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|On Oct 4, 2011, bigtimegardener SCOTT AIR FORCE BASE, IL wrote:
Posted on October 4, 2011, updated October 4, 2011
On October 4th, 2011, bigtimegardener added the following:
What a classic response. Just as I suspected.
On Oct 4, 2011, Turtlegaby's Tropical Oasis responded with:
"On Oct 4, 2011 11:38 AM, Turtlegaby's Tropical Oasis responded with:
Not that I really care about this site's feedback, because the feedbacks here are just a joke. Everyone can post anything that doesn’t even reflect the truth, and even without having a transaction with that specific company. And of course, customers that lose a Paypal claim are upset and want to ‘pay it back’ to the seller.
On Oct 19, 2011 7:12 AM, Turtlegaby's Tropical Oasis added:
Update on this internet scam:
|On Aug 23, 2011, Passionflowerz Punta Gorda, FL (Zone 9b) wrote:
Posted on February 17, 2010, updated August 23, 2011
On August 23rd, 2011, Passionflowerz changed the rating from positive to negative and added the following:
***Aug. 23 2011****Well, I should have written this about 6 months after the first post. Although the seed germinated as I said, when it bloomed it was NOT the foetida I had so desperately wanted. And back when I was originally writing her, she promised me *her exact words' 'What you see is what you get' when I was asking about the pink and white Indian version of foetida.
I have instead, the common everyday N. American variety. She really needs to take down the picture of the pink and white. BEWARE buyers: That will not be the foetida that you get!
Mine bloomed, is a blue. Thumbs down on the honesty dept.
And I honestly hate when sellers don't grow out some of their seed and KNOW what they are selling. Buying enmasse and then giving them the 'ahh, they buy in bulk so it's really not their fault' is poo to me. I'd rather pay more, and get what I ordered, than waste 2 years growing out a plant I already had.
|On Jul 20, 2011, MVazquez Land O Lakes, FL wrote:
Ordered BLUE JACARANDA MIMOSIFOLIA flowering tree 10 seeds thru this company. Never received them, she said since my order was in may 14, 2011 and 2 months went by since then she was unable to do any tracking. I am not happy but I will apply my 'you live you learn' frase to this lesson. Thank you for having this page so we can at least tell someone about our experience with the vendors.
On Jul 20, 2011, Turtlegaby's Tropical Oasis responded with:
"On Jul 20, 2011 10:48 AM, Turtlegaby's Tropical Oasis responded with:
It is beyond my understanding why a customer would wait over 2 months to report an item not received, when USPS removes the online tracking ability after 2 months. Trying to get a freebie?
|On May 3, 2011, whisper38 Marion, NC wrote:
i ask a simple question on germnating some seeds i had got from her,i was told read the instruction, i had already followed the instruction to the letter, i thought maybe, she might have a trick up her sleeve, or tell me to try something different, no read the instruction, very rude comment, as far as i can figue,gardening is about sharing info,with your fellow gardener.making a few dollars for your product is ok by me,heck i'm happy to share knowledge about stuff,don't get me wrong, i feel that treat people nice, i least atempt to try to help them.
|On Mar 9, 2011, youngcrabs wrote:
The paypal icon shows a "visa" image and I wanted to pay by visa, which seems to work for all other companies that use paypal. Instead of giving me a hand to complete the purchase, the person was unfriendly and argumentative and not at all helpful. I then wanted to cancel my order and got a snippy " I cannot cancel the transaction, just because you don't want to do paypal.. I will have to file an unpaid item process in order to recover my fees, sorry, but that is how it works on Ebay."
On Mar 9, 2011, Turtlegaby's Tropical Oasis responded with:
"On Mar 9, 2011 11:06 AM, Turtlegaby's Tropical Oasis responded with:
At Ebay you only can pay with Paypal, thats why they show the paypal icon with visa.. Not my fault.
On Mar 28, 2011 1:57 PM, Turtlegaby's Tropical Oasis added:
Ebay has removed the negative feedback from this woman left for our company, because she never intended to pay for her order. The sole purpose of ordering was to leave negative feedback all over the internet.
|On Mar 30, 2010, Xenix Cape Coral, FL wrote:
Posted on March 29, 2010, updated March 30, 2010
On March 29th, 2010, Xenix added the following:
Yeah, I mentioned it was over 6 months as well as WHY it took that long.
And as far as trying to blame how long shipping took on USPS, I believe the following emails reiterate my previous point that Ms. Palmer was directly at fault for the length of time it took for the order to get here.
On Thu, Sep 24, 2009 at 3:27 PM, Naomi Gray <****@yahoo.com> wrote:
My order number was 10**, order placed on Sunday the 13th and I still have not received it. Is there any way to track it or would you be able to tell me when it was shipped?
