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|On Jul 1, 2019, gourdobean Minden, NV (Zone 5a) wrote:
The link to their website takes the gardener to Gurney's. Warning! Take appropriate measures (integrated pest management) to avoid business with this company. No longer the Thompson Morgan of yesteryear who sold a wonderful selection of dianthus and other chalk soil friendly plants.
|On Feb 7, 2016, lokidog Logan, UT wrote:
Please remove the description provided, it's false in numerous ways. This is now a shell of a company without anything of real value to offer. It's retreated to the UK and even that company is a mere shadow of what it once was.
|On Feb 3, 2016, goulot Canton, MI wrote:
When I asked for a catalog (by e-mail), I got an e-mail saying it would be sent shortly. That was over one month ago. When I came here, I found that they are now part of the GardenAlive/etc. group. I think I will have to look elsewhere for the seeds I want.
|On Jun 19, 2015, iowhen Iowa City, IA (Zone 5a) wrote:
It would be nice to know what happened to T&M US. I used to order annuals and perennials from them and appreciated the quality, variety and customer service. Over the last two years, their website inventory has gotten smaller, until now they have maybe 10 varieties of seeds available. It seems ridiculous that they even have a website with so little to offer. Disappointing.
|On May 30, 2015, AstilbeHere Toronto,
Unfortunately, Thompson and Morgan in the USA and in Canada is in 'name only' -- if you look at the website, it's Breck's, d/b/a. d/b/a means "doing business as" without any legal connection to the T&M company in the UK. They appear to be using the name without the consent (or denial) of Thompson and Morgan in the UK. It's a good company in the UK. It's a classic example of businesses cashing in on a good name, and then unable to deliver, or worse, ripping people off. I have emailed T&M UK and all they say is "we don't send to Canada, you must work through T&M Canada" ie. They don't actually care that their good name is being trashed in Canada and the USA. Used to get great seeds through T&M - variety differences and stuff that would be great to start in a greenhouse. But, that's finished. Junky catalogs are all you get now.
|On Feb 27, 2015, Stroudwater Portland, ME wrote:
What on earth is going on with Thompson and Morgan US?
|On May 12, 2014, nowMNzone4b Kasson, MN wrote:
Posted on June 4, 2012, updated May 12, 2014
On May 12th, 2014, nowMNzone4b changed the rating from positive to negative and added the following:
May 2014... What I thought was a goo deal by ordering at the end of the season may not have been such a good deal after all. I had very good results for some seed germination and terrible germination on others. When you plant four seeds per cell and only two seeds of a dozen cells germination something is wrong. I noticed that Thompson and Morgan does not date it's seed packets...I suspect the some of the seed packets are "old". This year I received numerous seed catalogs that I never requested. The irony is that when I ordered on-line and didn't request a catalog expecting one to arrive with my order, which wasn't included. I requested one on-line and it's been over a month so I guess hopefully I'll receive it "next year". I received an "out of stock" post card worth $5 on my next order. The trouble is that I've been ordering my gardening needs on-line for several yrs. now and their system has no way to accommodate these out of stock cards so I'm left with two choices: (1) call an order in , or (2) mail my order in. I find that VERY IRRIATING. Also what was brought to my attention was I received the same type of out-of-stock post card from another company and both companies have given me the exactly the same account #. The other company has the same policy of not being able to use the card with their computer system. WARNING!!! If you order from this company be prepared to receive many unsolicited gardening catalogs and hope you don't receive an out-of-stock post card.
On May 12, 2014, Thompson and Morgan (US) responded with:
"On Jun 8, 2012 4:11 PM, Thompson and Morgan (US) responded with:
Thank you, we appreciate the feedback."
|On Mar 9, 2014, nvadave Fairfax, VA wrote:
My question is "Is Thompson & Morgan" still in business? I just tried placing an order with them. I couldn't find my catalog, so I went back and duplicated my 2013 order. Eleven items, total, all flower seeds. Seven were "out of stock!" Two - off Express Order - were "Not Found." Only two were available. Incredible! This is early March, 2014. The height of gardening/seed starting season. If you don't have seeds now, just what is going on? Twenty years ago I ordered almost all my flower seeds - and it was a lot - from T&M. Since they sold the U.S. business to Gardens Alive it has gone rapidly downhill in selection and customer service. I would no longer recommend them. A sad state of affairs.
