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|On Sep 8, 2010, cbe76 Birmingham, MI wrote:
Flashy store, huge sqft.age. Worthless staff. 1st issue, my buddy had a mite problem, the staff tried to sell him "Green fuze" a root stimulator, and tired to tell him he needed to use that. HA, and it gets better, all sales w/ them are final, they don't post this anywhere except the receipt you get after the sale. Funny? Lastly I ordered 500 worth of Nuit. alone, they said it would arrive on day X, it arrived day x plus 3, and they flat out refused to do anything about it. I ended up waiting 10 days for my order. Don't mess around, contact Grow Co. These guys are a total rip off job, joke. No wonder they have such a big nice store.
|On Aug 15, 2006, mvanbeek Puyallup, WA wrote:
I placed an order with this company, waited over 15 days and then inquired on its status. I got the run around that they were having issues with their computers and were having problems processing the order, and then sent the order out the following week. If I never questioned about the order, I may never have seen it. I hate companies that take your money, and then frantically ship items weeks later after the customer wonders where it is. If I never questioned, I 100% feel like I would never have seen the order.
|On Jun 27, 2006, gencon Schenectady, NY wrote:
My order of Schultz Fungicide3 (20 fl oz) cost me $24.95 plus
|On Aug 25, 2005, Keyring DC metro, VA (Zone 7b) wrote:
I used to buy from them but the last two attempts have been frustrating, so now I am buying from another source. About a week ago I placed an order through their website, but the next day I got an email saying the order was cancelled. No explanation as to why they cancelled the entire order - just some form language about how they try to fill orders promptly, which obviously doesn't apply. I emailed them that day, but still no response. I expect more communication from an online retailer. I'm disappointed because I used to be happy with their products and service.
|On Feb 3, 2005, tgc1900 Arlington, TX wrote:
I ordered a HydroFarm light system on December 7, 2004 and a month went by and I had not received or heard anything from Home Harvest. So I contacted Home Harvest by e-mail. After contacting them they said my order would be on its way. I received my order in good condition on February 1, 2005. Almost two months after I ordered it. I am giving this company a negative rating because of the lack of communication on their part. I had to contact them first. If the items were back ordered they should have contacted me or at least listed the inventory status on their web site.
|On Nov 29, 2004, bbc Chesterfield, NJ (Zone 6b) wrote:
I purchased a HydroFarm light system in October and my credit card was charged at the end of October. It is now well over a month later and I have not received this order. I contacted Home Harvest by e-mail on 11/9 and received no reply immediately, so I called them directly. They indicated that the order was being drop shipped directly from the manufacturer and they would check why it had not shipped. I have not received any other information since then.
On January 16th, 2005, bbc added the following:
Home Harvest eventually contacted me to say that the light was backordered and was not expected until "early in the next year". They apologized and offered a 10% discount and free shipping if I still wanted the item. As there was no clear expectation of a delivery date, I declined. Although they tried to correct this mistake, there was a long delay in responses, and my credit card should never have been charged for an item that was not going to be delivered.