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|On Sep 28, 2017, JoeyInOregon Eugene, OR wrote:
I placed a recent order for 17 assorted plants, and was disappointed with some of them, although, overall they were in fair shape. None of them looked as healthy or robust as they should have, and had ragged, torn leaves. Three of them (phlox 'David') arrived with nearly the entire top of the plant broken off and dead, with only a tiny stem remaining. This will be my final order with this nursery.
On Sep 28, 2017, Bluestone Perennials responded with:
"On Oct 5, 2017 12:09 PM, Bluestone Perennials responded with:
Hello, JoeyInOregon: I apologize for your order arriving in such poor condition. We would like to reship your entire order either now or in the spring at no cost to you depending on your wishes. I hope you will be in touch so that we can arrange that. Of course, if you prefer a refund, we can do that, but we would like to win back your trust and get you the plants you had hoped for. I hope you have planted the ones you received regardless, as perennials will often recover from the roots, but you deserve better plants for your money and we would like to make good on our guarantee with you. 800-852-5243"
|On Jun 1, 2017, Janna Mahwah, NJ (Zone 6a) wrote:
Posted on May 3, 2004, updated June 1, 2017
On May 13th, 2005, Janna added the following:
Received my spring order, please as always! Great packing, great condition! 2 items were mislabeled (out of over 100), so I e-mailed, and they are immediately shipping the right items, and let me keep 2 mislabeled ones. Nice!
On June 1st, 2017, Janna changed the rating from positive to neutral and added the following:
I am changing my rating to neutral, because I hate, hate those "biodegradable" pots!!! The plants get potbound in them and often don't grow through, so I have to rip those pots off which damages the roots. Also, each pot has that plastic on the edge that has to be cut off by scissors. And lastly they do dry out very quickly so it's hard to take care of the plants while they are in pots. I placed my order this year and decided that it might be my last one. It's just too frustrating dealing with those pots. Also, over the years the prices has slowly climbed up, and now they are not anywhere as attractive as they were in early 200s when the company was young. You can get better plants better packaged anywhere.
|On May 28, 2017, lovely12 Midland, MI wrote:
I have ordered from Bluestone several years in a row. Their plants have been very healthy and have always grown well. They come in pots which can be planted with the plant. Be sure to bury the entire pot or moisture will be wicked out of the ground through the pot.
|On Sep 20, 2015, ellenfoster Hinesburg, VT wrote:
plants arrived well packaged and the daylilies I ordered were in good order. The blue grass samples were small, although, because of their pots, I could see that they had not just been re-potted into a larger pot, as some nurseries do. Each time I order from them, about every year or so, I find that the plants I order are smaller than I expected.
|On Jul 28, 2015, enviroplanter Spring House, PA wrote:
Posted on May 26, 2015, updated July 28, 2015
On May 26th, 2015, enviroplanter changed the rating from neutral to positive and added the following:
I ordered from them again this year and was very pleasantly surprised. The plants arrived in great shape (their packing is minimal and truly ingenious), and the biodegradable pots make planting very easy. All plants have survived and are doing well. Definitely the place to go for perennials.
On July 28th, 2015, enviroplanter changed the rating from positive to neutral and added the following:
I'm not so sure now about the coir pots. I had occasion to dig up some of their plants that I planted earlier this year; in some cases the roots had developed well through the pot, but in others (same variety in the same location) there was practically no root development.
|On Jan 2, 2015, woof12 Philadelphia, PA wrote:
Posted on December 14, 2012, updated January 2, 2015
On May 4th, 2006, woof12 added the following:
On May 2nd. Bluestone replied to this rating & my comment of April 28th., but for now I\'m keeping it as is. I\'ve contacted the company and now I\'m just waiting for the refund. But I still don\'t see it as being the carrier\'s fault as they suggested. I\'ve gotten other plants thru various mail order places & never had problems like these. I still think Bluestone has a problem with the way their plants are packed and shipped. The plants arrived totally bone dry & all over the carton out of their pots. That\'s not the carrier. That\'s how they were probably packed up in shipping.
