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Comments regarding The Plumeria Gallery

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  Feedback History and Summary  
8 positives
9 neutrals
17 negatives


Neutral Theplantpusher
(2 reviews)
On May 29, 2012, Theplantpusher Los Angeles, CA wrote:

Plumeria Gallery's Owner Marlene moved a months ago to the Metro Chicago area and her website and accounts associated with her business are now closed.
The only thing you can do at this point if you never received your order or refund is to file a complaint with the state of Florida or small claims court as there are large group of people who were shorted.. On one of the earlier posts there is a link to the proper dept to contact.
Good Luck.

PS. Here is a link to her Linkedin profiel page

Neutral desertmikey
(5 reviews)
On Aug 21, 2009, desertmikey Puerto Vallarta,
Mexico (Zone 11) wrote:

I would not order again from The Plumeria Gallery, as, in my opinion, there are much better mail order companies available specializing in plumerias. My order was slow to be shipped, requiring follow-up inquiries on my part, and was not shipped when promised. The cutting I received was small and not well hardened-off. Also, in my opinion, The Plumeria Gallery's prices for plumeria cuttings are high in comparison with other mail-order sources. I did receive my order (unlike several other customers leaving feedback here) so am rating my experience with The Plumeria Gallery as "Neutral". My advice: order from another company - there are some great ones out there. I believe the owners of this company mean well, but just don't (or can't) follow through to provide good service.

Neutral mamartin
(1 review)
On Jun 19, 2009, mamartin San Jose, CA wrote:

I ordered two Plumeria Plants from Marlene in April 2009 for my husband's birthday. Marlene said three weeks would be plenty of time for me to receive them. When they didn't arrive, I called Marlene and she tells me she had yet to send them. As they would not arrive before his birthday, I cancelled the order and asked for a full refund as the order and shipping had been paid for at the time of order. Today is June 19 and I am STILL waiting for a refund. Marlene insists she has sent the money yet fails to return calls or for that matter answer the phone. Her mail box is always full!

Never has Marlene called to offer restitution. I see from this website there are many unhappy customers. Why is she still in business if she continues to act fraudulently? Marlene's refusal to refund money paid for an order that was not received is THEFT! I have been polite and patient. Now I am angry! I will certainly not recommend this business to anyone. There are nurseries and proprietors with far more integrity and honesty. Marlene does not deserve your business. Shop elsewhere!

On September 5th, 2009, mamartin changed the rating from negative to neutral and added the following:

Well after much angst and assistance from the Better Business Bureau, Marlene has refunded, in its entirety, the outstanding debt from my April order.
Having a mediator was an advantage ensuring both parties were given an opportunity to see where the error was made. I appreciate the effort Marlene made in facilitating the transaction for the electronic refund. Thank you.
Neutral dogman5100
(1 review)
On Oct 20, 2008, dogman5100 Houston, TX wrote:

I have to say that this company sounds like it is being run by 1 person. I ordered 1 cutting 2 weeks ago and paid for it 2 weeks ago. I called this Friday and was told it was shipped. My only problem is.... When you buy a product, the company should ship ASAP to make the customer happy or let them know a time when it will be shipped. Even if it takes weeks before it ships. Comunication goes a long way! I have a shipping tracking number now and should be getting the cutting this week. Cross fingers.

Neutral Lala_Jane
(3 reviews)
On May 13, 2008, Lala_Jane North West, OH (Zone 5b) wrote:

My coleus from Plumeria arrived today and most of them were in pretty good shape. Two of them were broken, but the plants were quite large so that really wasn't a problem. If I were giving this rating exclusively on the plants I would say it was positive, however since both the service and communication were quite lacking I am giving it a neutral.

The owner was an excellent communicator until my order was actually placed, then it was like pulling teeth to get a response to an email. I gave her my order in February but
ask for a May 1 ship date and was told that would be no problem. (I might add that that my CC was charged immediately when the plants weren't to be shipped for another 3 months.)

I sent an email on April 21 stating that our weather here was stable and she could ship them as soon as it was convenient. I got no reply. I sent another email on the 29th to inquire on the statis and was told that the plants would be shipped that week. On May 8th I sent another email telling her that if she was too overwhelmed with orders I would go just cancel mine. I got no reply. On the 9th I telephoned the owner and was told the plants had been shipped that day.

I did get a bonus plant which was nice, but it didn't make up for the frustration and the run-around I felt I was getting.

