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Comments regarding The Plumeria Gallery

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  Feedback History and Summary  
8 positives
9 neutrals
17 negatives


Negative warrior10
(1 review)
On Apr 26, 2012, warrior10 El Paso, TX wrote:

Ordered from them and got the runaround from Marlene trying to get my order replaced.Will never order from them again even if I have to pay a little more some where else.

Negative RWinLA
(1 review)
On Jan 6, 2012, RWinLA Leesville, LA wrote:

Posted on January 6, 2012, updated January 6, 2012
I have been waiting for a small order from Plumeria Gallery since NOVEMBER 1. I have contacted Marlene three times and have been told twice that my order had been shipped the last time on DECEMBER 19. It is now the end of the first week in January and still no product.

I am grateful that I did not order more from this place.

I would not recommend this business to anyone unless you want to throw your money away. This business needs to be criminally investigated. Giving Internet commerce a BAD NAME!

On January 6th, 2012, RWinLA added the following:

File Florida Department of Consumer Affairs online complaint:

[[email protected]]

The Plumeria Gallery Florida State Registration #48000257.
Negative BillJ13
(3 reviews)
On Mar 23, 2011, BillJ13 Largo, FL wrote:

Placed an order for a Yellow Elder, paid for priority mail shipping; after two weeks with no plant or an email giving me a shipping date, I emailed them requesting a shipping date, no reply, after a couple of days I emailed them again (different email address) thinking maybe the earlier one did not go through, no reply. After another couple of days emailed agin (another different email address) to cancel the order and credit my Pay Pal account. I opened a dispute with Pay Pal, within a half-hour of receiving an email from Pay Pay saying that they had opened the dispute, I finally got an email from Plumeria Gallery, saying they had a computer crash and had not been able to access email. No mention of a shipping date or refund. Within a week I did get a refund from Pay Pal. Would reccomend Almost Eden, that is where I finally got my Yellow Elder.

Negative billbrecker
(4 reviews)
On Mar 6, 2011, billbrecker Fort Myers, FL wrote:

No bueno. Should have known better after one look at the sketchy website.

Negative pkirk646
(2 reviews)
On Jan 19, 2011, pkirk646 Titusville, FL wrote:

I placed 5 orders with Marlene from July to Sept of 2010 for a total of 204.34 and have not received the plants or the refund she promised back in December. I have ordered plumerias from her in 2009 and did receive them even though the orders took awhile to arrive, but at least I did receive them. This time I have received nothing but excuses that her daughter was having a baby and she has been traveling back and forth to Chicago and that is why she is so far behind on orders. The nursery is listed as a state certified nursery with the agricultural dept and complaints can also be filed with them to remove her certification. I really thought she was a nice lady even though orders arrived slowly, but have since found that she makes promises she won't keep and makes way too many excuses to be in business. Buyers beware of Plumeria Gallery!!!!!!!

Negative guamsorbit
(1 review)
On Aug 4, 2010, guamsorbit Emerald Hills, CA (Zone 9b) wrote:

Add me to the list of dissatisfied customers who paid Marlene for a product (9/19/09), never received it and was given the run around via email and over the phone. Eventually she stopped responding to my communications altogether. I contacted the BBB on 6/21/10 and have posted their reply:

"Complaint ID#: 6717xxxx
Business Name: The Plumeria Gallery

The Better Business Bureau has made several attempts to contact the business regarding the above referenced complaint. We regret to inform you that we have not received a response from the company.

The Better Business Bureau develops and maintains Reliability Reports on companies in our service area. This information is available to the public and is frequently used by potential customers. In the case of your complaint, the company's failure to promptly give attention to the matter will be reflected in the report we give to consumers about them.

If the company has contacted you in the interim, please notify the BBB immediately."

This speaks for itself. Buyer beware.

Negative wnfmia
(1 review)
On May 29, 2010, wnfmia Miami, FL wrote:

This place is horrible. I live in Miami and placed an order for 5 ylang ylang seeds. According to their website there were supposed to be 16 sets of these in stock. Paid with Paypal. After 1 week (mail from Naples gets here in 1 day), I called the owner and got her cell phone at lunch. She acknowledged she received the order, was behind and would ship it out. She was short in her response and clearly wanted to get rid of me. After another week - no seeds. Now the voicemail for the number of the website is full - I can't even leave a message to complain further. Now I'm starting to check BBB and web reviews. Shame on me for not checking. Buyer beware!

