1 review)
On May 6, 2010, swans1983 Magazine, AR wrote:

Posted on May 6, 2010, updated May 6, 2010
Yes, there return policy is stated on the page. But, the plants are very WEAK. I ordered 4 rosebushes ( not all the same type) last year. One came damaged, I called they said it would be ok, it was just a small limb that was broken. I TOOK THEIR WORD FOR IT.
Not, only did that one die they all DIED. different locations, and gardens. When I contacted them again, I was told the neighbor or my husband may have done it. I HAVE NO NEIGHBORS, AND MY HUSBAND STAYS AWAY FROM ALL OF MY FLOWERS. NO ON ALSO DID NOT GO TO THE OTHER GARDENS AND KILL THOSE. There is other providers with much stronger plants that last, and if they don't they stand behind them.

On May 6th, 2010, swans1983 added the following:

they will replace them and not make EXCUSES.
On May 6, 2010, Brushwood Nursery responded with:

"On May 6, 2010 11:28 AM, Brushwood Nursery responded with:

When a customer contacts us immediately with concerns about the condition of a plant or plants in their order, we assess each one carefully to determine if a replacement should be sent right away. In the case of one branch breaking, we usually ask the customer to see how it goes and get back in touch if it doesn't thrive. In the case of this customer, we didn't hear back about anything until this spring, so the assumption was that the plant in question was fine.
Their comment regarding a husband or neighbor damaging the plants was only a small part of the explanation of how many possible problems can occur over time that we can't possibly control and have no relationship to the quality of the plants we send or even their best efforts as a gardener. "

Positive DaylilyGardener
(8 reviews)
On Apr 30, 2010, DaylilyGardener Fair Lawn, NJ wrote:

Wonderful! Great communication and very nice to do business with. It was the first time ordering clematis and I changed my mind about what to order and it was no problem at all. He answered my email right away. Plants arrived the same week and all are healthy and happy. THANKS! Will surely order from again.

Positive greyslate
(12 reviews)
On Apr 30, 2010, greyslate Baltimore, MD wrote:

I have ordered several clematis from this company, and will continue to do so. I have never met a clematis in the local nursery, box store, or other online company, that was as vigorous and ready to grow as the ones I received from Brushwood. Well packed with excellent root growth and top growth, I can't wait for the flowers this year!

Positive ncollier614
(2 reviews)
On Apr 23, 2010, ncollier614 Ocala, FL wrote:

I sent several emails to this company because I had questions about different plants. They emailed me back every time and were very helpful. I found the plants that they suggested for my Zone (9) and they sent them super fast. I couldn't believe how healthy the plants were when I got them. One had blooms all over it. They are all doing well. I will be ordering from this company again. The whole experience was great! Not to many companies like this out there any more.

Positive pocketgardener
(3 reviews)
On Apr 22, 2010, pocketgardener Tulsa, OK wrote:

I am very pleased with the Duchess of Albany clematis I ordered. Our dear U.S. Post Office lost the package, therefore, it was late in being delivered. I expressed by concern to Dan who said it should survive a week in the packaging, if not to contact him. It not only survived the eight days in transit but arrived very healthy without even any wilting or bruising. I planted it immediately, mulched it, and it is already growing rapidly. It's a winner! I'll buy from Brushwood again!

Positive Fiesta216
(2 reviews)
On Apr 12, 2010, Fiesta216 King, NC (Zone 7a) wrote:

This was my first order from Brushwood Nursery. I couldn't believe how big the plants were when they arrived. They were carefully packaged and very healthy.

Positive Verguenza
(2 reviews)
On Apr 9, 2010, Verguenza Covington, GA (Zone 7b) wrote:

I ordered a clematis and 3 weeks later added a climbing rose to my order - everything went smoothly - the second was added to my first order and I was not charged shipping twice! This is the first time I ordered online and boy am I thrilled. The plants were in great condition and about 12 to 15 inches tall! I was not expecting that! Great people to work with - I will definitely order from them again!

Positive reece
(2 reviews)
On Apr 7, 2010, reece Matthews, NC (Zone 7b) wrote:

I ordered 6 clematis and all were received in wonderful condition. I've gifted some and planted some. These plants were top notch with excellent packing. I expect them to bloom and thrive! Brushwood was a tiny bit more expensive BUT the plants I received were at least twice as large (the root systems were amazing). I wish Brushwood would offer some more exotic vines (ie. gotta replace every year in zones 8 to 1) but I'll take what they offer. Communication was excellent.

