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|On Mar 15, 2019, dzgardener Athens, GA wrote:
It took ages for artichokes to arrive. No word from them and every time I got in touch they would tell me a different month. Finally they arrived in June and never made it.
|On May 17, 2018, jdockus Canton, OH wrote:
Order of 2017 was not all shipped. I let them know and they would make it right the following year. I added to my order and paid for the added items in Jan 2018. After many emails checking on status, and being told their wagon upset and the raspberries are mixed up, I revamped my order and even added some things so they would not need to refund. After more emailing and phone calls still no responces or plants. Not even an invoices for the new amt I owe them. Last phone call they acted like they couldn't hear me and didn't answer when I called back. This morning I called, ask for a refund since I have been more than patient and I am told they are busy getting orders out for firefighters and they come first, I will have to wait two weeks. I said I am still waiting for items from LAST YEAR, and I thought it was my turn soon. Jillian went into a rant saying I am telling her what to do. I said I will contact authorities to get my refund, she asked if I needed their number? I have lost about $40, but I see here there has been much more lost by others. How do businesses like this get shut down???
|On May 3, 2018, nveagle Mc Gill, NV wrote:
I placed an order in late 2017 for a spring 2018 delivery. This was after I had an email exchange confirming they could send my order during my planting window. They confirmed and I placed my order. A month before planting I again confirmed they would ship as I would have only 2 weeks to plant, they confirmed. Halfway through the planting window I had contacted them again and they again stated they would ship. In the end they never shipped and ceased all communication when I asked for a refund. As I had paid via paypal it was easy enough to get a refund via paypal dispute. After the refund was posted to my account (they never did respond to paypal) I received a nasty email from Jill. I have since noticed they go under at least 3 or 4 different company names with different websites all selling the same items.
|On Jul 21, 2017, ThistleEater Monterey, CA wrote:
DO NOT DO BUSINESS WITH THESE CROOKS! Like others in this review, we were ripped off by this company. Ordered 4-Globe Artichoke plants in Dec 2016 and after a few months started calling and emailing to see what our ship status was. Spoke with "Jill" several times and was told that excessive rain delayed the plant development. Several times we were promised they were about to ship but never received anything. At all times we were polite and respectful during our phone conversations but on the last call (June), we expressed our concern that the growing season was half done at which point "Jill" suggested we ask for a refund, to which I replied that was our wish. As I attempted to ascertain what we needed to do to process a refund, she went into the most stunning rant I've ever experienced. Followed up with an email requesting a refund; no reply. Consequently we decided to send a Signature Confirmation letter demanding a refund; the letter was signed for by "R Goode". Still have received no response so we are going to escalate this. The Tennessee authorities should shut this business down or hold them accountable.
|On Jun 6, 2017, Abbeytibby Dallas, TX wrote:
Ordered 25 3 year old crowns in February. Credit card was charged for full amount. I called a couple of times to ask about a shipping date and was told that there had been so much rain that they were unable to get the crowns out of the fields. The last time I called, I was told that there was no guarantee of when the crowns would be delivered, and was hung up on. I have e-mailed and received no response. Because I was patient, I have no recourse through the credit card company. $150.00 down the drain. I would not suggest doing business with these people.
|On May 23, 2017, loneeagle Sutton, WV wrote:
On Feb 27, 2017 I placed an order for 25 asparagus Root Crowns and 20 Giant Garlic Plants. Order was paid for through Yahoo! Store, set up by vender, paid by PayPal.
|On Dec 20, 2015, drscottmd Garrison, MD wrote:
By far the oddest company I have ever dealt with.I would strongly recommend not ordering from them.
|On Sep 12, 2015, tiffanyg3232 Rockingham, NC wrote:
After viewing the companies website, I decided to do a little more homework before placing my order. Through the carnival of colors and confusing layout, I noticed frequent spelling and grammatical errors which made me think I might have stumbled onto a fake website, possibly based out of Nigeria, designed by a lotto winning princess. I spoke to a woman that identified herself as "Rose". She began to rant about "bad shoppers" and "bad customers" and then spiraled into what can only be described as a breakdown of some sort. She said she never gives out the farm address because Burpee has previously sent a tornado to ruin her horseradish. She went on to say that there were "cry babies" suing her and she didn't need a lawyer because she could wear garlic around her neck and become invisible (or maybe "invincible", it was hard to understand her because she was doing a low whisper/growling thing),. I am left to wonder if eating too much asparagus can cause some type of chemical imbalance which leads to psychosis. Perhaps someone should study her.