Negative Amandcr
(6 reviews)
On May 17, 2010, Amandcr Mustang, OK wrote:

Posted on May 11, 2010, updated May 17, 2010
Posted on May 8, 2010, updated May 11, 2010
Posted on March 6, 2010, updated May 8, 2010
Posted on March 17, 2009, updated March 6, 2010
I've had the best experience with Plumeria Gallery. All of my questions were answered before and after the sale. My order came within a few days of her shipping it, with bonus seeds! She asked me to wait on shipping until it was warmer (above 35 for the low) but once I told her it was she sent it the next day. I would have no trouble at all ordering from them again. Perhaps her customer service has become much better since the last reviews.

On March 6th, 2010, Amandcr added the following:

Well, I ordered some more plants and spent even more money on plumerias and I got everything I ordered and more. Marlene is awesome! Everything arrived within 5 days of placing my order. I've had another great experience with the Plumeria Gallery, and I would be willing to spend my money there again. I was cautious about ordering the first time after I read all these reviews but now I can see I didn't have to worry.
On May 8th, 2010, Amandcr changed the rating from positive to negative and added the following:

I was WRONG! On my last order I ordered Adenium seeds and got some bonus ones as well as a large rooted Plumeria. The seeds I ordered never sprouted, only the bonus ones did and they aren't growing all that well either. From all the comments I've read I'm starting to doubt the Plumeria will bloom true to what I ordered. So, I thought, maybe the seeds weren't good so I decided to order more on the 15th of April because they were buy one get one and 20% off. I knew something was up when I didn't get an e-mail acknowledging my order like I have before. So I e-mailed her and she said that she was late on her taxes and behind on orders but she would catch up the following weekend. I ended up having to e-mail her twice more and still received no response or seeds. The last e-mail I sent was on May 4th in which I warned her if I did not receieve a response or a shipping number by Friday (May 7th) I would be disputing the payment with Paypal. Well, It's the 8th and I've done just that! I think it's sad that it should have to come to this. She thanked me for the good reviews here and said that most of the complaints found here were in the minority. I thought the fact that she knew I was giving her reviews would keep it from coming to this but I was wrong. She has an excuse for everything. If you are wary about purchasing from the Plumeria Gallery, DON'T, you may have a good experience but soon enough the lack of customer service will catch up with you.
On May 11th, 2010, Amandcr added the following:

So, on the 9th after claiming with PayPal she decided to send me a tracking number. I've tracked it for 2 days and and it has still not been received by USPS to BE shipped. Therefore, I have escalated the claim, still demanding a refund and not the seeds I ordered, since I have already ordered and received them from another vendor.
On May 17th, 2010, Amandcr added the following:

I finally received the seeds BUT I ordered them when they were buy one get one free and I only got the seeds I ordered, no free ones. Which is pretty crappy of her really. I guess I learned my lesson and won't be ordering from Plumeria Gallery again! I found a better vendor who has more selection and ships my items to me within 2-3 days. Check other listings on Dave's and you'll find several vendors who are much better at customer service!
Negative sweetthang
(1 review)
On Jan 5, 2010, sweetthang Tampa, FL wrote:

Awful awful awful experience. Every order I have placed w/her takes forever to get shipped! One time I waited nearly a year. I was very nice and very patient, but as the others said, she didn't return phone calls, emails, nothing. When I did finally BLOCK MY NUMBER to call her (so she didn't have the opportunity to avoid me) she gave me every excuse in the book. I could go on.. I definitely have more to disclose.. but I don't want to get upset again. Marlene IS a one man show and is doing a p!ss poor job of it. Do not send her your money, you won't see the product AND should you get product it probably won't bloom true. I've only had one that bloomed true.. the rest, who knows what they are? I certainly don't!! She's awful awful awful and has no business here.

Negative mjweber1954
(1 review)
On Dec 7, 2009, mjweber1954 Gramercy, LA wrote:

Order plants on 9/27/09 and have never receive them. Sent email several times to Marlene, she said she would send me the plants I ordered but I have never receive them. This been going on for three months. In the process of contacting the Better Business Bureau and Paypal. I will never order plants from her again, and would highly recommend that anyone who is thinking about purchasing plants should reconsider it.

