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Comments regarding F.W. Schumacher Co., Inc.

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You are viewing only negative comments

  Feedback History and Summary  
4 positives
1 neutral
2 negatives

Comments:

RatingAuthorContent
Negative odysseybulbs
(1 review)
On Sep 24, 2017, odysseybulbs South Lancaster, MA (Zone 6a) wrote:

I ordered seed via their website in December 2016. The ordering process itself was labored and a bit contentious. After placing the order and emailing my Paypal info, (as per one of the payment options offered on their website), I received a phone call from Schumacher requesting payment. I said I was using the Paypal option as described on their web site. This was met with expressions of displeasure regarding Paypal payments. Well -- if it's a payment option offered on your website -- don't badger customers who try to use it! Finally, I was told (grudgingly) that they would send a Paypal payment request. The same song and dance occurred when I ordered more seed a couple months later.

When my seed order arrived, one of the items on my order was omitted. Another red flag (I realize mistakes happen sometimes, but it wasn't a large order and their customer service had already proved itself suspect). I emailed Schumacher, who later sent the missing item.

The seed itself did not live up its relative high price. Germination was poor on a couple items (which which I have repeatedly had good success previously). Moreover, some of the items that did germinate were misidentified ("Chaenomeles sinensis" seed proved to be Chaenomeles cathayensis, for example, and "Pseudolarix amabilis" is a Taxus of some sort).

I would be reluctant to order from this company again.

Negative alexto
(1 review)
On Jan 28, 2017, alexto Wayne, NJ wrote:

F.W Schumacher the worst company I have seen. I tried several times to make their order. In my letters do not respond. Once a month sent a bill that was no longer needed. I do not recommend them to deal. There are many other suppliers.


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