|On Sep 28, 2013, cjparker Kennewick, WA (Zone 7a) wrote:
Really frustrated with this company! I ordered many packets of seeds during their 99 cent sale. They immediately cancelled 10 items, saying they were out of stock. A few days later, they were "on sale" at more than 99 cents. I ordered on Aug 21, and here it is over 5 weeks later and I still haven't received all my order. Six packets haven't even shipped yet. Yeah, yeah, I know it's not like I need to plant them tomorrow, but I have better things to do with my day than track my seed orders.
On Sep 28, 2013, Thompson and Morgan (US) responded with:
"On Sep 30, 2013 9:44 AM, Thompson and Morgan (US) responded with:
Thank you for your feedback. I apologize for the problem with the seeds. I will have one of our customer service representatives contact you for your account information and check on delivery of your order."
|On Sep 28, 2013, mbhughes Grosse Pointe, MI wrote:
Why do I not learn? I told myself I would not order from T&M again especially from their seed sale. Recently I ordered 11 seed varieties and when 2 packets arrived the shipping papers noted that 5 of those ordered were out of stock. A few weeks later I received an email stating that another variety is no longer available. And today I checked the website for an update on the rest of the order and found out on the order status page that the rest of the order has been cancelled. I think I should just get off their email list and cancel the mailing of their catalogue. I paid shipping for two sale seed packets? What a joke! I can find most of their seeds elsewhere and will!
On Sep 28, 2013, Thompson and Morgan (US) responded with:
"On Sep 30, 2013 9:43 AM, Thompson and Morgan (US) responded with:
Thank you for your feedback. I apologize for the problem with the seeds. I will have one of our customer service representatives contact you for your account information."
|On Jul 22, 2013, squirrellady Hadley, MI wrote:
Ordered 7 flower seed packets on 7/7/13. Via email 7/16/13, I was notified that 4 of the 7 packets would be mailed between 7/15/13 - 7/19/13 and that the remaining 3 would be mailed between 7/22/13 - 7/24/13. I did receive the 4 seed packets. Never received the others, so I decided to check my account to see what happened to the others. The account said the remaining 3 were cancelled. No explanation, no email notification. I guess if I hadn't checked their website, I wouldn't have known. I called their 800 # and "Cindy" apologized and said, "I don't know why they don't notify". Really this isn't the way to do business. I also mentioned that I wouldn't have ordered only 4 skimpy filled seed packets for $3.95 shipping. I kindly told "Cindy" that I probably wouldn't be ordering anything else because this isn't the first problems that I've had with T & M.
On Jul 22, 2013, Thompson and Morgan (US) responded with:
"On Aug 1, 2013 4:20 PM, Thompson and Morgan (US) responded with:
Thank you for letting us know about the problem with your order. I would be happy to have one of our customer service representatives contact you for your account information and help you with this order."
|On Jul 26, 2012, sakaje Ramtown, NJ (Zone 10a) wrote:
I worked for this company in the USA Operation in Jackson, New Jersey for over 10 years. The company was a great place to work at first, but changed drmatically along with their products.
On Jul 26, 2012, Thompson and Morgan (US) responded with:
"On Aug 24, 2012 11:55 AM, Thompson and Morgan (US) responded with:
Thank you for your feedback. The company is under new ownership and we pride ourselves on our products and our service. The seeds that are returned are sold for a reduced price at our outlet center. The seed that is in our catalogs are shipped in foil packages. "
|On Jul 6, 2012, hairyjo Danville, CA wrote:
Posted on April 6, 2011, updated July 6, 2012
On April 6th, 2011, hairyjo changed the rating from positive to neutral and added the following:
They skirting a less than great rating in the plant department. I have always ordered seeds and never plants from TM, and never had a problem with seeds. With plants, very difficult to get a response to an email. I had to email several times before I got a response about the ship date. Since they aren't going to ship until May (seriously a bit late for sweet peas in my area). I asked if I could add on to my order. No response. I don't want to bother to continue to email. Just too frustrating. I will wait and see if anyone feels the need to respond before I drop this rating one more level.