Positive ge1836
(24 reviews)
On Mar 27, 2010, ge1836 Pittsford, NY (Zone 6a) wrote:

Even though my clematis arrived early I am thrilled with the size and condition of the plants.
Packing was superior.
Plants were damp and one has a bud.
We are still quite cold here and had night temps in the teens so the order will live in the house with me until I can acclimate it to the garden.
Many thanks for a great job.

Positive supertek2004
(2 reviews)
On Mar 21, 2010, supertek2004 Corpus Christi, TX wrote:

I was a bit hesitant to order in January because Brushwood (aka didn't ship until March, but I'm glad I waited. In addition to the routine updates and shipping confirmation I received, the shipping was right on time and the plant arrived healthy and well rooted. I would recommend ordering more than one plant to take advantage of the flat $10 shipping. I'll be a repeat customer and their reputation is right on point.

Positive combien
(8 reviews)
On Mar 15, 2010, combien Seattle, WA wrote:

This is the first time I ordered from this company. I only ordered one Clematis Belle of Woking because I did not want to be disappointed as I have been in the past from other companies. The clematis I received arrived quickly, well packaged, and in excellent condition. I only have it a few days and the darn thing is growing like a weed! It also has many buds. I will definitely order from Brushwood Nursery again.

Mille merci!
Gabrielle Collier

Positive henderson9
(8 reviews)
On Sep 8, 2009, henderson9 Camden, SC wrote:

The clematis ordered from Brushwood are among the healthiest, most vigorous plants that I've ever ordered on line. The plants are well packaged and arrive at the proper planting time. I have order from them over two seasons and will definitely order from them again.

Positive phdler
(22 reviews)
On Jun 20, 2009, phdler Homer, NY wrote:

Extremely patient, helpful, and knowledgeable! Combined orders placed over time to save on shipping and held order until requested date to ship. I ordered 4 wisteria, 2 clematis and 1 rose and the plants arrived looking extremely healthy and carefully packed. Would definitely order from them again. A pleasure to do business with.

Positive Kburton
(1 review)
On Jun 19, 2009, Kburton East Lyme, CT wrote:

Positive isn't good enough, it was GREAT! These people
know what they are doing, offer wonderful plants and service
at great prices. The plants looked like something from a
gardening magazine, they were so healthy and well packaged, I was in awe and just placed another order with them. I will be a regular customer, as I had to let my garden go for three years, because I got tired of ordering plants that arrived half dead, especially from J&P. Now , I have been sent plants that inspire me. Thank them for me.
Kathryn Burton, East Lyme, CT

Positive tpeterson
(9 reviews)
On Jun 12, 2009, tpeterson Lakeville, MA wrote:

I just received my order. My order came quickly and the plant was in great condition with great roots!!!

Positive melalexsean
(1 review)
On Jun 10, 2009, melalexsean Cheney, WA wrote:

What incredible customer service and great roses! I am completely impressed! Thank you.

Positive Loretta113
(1 review)
On Jun 6, 2009, Loretta113 East Rochester, NY wrote:

I ordered a climbing rose, 3 clematis and another vine. Everything was great. The order was misdelivered to a wrong address and Brushwood was very helpful in contacting me so that I could get the delivery 2 blocks away. Thank you. Buy from this company.

Positive gwendylena
(26 reviews)
On Jun 1, 2009, gwendylena La Salle, MI wrote:

I just received my first order. Everything looks healthy and it arrived when I requested. I am very happy with my order and will definately order from them again (and again).

Positive wrenhill
(7 reviews)
On May 23, 2009, wrenhill Decorah, IA wrote:

This was my first time ordering from Brushwood and I am very happy with the four healthy, large clematis I received. The plants were well packaged and arrived when I had requested. Thank you! I will be back.

Positive ergo62
(4 reviews)
On May 23, 2009, ergo62 Potomac, MD wrote:

My Westerland rose arrived well-packed and looking fine. It has just produced its first lovely blossom.

Negative deseret
(2 reviews)
On May 22, 2009, deseret Woods Cross, UT wrote:

Out of all the orders I placed with this company they did not replace the one plant that died over winter. I even offered to pay for shipping, but in the end I am not happy with no replacement policy and everybody should be aware that buying from this company means possible disappointment. I believe in the end that the consumer must be kept happy at all costs. It is to that end companies need to be aware that there are websites like this that the consumer has the means of allowing comment and warning.


