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Comments regarding Keeping It Green Nursery

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8 positives
2 neutrals
1 negative


Neutral dave12122
(82 reviews)
On Mar 29, 2021, dave12122 East Haddam, CT wrote:

Posted on March 4, 2021, updated March 29, 2021
In mid February, I went on the KIG website to possibly order some orchids. After spending almost a half hour looking at 50+ entries, mostly Calanthes, Cypriprediums, and Pleiones, I was very surprised that all but 2 entries were out of stock. That seemed odd for mid February, so I used the contact form on the website to write about my frustrating experience to the company. I was expecting an apology that my time was wasted and a possible solution to the problem - e.g.a short note on the website to the effect almost all of the hardy orchids are sold out. However, after a week, I got no response, so I sent my exact same message again. By the way, both times I wrote my message, I received an acknowledgement that my inquiry HAD gone through. Fast forward to last night, when I wrote a short review on Facebook detailing my experience. I did not recommend the nursery based on my short but time wasting experience. Almost immediately, I got a private message from a woman named Melissa. Her reply was a litany of excuses, the nursery had not gotten my messages, perhaps the webmaster had coded my response incorrectly, the "out of stock" items were listed because they were "backordered" , the website is new, etc. In the first place, 50+ orchids are listed as "out of stock". I did not see a statement to the effect "out of stock" items are automatically backordered. Perhaps they are if you order the out of stock plants, but I never got that far. Moreover, if the plants are indeed backordered, when do they come in? Later in the Spring? Summer? Fall? Next Spring? All these details need to be included, and they are not. The website is new? All the more reason to be as precise as possible in the plant descriptions, Since many of the listings are supposedly "rare", there should be oodles of information about items being possibly hard to grow, not suitable for Eastern Gardens, sensitive to wet soil in Winter (many are) or perhaps even "new, untested, a crap shot". Part of the problem Keeping it Green has is that they are located in a part of the Pacific Northwest that only rarely gets below 20 degrees. How could they possibly give accurate zone information based on this? In any case, I amended my Facebook review, and still kept the original classification, "Not recommended" based on Melissa's completely unhelpful comments. Within hours my review was completely gone, along with every other review on the page!! This amply shows me my initial concerns about this nursery were on the right track. A really classy organization would have "come clean" about their shortcomings and listed some ways they would try to improve. Instead, Keeping It Green chose to get defensive and swept my comments under the rug with what amounts to censorship! Is this the type of "friendly" organization you would like to give your business to? I can think of many other nurseries that deserve your business so much more, that believe in Customer Service, and respect all opinions, not just those making them look good. My experience with Keeping It Green shall remain "Neutral", as I never actually got to the point of placing an order, but it was profoundly disappointing.

On March 29th, 2021, dave12122 added the following:

Daves Garden strongly discourages comments on someone else's rating. That being said, I do have a reaction to the person that thought I needed to be more patient. Let's see...I used the contact form to ask a simple question. No one answered for a week, so I asked the same question again. Still nothing, so I wrote a review on Facebook explaining my disappointment and confusion about so many items being out of stock so early in the season. This time I did get a reply from Melissa who clearly had me confused with someone else. Melissa's never ending excuses were completely unhelpful, and within 5 minutes, my review was gone. The nursery has had about a month from when I posted here to send me a D mail to try to make things right and apologize for the inaccuracies and other problems with the website. They have not, so I consider myself EXTREMELY patient in this instance. Whether they think I am the type of customer that might complain about something we'll never know. What I can tell you, however, is that any nursery that does this kind of thing is extremely foolish. Word of mouth is a very powerful tool, and I am always happy to spread the word of good buying experiences. In the same vein, if a nursery can't be bothered to answer a simple inquiry, I don't feel any particular allegiance to them. Most online nurseries are actually doing better in the Covid age due to people being home and bored. This is apparently a family owned nursery, which makes their puzzling self defeating behavior all the more exasperatimg!
Neutral thequietearth
(3 reviews)
On Mar 17, 2016, thequietearth Hemby Bridge, NC wrote:

First let me say I have ordered plants several times from here and always been very happy. I placed and order for 1 Podophyllum Difforme Starfish Strain and 1 Euptela polyandra . I received both and the Euptella was awesome. However the Podophyllum was very small and sent bareroot in a bag of sawdust. I would say the plant was the size of a quarter or maybe a bit larger. I emailed them to ask why such a small plant for $60 but haven't gotten a response yet.
I realize this plant is very rare and hard to find I was just shocked at the size difference compared to my orders in the past.

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