On July 6th, 2012, hairyjo changed the rating from neutral to negative and added the following:
I order seeds from them every now and then. Last year I ordered some of their plants. They all arrived dead or dying - not one made it - and I never got a response when I complained. I noticed they don't do plants anymore, but they could have at least issued a credit if no refund. I would not rate this as a trust-worthy company.
On Jul 6, 2012, Thompson and Morgan (US) responded with:
"On Feb 21, 2011 8:18 AM, Thompson and Morgan (US) responded with:
Thank you so much for the wonderful feedback. We do our best to provide the best service possible for our customers. Happy Gardening!
On Apr 7, 2011 8:35 AM, Thompson and Morgan (US) added:
I apologize for the delay in response to your email. A customer service representative will contact you for your account information and check on your order for you.
|On Mar 17, 2012, echinaceamaniac (Clint) Medina, TN (Zone 7b) wrote:
I have ordered from this company many times. Their seeds are advertised as "mixed" or certain colors but they usually aren't like the pictures...
On Mar 17, 2012, Thompson and Morgan (US) responded with:
"On Mar 20, 2012 3:31 PM, Thompson and Morgan (US) responded with:
Thank you for your posting. A customer service representative will contact you for your account information. We will send along your concerns to our Marketing Department."
|On Mar 2, 2012, kellydgarden Edmonton,
In January 2012, I ordered over $68 of seeds from Thomson &Morgan. Only a portion of the order arrived a few weeks later. This week I contacted their customer service department to find out when the balance of my order would be shipped. In my email, I attached my Shipping Confirmation email received from them along with the original order - which clearly shows that I did not receive all my products, nor their "free gardening booklet". Last night, I was advised by email that I received all my products with the original order. If I had received all my products, I wouldn't have contacted them! Today, again I have attached their shipping confirmation email so they can compare to my original order.
On Mar 2, 2012, Thompson and Morgan (US) responded with:
"On Mar 13, 2012 10:23 AM, Thompson and Morgan (US) responded with:
Thank you for posting and I apologize for the inconvenience. A customer service representative will contact you for your account information and check on the rest of your order for you."
|On Feb 21, 2012, reeve1 Plano, TX (Zone 8b) wrote:
Posted on February 3, 2012, updated February 21, 2012
On February 3rd, 2012, reeve1 added the following:
Thank you for your response, but I'm afraid that shipping the same product would only cause the same problem. The issue is in the packaging of your seeds. Since Michigan Bulb has taken over the company, although you continue to charge a premium for your seeds ($3.99 for a few seeds in most cases) you have stopped providing the paper inserts within the foil seed packets to keep tiny seeds together and provide protection for them. Now, the most tiny of seeds are just left loose in the foil bag making it difficult to locate all of them. To make matters worse, these foil packets often will incur a static charge, which is common from them rubbing against each other, and this makes it near impossibile to locate and remove all the seeds from the packet. Some are magnetically stuck in corners and at the top of the bag and are inadvertently removed when opening the seed packet in the prescribed way on the package. It shouldn't be this difficult to extract the product I have purchased from the bag or to receive them as dust because of improper storage or care, particularly when you are charging twice as much and providing half the product as others. Please pass on my comments to management that I am no longer purchasing my seeds from TM seeds because of this. Thank you!
On February 21st, 2012, reeve1 added the following:
Let me add that of the few seeds that arrived in good condition, the seed counts were all way off. On "item 93978 Zinnia 'Zahara Raspberry Lemonade' it is listed as having 15 seeds. The two packets I ordered had 11 and 12 seeds respectively. The same with 91041 Petunia 'Double Cascade Burgundy Plum Vein' was listed as having 25 seeds and contained 22. All seeds packs were this way, never containing the number indicated, but always less, and many times as much as 25% less. This is a huge ripoff when you're supposed to be getting 15 seeds to begin with and paying $4.00 for them, and end up getting 11.