|On Jun 2, 2015, HeatherHolland New York City, NY wrote:
Posted on June 2, 2015, updated June 2, 2015
On June 2nd, 2015, HeatherHolland added the following:
I ordered 4 luffa from Andy’s Asparagus in Feb and got an email that they would contact me prior to shipment. This Saturday I found a slip in my mailbox notifying me I had a package. When I picked it up on Monday I found it was 2 (not 4) dead luffa seedlings (two small leaves each).
I received no notice that they were being shipped.
I called to try to get it resolved and ‘Sandra’ said that they never notify prior to shipping and I got a 'wrong email.' She advised if I had a complaint, I should send an email. I did and got an email back showing the box was signed for at ‘the front desk’ 10 days prior.
Weird since I don’t have a front desk and had to pick the package up from the post office. How is that possible?
Anyway, just received this in my inbox:
1. You don't know how to handle a problem. First you email some dreamt up story about the delivery of your plants.
2. Don't understand the difference between a "Seedling" and a "Plant"
3. Misunderstand how to "communicate" . No phone calls made here to anyone.
4. Tell me some story about the deliver of your oder.
5. Insult me and my plants.
Now I feel threaten by you. I am going to ask you not to email me any more. First a warming stop harassing me. Second warning take legal action. You decide the future.
I’ve never been threatened with legal action from a company before or had a company imply that I’m a liar. I posting here since I’ve received such a harsh ‘warming' and do not want to risk legal action by further emails.
Real pity. I love supporting small businesses. Usually you get great customer service. I also wanted to grow luffa as research for a book I’m writing and my blog.
Based on some of the other reviews here—as well as the responses from the company, there seems to be a pattern. I’d stay far away.
I await with anticipation on a response. Now that I’ve realized I won't get this resolved, I find it amusing.
|On Apr 7, 2015, bade Nashville, TN wrote:
Wanted to order from these folks as they are just down the road from me and I was envisioning a long term customer relationship with them. . . but they wanted payment more than two months in advance of when they stated they would dig the plants - and insisted upon mailing the order to me at an increased cost and incurring unnecessary wear and tear on the plants. My instincts were telling me to cancel - which I did. When I cancelled my order, explaining some of my reasons, I got a truly bizarre email from them. It was like the rants of someone with serious mental illness accusing me of wanting to "scope out [their] farm" and so on. . . and I was relieved that I did not engage in any kind of transaction. I deal with farmers all the time and have never before encountered one who is not proud of their farm or their plants and would not be thrilled to avoid shipping their goods. When I buy plants I really am looking for a quick and easy transaction that has no drama and requires no follow up. Now that I see other disturbing reports here I am even more relieved I listened to my instincts. You never know with someone that unstable what they might do next. I don't often review the vendors here but think this one is really important to avoid. Feeling like I really dodged a bullet!!
|On Jun 7, 2014, hobbyjtkt Lexington, KY wrote:
I have ordered from this company several times in the past years and have always been VERY pleased with the asparagus. I thought "If the asparagus is that good, lets try the strawberries"
|On Apr 1, 2013, Risingstarfarm Kingston, TN wrote:
This lady is Supposedly a "reputable breeder" of rabbits also. Was willing to meet her in "Cookeville". SHE DOES NOT LIVE IN COOKEVILLE!!! She lives almost 35 miles outside of cookville if not more, to pick up a rabbit. Had her cash and shotty directions. Got lost in the middle of no mans land and was late meeting her. Needless to say in 2013 this woman still doesn't have a cellphone and stated she had to have someone to sit with her father. Called the numbers, tried to get ahold of someone..(Since supposedly the father would have to be home with caretaker)...NO ANSWER!!! If this is how she does business in General STAY AWAY!!!. Thats 2 hours of my life I will never get back. Huge red flag is when you don't allow a person to visit your farm. She will not give you her farm address! When you are willing to pay $125 for a rabbit, you're serious! I was led to beleive this would be a easy off the highway in COOKVILLE pick up merchendise and be on my way. NOT SO! Since both my husband and I are farmers, we were appaulled by this. Buyer Beware!!!
|On May 26, 2012, revjlw Eau Claire, WI wrote:
Posted on May 24, 2012, updated May 26, 2012
On May 26th, 2012, revjlw added the following:
Received this response by private message on Dave's Garden:
Why would you call a 10 year old phone number and hope to talk to someone. Never thought maybe your email was going to Spam.