On May 9th, 2006, woof12 added the following:
The refund from Bluestone finally came thru but I I still stand with the original rating & I see I\'m not the only one with this problem. Also, since Bluestone will see this it would be nice if they did something about their shipping & handling department. There\'s no excuse for what happened!
On April 25th, 2007, woof12 added the following:
Geez! Another so-so order. A few plants were okay but some were too small and got weighed down by all those stupid peanuts. One was so small it shouldn\'t been shipped, at least not yet & not at those prices. Also, some of the plant pots/cells were broken. in shipping.
On April 26th, 2011, woof12 added the following:
Another loser of an order. Out of everything ordered ony 3 plants were any good. The rest were either dead or dried up. They replaced the dead & dried up ones, but some replacements had the same problem.
On December 14th, 2012, woof12 added the following:
Just got their spring 2013 catalog & don\'t like anything about the new system they have forsing their catalog. now they sell just one plant in a plantable pot for double what the old way cost. I still think the old way was better.
On January 2nd, 2015, woof12 changed the rating from negative to neutral and added the following:
Whatever happened to the old Bluestone? Their spring 2015 catalog just came & they've pulled the discount code from it. First it was 20%, then 15%, & last year it was 10%. Now there's no discount code.
On Jan 2, 2015, Bluestone Perennials responded with:
On May 2, 2006 3:09 PM, Bluestone Perennials added:
Bluestone here: Sorry to hear that your order is not surviving transit. If once carrier is more gentle in your area than another, we can assign a method of shipping to your order of your choice. We can't tell who you are from this site, but we hope you have contacted us directly for a full refund. Our apologies.
On Apr 28, 2011 10:25 AM, Bluestone Perennials added:
We are glad that you have been in touch regarding a refund on your order, as this is always an option with our 100% guarantee. We are as disappointed as you are that your plants arrived in poor condition."
|On May 16, 2014, esanita (Zone 7a) wrote:
Customer service is top-notch. But the coir containers don't seem to work well. I've received plants in plastic containers and even in plastic bags, and they all grew better than ones in the coir pots. I've cut off the top of the pots so that there isn't any coir above the soil line. Even so, these plants don't seem to do as well as from other mail-order companies.
|On Jun 10, 2013, frahnzone5 Bensenville, IL (Zone 5a) wrote:
I ordered several plants during their 50% off sale. Half of the order arrived if good shape. The other half was blackened and shriveled. This was not a case of shipping damage, those plants were boxed and sent in that condition. It only took 3 days for the plants to arrive at my door and I unpacked them immediately. I emailed Bluestone and they responded promptly and said they would either send replacements or give a credit. I received a credit. So I would give them a 'A' on customer service and a 'D' on plant quality. And I absolutely HATE those coir pots.
|On May 31, 2013, pblge Buffalo, NY wrote:
I miss the old Bluestone. They used to be, in my experience, been the best mail-order company around. Good selection, healthy plants, and unbeatable prices. They changed all that a couple of years ago, and it's a much less appealing source now. First, they tripled their prices. Sure, they upped the size of their plants, but I think few of their regular customers appreciated the trade-off. Second, the put their plants in "biodegradable cocopots." I am not sure about how well these degrade, but I urge you to NEVER PLANT THEM DIRECTLY IN THE GROUND. Most of the plants I tried this with last year are still relegated to that little 4" x 4" space. A very few were able to grow through it, but I will never plant it directly again. Now I'm left with the choice of digging the plants up, thereby disturbing their growth, or watching them be small for however many years it takes for the cocopots to disappear. Sure, you can cut the pot and remove the plant, but this is much more likely to damage the roots than removal from a plastic pot.
|On May 14, 2013, mariaverderamo Townsend, DE wrote:
Posted on December 19, 2007, updated May 14, 2013
On May 14th, 2013, mariaverderamo changed the rating from positive to neutral and added the following:
Bluestone sent me a refund check for the cost of the clematis, so I am changing my rating from negative to neutral.
|On Jul 13, 2012, WoodlandLisa KILLINGWORTH, CT wrote:
Posted on July 10, 2012, updated July 13, 2012
On July 13th, 2012, WoodlandLisa changed the rating from negative to neutral and added the following:
Addendum/update: Bluestone Perennials responded to my post w/ apologies and explanation for why they never received my original email. While I never received any kind of system notification indicating that my email was returned and/or undeliverable to Bluestone, I have since spoken w/ Bluestone and they were extremely pleasant, apologetic and willing to remediate the problem to my satisfaction - either by refunding my money or shipping new plants.