On May 22, 2009, Brushwood Nursery responded with:

"On Jun 1, 2009 12:30 PM, Brushwood Nursery responded with:

I had several recent emails back and forth with deseret regarding this issue in which I explained our policies again. He claims that he now "disagrees" with them 9 months after his purchase. These terms and conditions are printed clearly on the web site and are not unusual in the mail order nursery business. It's not a "no replacement" policy but it doesn't cover winter losses. There are just too many things that can happen to a plant in the garden that have nothing to do with the quality of the plants we ship (floods, ice, drought, deer, voles, neighbor dogs, spouses "weeding" your garden...).

Brushwood Nursery grows and ships high quality plants. Customer satisfaction is very important to us and we will honor our terms and conditions in full to all customers."

Positive doctrtim
(15 reviews)
On May 11, 2009, doctrtim Salisbury, VT wrote:

I received all three plants ordered (two clematis and one ground nut) packed well, healthy, good size and on schedule. I'm pleased.

Positive goatster
(19 reviews)
On May 7, 2009, goatster Pine Mt, GA (Zone 7b) wrote:

This was my first purchase. I bought a Sweet Autumn Clematis. The plant arrived quickly, very well packaged and healthy. Much larger than I expected. Beautiful plant. I am very happy with the service and quality. I will no doubt buy from them again.

Positive kentstar
(39 reviews)
On May 6, 2009, kentstar Ravenna, OH (Zone 5b) wrote:

I ordered Dr Ruppel and Henryi from Brushwood Gardens. They came today, and are very healthy and happy looking.

Positive connietn
(9 reviews)
On May 6, 2009, connietn Brentwood, TN (Zone 7a) wrote:

I ordered a Huldine clematis from Brushwood a month or so ago. It arrived right on time, and was wonderfully packed. The plant was in a pot and the soil was still very moist. An insert recommended watering the plant "even if the soil was still moist" and placing in the shade for a day, which I did. I appreciated the specific extra directions.

The clematis seems very healthy and is growing very well. I would definitely buy from them again!

Positive tbrinkley
(8 reviews)
On May 2, 2009, tbrinkley Erick, OK wrote:

This is the first time I have ordered from Brushwood Nursery. I ordered a Joseph's Coat and Westerland rose and a Viola clematis. I was not disappointed. The plants were a nice size and healthy! Thank you

Positive oswald
(19 reviews)
On Apr 30, 2009, oswald Wausaukee, WI wrote:

I am staggered by the quality of the three Clematis mandschurica plants that arrived on time, as promised, this morning. What a pleasure to add Brushwood Nursery to the list of nurseries that care.

Positive nhbergh
(1 review)
On Apr 29, 2009, nhbergh Manchester, MA wrote:

Just received my order from Brushwood - three plants all in excellent condition. The rose has a bloom and a bud. I have not often received such happy plants. Will certainly order again.

Positive BlissfulGarden
(51 reviews)
On Apr 25, 2009, BlissfulGarden Baton Rouge, LA wrote:

Over the past few weeks, I have received mail order clematis from five different vendors. They varied in size and price quite a bit, but I'm happy to say that all the plants are thriving and happy... from every vendor. Brushwood offered a fantastic selection, the roots on their plants are mid-size compared to the others, their prices are very reasonable (and even better with the 10% ACS discount they offer), their discount policy for bulk purchases is fantastic, and their shipping costs are much lower than any of the other vendors. The owner was friendly, quick and helpful with his emails. My order arrived promptly, packaged well, and in very healthy condition. Overall, Brushwood offers me the most "bang for my buck" with clematis purchases and I will happily be a repeat customer in the future. A++++ vendor! =)

Positive rhettdog
(7 reviews)
On Apr 25, 2009, rhettdog Jefferson, GA wrote:

I received my first order with Brushwood, and I am so pleased!! The climbing roses and honeysuckle all arrived in perfect condition -- and mailed out promptly. All were very well established and the climbing rose already had blooms. Amazing! I will order again!

Positive ClematisGuru
(2 reviews)
On Apr 20, 2009, ClematisGuru Delaware, OH wrote:

great service, selection and shipping costs very reasonable. highly recommended.

Positive Tarragon
(6 reviews)
On Apr 17, 2009, Tarragon Beverly, MA (Zone 6a) wrote:

Brushwood Nursery is an excellent source for clematis vines. I ordered from them in 2008 and was very satisfied with the plant material. My 2009 order just arrived and the plants are even better than last season! Wish I had more garden space to order more. Excellent company.

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