The phone number on the Blog is over 7 years old. If you wanted the right number, all you had to do is go to the Web Site
//www.asparagusgardener.com and click on Contact Us and you would find the following information.
Asparagus Gardener - Farm
2,896 customer have talked to me just fine.They all have planted and now picking Asparagus. But you are not. You seem not to be able to solve a simple problem. No problem solving skills here.
You can find your way to "cry baby garden" but can't find you way to the right phone number. That's really funny.
We receive over 200 email a day. I don't see an email from you. Perhaps in spam.
If you can't see your way to calling me to get your refund then try a a short non-threatening email. And we will get you a refund. But you should really call me. . . I think you would like me if you talked to me. I always have fun with those that want to "bad mouth" someone yet don't have then brawn to call on the phone.
It is now 7:30 am and I have been talking on the phone since 6 am for orders for 2013 yet not call from you.
Sorry you missed out on harvesting 3 yr old Asparagus spears.
Oh, by the way. You are right about one thing. No customer service here. Customers order pay and we ship. I feel I have a greater responsibility to our customers than to sit on the phone and answere questions about how to plant , when to pick. And those that do need to talk to me call the right number.
Phone is ringing I have to go may be it is you. 931-946-2030
Note to Rose...
I did call the 931-946-2030, as I mentioned in my original posting, and got the message that it was disconnected. That is why I spent a significant amount of time trying to find a new number for you. I had checked my spam folder and never found a response from you. For you to say that I have no problem solving skill is what's silly. Instead of send a caustic reply, getting a hold of me - when my post CLEARLY states that I am trying to get a hold of you - would have been a good choice. We could have cleared up the details about when I would be getting my asparagus and strawberries and tea and I would have gladly changed my negative rating.
One thing I certain - while my trying to reach you directly by every means available to be, you had no trouble contacting me to thrash me when I went public with the lack of communication!!!
To say that you get a payment and ship out immediately is simply not the case for my order, as you cashed my check on May 2nd and still have no shipment.
What exactly do you mean when you say that I am missing out on harvesting 3 yr old asparagus? What I ordered is 2 yr crowns and there is no way I would be harvesting now... Are you now stating that you will not be sending my order?
|On May 15, 2012, Bonnie1938 Avoca, IA wrote:
Stay away from this company. They took my money and never sent the asparagus. I have emailed them several times and they won't answer my emails. It is past time to plant in my zone. I am going to get a hold of the Tennessee Attorney General's office, their local TV stations and comsumer advocate groups in their area. This is a fraud company. They have ninety some dollars of ours and we can't afford to lose that.
|On Mar 6, 2012, rockymalloy Texas City, TX wrote:
Order was never shipped.
On Mar 6, 2012, Asparagus Gardener responded with:
"On Mar 6, 2012 6:46 PM, Asparagus Gardener responded with:
The message that you have posted has left out many important details in your complaint.
|On Oct 10, 2011, Hollyhocks2 North Plymouth, MA wrote:
First, the company overcharged me and when I called them, Rose yelled at me who said it was my fault that I didn't have a Paypal account and she would put a check in the mail the next day. She said they were only dumb farmers and when I said I didn't think farmers were dumb she started yelling at me again saying I was calling her a liar. She continued yelling telling me how many customers they have and how many orders they have to fill. Really stressed. Realizing I was getting nowhere, I ended the conversation. This was a call made prior to the roots emerging. They did send a check the next day, but they didn't reimburse the shipping which was really high considering 3 lots of the roots arrived in one of those "if it fits, it ships" boxes from the USPO. That will give u an idea to how SMALL the the roots were. I was expecting a much larger box because the photo on their website shows much larger roots being harvested. I didn't persue the shipping refund because quite honestly, I didn't want to "talk" to Rose again.
