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|On Aug 11, 2013, youreface Moose Wilson Road, WY wrote:
I recently placed one of my first online orders in about a year with BBB. I obviously can't be 100% certain that it was them, but shortly after that order a few extra charges magically appeared on my debit card. I don't have a lot of money in my account right now so the only order that was actually processed was an $85.00 charge for something from Rebok. Seeing as I have read a few similar reports and BBB is the only website that I have ordered anything from with this card I can very reasonably assume it was them. When I emailed them they suggested that it may be a computer virus that stole my info... a computer virus on my new laptop... that I've had for three weeks... with antivirus software. I am unconvinced. If you are still reading this I was provided with relatively good service as far as promt shipping, but the batch of amanita muscaria that my order came from was of very poor quality for the price and they (most likely) stole my info. If you do wish to order from BBB I suggest using a visa gift card or anything other than a credit card just in case they have been the ones stealing this info from people.
On Aug 11, 2013, Bouncing Bear Botanicals responded with:
"On Aug 12, 2013 10:11 AM, Bouncing Bear Botanicals responded with:
|On Aug 2, 2013, RyanJay Hamilton ,
I ordered some amanita muscaria from a different site run by the same people called herbalfire.com. Same mailing address and everything. On the site it did say after 5 days that it was shipped as promised, but no email was ever sent to me about tracking it through usps, I cannot get ahold of anyone at the shop even though i have left a message, and it has been 2 weeks since I ordered the package. I know it doesnt take that long to ship from kansas to ontario. order number 13827. Is it actually coming?
On Aug 2, 2013, Bouncing Bear Botanicals responded with:
"On Aug 2, 2013 11:25 AM, Bouncing Bear Botanicals responded with:
On Aug 8, 2013 8:30 AM, Bouncing Bear Botanicals added:
That now shows as delivered on August 6th. Is there still an issue? Thanks. "
|On Jan 12, 2013, rbaburn wrote:
My job pays me primarily in cash, so I do not use a debit card in my day to day activities. I only use plastic to purchase things online, of which I do little. Recently, my card number had been stolen, and a number of high value purchases had been made internationally. The only places I used my card in the last few months were Bouncing Bear Botanicals.com, and another site that BBB recommended - Botanical Spirit Shop. Seeing that another comment here showed Identity Theft issues when using BBB, I thought people should know that others are having questionable experiences with BBB's business ethics before you decide to shop with them.
On Jan 12, 2013, Bouncing Bear Botanicals responded with:
"On Jan 14, 2013 10:45 AM, Bouncing Bear Botanicals responded with:
Sorry for any inconvenience. I can see no way that anybody has--or even could have--accessed any information. We don't store customer credit card information and our checkout page is SSL secured. And we haven't had reports from our card processor of any issue. We take security and protecting our customer information very seriously and wouldn't do anything to jeopardize it. I can only assume it was a coincidence, but will continue to monitor for any possible weak points that someone could access something. Thanks. "
|On Apr 21, 2012, heynow777 Norwalk, CT wrote:
Bought 50 San Pedro seeds. ZERO out of fifty sprouted after three weeks. Bought 30 from a source on eBay and now have 20 cactii growing. It was not anything with my soil because I used the same exact methods for both seeds and later just through in different plant seeds in the failed pots and they are growing plants as well. Will not buy from again.
On Apr 21, 2012, Bouncing Bear Botanicals responded with:
"On Apr 23, 2012 2:04 PM, Bouncing Bear Botanicals responded with:
|On Oct 13, 2011, chemali10 maryland,
United States wrote:
I purchased from them in the early month of September along with three friends, however we used different credit cards. On the 22nd of the month all four of us had purchases done on our credit cards that we had not done, and Bouncing Bear Botanicals.com was the ONLY website that all of us had purchased from that month. So we have reason to believe that our credit card numbers were sold, and each card had been charged a minimum of 300 dollars upwards of 500 dollars. So keep this in mind if you decide to shop with them, They may ship the products in time, yet we all had negative experiences with Identity Theft
On Oct 13, 2011, Bouncing Bear Botanicals responded with:
"On Oct 13, 2011 7:55 PM, Bouncing Bear Botanicals responded with:
|On Feb 2, 2010, M6mania Plano, TX wrote:
I was sent a confirmation email on January 11th with the tracking number of my shipment. As of February 1 I have yet to receive my package. I have sent multiple emails with no reply. My last email was asking for a refund because of the very poor customer service. And I haven't recieved a reply from that email either.