I have elected to have new plants to replace those that died sent to me in the fall. For now, I am keeping my status for this company as neutal until I receive the new plants and see the condition that they are in. As I indicated in my original post, all my plants in that order were not healthy looking and for this reason, I am not fully confident giving a postive status. I will gladly update this post in the fall once I receive new plants.
On Jul 13, 2012, Bluestone Perennials responded with:
"On Jul 12, 2012 3:05 PM, Bluestone Perennials responded with:
Sorry to hear that your email was lost in transit. Our server will refuse emails with large pictures or many images, so that may have happened. Please be in touch by phone, or try sending your images individually. We answer every email we receive within 2 days. Let's get this resolved right away to your satisfaction. We can reship or refund at your discretion. Please be in touch, and never hesitate to call if you have not heard from us - we are standing by to help!"
|On May 25, 2012, ge1836 Pittsford, NY (Zone 6a) wrote:
Posted on April 21, 2012, updated May 25, 2012
On April 21st, 2012, ge1836 added the following:
I love Bluestone plants and have ordered from them for five years.Iwas reserved when they went to coir pots and abandond the tripple plant pots that were less expensive.
I must admit there were losses but Bluestone always made it right.
I placed an order a few weeks ago and was willing to give the new pots a try.
The box ,minus the peanuts,of seventeen plants arrived in great shape. A few were under moist but they are having a drink. The rest were in good shape and many had roots comming thru the pot.
On May 25th, 2012, ge1836 changed the rating from positive to neutral and added the following:
My April order is doing well.I am giving a neutral to my rating because the co-co-pots are a bit of a nuisance to me, the extra handling is a peeve but necessary I believe.
The April order was planted with some of the tops of the co-co pot exposed,they began to dry out,after a week I dug them up and replanted the co-copot with the bottom cut off. I also slit the sides to allow root growth.
Since my replanting the plants are doing well.
The April order plants that were completely covered with dirt did well from the beginning.
I just received a "sale" order and cut the bottoms off the pots and slit the sides then planted and watered well. It will be awhile to see if this handling method works.
|On Apr 28, 2012, JulieBW Geneseo, NY (Zone 5b) wrote:
My box of plants arrived in excellent condition. I have been served well by Bluestone in the past, and will continue to order from them. I don't miss the three-packs, many times the plants were just too small to do well without a lot of extra attention. I am reserving judgement on the new pots. Some of the roots had grown into the coir, as described in the video, but several had not. I would not recommend planting the whole pot: if the top edge pokes above the soild surface, I believe it will wick moisture away from the roots. I used a scissors to cut off the top inch or so, bringing it below the soil surface level.
|On Apr 23, 2012, Samlau Cincinnati, OH (Zone 6b) wrote:
Just received my 4 plants today i ordered from Bluestone.
On Apr 23, 2012, Bluestone Perennials responded with:
"On Apr 23, 2012 12:40 PM, Bluestone Perennials responded with:
Please be in touch, Samlau! We will immediately reship your entire order. You should not have received plants in such condition, and I apologize that they had such a rough ride. You are welcome to nurse the original shipment along if you want to, but you deserve better, and we ship again."
|On Mar 22, 2012, woodweasel Fleetwood, PA wrote:
Posted on February 21, 2012, updated March 22, 2012
On February 21st, 2012, woodweasel changed the rating from negative to neutral and added the following:
I am changing my rating from negative to neutral. I am still not happy about the price increases and I have to say the plants I got in the new pots didn’t look a whole lot different than the 3-packs. Prices have been creeping up over the years anyway from 10-11-12 dollars to 14-15-16 dollars per. Now I will buy the 50% off sale plants when I see something I can use.
