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Comments regarding Orchard Valley Supply Inc.

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  Feedback History and Summary  
2 positives
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1 negative


Negative dfmead
(1 review)
On Feb 28, 2012, dfmead El Cerrito, CA wrote:

Shipping overcharges are a major seller abuse of online shopping, and we've learned OVS is one such company.

We ordered an item, but OVS would not tell us anything about shipping cost except that "it will be added." Upon receipt, we discovered why: The shipping cost twice as much as the item!

Refuse to order anything until the company spells out the exact shipping cost BEFORE the purchase, and if it's this outrageous, take your business elsewhere. OVS should give inexpensive options, such as USPS parcel post, like reputable companies do. There certainly was no rush to receive the item; we were just forced to pay for it.

On Feb 28, 2012, Orchard Valley Supply Inc. responded with:

"On Apr 3, 2012 10:48 AM, Orchard Valley Supply Inc. responded with:

We are very clear on our website that we just pass on UPS charges and that we have no minimum order amount so shipping can be expensive if your order is small. In this customer's case, they ordered a product worth $4.40! We have such a time with customer shipping expectations on this product we even mention shipping costs on the order page (along with shipping examples during checkout). Some customers must not read this. We also have an option that saves 20-50% off UPS rates, which this customer choose, but was still unhappy that shipping was more than the product. Please read all shipping information and as always, we are happy to quote shipping in advance."

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