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Comments regarding Koi Garden Club

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  Feedback History and Summary  
17 positives
5 neutrals
19 negatives

Comments:

RatingAuthorContent
Positive rosethyme
(12 reviews)
On Sep 30, 2009, rosethyme Denton, TX (Zone 7b) wrote:

I'm also one of the ones who ordered clematis(a bunch!) from Koi. I was very disappointed that all the clematis died. I think he started out in his new venture and it just went downhill due to weather, etc. The main thing for me is he never responded to my emails. I have now come to know he was just overwhelmed and depressed...it could happen to any of us starting a new business. The other day I received a huge box of clematis from him...all beautiful and healthy except for a couple. So I think he is trying to make things right for all his customers. I believe he is honest and trustworthy and I would now order from him again. I think if given time, everyone will be satisfied.

Karen

Positive caveman4
(1 review)
On Sep 3, 2009, caveman4 Averill Park, NY wrote:

The 7 clematis I ordered arrived in great shape and are doing well. They had exceptional root systems.

Positive blusworld
(1 review)
On Aug 27, 2009, blusworld Greencastle, PA wrote:

I seen alot of negative reviews about this company, but I purchased 8 clematis plants anyway. At $4.00 to $5.50ea, I was willing to take a chance. I received the plants today and was very satisfied with the plants. All the plants are young and about 6 inches in length with green growth. I am someone that likes to go to nurseries late in the season and get bargins on plants that all have already blooomed, and I have paid more for clematis's than $4.00 that looked alot worse. In closing, I believe any time that you purchase plants through the mail, you will not always be satisifed with all your orders. If you are not willing to sometimes lose money, buy all your plants locally.

Positive priscplants
(1 review)
On Aug 19, 2009, priscplants Deep in the heart of, TX wrote:

I held off giving a bad review for awhile and I'm glad I did because now I feel confident in rating it at a positive.

My daughter and I ordered from Perry twice. The first order was in early spring. I was missing several clematis but they were so healthy and at a great price we ordered again with the promise the missing clematis would be sent out with the new order. Sadly after that the communication broke down. I few times I got a "in a few weeks" or I did not hear anything at all. I was patient for awhile then I admit I became really angry. Later I did get in contact with him and he explained everything that was going on. He promised a refund or extra clematis if I chose to keep my order. We chose to keep the clematis and we are so glad we did! They came in promptly and were healthy with good root systems and the free clematis were great also!

I hope people will give him another chance because he did make things right. Please try to be patient because he is trying to turn things around. We will definitely order from him again! We hope you will to.

Positive lscott4413
(5 reviews)
On Aug 18, 2009, lscott4413 Port Angeles, WA wrote:

Have ordered a total of 30 clemmies from Koi Gardens in the last six weeks. All had strong, well developed root systems and are thriving with new growth after being repotted with bone meal added. Some looked kind of shaky after being unwrapped but all are doing well. First shipping was slow, 11 days. Second shipping rather slow as well, took a little time to reach Perry but we worked out a deal and he kept his part of it. Will order from him again.

Positive pirl
(33 reviews)
On Aug 17, 2009, pirl (Arlene) Southold, NY (Zone 7a) wrote:

In December I ordered and paid for six clematis from Koi Gardens. The wait was long and I was impatient at times but my gardens do keep me busy and in the last two months either Perry or one of his helpers did contact me twice.

I never gave up on him, knew the situation, and my faith in him has rewarded me with nine beautiful clematises received in the mail today. They are big and healthy and I'm glad I waited. He wrote at the end of July with a 50% more offer and I agreed to it: that's why I now have nine clematises instead of six.

My wish is that everyone would be as pleased as I am.

Thank you Perry Jerome Post.

Positive cattjovi
(15 reviews)
On Jul 19, 2009, cattjovi Richmond Hill, GA wrote:

I participated in the co-op this year and received very healthy plants with nice root system. I potted all into one gallon pots. All foliage was cut back to encourage better root growth. All are extremely healthy and growing well. I received my web order I placed two weeks ago today. All four clematis were received with vigorous growth and roots filling the pot. Everything I have every grown from KOI has done extremely well. I have about 4 orders in the last two years that included about 30 plants.