Here is why I am changing my review to neutral: great customer service. I had multiple little problems using the website yesterday and in the end I was not sure if my order went through or not. So I called. Problems solved right away, my order was attached to a previous order saving me a few additional dollars on shipping (I tried to order a certain plant that was on special. By the time I got to pay for it it was off special – yikes! Then, a few weeks later, I saw it was put up on the special page again and decided to place an additional order). The operators always sound so kind and concerned. In addition to being competent at their job they are knowledgeable about the plants and they will still replace failed plants without question.
And, it’s worth calling just to listen to the voice of the man who answers the phone!
Additional bonus of high Bluestone prices: I get to try out some of the other recommended companies whose prices I previously thought were too high!
On March 22nd, 2012, woodweasel added the following:
I decided to give Bluestone’s much touted coir pots a try and ordered 6 plants from them last fall. Here is my assessment of the new product: One plant is doing fine. When I brushed away the mulch of chopped leaves of four other plants I found them sitting up in their little square holes like cups in a cup holder – the soil was moist around them but because the plants had popped up (no roots extended beyond the coil shell) and the coir pot was sticking up in the air wicking moisture, the plants themselves were dry. These were not happy plants. I picked them out, cut off the “pot”, replanted and watered. Hope for the best…The last two plants disappeared over the winter. Curiously, their pots were still there sunk in the ground and moist. But no plant. If you order from Bluestones you must plan to cut the pot down by half before planting (I cut a half inch of mine before planting but it wasn’t enough.) It’s tough stuff, but remove it you must. If you aren’t planting right away you must take them out of the coir pot and slip them into one of the square plastic pots you surely have hanging around or submerge temporarily in a tray of compost. This is progress?
On Mar 22, 2012, Bluestone Perennials responded with:
"On Mar 23, 2012 8:19 AM, Bluestone Perennials responded with:
|On Mar 9, 2012, HankerB Jordan, MN wrote:
Thank you, thank you, thank you, everybody. We love to garden. So much so, we just bought a 10-acre hobby farm so we can go crazy.
On Mar 9, 2012, Bluestone Perennials responded with:
"On Mar 10, 2012 10:11 AM, Bluestone Perennials responded with:
Dear HankerB and other concerned customers;
|On Feb 19, 2012, juliabears Harrisburg, PA wrote:
Posted on December 12, 2011, updated February 19, 2012
On December 12th, 2011, juliabears changed the rating from positive to negative and added the following:
I used to really love Bluestone because the of the wide selection at decent prices. The plants were small but they grew quickly so the small size was okay for me.
But a +60% price increase? Fortunately I purchased most of the perennials I needed before the drastic price increase.
Smart business people don't increase prices by +60%, especially in today's economy.
Bluestone, go back to what made you a Top 30 company.
On February 19th, 2012, juliabears changed the rating from negative to neutral and added the following:
I may have been a little too critical with my comments from 12/12/11. Yes, they are a lot more expensive than previous years. But in comparison with the other vendors, they are fairly close. I will use their website for ideas and possibly purchase in small quantities in the future. They do have a fantastic selection.
|On Jan 15, 2012, sheepwrecked Lake Lynn, PA (Zone 6a) wrote:
A couple of comments: First, I work in the plastics industry and plant pots are highly desirable recyclables. We make as much of our products as possible out of "regrind" plastic, for which we pay a premium price, and we never have enough. I personally put all my plastic plant pots in my recycle bin at the curb and they are all taken, even the trays under the pots. Here's something to think about re plastic--we make plastic pallets vs. wooden ones. Wood pallets come from cutting down trees, are generally used once, and most often end up in the landfill. (yes, I know some people burn them for fuel, more pollution by the way, but most are landfilled). Our plastic pallets are re-used over and over again and when they get damaged are ground up and remade into a new pallet. Plastic resin is much too expensive (as high as 70 cents a pound) to waste in a landfill. We buy old plastic from every source we find. Our process does not produce ANY air pollution and we don't need any EPA air permits and don't even have any "smokestacks" or vents.
|On Dec 30, 2011, aglading Rochester, NY wrote:
Spring of 2010 I placed an order with Bluestone and was extremely pleased with the product. Of over 75 plants, all had nice sturdy root systems, and only one was lost due to predation.
On Dec 30, 2011, Bluestone Perennials responded with:
"On Jan 3, 2012 2:57 PM, Bluestone Perennials responded with:
Hello aglading, and thanks for letting us address your concerns. First let me apologize for the need to backorder from your spring order. Our standard policy is to grow more plants than we think we will need so that we can fill every order through to the end of the season, and not disappoint anyone, ever. Unfortunately, crop problems arise at any time from any direction, and even plants that are ordered early can bump into them. Mother Nature plays a large part in the equation and this year she certainly had her way with us. The long and the short of it is, we strive to do the best we possibly can, and then stand by our guarantee. Please let us know if your fall plants are not gorgeous next spring and we will reship fresh vigorous plants to you or issue a refund, at your discretion. I hope you will allow us this chance to rebuild your trust in us, as the new product line is very exciting!"
|On Dec 23, 2011, mikerotell Franklin Park, NJ wrote:
I've ordered from Bluestone in past when they sold in 3 paks and have always been pleased with my purchase. Bluestone filled a niche, strong young plants at reasonable prices. There were no other quality mail order nurseries that were offering the same quality and value. Sadly, Bluestone lost it's focus. The very thing that made them unique and great is no more. There is no dispute that their plants are still top notch but unfortunately there is no longer anything that sets them apart from other nurseries. Granted, going 'green' is nice, but do I really need to a pay a premium for the cadillac of biodegradable pots? Where is the value in that? Besides, bidegradable pots in one form or another have been around for years. This isn't exactly new technology. Do I need or even want larger plants? Well, to be honest, not really. I was perfectly happy with smaller plants, they were healthy, well rooted and sturdy. They offered an excellent value and within a year or two proved to be superior to other plants that I paid much more for. I won't go off the deep end and say that I will never order from Bluestone again, but what I can promise you is this- you will no longer be my first choice. Judging by the recent customer comments on this forum it seems as though I am not alone. Please reconsider your marketing tactics. I would hate to see you lose you Garden Watchdog Top 5 rating.
On Dec 23, 2011, Bluestone Perennials responded with:
"On Jan 3, 2012 3:14 PM, Bluestone Perennials responded with:
Thank you for your concern, mikerotell. We still strive to be your first choice for perennials. Our product is now larger with superior root growth compared to our previous 3-pak (wait til you see!) and pricing on the plants that were previously in 3-paks has, obviously and necessarily, gone up. Our goals in all of this were to offer a better plant at a competitive price while improving our impact on the environment. We have looked at options for years that would allow us to quit using huge quantities of plastic, and to get away from the packing peanuts. This new coir pot and its packing carrier fit the bill for both, and as a fringe benefit, is producing plants with fantastic growth and vigor. I hope you will stick with us and give this new product a try - I know you will be impressed!"
|On Dec 15, 2011, calstateworker Sacramento, CA wrote:
You know, as potential customers, we already have the ultimate defense against being overcharged. If the prices are rediculous, don't order anything. There, fixed it.
|On Dec 11, 2011, ladybug61 Ocala, FL wrote:
I haven't placed an order with Bluestone Perennials yet but I have been reading many of the customer comments, and in particular the negative comments in reference to their large increase in prices on plants as stated on the Garden Watchdog site and it would seem to me that Bluestone's explanation for their increase in prices was a little lame stating that the newer type of pot costs more. However, since they no longer have to purchase the packaging peanuts used for shipping AND the various size plastic pots wouldn't that HELP to defray the cost of the newer pots? Their increases in prices does seem a little exorbitant. Just wondering!!
|On Oct 17, 2011, khoy Somerville, MA wrote:
Posted on September 13, 2011, updated October 17, 2011
On October 17th, 2011, khoy changed the rating from negative to neutral and added the following:
My plants finally arrived in 4 business days, and one was certainly worse for wear. There was dirt scattered around the package and one of the plants was ejected from its pot. The company is using eco-friendly coco pots, which is a nice gesture, but I think the pots dry out too quickly. One of my three plants flourished beautifully, but the other two never acclimated and died. I emailed the company, received a prompt response in two days, and received a refund soon after that. I did not have a good experience with this company but they handled the situation appropriately.
