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|On May 5, 2006, sixlazyk Silt, CO (Zone 5b) wrote:
I have ordered for the last 3 years from Bluestone Perenials and all three years I have had 30 to 40% of my plants come dryed out, frozen, dead and generally in poor shape. I've had 1/2 of the plants have most of their soil on the bottom of the box and feel that they are extremely poorly packed. I've ordered from other companies back east and NEVER had a problem getting the plants here in perfect order. I will never order from Bluestone again.
|On Apr 26, 2006, girlscouts Nashville, TN (Zone 6b) wrote:
This was my first experience ordering from this company, but I have ordered from other companies in years past with great results. All of those plants arrived in good health and are thriving.
On Apr 26, 2006, Bluestone Perennials responded with:
On May 2, 2006 3:01 PM, Bluestone Perennials added:
Bluestone here: Our hearts also sank when we heard how your order arrived. We'd like to salvage our reputation with you, if you will give us the chance. Please contact Jan at [email protected] as we have no way of knowing who you are. We hope to hear from you soon."
|On Mar 17, 2006, botanica37 Oakton, VA (Zone 7a) wrote:
I have been a customer of Bluestone for 3 years - I have ordered at least $100 worth of plants every spring... and my biggest disappointment is that I lost over 75% of every single order. The first year when it happened, I figured it was my fault, maybe should have been taking better care of the plants (who were all tiny and beat up), but when it happened the second year and then this winter again ... no more Bluestone for me.
|On Jun 8, 2005, melisab Hartford City, IN (Zone 5a) wrote:
The plants are small but that is explained in the catalogue. My advice is to buy specialty varieties that you can not locate at your local nurseries from the mailorder catalogues. I could not find my beloved Pineapple sage anywhere and there are many varieties of dianthus that I can only find at Bluestone. Sadly I did receive two empty cells, the plants died before it ever got here & the plants beside it grew larger & covered this fact up.
|On May 27, 2005, jojopoop Fort Worth, TX wrote:
I am not impressed with Bluestone. I do not live in Ohio, but I placed my first order a few weeks ago and received it on 5/24/2005. I concur with Janiejoy's post. The plants are extremely small. They do not look like the pictures at Bluestone website at all. The hydrangea is in a 4x4 pot alright as advertised, but the plant has 3 stems. Each steam is about 3" tall with one or 2 leaves. Had I know about the quality of the plants, I would go to my local nurseries, Home Depot or Lowes and pay a few more bucks, but definitely get a better plant. The PHLOX comes in a pack of three. Each unit has a thin stick (like a toothpick) about 3" tall and without a leaf. I wish I had a digital camera so that I could take the pictures of the plants I recieved and post with this post. Four other packs were completely dry when I opened the package. I water them as instructed. Two survive, the others died. I spent almost $90. I am shocked when looking at the plants. Of the 18 plants I received, 3 are small but gorgeous; 3 are smashed a little but healthy. The rest is just a nightmare like the ones from Richard Owens companies (eBurgess/Royal Dutch/Direct Gardening/House of Wesley...etc). At least, the plants from Richard Owens companies are cheap. I feel being ripped off.
|On May 21, 2005, SnoopyPuppy Arlington, TX wrote:
After reading so many positive comments about Bluestone, I placed my first order on May 10, 2005. On May, 11, I received an email informing my order would be shipping in the week of May 16. Since my order would not be shipped until the week of May 16, I sent them an email on May 13, asking if I could add a few more items to the order. Bluestone did not respond to my email until May 17. Bluestone representative--Pat--informed me that my order had been posted to ship; therefore, I could not add additional items. That was understandable. But, on May 20, 2005, I received an automated email from Bluestone informing me my order was shipped on May 20, 2005. According to the UPS tracking, I will receive my order on May, 25. I wish I could have positive experience with Bluestone like many of you have had. Bluestone did not respond to the customer's email in a timely manner. When they finally did, they did not tell the truth. From the company's website, they say if the orders have not been shipped, the customers can modify the orders anytime. I tried, but could not find the option allowing the customers to modify the orders. Suck!
On November 25th, 2005, SnoopyPuppy added the following:
I sent the peanuts back 2 months ago, and have not recieved any voucher for free shipping.
|On May 1, 2005, lego_brickster Lawrenceville, PA (Zone 5b) wrote:
I was eager to purchase from this company because of it's high rating here, however I do not think it lives up to it.
|On May 27, 2004, smithroz wrote:
I was underwhelmed by this company.
|On Jun 21, 2003, Vasha710 wrote:
Ordered from Bluestone based on their rating here--and the fact that they were running a sale. Never again.
|On May 20, 2003, naturelover wrote:
|On Apr 27, 2003, TinaMcG Palatine, IL wrote:
I was horrifed that Bluestone charged our credit card on March 17, the day after I placed our order -- and then set a ship date of late April. That violates the Federal 30-Day Mail Order Rule, which stipulates that all mail order merchandise MUST ship to the customer no later than 30-days after the credit card is charged.
|On Sep 17, 2002, mkf1 Brandywine, MD wrote:
While the plants I ordered arrived promptly & in good shape, I was billed $22.00 more than I was originally told when I ordered on the website. Apparently, the website calculated incorrectly. Customer service did agree to credit me the difference, but only after a lengthy conversation. Not sure I'd order from Bluestone again, & I surely won't order from the website.
On June 10th, 2006, mkf1 changed the rating from neutral to negative and added the following:
I gave this company a second chance after one bad experience. The plants sent were mostly dead, black, rotty roots. I'm done with Bluestone Perennials now for good. It's hard to believe that they get so many positive comments!