This is intentional deception when it is this widespread across ALL seed packets and it is not consistent with past conduct of Thompson and Morgan's seeds. Seed counts were always generous and NEVER below that which was printed on the package. You have gone from one of the best to among the very worst.
Fool me once, shame on you. Fool me twice, shame on me! I won't be ordering twice.
On Feb 21, 2012, Thompson and Morgan (US) responded with:
"On Jan 27, 2012 9:24 AM, Thompson and Morgan (US) responded with:
We appreciate you letting us know about the problems with your seeds and apologize for the inconvenience. We will be happy to reship them to you. A customer service representative will contact you for your account information and take care of this for you."
|On May 27, 2011, delphm3 Audubon, NJ wrote:
I just received a shipment of "easy starts", and it was a total disaster. Ordered 3 types of plants. First type was half dead, spindly and weak, second was completely dumped out of the cells and was received as a mushy mass of soil and plant material that couldn't be salvaged. Third type was just completely dead. Even if they had survived the shipping process, the plants were ridiculously small. Very disappointed in T&M.
On May 27, 2011, Thompson and Morgan (US) responded with:
"On May 30, 2011 9:14 AM, Thompson and Morgan (US) responded with:
We apologize for the problem with your plants. A customer service representative will be contacting you for your account information and take care of the problem for your."
|On May 24, 2011, auhilie Zagreb,
I'm a very experienced gardener since childhood and rarely have problems with growing plants. Last three years I've been making big orders from Thompson and Morgan, since I visit UK occasionally and I liked the variety of choice. Now it's the third year that I'm consistently disappointed with the quality of the seeds, even with the best care that I give them. Very low viability and the plants that come out are usually weak and slow growing, except for the most common and easiest to grow plants. Some of the seeds I ordered twice and never had anything come out. I feel very frustrated with spending a lot of money for such low quality.
On May 24, 2011, Thompson and Morgan (US) responded with:
"On May 25, 2011 12:34 PM, Thompson and Morgan (US) responded with:
Thank you for your feedback and we apologize for the trouble with the seeds. A customer service representative will contact you for your account information and we can have the seeds reshipped to you."
|On May 19, 2011, mardij Wheatland, MO wrote:
I placed my order on March 1, and received my first part of the order on May 2, and then one packet on May 18. Half of the order is estimated to be delivered August. These are seeds, and I can't see a reason to not have seeds on hand for the orders. I also ordered starter plants and the delivery date keeps changing with the latest being June 6. I had placed orders from 3 seed catalogs and received the orders from the other two companies within a week. I had planned a garden around these orders, and wasn't able to do it. I won't order from this company again, or any company affiliated with them.
On May 19, 2011, Thompson and Morgan (US) responded with:
"On May 20, 2011 9:24 AM, Thompson and Morgan (US) responded with:
We appreciate your feedback. A customer service representative will be contacting you for your account information to check on your order for you. We apologize for the confusion."
|On Apr 13, 2011, dmc065 Ennis,
Bought 8 pkts of various Thomson & Morgan veg seeds on the 15th Mar 2011.Next day i put about 30 tomato and brocolli seeds in compost tray .Only 2 out of 30 tomato seeds germinated and about half the brocolli seeds, all of these were weak , spindly,and lacking viguor.,like you would get with very old seeds.
On Apr 13, 2011, Thompson and Morgan (US) responded with:
"On Apr 16, 2011 8:08 AM, Thompson and Morgan (US) responded with:
Thank you for sharing your concern about the problems you had with your seed. A customer service representative will be contacting you for your account information so we can locate your account with us and reship some new seeds to you."
|On Mar 15, 2011, jrtinker Palmer, AK (Zone 3b) wrote:
I used to love this company, and shopped with them every year, but this year, their online catalogue will no longer ship to Alaska. Some local garden centers do offer small T & M seed racks, but not the full selection of their catalog. I'll be boycotting them as long they don't want my Alaskan business. Phooey!