On Oct 17, 2011, Bluestone Perennials responded with:
"On Sep 14, 2011 3:55 PM, Bluestone Perennials responded with:
We can certainly appreciate your frustration, khoy. We as a company have never (in 38 years) had to deal with the level of disruption that Irene caused in the shipping stream. We chose to err on side of caution and not burden our storm-beleaguered customers or our shippers by sending a perishable product into a storm ravaged area. Unfortunately, there is no clearing house of information regarding areas that are closed to shipments so we took our best guess and held the shipments to most of the East coast. Who could possibly have predicted that the next week would bring 10" of rain and flooding to the same area? It was a nightmare. I have checked and your package was sent UPS Surepost, and is scheduled to arrive Friday per UPS. I apologize for the misrepresentation of the usual time in transit. Don't hesitate to call us if there is anything less than perfect about your plants when they arrive, since we want to make this right for you despite the numerous delays."
|On Aug 18, 2011, beblue3333 Madison, WI wrote:
Posted on May 20, 2005, updated August 18, 2011
On July 12th, 2005, beblue3333 added the following:
This is a great company that offers a wide range of perennials and shrubs.
They are however small but for the price I can wait. Most perennials do great the 2nd year anyways. You can also get quite a bit of a deal with their specials and closeouts. I have always received live and healthy plants from them and most are doing great.
Their shrubs are small though, so if u can't wait for these, i'd get gallon ones from elsewhere.
Will definitely order from them again and again.
On August 18th, 2011, beblue3333 changed the rating from positive to neutral and added the following:
I have been ordering from them for a number of years now. And I, like others on here, am shocked by the new prices for the Fall catalogue! This can’t just be from the new eco pots. (I think it’s great that they switched to this). I can’t no longer afford to order from them much anymore. Some of the items cost even more than the local nurseries here! Really too bad!
|On Aug 16, 2011, bookreader451 Troy, NY (Zone 5b) wrote:
Posted on May 7, 2009, updated August 16, 2011
On August 16th, 2011, bookreader451 changed the rating from positive to neutral and added the following:
I have been ordering from Bluestone consistantly for the last few years and I too was shocked at the price increase. I am disappointed because I was always able to find a great selection at a reasonable price.
|On Aug 15, 2011, mudbugs56 Monessen, PA (Zone 6a) wrote:
Posted on May 23, 2008, updated August 15, 2011
On August 15th, 2011, mudbugs56 changed the rating from positive to neutral and added the following:
After several orders with Bluestone over the years that I was mostly satisfied with, I must express my disappointment with the changes they have made. I had already planned a fall order, but now that the catalogue has arrived I am dismayed at the astronomical price increases. I can no longer afford to order from Bluestone Perennials; my money will go a lot further elsewhere.
|On Aug 13, 2011, kmast Castro Valley, CA wrote:
POSITIVE: I too, have been a very satisfied customer of Bluestone Perennials for many years. Plants are very healthy, and the customer service I have experienced has been very positive. I usually spend $100-200 every year, at least. I enjoyed participating in their recycle program. Was very happy to have heard that they would be going to coco pots this year.
|On Aug 13, 2011, frk040 East Northport, NY wrote:
Been buying from these folks for over 20 years - never a problem with plants and very affordable. Not any more : add my name to the people upset with the huge (make that HUGE) price increase for individual plants. Last fall, I purchased the Shade Garden for $119 - this year it's $295!!
|On Jul 26, 2011, shine389 Pittsburgh, PA (Zone 6a) wrote:
I have been a customer of Bluestone for many years...over 20 years. I couldn't say enough good things about them.