On Feb 2, 2010, Bouncing Bear Botanicals responded with:
"On Sep 17, 2010 11:10 AM, Bouncing Bear Botanicals responded with:
|On Jan 26, 2010, Deiopea New Brunswick, NJ wrote:
1/5 placed an order for salvia
On Jan 26, 2010, Bouncing Bear Botanicals responded with:
"On Sep 17, 2010 11:11 AM, Bouncing Bear Botanicals responded with:
|On Jan 8, 2010, yellows Cary, NC wrote:
Posted on January 7, 2010, updated January 7, 2010
On January 7th, 2010, yellows added the following:
Okay I was a bit mean in this post but I was just felt mad because I received a package from Europe that I ordered on the same day. Two weeks for first class mail to get across the country is really crazy and I definitely need a reship or refund. Just to make this clear I emailed and received no response (i checked my spam folder) had to call and was told just to wait 6 more days.
On January 8th, 2010, yellows added the following:
On January 8th, 2010, yellows added the following:
On Jan 8, 2010, Bouncing Bear Botanicals responded with:
"On Jan 7, 2010 6:28 PM, Bouncing Bear Botanicals responded with:
On Jan 8, 2010 11:18 AM, Bouncing Bear Botanicals added:
I'm not sure why the package hasn't been delivered. We'll go ahead and get it reshipped today. If the first one ever shows up, just refuse it or keep it for half price.
|On Oct 13, 2009, yoshi450 wrote:
i ordered syrian rue, 56g mimosa hostilis inner root bark, 10 hawian baby woodrose seeds. i was happy to see that the package was at my house within 2-3- days. when i opened the package the first thing i examined was the seeds. some were crushed (the seeds are hard to break so i dont consider it shipping damage) and it looked like a few different types of seeds unless some where just deformed. some didnt have the fuzz that the seeds are supposed to have and others had a little bit on it... i weighed out the bark on my personal digital scale and it came out to 55g's (isnt much less but wasnt 56g's). and not all of the bark was inner root bark as advertised (had outer bark also attached on some of the pieces). the syrian rue seeds however seamed to be in good condition. i didnt weigh it on the scale due to the fact that it seamed like it would make a mess. I woud also like to note this was my first time ordering from them.. would like to hear something about this as soon as possible-
On Oct 13, 2009, Bouncing Bear Botanicals responded with:
"On Oct 12, 2009 8:23 PM, Bouncing Bear Botanicals responded with:
|On Jul 6, 2009, vaboy55 Christiansburg, VA wrote:
I accidentley ordered salvia from VA and its illegal here. They sent a email that said its illegal and asked if i wanted a refund. Then they sent an email that said it had been shipped. I asked for a refund if they didnt send it, and didnt get any reply.
On Jul 6, 2009, Bouncing Bear Botanicals responded with:
"On Jul 6, 2009 8:42 AM, Bouncing Bear Botanicals responded with:
Do you have an order number? If you order more than just salvia, the non-salvia part of the order was still shipped.
On Jul 10, 2009 8:12 AM, Bouncing Bear Botanicals added:
Any info on this? It's not our fault Salvia is illegal in VA.
|On Nov 14, 2008, drgonzo Boca Raton, FL wrote:
Ordered product Monday paid 25 dollars extra for 1-2 day express shipment Bouncing Bear did not send until Thursday package still not arrived Friday. Dont bother express shipping from these guys good product but slow
On Nov 14, 2008, Bouncing Bear Botanicals responded with:
On Nov 14, 2008 6:31 PM, Bouncing Bear Botanicals added:
We shipped it on Monday Express Mail but the post office employee was evidently anxious to get out early for the holiday (Veteran's Day) and then stuck it in a corner where it wasn't noticed again until Thursday. We did send it on Monday, though, the same day the order was placed.
|On Oct 9, 2008, nebulousmind Marlboro, NJ wrote:
This is my first order from BBB and im hoping nothing goes wrong i would like to be a happy returning customer.... Says my package was shipped on the seventh im excited to get it so i hope its here fast.. Will change to positive if all goes well should be here tommorow or the next day.