On Mar 15, 2011, Thompson and Morgan (US) responded with:
"On Mar 16, 2011 8:11 AM, Thompson and Morgan (US) responded with:
Thank you for feedback. Unfortunately due to the high cost of shipping as well as long transit times we are unable to ship to Alaska at this time.
|On Feb 3, 2011, akredpoll Galena, AK wrote:
I've been ordering from Thompson and Morgan for the past 15 years.
|On Jan 12, 2011, jcvchef West Kingston, RI wrote:
I think T & M has "outsourced" their customer ordering service. I had to call the company because I did not get an email order confirmation....was told one would get sent to me right away...did not happen.....called again...did not happen.....finally an email was sent that my my order was shipped....this shipping confirmation was all messed up.....I called...they said to wait til my order came in....It was delivered and 3 items were back ordered.....1 item was missing.....and 2 items I did not order were in the package of which when I opened up the Zinnia starlight (which I did not order), the package was empty! I emailed the company to complain & thoroughly explained my experience. The email that came back said that the order was already shipped and that what I said was missing was actually in the order. Did I not just email and say to them that it was not there???? Am I speaking English and you do not understand? I always loved their variety of seeds, but I must say, that I will no longer be ordering from T&M again! I have unsubscribed to their site and hope that the rest of my order shows up!
On Jan 12, 2011, Thompson and Morgan (US) responded with:
"On Jan 13, 2011 10:42 AM, Thompson and Morgan (US) responded with:
Thank your for your feedback. I apologize for the trouble with your order. A customer service representative will be contacting you for your account information and make sure your order is taken care of."
|On Aug 30, 2010, poffcanada Halifax,
I tried to order from [email protected] U.S.They said I couldn't order from them and told me I had to go to the Canadian site and order.The problem is they don't have the seeds I wanted on sale on the Canadian site.They should never have the U.S and Canadian site linked because the Canadian site is 10 times the U.S price.The dollar is almoust at par so why should I pay 10 times the price.
On Aug 30, 2010, Thompson and Morgan (US) responded with:
"On Sep 3, 2010 2:20 PM, Thompson and Morgan (US) responded with:
Thank you for your feedback. You raise a good point - why two sites? It can be confusing to see two sites from the same company, selling many of the same products, but because of shipping, cost, and inventory issues that arise when selling into Canada, we have to keep the US and Canadian sites separate. From time to time, we offer sales specific to individual websites based on product availability. Those sales do not apply to other sites, despite their shared brand name. The prices are set at the beginning of the selling season, and do not fluctuate with volatile currency exchange rates. Thank you for your understanding."
|On May 28, 2010, RandLee Santa Fe, NM wrote:
I have always loved the T&M catalogues, but I stopped ordering from them last year for one reason: no matter how carefully I try I can seldom get T&M's seeds to germinate. This happened so many times, year after year, that it finally dawned on me that it might not be something I was doing wrong. The other posts on this site confirm this. How sad; I grew up with T&M.
On May 28, 2010, Thompson and Morgan (US) responded with:
"On Jun 8, 2010 10:45 AM, Thompson and Morgan (US) responded with:
We appreciate your feedback. Your feedback is used to help provide better service to our customers. A customer service representative will be contacting you for more information."
|On May 3, 2010, derp Chicago, IL wrote:
Posted on April 20, 2010, updated May 3, 2010
On May 3rd, 2010, derp added the following:
Reiterating the part about T&M not knowing which orifice their head is in, another order was silently canceled. This is fine, but I'd prefer to know beforehand. If that's not possible, I'd like to know ASAFP. I expect a little card in the mail explaining this to me, but email is practically free and immediate. I did get a refund in the mail for shipping charges ($1.43 or something) in the past, so they're not thieves. They're just incompetent.
"Donna" did contact me to ply me with a refund or a reshipment. I don't care about either. I want the seeds that I order in a timely fashion. That's all. If you don't have them, don't sell them. If you have problems, let me know as soon as you know. If you have supply chain problems or overall "spring slowness", let me know. If the delivered seeds are not viable, then it is a different story. Work on the delivery part first, because your dead seeds don't even get here. Really, you're trading possible attrition for definite hate. Which is worse?
Also, I too have a few packets of completely worthless nasturtiums. How the hell does that happen? Did you microwave them in vinegar or something?
On May 3, 2010, Thompson and Morgan (US) responded with:
"On Apr 23, 2010 9:00 AM, Thompson and Morgan (US) responded with:
We appreciate your feedback. Your feedback is taken seriously and used to help provide better service to our customers. A customer service representative will be contacting you for more information."
|On Apr 26, 2010, xiaoren Fairbanks, AK wrote:
I have ordered catalog seeds for 20 years, and T&M has been a consistant disappointment. I go through all of the other companies' catalogs and if NO ONE else has the seeds I want, I will order from T&M. But this year 2010 has been the worst. I live in Alaska and no one I know even got a catalog. This year I went on their web-site, and it was a train wreck. As usual their prices were higher, their shipping was high and my order from them showed up weeks after all the others. As usual their packages of seeds had less than anyone elses. Will I order from them again...probably. But only if they are the only ones that have a particular kind of seed. I hope that new ownership will improve things in the future.
On Apr 26, 2010, Thompson and Morgan (US) responded with:
"On Apr 27, 2010 10:24 AM, Thompson and Morgan (US) responded with:
We as the new owners of T&M appreciate you taking the time to post. We are always here to answer any questions you may have or assist in any way we can. "
|On Apr 23, 2010, warrennj Great Meadows, NJ wrote:
Posted on February 2, 2010, updated April 23, 2010
On April 23rd, 2010, warrennj changed the rating from neutral to negative and added the following:
I have ordered from T&M for many years despite the somewhat low germination rates that seem to be the norm for this company. They usually have some very unusual seeds so I am willing to deal with low germination rates. Well, this year we have gone from low germination rates to 0% germination. I realize that some of the "exotic" seeds require extra skill and care to germinate but seeds like Nasturtiums can be grown by children. Of the 10 varieties of Nasturtium I ordered from various companies, ONLY the 'Cobra' from T&M had a 0% germination. In fact this year not a single seed of any of the items I ordered from this company germinated. I grow hundreds of seedlings from the common to the exotic each spring without a problem, but the T&M seed is just JUNK! A shame to see a once quality company go to pot.
On Apr 23, 2010, Thompson and Morgan (US) responded with:
"On Apr 23, 2010 9:13 AM, Thompson and Morgan (US) responded with:
We appreciate your feedback. We apologize for the problem with the seed. A customer service representative will be contacting you for more information."
|On Apr 6, 2010, jgandrg02 Coppell, TX wrote:
I am not happy about the seeds I got from this company either. They did not send out the seeds to me as the shipping times stated. Took too long to get the seeds. Of the seeds I ordered only one has done anything. Never again!
On Apr 6, 2010, Thompson and Morgan (US) responded with:
"On Apr 9, 2010 2:17 PM, Thompson and Morgan (US) responded with:
We appreciate you taking the time to post. We strive for 100% Customer Satisfaction. We are always here to answer any questions you may have or assist in any way we can. A customer service representative will be contacting you about your order."
|On Mar 29, 2010, DRH2 Brunswick, ME (Zone 5a) wrote:
Posted on March 1, 2005, updated March 29, 2010
On March 29th, 2010, DRH2 added the following:
I should have known better but I did it anyway. I’d ordered seeds several years ago from T & M with disappointing results (see earlier comment). I hadn’t ordered for some time and knew about the comments here in Garden Watchdog. However, there was a particular color Salpiglossis - “Kew Blue” - that I wanted and also ordered a packet of double Impatiens. The results were more than “disappointing” ! I got ZERO germination from either packet. I could be willing to say I didn’t know what I was doing but I’ve been gardening for 40+ years; secondly, I planted both packets in the same germination flat where I was germinating Salpiglossis (mixed colors from FEDCO) and New Guinea Impatiens (from Harris Seed). In those two cases I had germination results greater than 90%...same soil, same container, same light, same watering, same degree of bottom heat, etc. But NOTHING from the seed from Thompson & Morgan. Yes I’ve called and will be getting reimbursed for the cost of the seed but that doesn’t help anyone trying to plan their planting schedule if they have to order seed from somewhere else to compensate for an incompetent company. I know I was warned..... I should have listened! Do yourself a favor: DO NOT ORDER FROM THIS COMPANY! I’ve also requested that my name be removed from their mailing list so I won’t be tempted into more stupidity sometime later.
On Mar 29, 2010, Thompson and Morgan (US) responded with:
"On Apr 9, 2010 2:16 PM, Thompson and Morgan (US) responded with:
We appreciate you taking the time to post. We strive for 100% Customer Satisfaction. We are always here to answer any questions you may have or assist in any way we can. A customer service representative will be contacting you."
|On Mar 26, 2010, greyandamy Pittsburgh, PA wrote:
Posted on March 24, 2010, updated March 26, 2010
On March 24th, 2010, greyandamy added the following:
It's been a nightmare with this company. I can't say they are fraudulant b/c they did immediately give me a refund on the seeds I returned (That I had canceled!). However, they've promised-I have specific names- at least 6 times to give me a refund of the overdraft charges. As the order was not expected and somehow magically arrived over 3 weeks out of the blue, I wasn't expecting it (having given up) and received 2 overdraft charges plus an insufficient funds charge one on 3/3 and 2 on 3/4 from my bank. This would not have happened if T&M had kept their "written" promise. They claimed the copies of the statements I MAILED customer service twice were never received (how strange?) and the 4 people from C.Service who emailed me promising me a full refund if I just emailed the info never replied. $99 they owed me, I am going to the Better Business Bureau and anywhere else I need to go. DURING ALL THIS, another large delivery was received from them. I have no idea WHAT it was, or how, I immediately returned. I don't know anything about that. During all this I'm very very ill and can't get around, let alone fight this well. This is a BAD company, it stuns me. WORD WILL GET OUT.
On March 26th, 2010, greyandamy added the following:
THERE NEEDS to be a way to make these people hold true to their promises. They have made NO EFFORTS to contact me to RECTIFY the situation, none. They lose or don't reply to all my contacts to them. They are LYING TO ALL BY PUBLISHING REPEATEDLY THIS MESSAGE ABOUT RECTIFYING PROBLEMS, 100% SATISFACTION, ETC. WHAT CAN BE DONE TO GET THEM TO ACT ON THEIR PROMISES? BETTER BUSINESS BUREAU, DEFINITELY. THERE NEEDS TO BE A WAY TO GET WORD OUT MORE VIA THE WEB AND OF COURSE PERSON TO PERSON.
On Mar 26, 2010, Thompson and Morgan (US) responded with:
"On Mar 10, 2010 9:14 AM, Thompson and Morgan (US) responded with:
We appreciate you taking the time to post this. We strive for 100% Customer Satisfaction. We are always here to answer any questions you may have or assist in any way we can. A customer service representative has contacted you to rectify the problem. We look forward to serving you in the future. Happy Gardening!
On Mar 29, 2010 6:29 PM, Thompson and Morgan (US) added:
We have contacted the customer twice via her Garden Watch Dog email and they have not replied to us here. I am not sure how the customer is tyring to contact us. I have replyed to the customer and ask that they respond to us here."
|On Mar 25, 2010, shushinggrasses Thousand Oaks, CA wrote:
When they can't even get the right name on the plant selected for the cover of their current catalogue, and their customer service is 100% useless, it's time to write them off as unreliable, unresponsive, and no longer a worthwhile source for seeds.
|On Mar 8, 2010, 4cornersgarden Farmington, NM wrote:
Thompson and Morgan is now being operated by Gardens Alive out of Lawrenceburg, IN, and the change is obviously not a good one. I have ordered from Thompson and Morgan a few times in the past, and have been neither wildly impressed nor unimpressed with their service--though their Roottrainers (with the humidity dome) are better than those available through Parks Seeds. I ordered from them this year on February 15th. I ordered from a number of seed companies at the same time. On February 28th I received an email from T & M saying that my order had finally shipped. By this time I had received some of the seeds from the other companies, and they had already sprouted. My order wasn't shipped the 28th--it wasn't shipped until the 2nd of March, and didn't arrive until the 8th of March. When it arrived it only contained one of the dozen or so items I had ordered--a pair of gloves, which were the wrong size. Two additional items (seed packets) were listed, with shipping dates of September 15th, 2010!