Positive Zuzu
(38 reviews)
On Jun 10, 2009, Zuzu Sebastopol, CA (Zone 9a) wrote:

I feel certain that the problems leading up to the recent negative reviews are only a temporary glitch. I have bought many Clematis vines from Jerome, placing three separate orders and receiving all three deliveries on time and in superb condition.

Positive wrenhill
(7 reviews)
On Jun 1, 2009, wrenhill Decorah, IA wrote:

I placed my order early in May for 5 clematis, 2 hardy geraniums & 2 Japanese forest grass. I received the 2 geraniums and 1 forest grass a couple weeks ago and today received 3 of the clematis and the other forest grass with a note saying the other 2 clematis would ship later. Even if the other clematis never arrive I got my money's worth. Clematis for $6.00, geraniums for $2.50! The plants are all healthy and the ones that came earlier are off to a good start.

Positive deann
(7 reviews)
On May 31, 2009, deann Au Gres, MI (Zone 5a) wrote:

Well folks, you can add me to the list of growing complaints to KOI GARDEN CLUB AND JEROME PERRY POST.

I ordered my plants November 29th, and although my loss is not as large as most of you, non the less, it is still a betrayal and a loss for a company I had at one time nothing but high praise for.

I have sent numerous emails, to Jerome Perry Post, as well as calling him on the phone and leaving messages. He does not answer email,nor does he acknowledge my phone calls. My last email a few days ago said I would file a negative complaint in Garden Watchdog if he did not respond in 24 hours. Obviously, he does not care. I ask that he return my money if he could not fill the plant order.

I am wondering if I complain to US postal for fraud on his company as I wrote him a check in November for plants to be shipped in April.

Deann


On June 12th, 2009, deann added the following:

Well I am still waiting for Jerome Perry Post to respond to my emails and my phone calls...Back in November when he was looking for customers, everything was wonderful...now that he has our money we are just chopped liver...Below is what email transpired prior to Mr. Post going "rogue".

Deann



On Sat, Nov 29, 2008 at 7:14 PM, Koi Brain wrote:

Hello again Deann,

Here is your invoice.


BELLE OF WOKING 1
MARIE BOISSELOT 1
ROUGE CARDINAL 1
MME EDOUARD ANDRE 1
VILLE DE LYON 1

------------------------------------------------------
$30.00
$09.00 s&h
------------------------------------------------------
$39.99 Total

Send payment to:

Perry Post
3723 Lyndale Ave N.
Minneapolis, MN 55412

Thank you for coming back!
Perry





On Sat, Nov 29, 2008 at 2:44 PM, Deann Jacobs wrote:

Perry

I will send you a check then as opposed to my credit card. I do not have a pay pal account. Just tell me how much I owe you and whom to make check out and where to send it... Just remember I can not take delivery till late spring...March or early April.

Deann
----- Original Message -----
From: Koi Brain
To: Deann Jacobs
Sent: Saturday, November 29, 2008 12:00 PM
Subject: Re: Clematis


Hello Deann,

Sorry to hear about the frustrations with the PayPal cart.
I will reserve those plants you requested, and you can send a check or money order, or try the cart again. (I use Firefox when setting it up and testing it, is that the browser you used?)
I would really prefer never to see your CC number, just to keep things clean. That is one of the reason I use PayPal.

Thank you for the order!
Perry





----- Original Message -----
From: Koi Brain
To: Deann Jacobs
Sent: Thursday, November 27, 2008 12:00 PM
Subject: Re: Clematis


Hello Deann, thank you for the great comments!

Thank you for your patience with Koi Garden Club while we restructured this past summer. I, Jerome, am now the owner of KGC.

As a welcome back and thank you, the clematis have been put on sale for $6 throughout the winter and can be found here:
//koigardenclub.com/Clematis.htm
Shipping will occur throughout the winter, or you can request a spring ship date.

Also, if you are not on the newsletter mailing list, I recommend that you sign up while you are on the website so that you don't miss
out on any sales, promotions, and updates during the exciting new year before us!

Sincerely,
Jerome
(Perry Jerome Post)




On August 14th, 2009, deann changed the rating from negative to positive and added the following:

Hi Everyone

Well after receiving Jerome's email of August 3rd, I am pleased to say I have changed my ratings for him. I wrote an email back thanking him for letting us all know what the problem was, and wished he would have let us known earlier in the year. I declined his 50% off as I think he really needs all of the help he can get.