Sent: Thursday, September 24, 2009 4:50:47 PM
Subject: Re: Order #1044 Sun 13
I am so sorry, it has not been shipped yet, because I thought it wasn't paid for. I didn't receive any payment notification from Paypal. I now looked into my Paypal account and saw you had paid the same day when I sent you the money request. I don't know how this could happen, usually I get payment notifications when something is paid for.
I sincerely apologize.
I will ship the seeds tomorrow.
Again, as I have stated before in my review as well as email correspondence, I didn't scar or soak every seed. Some were planted directly with no fussing and they refused to come up as well. I've never had a 0% germination rate (especially out of 300 seeds) in all the time I've been gardening until this purchase and I mistakenly assumed that reporting an obviously faulty product to the seller would at least be met with sympathy instead of derision and accusation.
My review stands. I believe the ratings and responses speak for themselves as far as this company's attitudes towards customer service and appreciation.
On March 30th, 2010, Xenix added the following:
Wow. I'm not sure why you feel the need to make a personal attack on me and my character but I think it speaks volumes about the kind of person you are. Best of luck to you with all that.
On Mar 30, 2010, Turtlegaby's Tropical Oasis responded with:
"On Mar 29, 2010 5:04 PM, Turtlegaby's Tropical Oasis responded with:
Miss Gray contacted me more than a half year after she got her order and complained about non germination.
On Mar 29, 2010 8:35 PM, Turtlegaby's Tropical Oasis added:
Sorry, I forgot about that, it was just too long ago and mishaps like this usually don't happen, because people check directly out through my website and pay there. Miss Gray didn't make a payment and later asked me to send her a money request through Paypal, which was why the payment notification got messed up. I apologized for it already.
|On Mar 5, 2008, bortizee Damascus, MD wrote:
I RECENTLY PLACED AN ORDER FOR 7 PACKS OF "TOUCH ME NOT" BALSAMINA. EACH PACKAGE WAS TO COME WITH 100 SEEDS. THESE WERE EASTER GIFTS TO BE MAILED ACROSS THE UNITED STATES. INSTEAD OF RECEIVING 7 PACKAGES, THEY WERE ALL COMBINED INTO ONE PLASTIC BAGGY, WITH NO DIRECTIONS ON HOW TO PLANT OR CARE FOR THESE PLANTS. I CALLED TURTLE GABY'S TROPICAL OASIS AND SPOKE WITH THE OWNER WHO TOLD ME THAT WHEN SHE RECEIVES LARGE ORDERS OF THE SAME KIND OF SEEDS SHE PACKAGES THEM ALL TOGETHER AS SHE DID MINE, AND THAT I SHOULD PLACE THEM ON A PLATE AND SEPARATE THEM INTO 7 DIFFERENT SECTIONS!! THESE SEEDS ARE THE SIZE OF A PINHEAD!! THE OWNER ALSO TOLD ME THAT IN ORDER TO HAVE THEM PACKAGED SEPARATELY I WOULD HAVE HAD TO PLACE 7 DIFFERENT ORDERS AND PAY 7 DIFFERENT SHIPPING AND HANDLING CHARGES!! AS FOR THE DIRECTIONS SHE TOLD ME TO GO TO HER WEB PAGE TO FIND THEM. WHAT AM I SUPPOSED TO DO NOW?? TELL THE PEOPLE I SEND THEM TO THAT THE DIRECTIONS ARE ON HER WEBSITE?? THESE ARE SENIOR CITIZENS WHO DON'T HAVE ACCESS TO THE WEB!! THIS HAS BEEN A GREAT INCONVENIENCE! I WILL BE SURE TO ADVISE EVERYONE IN MY GARDEN CLUB NOT TO SHOP WITH THIS COMPANY. THE CUSTOMER SERVICE HAS BEEN VERY POOR TO SAY THE LEAST!!
On Mar 5, 2008, Turtlegaby's Tropical Oasis responded with:
On Mar 6, 2008 3:10 PM, Turtlegaby's Tropical Oasis (aka Troasis Seeds) added:
Unlike all other seed companies on the net that charge for each single package an additional shipping fee, my S&H is extemely low and a flatrate, no matter, if customers buy 1 or 200 packages. This benefits buyers who buy more than one package. If buyers place an order which exceeds the flatrate shipping cost, then I pay it out of my own pocket. In order to be able to offer those low flat rate shipping prices, I keep my costs down by packaging the same seeds, if purchased in multiple quantities, into one baggy and by providing detailed sowing instructions directly on my web page online, instead of sending printed matter, which would add additional weight to the shipment. How I handle this can be read directly on my web page in the FAQ page.