On Mar 8, 2010, Thompson and Morgan (US) responded with:
"On Mar 10, 2010 9:17 AM, Thompson and Morgan (US) responded with:
We appreciate you taking the time to post this. We strive for 100% Customer Satisfaction and thank you for the kudos for our customer service agent that assisted you. We are always here to answer any questions you may have or assist in any way we can. A customer service representative has contacted you to rectify the problem. We look forward to serving you in the future. Happy Gardening!"
|On Mar 8, 2010, quaintcharm NW/Central , IL (Zone 5a) wrote:
Once again, I ordered from Thompson & Morgan, and an item is "not available." This time it is nasturtium "Cobra." If they don't have enough seeds for their customers, they should not offer them. Their prices and shipping are way too high. I have purchased seeds from them for many years, and overlooked the high prices and "this item not available" syndrome at T &M. There are many more vendors now to choose T & M is obsolete for me. Not worth the yearly disappointment.I have requested that they no longer send catalogs from T & M or any satellite companies they own. Good riddance!
On Mar 8, 2010, Thompson and Morgan (US) responded with:
"On Mar 10, 2010 9:15 AM, Thompson and Morgan (US) responded with:
We appreciate you taking the time to post this. We strive for 100% Customer Satisfaction. We are always here to answer any questions you may have or assist in any way we can. A customer service representative has contacted you to rectify the problem. "
|On Feb 3, 2010, BryanE Victoria,
I ordered on Jan 5th 2010, they say orders are shipped in 3 working days unless they are listed as back orders. 2 weeks later I phoned to see why it had not arrived and was told "they " had just taken over TM seeds and had nothing the the warehouse, but my order should be out soon. I phoned Jan 28th and was told all items were in stock and should arrive the first week of feb. (I reminded them that the first week of Feb was NEXT week!!!) I then phoned feb 1st and asked if it had been shipped and was told that it was not shipped and should arrive by feb 26th!!!!! I told them that if it was not shipped that day I wanted it canceled. then I phoned today Feb 2 and asked if it went out yet and was told ' no but I see it has a rush on it, would you take a 10% discount instead of canceling the order?' so I canceled the order. my order included geranium seeds and in my area you need to plant them in Jan to get a good summer show, that is why I needed the seeds to ship early. I ordered because they said orders ship in 3 days.
|On Jan 31, 2010, Zone5Hobbyist Lincoln, NE wrote:
I attempted to place an order on their website for several packets of seeds and intended to use the FREE SHIPPING offered on the front page of the 2010 catalog. Oddly, the offer code listed did not work; my "cart" showed that I was still going to be charged for shipping. After frustratingly re-attempting the order several times, I decided to call and speak to someone directly.
|On Jan 28, 2010, rosebud9 Spokane, WA wrote:
I placed my order with this company Jan 4 and am still waiting to receive my seeds. When I asked the company why I have not received the order seeds they said they send them when they are available, but the online ordering site did not say that any of the seeds were not in stock. I don't think I will order from them again. Also their prices are somewhat higher that others companies.
|On Nov 22, 2009, nhplanter Washington, NH (Zone 5b) wrote:
High prices and terrible germination rates. I have tried T&M seeds a number of time; I won't bother trying again.
|On Jan 8, 2009, toomanypotatoes Perry, MI wrote:
I have historically ordered from T&M nearly every year. I place my order early so I can get geranium and onions going from seed. I made the mistake of ordering quite a few items from their sale list this year (including the geraniums). Two weeks later I get my package of seeds lacking most of the sale items (including the geraniums). A company rep says I should have called instead of placing an on line order because the sale stuff sells out so quickly...well I think they should have emailed me to let me know over 1/2 my order couldn't be sent! I would have selected things that were in stock. So much for geraniums from seed this year. Boo to you T & M.