Within one week, I received all of the plants I ordered, and all in great condition. This is the Koi Garden Club I remembered and hoping these plants will show me next year they are the same wonderful stock that Jerome sends out.

Welcome back Jerome!

Deann
Positive Cynthia47
(9 reviews)
On May 30, 2009, Cynthia47 Vancouver, WA wrote:

The company evidently intends to defraud me as they will not reply to emails. I ordered several clematis in March and said I was ok with not receiving them until late April. They promised to ship as soon as the weather was warm enough in Minnesota. I have written to them about 6 or 7 times requesting information about the shipment and they refuse to answer. Anybody with money outstanding should try to get it back ASAP as they are evidently just collecting money without any intention of payment. I wrote to them a few days ago and said I'd be forced to post negative feedback if I heard nothing and -- here it is. The frustrating thing is they had good ratings when I ordered and then they went sour.


On June 2nd, 2009, Cynthia47 changed the rating from negative to positive and added the following:

My negative post was a result of an unfortunate delay with my order. I received no replies to my emails but a reply by email was sent to an account I had not been able to access for 3 weeks, not from the account I was writing from or had placed my order from.

What I found in their reply was that Koi Gardens was overwhelmed with orders and that one guy was trying to grow, pack, ship, reply and do everything without help. They need more customer service help but the plants arrived today -- Priority Mail (June 1) and -- considering our heat wave they were in pretty good condition. The plants had healthy roots and hopefully will grow without problem. If Koi Gardens would just notify people what is going on they wouldn't have so many unhappy customers. Gardeners are patient people normally. We just want to know what to expect.
Positive jione
(1 review)
On May 20, 2009, jione Ione, CA wrote:

emailed that plants were being shipped 2nd of May now the 19th no plants no answers to enquiries.


On May 30th, 2009, jione changed the rating from negative to neutral and added the following:

got my clematis today with two free ones thrown in for my trouble.
On August 27th, 2009, jione changed the rating from neutral to positive and added the following:

ordered again, plants in great shape received within a week of ordering! good job perry
Positive crazy4brugs
(18 reviews)
On May 16, 2009, crazy4brugs Kansasville, WI (Zone 5a) wrote:

Received my clematis from them today and they look great.
I will order from them again.

Positive nygardener2
(12 reviews)
On May 16, 2009, nygardener2 New Hyde Park, NY wrote:

Jerome(owner) is a great person to deal with. He helps you with all your questions and the prices are really great. He also gives a 2yr warrenty which I didn't even know. The selection is just awsome. He made positive my plants made it thru winter before shipping any of them and two plants I ordered did not which he asked me what others would I like to get. Jerome is like a gardening friend rather than a gready faceless company Spring Hill.....and others. Please support this small company!

Positive onegoodman1955
(20 reviews)
On May 10, 2009, onegoodman1955 Normal, IL wrote:

I ordered 8 clematis in April and all are doing great...two are forming buds. I plan to order again this week !

Positive alina_1
(9 reviews)
On Apr 12, 2009, alina_1 Gaithersburg, MD wrote:

One of the best companies to buy Clematis from! Fantastic selection, great prices and service. Very healthy Clematis babies with well developed roots and professionally made labels. Another happy customer here.

Positive Nigella
(23 reviews)
On Oct 18, 2007, Nigella Wilmington,
United States wrote:

I purchased 14 clematis from this vendor when I noticed that they run a sale topped with excellent shipping option. I got fantastic plants from them with strong, wonderful roots and excellent healthy top growth. These 2.5 pot plants were stronger than some 1 quart or 1-gallon clematis I received from other vendors in the past.

I was so impressed that I ordered another 13 clematis from them. Those have arrived today, packing was great as it was the first time; the plants again were top-notch.

I can recommend this vendor without hesitation and I certainly will order from him/them again in the future.


On December 3rd, 2008, Nigella added the following:

An update for those who are interested. Koi Garden Club was taken over by Jerome Post the person I dealt with in the past. He was always very courteous, accommodating, shipped the plants very fast and his plants were fantastic. To sum it up, a great vendor to do business with.


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