On Oct 10, 2011, Asparagus Gardener responded with:
"On Mar 6, 2012 7:18 PM, Asparagus Gardener responded with:
I am sorry you did not like the Asparagus roots you received but the photos you sent really tells the story. You planted your asparagus in shale. Aspragus will not grow in rock shale soil.
|On May 22, 2011, arloe Toano, VA wrote:
Posted on May 20, 2011, updated May 22, 2011
On May 22nd, 2011, arloe added the following:
Follow-up: We were issued a refund for the fifteen roots we did not receive, and for the illegally charged "tax". Regardless of what the alleged video shows, we only received fifteen roots and were charged postage for fifteen. To state that the 9.7% was "shipping and handling" when it was marked "tax" and we were charged separately for shipping in addition to the alleged tax is nonsense. That the 9.7% "handling" fee is exactly the rate of sales tax for TN seems more than coincidental--are TN residents charged 9.7% twice? I'm unsure why only our invoice would say "tax" and all other of customers' invoices would say "handling".
Wire fraud has nothing to do with wiring money--it relates to using wires (the internet and money transfers to and from PayPal) in transactions that involve false pretenses. These sellers obviously blame others first and themselves last, make childish and transparently impeachable excuses for their wrongful behavior, and practice the "metaphor of the ledger" (where their illegal behaviors are somehow excused by their legal ones).
We weren't "crying" about anything. We simply didn't like being ripped off and illegally charged sales taxes.
We wish Asparagus Gardener well! We also suggest they buy a dictionary.
On May 22, 2011, Asparagus Gardener responded with:
"On May 20, 2011 8:12 PM, Asparagus Gardener responded with:
Our video tape shows that 2 sets of 15 were put in the shipping box. What did you do with the others? We have had to go to recording all Orders as so frequently customers say some thing is missing and want replacements for "free" So you may want to recount and make sure the roots are really not there. To say you did not receive them and you did is "theft of goods: punishable by law.
|On Feb 12, 2011, george87 San Jose, CA wrote:
I ordered 3 year asparagus from them. Although it arrived on time I have to say the roots systems looked more like first year asparagus not a well developed plant. In comparison to some asparagus root stock I have seen that is only 1 year old this root stock was very small. I emailed my concern to "Rose," and never received a reply back and I paid a nice amount of money for them too! In the future I will go with a different company.
On Feb 12, 2011, Asparagus Gardener responded with:
"On Feb 12, 2011 12:14 PM, Asparagus Gardener responded with:
Are you sure you purchased the Aspragus roots from us?
|On Apr 5, 2010, ronc386 McMinnville, TN wrote:
On 12/18/2009 I mailed a check for $60.00 to Asparagus Gardner for 30 plants. The check cleared on January 7,2010.March 25 the plants were delivered to me at a local meeting place. The crowns looked very nice. That evening I was called by the asparagus gardener and was told that they couldn't find any record of payment and that they would hate to have to file thief of services against me. I said I would email a copy of the canceled check in a day or two.Well a few minutes latter I got boiling mad . I got on the net and looked up the check found it had been endorsed by asparagus gardener. I called back and told them the info and also told them I would not waste my time to send them the info if they have such bad bookkeeping. Next is what really pi--ed me off I was told that I was a thief just as they though and they would file against me.
|On Apr 28, 2009, MAGardener Westport, MA wrote:
Prior to paying for my order I found Rose to be informative and quick to respond to any question I had. Customer service went down hill after payment was received. Following many exchanges I believe a problem with the order has been resolved, and if not I will provide an update at a later date.
On June 10th, 2009, MAGardener changed the rating from neutral to negative and added the following:
Downgrading review to negative due to quality of plants. My asparagus crowns were 1/2 the size of 1 yr crowns ordered from Johnny's and the spear size is not even comparable, A.G.'s spears are slivers, Johnny's closer to a straw. No way I received 2 year crowns which is what I paid for. Also lost rasberries and elephant garlic (or was it just dead already??) and this is no fault of my own- onions and shaollts thriving right next to elephant garlic and 3 other rasberries purchased elsewhere are doing well. In total out of 8 items only 2 have survived, asparagus crowns aside.
nohorserasish, keep communicating with her or complain to BBB in order to get that refund, that is what I had to do. Best of luck!
|On Apr 14, 2008, clickster Monroeville, PA wrote:
When I was shopping for asparagus crowns, I found a web site that purported to have good stock but was rife with errors. I wrote to the seller, offering to edit for a discount in my purchase order, although the latter would not have paid for my time. I believe the e-mail exchange below speaks for itself: