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Comments regarding Bluestone Perennials

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1128 positives
103 neutrals
92 negatives

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RatingAuthorContent
Negative sixlazyk
(3 reviews)
On May 5, 2006, sixlazyk Silt, CO (Zone 5b) wrote:

I have ordered for the last 3 years from Bluestone Perenials and all three years I have had 30 to 40% of my plants come dryed out, frozen, dead and generally in poor shape. I've had 1/2 of the plants have most of their soil on the bottom of the box and feel that they are extremely poorly packed. I've ordered from other companies back east and NEVER had a problem getting the plants here in perfect order. I will never order from Bluestone again.

Negative girlscouts
(2 reviews)
On Apr 26, 2006, girlscouts Nashville, TN (Zone 6b) wrote:

This was my first experience ordering from this company, but I have ordered from other companies in years past with great results. All of those plants arrived in good health and are thriving.
When I received my order from Bluestone, my heart sank.The plants were basically starts, not plants trimmed back for the trip, but rather tiny stems with minimal growth. The plants did not have the size nor vigor to survive the peanuts that were poured on them for travel , so that many came with stems only, despite my very gentle unpacking of these tiny fragile things. I have never, in any nursery, seen plants this small for sale. They would never take the risk, as they know that survival of such starts in a garden would be questionable. It appears that I have already lost 1/3 of my phlox, even with the gentlest of handling as I carefully coaxed them into their new bed. The 3 iteas, look more like weeds in my garden, as they are 3 inches high and have three leaves each. They have spots on some of the leaves, so I'm not sure of their health.The limelight hydrangeas are the same size, but are healthy looking. The iberis, well I planted the broken little starts, all 3-4 inches of them each, one stem each. The jury is out whether they'll make it. I feel a fool, and will never use this nursery again. It has wisened me up as far as recommendations from others. I wonder if they are all from customers, or from employees of this company. I can't imagine that it is just my poor luck that they only sent me such pitiful samples.


On Apr 26, 2006, Bluestone Perennials responded with:

"


On May 2, 2006 3:01 PM, Bluestone Perennials added:

Bluestone here: Our hearts also sank when we heard how your order arrived. We'd like to salvage our reputation with you, if you will give us the chance. Please contact Jan at [email protected] as we have no way of knowing who you are. We hope to hear from you soon."


Negative botanica37
(6 reviews)
On Mar 17, 2006, botanica37 Oakton, VA (Zone 7a) wrote:

I have been a customer of Bluestone for 3 years - I have ordered at least $100 worth of plants every spring... and my biggest disappointment is that I lost over 75% of every single order. The first year when it happened, I figured it was my fault, maybe should have been taking better care of the plants (who were all tiny and beat up), but when it happened the second year and then this winter again ... no more Bluestone for me.

Probably the weirdest part of all is that I plant in groups and with the same conditions, yet one plant survives and one doesn't. I shelled some hard earned cash on the Lenten Rose, which I love and planted 3 last spring. Now is almost spring again and I have one left and it doesn't have much life in it. Overall, in my gardening experience, I have never had such a high ratio of plants dying, that I had with all my orders from Bluestone.

Negative melisab
(2 reviews)
On Jun 8, 2005, melisab Hartford City, IN (Zone 5a) wrote:

The plants are small but that is explained in the catalogue. My advice is to buy specialty varieties that you can not locate at your local nurseries from the mailorder catalogues. I could not find my beloved Pineapple sage anywhere and there are many varieties of dianthus that I can only find at Bluestone. Sadly I did receive two empty cells, the plants died before it ever got here & the plants beside it grew larger & covered this fact up.

Negative jojopoop
(1 review)
On May 27, 2005, jojopoop Fort Worth, TX wrote:

I am not impressed with Bluestone. I do not live in Ohio, but I placed my first order a few weeks ago and received it on 5/24/2005. I concur with Janiejoy's post. The plants are extremely small. They do not look like the pictures at Bluestone website at all. The hydrangea is in a 4x4 pot alright as advertised, but the plant has 3 stems. Each steam is about 3" tall with one or 2 leaves. Had I know about the quality of the plants, I would go to my local nurseries, Home Depot or Lowes and pay a few more bucks, but definitely get a better plant. The PHLOX comes in a pack of three. Each unit has a thin stick (like a toothpick) about 3" tall and without a leaf. I wish I had a digital camera so that I could take the pictures of the plants I recieved and post with this post. Four other packs were completely dry when I opened the package. I water them as instructed. Two survive, the others died. I spent almost $90. I am shocked when looking at the plants. Of the 18 plants I received, 3 are small but gorgeous; 3 are smashed a little but healthy. The rest is just a nightmare like the ones from Richard Owens companies (eBurgess/Royal Dutch/Direct Gardening/House of Wesley...etc). At least, the plants from Richard Owens companies are cheap. I feel being ripped off.

After I placed my first order, Bluestone had 50% off sales. I was thinking of placing another order. Then I decided to wait until I received my plants to see how the plants looked like first. I am glad that I waited. I will definitely not order from Bluestone again even if they have 75% off or free shipping (Yeah right!!).

Also today, I receive my order from Flower Scent Gardens--a nusery from Ohio. The plants from Flower Scent Garden are cheaper and way way bigger. All the plants have flowers and/or buds. I check my credit card online and Flower Scent Gardens has not charged my credit card yet.

So, all I can say to Bluestone is phewwwwwwwwwwwww!!!!!

Negative SnoopyPuppy
(6 reviews)
On May 21, 2005, SnoopyPuppy Arlington, TX wrote:

After reading so many positive comments about Bluestone, I placed my first order on May 10, 2005. On May, 11, I received an email informing my order would be shipping in the week of May 16. Since my order would not be shipped until the week of May 16, I sent them an email on May 13, asking if I could add a few more items to the order. Bluestone did not respond to my email until May 17. Bluestone representative--Pat--informed me that my order had been posted to ship; therefore, I could not add additional items. That was understandable. But, on May 20, 2005, I received an automated email from Bluestone informing me my order was shipped on May 20, 2005. According to the UPS tracking, I will receive my order on May, 25. I wish I could have positive experience with Bluestone like many of you have had. Bluestone did not respond to the customer's email in a timely manner. When they finally did, they did not tell the truth. From the company's website, they say if the orders have not been shipped, the customers can modify the orders anytime. I tried, but could not find the option allowing the customers to modify the orders. Suck!


On November 25th, 2005, SnoopyPuppy added the following:

I sent the peanuts back 2 months ago, and have not recieved any voucher for free shipping.
Negative lego_brickster
(14 reviews)
On May 1, 2005, lego_brickster Lawrenceville, PA (Zone 5b) wrote:

I was eager to purchase from this company because of it's high rating here, however I do not think it lives up to it.
Overall a fair experience - but some minor things still leave a bad taste.

I was rewarded with a small swarm of whiteflies when I opened the box - Yuck.
The packaging was not so good - Packing peanuts everywhere.

Two plants had their tops crushed because they were too tall for the box, and were broken when the box flaps were closed. One was tall and shrubby, and only the topmost leaves were broken. The other had it's flower stalk (already in bloom) busted off - again the main plant was unharmed. I know that both plants will recover - so I did not pursue a replacement. It's just annoying to have lost some of the plant's stronger growth when it could have been avoided.

I was also surprised when I was billed on my credit card at the time of the order - some four months before delivery. Most other companies bill when the plants are shipped. It's a minor nuisance, but one I could do without.

Lastly I can't say I'm fond of their practice of forcing you to buy three of any one perennial. I'm sure it's better for them, but of course, it artificailly triples the price too - it raised my cost to a point where I could not buy the variety of plants that I wanted.

Overall plant health was good, and were as described in their catalog - but still plenty of room for improvement.

Negative smithroz
(5 reviews)
On May 27, 2004, smithroz wrote:

I was underwhelmed by this company.

My order arrived on a timely basis and I knew to expect small plants, but I found the packaging third rate at best. The creeping jenny in particular had taken a real beating. Only eight of the 12 plants I had ordered survived transit. The four plants were promptly replaced, but a little less of a new age attitude towards the use of modern packaging would have made the frustration of asking for replacement plants unnecessary.

Companies that are much less highly thought of on this sight such as Spring Hill and Gurneys routinely send their live plants in specially designed shipping boxes with snug fitting plastic lids to prevent the plants from getting dehydrated and crushed if UPS or the U.S. Postal Service decides to play volleyball with the order.

Bluestone had jammed all 40 of my plants in their flimsy plastic pots inside one large cardboard box, cushioned only with some biodegradable plastic peanuts they kindly asked me to return to them if I placed another order. No wonder my plants arrived quite dry and in a beat up state.

Negative Vasha710
(3 reviews)
On Jun 21, 2003, Vasha710 wrote:

Ordered from Bluestone based on their rating here--and the fact that they were running a sale. Never again.

All of the plants arrived looking like they had been locked away in a dungeon--a third were dead, another third almost dead, and the rest piddly, with poor root development. AND they sent me some mystery, mis-labeled green-leaved sedum instead of the purple-leaved one I ordered.

Negative naturelover
(1 review)
On May 20, 2003, naturelover wrote:


Because of Garden Watchdog and members' comments, I chose this nursery for my first order of the season.

I opened the very well packaged items with much excitement and anticipation...but what a disappointment. The two hydrangea plants were very small (smaller than I expected for the price). The nine poppies and six gaillardia plants were not only small, but wilted, with mostly yellow (dying) and brown (dead) leaves.

Our local nurseries, even Wal-Mart, would have had better plants than that. Sorry, but it's hard for me to understand how this nursery received such "high marks."

I'll not place another order with them. I have done business with other out-of-state nurseries, but never received plants in such bad condition.

Negative TinaMcG
(2 reviews)
On Apr 27, 2003, TinaMcG Palatine, IL wrote:

I was horrifed that Bluestone charged our credit card on March 17, the day after I placed our order -- and then set a ship date of late April. That violates the Federal 30-Day Mail Order Rule, which stipulates that all mail order merchandise MUST ship to the customer no later than 30-days after the credit card is charged.

Almost every company I deal with charges my credit card when the product ships; they don't push the system by taking their money any earlier. I complained to Bluestone Customer Service, who said they're aware of the 30-Day rule, and that many customers voluntarily waive the 30-day rule in exchange for special discounts. I knew nothing of any special discounts, so I demanded they credit our account and charge me ONLY when the order ships.

Their plants may be top notch, but I can't say much for their billing practices. I won't ever order from them again.

Negative mkf1
(2 reviews)
On Sep 17, 2002, mkf1 Brandywine, MD wrote:

While the plants I ordered arrived promptly & in good shape, I was billed $22.00 more than I was originally told when I ordered on the website. Apparently, the website calculated incorrectly. Customer service did agree to credit me the difference, but only after a lengthy conversation. Not sure I'd order from Bluestone again, & I surely won't order from the website.


On June 10th, 2006, mkf1 changed the rating from neutral to negative and added the following:

I gave this company a second chance after one bad experience. The plants sent were mostly dead, black, rotty roots. I'm done with Bluestone Perennials now for good. It's hard to believe that they get so many positive comments!

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