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Comments regarding Home Harvest Garden Supply (Division of Superior Growers Supply, Inc.)

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You are viewing only negative comments

  Feedback History and Summary  
20 positives
2 neutrals
6 negatives

Comments:

RatingAuthorContent
Negative cbe76
(2 reviews)
On Sep 8, 2010, cbe76 Birmingham, MI wrote:

Flashy store, huge sqft.age. Worthless staff. 1st issue, my buddy had a mite problem, the staff tried to sell him "Green fuze" a root stimulator, and tired to tell him he needed to use that. HA, and it gets better, all sales w/ them are final, they don't post this anywhere except the receipt you get after the sale. Funny? Lastly I ordered 500 worth of Nuit. alone, they said it would arrive on day X, it arrived day x plus 3, and they flat out refused to do anything about it. I ended up waiting 10 days for my order. Don't mess around, contact Grow Co. These guys are a total rip off job, joke. No wonder they have such a big nice store.

Negative mvanbeek
(1 review)
On Aug 15, 2006, mvanbeek Puyallup, WA wrote:

I placed an order with this company, waited over 15 days and then inquired on its status. I got the run around that they were having issues with their computers and were having problems processing the order, and then sent the order out the following week. If I never questioned about the order, I may never have seen it. I hate companies that take your money, and then frantically ship items weeks later after the customer wonders where it is. If I never questioned, I 100% feel like I would never have seen the order.

Negative gencon
(16 reviews)
On Jun 27, 2006, gencon Schenectady, NY wrote:

My order of Schultz Fungicide3 (20 fl oz) cost me $24.95 plus
Shipping. While Walmart price is $12. I mad a mistake by thinking price is about the same.

Negative Keyring
(12 reviews)
On Aug 25, 2005, Keyring DC metro, VA (Zone 7b) wrote:

I used to buy from them but the last two attempts have been frustrating, so now I am buying from another source. About a week ago I placed an order through their website, but the next day I got an email saying the order was cancelled. No explanation as to why they cancelled the entire order - just some form language about how they try to fill orders promptly, which obviously doesn't apply. I emailed them that day, but still no response. I expect more communication from an online retailer. I'm disappointed because I used to be happy with their products and service.

The good news is that I then looked for other sources within a day's ground shipping and found better prices. In fact, I've now tried two new-to-me sources and they both had better prices and shipped the next business day. One of them had excellent customer service (email communciations), too.

Negative tgc1900
(1 review)
On Feb 3, 2005, tgc1900 Arlington, TX wrote:

I ordered a HydroFarm light system on December 7, 2004 and a month went by and I had not received or heard anything from Home Harvest. So I contacted Home Harvest by e-mail. After contacting them they said my order would be on its way. I received my order in good condition on February 1, 2005. Almost two months after I ordered it. I am giving this company a negative rating because of the lack of communication on their part. I had to contact them first. If the items were back ordered they should have contacted me or at least listed the inventory status on their web site.

Negative bbc
(11 reviews)
On Nov 29, 2004, bbc Chesterfield, NJ (Zone 6b) wrote:

I purchased a HydroFarm light system in October and my credit card was charged at the end of October. It is now well over a month later and I have not received this order. I contacted Home Harvest by e-mail on 11/9 and received no reply immediately, so I called them directly. They indicated that the order was being drop shipped directly from the manufacturer and they would check why it had not shipped. I have not received any other information since then.

The 800 number was not in service the first time I called and I had to use the local (toll) number. Other times using the 800 number I get an answering machine that does not even indicate what company it is, just "leave a message". Overall, this has been an extremely disappointing buying experience.


On January 16th, 2005, bbc added the following:

Home Harvest eventually contacted me to say that the light was backordered and was not expected until "early in the next year". They apologized and offered a 10% discount and free shipping if I still wanted the item. As there was no clear expectation of a delivery date, I declined. Although they tried to correct this mistake, there was a long delay in responses, and my credit card should never have been charged for an item that was not going to be delivered.


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