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|On Jan 7, 2012, sheridanroses Wilmette, IL wrote:
Ordered two roses & all I heard of were excuses why they didn't have them... a bad winter, computer down, etc, etc, etc. Money refunded but why post something you do not have? They finally got smart and are no longer selling over the web. Another disappointing small time operation.
On Jan 7, 2012, Roses inc. Tulsa responded with:
"On Jan 9, 2012 7:17 PM, Roses inc. Tulsa responded with:
Most Nurseries do not offer anything that they do not carry. I have tried to get roses for my customers that I do not normally carry and I am successful most of the time. I never promise I can find them but that I will try. Sometimes I can't and I tell the customer the same thing I am told by the growers I contact. I am a small operation carring only 500 to 600 varieties of roses a year out of the thousands of varieties available. I am in the process of moving the web site to a different host and removing the shopping cart from it leaving only the list of roses and the toll free number to reach us. Nonsense like this is why most nurseries do not go that extra step trying to get what a customer ask for. My rose list for 2012 is available for the asking. "
|On Nov 19, 2011, rosely Portland, OR wrote:
I ordered Surfer-King Plus online from Roses Inc Tulsa, but never got a shipping confirmation. After waiting a week, I called in to find out what was going on. They assured me that it would ship out soon. However, a few days later they called me and said they needed $13 shipping for the $19 item. I told them that that was too much for shipping and if they were going to charge shipping they should have charged me when I ordered. I canceled my order and asked for a refund. Unfortunately, they didnít apply refund my money and I had to open a PayPal dispute. Since then they have refunded my money, but the difficulties I had with them make me wonder if they ever intended to ship anything or give my money back. Avoid this company.
On Nov 19, 2011, Roses inc. Tulsa responded with:
"On Nov 20, 2011 10:49 AM, Roses inc. Tulsa responded with:
The hard drive on our computer crashed and we were having difficulties accessing our shopping list so we were unable to respond to the order because we could not access it for nearly a week. I explainned this to the customer. We do not ship for free but we only charge what the shipper charges us. We do not add handling charges. I refunded the customers payment within 1 hour of getting his dispute to pay pal which was the first indication I had that he did not want the product and insead required a refund."