On Jul 26, 2011, Bluestone Perennials responded with:
"On Jul 27, 2011 2:37 PM, Bluestone Perennials responded with:
Gloria - thank you for your heartfelt comments and concerns. It sounds as if everything that could go wrong with your order, did. We will of course make the situation right with you (via separate correspondence). We appreciate the chance to salvage our reputation with you and we thank you for your years of support. Look for our more detailed email shortly."
|On Jun 28, 2011, SheilaMcDevitt Pittsburgh, PA wrote:
Bluestone has, for many years, been my go to mail order plant source but I am so sad to see that they are changing their inventory to larger, more highly priced plants. They will be sent in coco fiber pots which is nice but I have always liked that most plants came as a quantity of 3 very small healthy plants very reasonably priced which, once planted, quickly adapted to their new environment. Their service has always been, and I assume will continue to be wonderful but there are a handful of great nurseries carrying a large variety of healthy plants in 4 in pots within 10 miles of my home. Their prices are 1/2 the new prices being charged at Bluestone. I will, however, continue to use Bluestone for shrubs, bulbs and harder to find perennials and hope they never go to 1 gallon pots for their shrubs.
|On Jun 26, 2011, Hemhostaholic Scranton, PA (Zone 5b) wrote:
Posted on May 26, 2011, updated June 26, 2011
On June 26th, 2011, Hemhostaholic changed the rating from negative to neutral and added the following:
I hate to leave a negative comment, so I'm updating this review from negative to neutral. My significant other called, spoke to someone in customer service, and they immediately put him on the phone with the manager of customer service, they refunded the whole lot/cost to his CC. A complete refund! I was not even bothering to call, as it was his CC that was charged. I thought that BP would have refunded just the plants I was not happy with, not the entire order. So, again, in my dealings with this company, their customer service is second to none!
I was informed by a few members on the NE Forum that have ordered from BP, that my plants should bounce back, they there's always had. I went down to my SO's Mothers house, and checked on the plants. About 1/2 of them look like they will make it, about a 1/4 of them are down to the ground, with no visible signs of growth, and the other 1/4 of them are not just going strong, but are flowering and look about what you would expect from a trade gallon nursery pot from a local nursery! I believe the reason for 1/4 of the plants being gone was poor plant material + a rabbit population that is crazy. I'm not down there every day to see what gets mowed down by the furry things, but I have seen the outcomes.
On Jun 26, 2011, Bluestone Perennials responded with:
"On May 26, 2011 2:52 PM, Bluestone Perennials responded with:
We're just as disappointed as you are. Please contact us directly for a full refund. We hope you'll give us a chance to salvage our reputation with you sometime in the future, and certainly understand your frustration. Gardening is supposed to be fun.
|On Jun 10, 2011, LeeAnne151 Portland, OR wrote:
Posted on June 10, 2011, updated June 10, 2011
On June 10th, 2011, LeeAnne151 added the following:
Oops, it was Little Honey not Little Lamb hydrangea.
|On May 17, 2011, idanou Provincetown, MA (Zone 7a) wrote:
Posted on October 27, 2010, updated May 18, 2011
On May 17th, 2011, idanou added the following:
I remain neutral to this company. The Echinacea didn't sprout and they sent me a replacement which is doing fine. And I think that's very nice of them. The tulip mix and the muscari have done very well as one would expect from a Simple Pleasures product.
I want to make it clear that I think mail order perennials is just not my thing. Again, when you factor in the cost plus shipping and the size of plant you are getting (small so they take awhile to settle and grow), it's just not worth it to me. Nursery stock from my local nursery comes in much larger sizes for not a whole lot more.
So if you want to do mail order perennials, then I can tell you Bluestone have great and speedy service. But I'd check your local nursery for more immediate gratification for a few dollars more.
