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|On Oct 17, 2010, 2nd_nature Pamplin, VA wrote:
Posted on October 6, 2010, updated October 17, 2010
On October 17th, 2010, 2nd_nature changed the rating from negative to positive and added the following:
I am changing my rating to positive. After I posted the previous comment I was promptly contacted by the new owner, who took over the business in June. He apologized for my experience, sent a refund check, and offered a generous coupon for a future purchase. I do appreciate this. Good customer service is important, and I believe the new owner/manager of Banner Flower Farm thinks so too.