Neutral ZZsBabiez
(8 reviews)
On May 8, 2008, ZZsBabiez Lodi, CA (Zone 9b) wrote:

My experience was negative, but I feel a negative rating is a little extreme, since I did finally get plants.

I ordered and paid via PayPal Jan 29, 2008 and finally received my order Feb 22 after numerous unanswered emails inquiring about my order. It is stressful to wonder what happened to my money for a month, even if it is under $20.

I didn't know the order one get one free offer was only if you bought single plants.. (not stated in the ad) and was a very disappointed that it would not be honored.

I also expected a plant that looked like the picture posted, which had blue and purple and said "New for 2008" when in fact it was a variety that has been around a long time. I got a red and yellow plant that I never would have ordered if I knew better.. buyer beware.. I felt like an ignorant newbie that fell for a fake picture.

They were packed well, but in used pots that said Impatiens. There was a bonus coleus plant that was untagged and I don't know what it was.

After emailing with my concerns, I was told that her sister was visiting and she was unable to answer emails or ship products.

I would not order from this company again. I'm sorry.. but this is my experience with this company.

Neutral cathy4
(7 reviews)
On Apr 4, 2008, cathy4 St. Louis County, MO (Zone 5a) wrote:

I placed an order from the ad here on DG. Payment made through Paypal. For the past month, I have made several attempts to contact this company through the email addresses from my Paypal account and their website to cancel the order and get a refund with absolutely no response, not even that they received my messages.

On April 21st, 2008, cathy4 changed the rating from negative to neutral and added the following:

I'm happy to report that from this posting, I've received my refund.
Neutral SCNewbie
(5 reviews)
On Mar 22, 2008, SCNewbie Anderson, SC (Zone 7b) wrote:

I bought the Coleus "Pick 3" & ordered Yalaha, Yulee, & Maricopa.

- I placed the order Feb 7, but didn't receive the plants until Mar 10, with no communication from the company at all.

- They were NOT packed well. Wrapped in plastic bags and stuffed top first into a flat box against crumpled newspaper, so 3 of the 4 had broken leaves & stems.

- 1 plant wasn't labeled, & there was an extra plant I didn't order. I had sent an email with my choices but had never gotten a response, so I wasn't sure what was going on.

- I immediately potted them, but I believe the Yulee is dead & gone. I had hoped it would come back, but after 10+ days, I don't think it's going to. The others are doing ok.

I wrote her earlier this week. She responded right away & apologized for the packing, but she asked me to make every effort to keep these alive. She said if she had to replace Yulee it might be with another plant because they were having problems with keeping Yulee alive, or it was slow growing, or something.

I wrote her immediately back telling her I didn't think the Yulee was going to make it... and she's never responded.

I buy 99% of my plants online. I'm not happy with Plumeria Gallery & will not buy from them again.

On April 6th, 2008, SCNewbie changed the rating from negative to neutral and added the following:

Update Apr 5 - After writing back & forth to Marlene a few times, I received 2 replacement coleus plants & 3rd gift coleus plant yesterday.

All 3 plants came thru with shining colors - healthy & well-packed.
Neutral mrs_colla
(29 reviews)
On Apr 22, 2007, mrs_colla Marin, CA (Zone 9b) wrote:

Ordered plants for $130 3 weeks ago. After 2 weeks, not a word, no plants. I emailed them, and they emailed back saying the plants would ship the following Monday.
Another week went by without plants, and after several emails; no response anymore. I have cancelled my order, as this was a gift for someone else, and by now it is too late. I have not received confirmation my order is cancelled, and it appears the money got taken via Paypal anyhow.
Since they are not communicating with me anymore I have to leave a very negative feedback.
I have ordered with many online nurseries, and never had an experience this BAD! Nobody ever took my money BEFORE sending plants. Very dishonest business if you ask me.
Buy your plants with someone who communicates and sends plants!

On April 22nd, 2007, mrs_colla changed the rating from negative to neutral and added the following:

After this email today the lady of the house emailed me and appologised. I understand there were things occupying her beyond her power. But I would have liked to know this a few weeks ago so I had a choice. Now it is too late.
She promised me a refund promptly also. I stay behind my opinion that companies should not charge before shipment of plants.
Things are cleared, no hard feelings on my side anymore.
I change my rating from negative to neutral.
On April 22nd, 2007, mrs_colla added the following:

The money got refunded. Thank you.