On May 17, 2011, Bluestone Perennials responded with:
"On Nov 2, 2010 11:16 AM, Bluestone Perennials responded with:
Please don't hesitate to let us know if you have any problems, and I will pass along your feedback."
|On Sep 23, 2010, NLaw Fort Worth , TX (Zone 8b) wrote:
I have been a customer of Bluestone for a few years now, and they had been a favorite, but now I am withholding my judgment because of the poor packaging. I'm having good success with other companies that pack the plants carefully with wet newspaper and plastic. Bluestone ships the plants in a box with styrofoam peanuts. Besides the fact that those peanuts are terribly annoying, this packaging doesn't preserve the plants during shipping well at all-- especially for the tiny 3-packs. If I can get the same plants from another company that packages them better, I will probably choose them over Bluestone in the future.
|On Sep 11, 2010, 7B_8A Fayetteville, GA wrote:
Have almost always received healthy, vigorous and well rooted plants. Will never complain about the size-that's why they're priced the way they are. My primary problem with this vendor is the packing. If they read through all of their negative feedback postings they may see a common theme. I don't think I've ever received a shipment that didn't have some broken branches or leaves from being jostled about and chafed by those pain in the box peanuts! Once I received a Leonard Messel magnolia that was completely defoliated by the time I got it. To Pat's credit it was promptly replaced (no pictures required, no questions asked) but it seems like a heck of a way to do business. If they they want some better ideas on how to pack mail order plants they only need to place an order with High Country Gardens (now that man knows how to pack a shipment), Brushwood Nurseries (for shipping vines) or Logee's who ships similar size perennials. Musser Forests even does a better job with just plain old newspaper!
|On Jul 16, 2010, daisy96 Warwick, RI (Zone 6a) wrote:
Posted on July 16, 2010, updated July 16, 2010
On July 16th, 2010, daisy96 changed the rating from positive to neutral and added the following:
This is a follow-up to how my plants are doing 2 years later. The daylilies are doing just fine and the gaillardia fanfare is still small but blooming nicely. I would buy these plants again. I bought 3 different columbines at that time and one of them is barely hanging on. I will not buy their columbines again.
On July 16th, 2010, daisy96 added the following:
Last year I ordered their pre-planned Butterfly Garden and several other plants. This is a follow-up. Rabbits have totally destroyed my echinacea purpurea, coreopsis early sunrise, monarda raspberry wine, and stokesia color wheel. Several of the plants in the set came in packs of 3 but not all of them made it. I bought another columbine and again it didn't make it.
|On Jun 10, 2010, immigrant_punk Pittsburgh, PA wrote:
I ordered from the end-of-season special offers, so I knew that the plants would probably have deadheaded stems, a few browning leaves and so on; I also expected them to be quite small. But I thought the prices were very good and there were some interesting plants I fancied so I ordered. I received an acknowledgment, an order number and the information that they would email me when the plants were shipped. Just over a week later I got an email stating they were being shipped, but with a different order number, which was confusing. They arrived when scheduled - several of the stems were broken, quite possibly by me when I was trying to find them and get them out of those damn packing peanuts (which my puppy loved cos they got everywhere). However the plants seemed OK for the money and as I'd expected.
|On May 14, 2010, trinity985 Bloomfield, IN wrote:
I ordered my plants from Bluestone for Spring 2009 delivery. I ordered 3 types of grasses, and one type of flower. Everything arrived looking healthy. One flowering plant died soon afterward. However, the company replaced it, and in a very prompt manner.
|On Sep 21, 2009, MarshfieldMA Marshfield, MA wrote:
To be one of the top-rated companies on this site, I was rather shocked when I received my order. The plants were smaller than I expected, root-bound, and worst of all most of them were bone dry and severely wilted. You would think that this company would water the plants before shipping them and wrap them in a way to prevent them from drying out. I received these plants two days after they were shipped so they should not have looked as bad as they did. I immediately transferred the plants to larger pots after receiving them and watered them thoroughly. By the next day their appearance had improved and they looked even better the following day. I plan on planting them within the next week into the ground. All of the plants appear as though they will survive. However, I think I will try a few more companies for future purchases of perennials to get a fair comparison to the perennials that I received from this company.