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Comments regarding Rose Franklin's Perennials & Herbs (Butterfly Bushes.com)

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65 positives
2 neutrals
3 negatives

Comments:

RatingAuthorContent
Neutral GrayGarden
(1 review)
On Aug 31, 2015, GrayGarden Warren NJ,
United States wrote:

Posted on August 27, 2015, updated August 31, 2015
I ordered milkweed from Rose Franklin last year. At first she said she didn\'t have any, then she said she could send rootstock for common milkweed which she got from another supplier. I was happy to have it and planted it and watched it spread but wondered why the Monarchs flew right past it to the swamp milkweed I had. Finally I got an ID on the stuff -- it is not common milkweed, it is Dogbane. I emailed Rose Franklin and she said that another customer also told her this.(Maybe she could have alerted everyone she sent it to? just sayin...) I\'m sorry I\'m such a newbie at butterfly gardening and took forever to find out what this stuff really was. I sent Rose copies of her original emails to me. But for some reason she can\'t find my actual PayPal order. She has asked ME numerous times why she can\'t find my order. I have shown her the email that says she was sending the stuff. How do I know why she can\'t find her own records? Who would make this stuff up? She seems unconcerned that I have a horrible invasive all over the place thanks to her. Her customer service stinks.


On August 31st, 2015, GrayGarden changed the rating from negative to neutral and added the following:

Rose Franklin sent me 5 common milkweed plants in very good condition to rectify the situation described above. I wish she had simply done this right away instead of the numerous emails asking where my original order was.

On Aug 31, 2015, Rose Franklin's Perennials & Herbs (Butterfly Bushes.com) responded with:

"On Dec 26, 2015 10:08 AM, Rose Franklin\'s Perennials & Herbs (Butterfly Bushes.com) responded with:

Like most companies, we ask to see the original order form before replacing merchandise. You said you placed your order via PayPal (using the online shopping cart) but I found no record of this order when I searched PayPal for either your name or email address. I wondered if the order might have been placed in another name or using a different email account. I was simply trying to find the order form to verify how many plants you had ordered so I knew how many to replace. And I told you from the beginning that I was going to replace the plants!"


Neutral StueyG
(3 reviews)
On May 9, 2014, StueyG Conroe, TX wrote:

Found reviews of the website that all sounded great and some items I wanted to add to our garden. Placed an order which was shortly canceled and was refunded minus a service fee. Website has a listing for states they only ship to which I missed. I don't know why - the items I was trying to purchase I have ordered from other websites. Also generally it is a "no ship" listing - every garden site I have visited does that and I did not see Texas so I placed an order. Would have liked to make a purchase and probably would have gone back for more otherwise.


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