Negative acornk
(1 review)
On Sep 8, 2009, acornk Thousand Oaks, CA wrote:

In early Spring, I ordered 3 "Pride of Barbados" Plants for a total of $56 with postage. After several email inquiries, they were finally shipped about mid-April. All plants were dumped from their pots, dry and broken. I managed to save 2 broken stems and the free Plumeria cutting.
It took so long that I could not cancel PayPal. By then I was so annoyed that I gave up trying to deal with this company. Too many broken promises.

Negative KayJones
(1 review)
On Mar 23, 2009, KayJones Lee's Summit, MO (Zone 6a) wrote:

I am having a problem with Marlene - no response to my emails or phone calls - if anyone has any questions, feel free to dmail me.

I am really surprised by the 'no response', because when I placed my orders, she would call me back immediately - now that I am due a refund, I am getting no response to my calls. 2 weeks ago, she said she had mailed my refund check - maybe it got lost in the mail - ya think - I've not received the check - something is not right here!

Does anyone know if she's ok?

On March 28th, 2009, KayJones added the following:

Today I received a check for $30 (from Marlene), and there is still $14.95 due on the total amount charged on my Visa.

I have dmailed her AND emailed her today, requesting the balance of the charges. I will post again if/when I hear back from her or receive a check for the balance.
On May 1st, 2009, KayJones added the following:

I am sad to say that this vendor is $15 richer and I still have no living Stictocardia vine. She stated she 'had me covered' for a replacement vine - still haven't heard any more from her. I will NOT order from, nor recommend this company again!
Negative vharwood
(1 review)
On Jan 3, 2009, vharwood New River, AZ wrote:

Ordered bougainvilleas from Plumeria Gallery back in late September/early October via Visa/PayPal. When I had not received the plants before our temperatures here started cooling down, I contacted Marlene (and yes, I get the impression this is her company as she is the only one answering the phones) in late October, mid November and mid December, to ask for a refund because I feared that the plants would not survive over the winter since they are frost tender in my area (New River, Arizona). To date (1/2/09), I have not received the refund I requested so I have filed a complaint with Visa and with the Better Business Bureau in Clearwater, Florida. My money has been taken and I have nothing in return so I now consider this to be a fraudulent transaction and I will be following up with the appropriate authorities to seek reimbursement. ORDER FROM THIS COMPANY AT YOUR OWN RISK.

Negative BobFrank
(1 review)
On Dec 15, 2008, BobFrank Lincoln, MA wrote:

10/23/08 Plants ordered and paid for by PayPal.

11/19/08 Sent email inquiring as to whereabouts of my order.
No response at all.

12/9/08 advised PayPal of situation and requested refund.

12/12/08 Plants arrived dead. No explanation. Emailed PlumeriaGallery photographs of dead plants.

12/13/08 Received a phone call from Marlene asking if there was a problem.

12/14/08 Told PayPal to pay Plumeria Gallery for shipping and other merchandise.

Negative Fallbrookguy
(19 reviews)
On Aug 23, 2008, Fallbrookguy Fallbrook, CA wrote:

I placed an order for Delonix regia with Marlene from Plumeria Gallery over a month ago. I was told my tree would be shipped on a specific date. After waiting several days I would call Marlene and tell her that my tree hadnít arrived. Iíd then be told that she wasnít able to ship as she promised but that she would certainly do so the following Monday. This pattern has now been repeated weekly for a month.

If you canít do something please donít promise that you will. If circumstances change please do me the common courtesy of returning my emails or perhaps even take the initiative to inform me that my shipment will not be sent when specified. Today I decided to cancel my order out of frustration since I have no idea when or if my order will be shipped.

On Aug 23, 2008, The Plumeria Gallery responded with:


On Aug 26, 2008 7:46 AM, The Plumeria Gallery added:

Your tracking information was sent last week. You should have your tree by the time I saw this post. We are in rainy stormy season with flooding, which slows down our shipping. You also received a tree that needs to get to California from Florida in the least possible time so you can get it planted, which required it to leave on a Monday or Tuesday, which have been our worst days of the week for storms this summer. We apologize for the delays."

