Comments regarding The Plumeria GalleryClick here to return to The Plumeria Gallery's listing.
You are viewing only neutral comments
|On May 29, 2012, Theplantpusher Los Angeles, CA wrote:
Plumeria Gallery's Owner Marlene moved a months ago to the Metro Chicago area and her website and accounts associated with her business are now closed.
|On Aug 21, 2009, desertmikey Puerto Vallarta,
Mexico (Zone 11) wrote:
I would not order again from The Plumeria Gallery, as, in my opinion, there are much better mail order companies available specializing in plumerias. My order was slow to be shipped, requiring follow-up inquiries on my part, and was not shipped when promised. The cutting I received was small and not well hardened-off. Also, in my opinion, The Plumeria Gallery's prices for plumeria cuttings are high in comparison with other mail-order sources. I did receive my order (unlike several other customers leaving feedback here) so am rating my experience with The Plumeria Gallery as "Neutral". My advice: order from another company - there are some great ones out there. I believe the owners of this company mean well, but just don't (or can't) follow through to provide good service.
|On Jun 19, 2009, mamartin San Jose, CA wrote:
I ordered two Plumeria Plants from Marlene in April 2009 for my husband's birthday. Marlene said three weeks would be plenty of time for me to receive them. When they didn't arrive, I called Marlene and she tells me she had yet to send them. As they would not arrive before his birthday, I cancelled the order and asked for a full refund as the order and shipping had been paid for at the time of order. Today is June 19 and I am STILL waiting for a refund. Marlene insists she has sent the money yet fails to return calls or for that matter answer the phone. Her mail box is always full!
On September 5th, 2009, mamartin changed the rating from negative to neutral and added the following:
Well after much angst and assistance from the Better Business Bureau, Marlene has refunded, in its entirety, the outstanding debt from my April order.
Having a mediator was an advantage ensuring both parties were given an opportunity to see where the error was made. I appreciate the effort Marlene made in facilitating the transaction for the electronic refund. Thank you.
|On Oct 20, 2008, dogman5100 Houston, TX wrote:
I have to say that this company sounds like it is being run by 1 person. I ordered 1 cutting 2 weeks ago and paid for it 2 weeks ago. I called this Friday and was told it was shipped. My only problem is.... When you buy a product, the company should ship ASAP to make the customer happy or let them know a time when it will be shipped. Even if it takes weeks before it ships. Comunication goes a long way! I have a shipping tracking number now and should be getting the cutting this week. Cross fingers.
|On May 13, 2008, Lala_Jane North West, OH (Zone 5b) wrote:
My coleus from Plumeria arrived today and most of them were in pretty good shape. Two of them were broken, but the plants were quite large so that really wasn't a problem. If I were giving this rating exclusively on the plants I would say it was positive, however since both the service and communication were quite lacking I am giving it a neutral.
|On May 8, 2008, ZZsBabiez Lodi, CA (Zone 9b) wrote:
My experience was negative, but I feel a negative rating is a little extreme, since I did finally get plants.
|On Apr 4, 2008, cathy4 St. Louis County, MO (Zone 5a) wrote:
I placed an order from the ad here on DG. Payment made through Paypal. For the past month, I have made several attempts to contact this company through the email addresses from my Paypal account and their website to cancel the order and get a refund with absolutely no response, not even that they received my messages.
On April 21st, 2008, cathy4 changed the rating from negative to neutral and added the following:
I'm happy to report that from this posting, I've received my refund.
|On Mar 22, 2008, SCNewbie Anderson, SC (Zone 7b) wrote:
I bought the Coleus "Pick 3" & ordered Yalaha, Yulee, & Maricopa.
On April 6th, 2008, SCNewbie changed the rating from negative to neutral and added the following:
Update Apr 5 - After writing back & forth to Marlene a few times, I received 2 replacement coleus plants & 3rd gift coleus plant yesterday.
All 3 plants came thru with shining colors - healthy & well-packed.
|On Apr 22, 2007, mrs_colla Marin, CA (Zone 9b) wrote:
Ordered plants for $130 3 weeks ago. After 2 weeks, not a word, no plants. I emailed them, and they emailed back saying the plants would ship the following Monday.
On April 22nd, 2007, mrs_colla changed the rating from negative to neutral and added the following:
After this email today the lady of the house emailed me and appologised. I understand there were things occupying her beyond her power. But I would have liked to know this a few weeks ago so I had a choice. Now it is too late.
She promised me a refund promptly also. I stay behind my opinion that companies should not charge before shipment of plants.
Things are cleared, no hard feelings on my side anymore.
I change my rating from negative to neutral.
On April 22nd, 2007, mrs_colla added the following:
The money got refunded. Thank you.