On October 18th, 2008, nebulousmind changed the rating from neutral to negative and added the following:
I received my order on time and nothing was wrong with it besides the fact that they completely forgot to put in my 1 gram 20x it took me forever to get a hold of somebody to help me and i was told it was shipped out tuesday its now saturday and i still dont have the 20x in my possession looks like im gonna just be waiting will change it to positive when i receive it because i was satisfied but im just pissed my 20x didnt come
On Oct 9, 2008, Bouncing Bear Botanicals responded with:
On Oct 31, 2008 7:04 PM, Bouncing Bear Botanicals added:
|On May 27, 2008, naembus Raleigh, NC wrote:
I placed an order with Bouncing Bear Botanicals on April 27, 2008, the first time ordering with them, and have yet to receive anything. I e-mailed them after 10 days and got a reply from Jon saying that he would check in to it. It is now a month later, I've e-mailed them 2 more times and no response. I'm very disappointed and have no plans to order from them again.
On May 27, 2008, Bouncing Bear Botanicals responded with:
On Jun 12, 2008 2:42 PM, Bouncing Bear Botanicals added:
|On May 22, 2008, dignan Sterling Heights, MI wrote:
I was very pleased with my first two purchases. They arrived prompt and with no problems. I am now on my third purchase which is at the moment has not arrived after 12 Days. I could understand any delay if my calls and emails were answered in a timely manner. However, after two calls and two emails I have yet to hear any info on my purchase.
On May 22, 2008, Bouncing Bear Botanicals responded with:
On Jul 31, 2008 6:13 PM, Bouncing Bear Botanicals added:
|On Oct 24, 2007, jenf Qualicum, BC (Zone 7b) wrote:
I purchased some plants from this company off e-bay. They didn't ship for over a month, then were packaged incorrectly for cross border shipping, therefore were seized by Agriculture Canada, and returned. I was promised some seeds instead, but 3 months later, still nothing. They have received other similar feedback on e-bay.
On November 4th, 2007, jenf added the following:
Try looking at this link for feedback for these people //myworld.ebay.com/bpbotanicals/ . After finally bringing ebay dispute resolution into it I got the following response from my inquiry as to where these seeds may be "Ya they're going today" that was Sept 19th, 2 months after they were paid for, it's now Nov 3rd, still nothing. If you can not ship then don't offer.
On November 8th, 2007, jenf added the following:
If this is not you, then how come you know the details of my order? When I asked bpbotanicals if they were bouncing bear botanicals, they said that you shipped the products. The address I was given from agriculture canada of the shipper of my seized package was yours. Just because you choose to sell under more than one user name doesn't make the issue any different. I ordered from bpbotanicals and you guys shipped the products as you've already stated.
On Oct 24, 2007, Bouncing Bear Botanicals responded with:
On Oct 24, 2007 11:00 AM, Bouncing Bear Botanicals added:
We shipped 2 packages to the customer. Evidently both had customs issues, which usually happens with just 1 in 10 orders to Canada. The second package hasn't been returned. We don't have any negative feedback on ebay for plants. Check the feedback. Username bouncingbearbotanicals. 99% positive.
On Nov 6, 2007 12:44 PM, Bouncing Bear Botanicals added:
No wonder. That's not my company. You're posting about the wrong business. Here's my ebay page: http://myworld.ebay.com/bouncingbearbotanicals/
On Nov 8, 2007 2:26 PM, Bouncing Bear Botanicals added:
We drop shipped for BPBotanicals. We don't anymore. And I still don't know your name, though I do remember that order. We don't normally ship live plants outside the U.S. at all. If we do, we can't guarantee they get through customs. It's sent at the customer's risk. Ben (at BP) knew that. And then your order was stopped and we STILL went ahead and sent extra, cause I don't want to see anybody lose out on an order--which was also apparently stopped anyway. All this and we never got any money from your order. BP Botanicals owes me about $5,000, which is why I don't drop ship for him anymore. : ) I'm sorry you got caught up with Ben. But that's why your e-mails weren't answered and you weren't communicated with about your order. It wasn't me that wasn't e-mailing you. If you e-mail Bouncing Bear, you get a reply within 1 day. E-mail BP and... well, you probably won't ever hear back. "