Negative docgipe
(6 reviews)
On Jun 8, 2008, docgipe NORTH CENTRAL, PA (Zone 5a) wrote:

Placed order March 18, 2008.
Payed for using PayPal March 18, 2008.
Buyer follow-up telephone call status of order April 15, 2008
Buyer E confirming telephone discussion April 15, 2008.
Seller response giving no shipping date. April 15, 2008.
Buyer E asking for shipping date May 13, 2008 (2 months)
Seller reported shipping tomorrow May 14, 2008.
Buyer E inquiring about order May 26,2008.
Seller reported shipping tomorrow May 27, 2008
Buyer canceled order and requested refund June 2nd.
No communication from Seller. Filed this report as apparently my only recourse.

This is the first internet negative difficulty I have experienced while being a good customer for many sellers. I of course can not know what administrative problems this company has but it is evident there is much room for improvement.

On June 12th, 2008, docgipe added the following:

June 12th. No communication, no money returned.
On June 29th, 2008, docgipe added the following:

June 29th. No money returned.
On June 30th, 2008, docgipe added the following:

JUNE 30th.....more confusion! My response to some attempt on the part of this firm to communicate.

This certainly gets more and more confusing. As a buyer I did not need a PayPal account to pay you. I do not have a PayPal account. Yet you say you sent my money refund with PayPal. You have my shipping address and home address with the order and on one or more of my E mails to you which were not answered. There is no confusion concerning my address. It remains the same. I repeat........your firm is the only firm on line that I have ever had a mess like this to deal with.
.......Under payment details your copy when compaired with what you say ends up even more confusing. This is not a shipping receipt. It is a USPO electonic notice saying you sent an intent to ship not that you actually shipped. Double talk and confuson will not solve this problem. Since there is no reciept showing from the USPO I might deduct your firm never gave the order to the USPO. If this concerns the return of funds as it appears it is further confusing because you say you did return the money using PayPal. If this is the case it still is not a receipt it is as stated the USPO electronic statement saying you notified them that you intend to do something.

I will certainly find relief when the check somehow arrives to my attention. When it clears I will also note here that you finally did make justification with me. So far this has been a nightmare like none other.
.......All you really need do is write one check in the proper amount and apply one stamp on one envelope to the proper person. Three days is the average first class mail time from your firm to my postal address.
On July 6th, 2008, docgipe added the following:

July 7 No money received as promised June 21.
On July 14th, 2008, docgipe added the following:

July 14th. Another month. No money as promised. Guess I
I AM BEING PUNISHED for publishing the truth
for all to see.
On July 22nd, 2008, docgipe added the following:

July 22nd. No good news to report yet.
On August 2nd, 2008, docgipe added the following:

August 2 Dumb De Dumb Dumb..........and still no positive response by the company.
On August 11th, 2008, docgipe added the following:

August 11 This is so bad it is getting silly! Still no check has arrived.
On August 18th, 2008, docgipe added the following:

August 18 th. Nope........nothing yet. This weekly entertainment is sponsored by Plumeria Gallery with funds that have not been returned.
On August 25th, 2008, docgipe added the following:

August 25th. Plumeria Gallery is living up to it's earned reputation. No refund yet.
On September 1st, 2008, docgipe added the following:

Sept. 1st. Here's some excuses that have not been used yet. To many snowbirds arriving in Fla. Mail trucks can not get out of Naples. Your refund was sent. Must have been lost by the Post Office. Accountants have the books. Can't get your address. Have to pay horrible taxes in two weeks.
On September 8th, 2008, docgipe added the following:

Sept. to let you know I am still alive and could use the money for better causes.
On September 15th, 2008, docgipe added the following:

Sept. 15th. Who ever coined the phrase..No News is Good News?
On September 22nd, 2008, docgipe added the following:

Sept 22 nd. I'm being ignored. How could this be?
On September 30th, 2008, docgipe added the following:

Sept. 30th. Still no action as promised.







On Jun 8, 2008, The Plumeria Gallery responded with:


On Jun 21, 2008 1:59 PM, The Plumeria Gallery added:

My apologies, this is the first I have seen of this and will check tracking information for your package. May and June were exceptionally busy, catching up shipping orders placed from January through May, over 200 orders requesting delayed shipping due to the long, cold winter. I will send you a refund and apologize for the less than stellar service."

Negative pirl
(33 reviews)
On May 9, 2008, pirl (Arlene) Southold, NY (Zone 7a) wrote:

I ordered and paid on Jan. 26th believing she'd send them mid April, as promised. I've emailed her with no reply so cancelled my payment today. A lack of communication is not a wise business decision.