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|On Nov 21, 2009, Chills Saint Clair Shores, MI (Zone 6b) wrote:
Posted on June 17, 2009, updated November 21, 2009
On July 6th, 2009, Chills added the following:
No delivery, no response to emails (4 so far), no clue what is going on with my order.
If KGC is having problems as has been said in reviews and in garden forums, they need to email people who have outstanding orders and explain the difficulties. Even if the reasons are common knowledge among people who frequent garden forums.
On November 21st, 2009, Chills added the following:
Received plants in August (which was agreed to during an email exchange). The plants are small, but appear healthy and while I wish the transaction had been smoother I wish Koi Garden Club no ill will.
I do not plan on ordering more clematis this next season (out of space more than anything else and I dare not add more til I know how much space these plants I already got will use), but I cannot say that I wouldn't consider ordering from KGC next time. I just know I wouldn't bother ordering in February next time. I will also leave my rating as neutral because of the problems KGC had in supplying product this year.
I hope that Jerome is able to salvage his company's reputation in time as I know he really wanted this to work and being a gardener I respect people who try to deliver good plants for a reasonable price (that and because I also know that there are not many clematis nurseries with unusual varieties, not since Chalk Hill closed at least)
On Nov 21, 2009, Koi Garden Club responded with:
"On Aug 3, 2009 2:19 PM, Koi Garden Club responded with:
Hello everybody and thank you for your orders. Hopefully your garden season is going well.
|On Jun 10, 2009, mamajack Fate, TX (Zone 8a) wrote:
overwhelmed with orders? he is still advertising these clematis on daves marketplace. i got a refund which is the only reason i am giving him a neutral. however, when he finally dmailed me and asked if i wanted a refund i told him no. that i wanted the plants. but perry refunded paypal anyway without telling me. just discovered it tonight.
|On Jun 6, 2009, starrmasonlake Grapeview, WA wrote:
placed an order 3 weeks ago and still nothing. emailed [email protected] twice and got no response. filed a claim with PayPal and then actually got someone on the Koi Garden website in a live chat, who told me they were out of stock for the choice I had made. when I asked if I could just cancel the order and get a refund, he signed off! who knows whether he'll cancel it, or refund the $, or just never send me my clematis. I do know that I'll never do business with them again...
On June 9th, 2009, starrmasonlake changed the rating from negative to neutral and added the following:
changed to "neutral" when they graciously refunded my money and apologized, stating they were overwhelmed with orders.
|On Jun 1, 2009, wha Pepperell, MA (Zone 6a) wrote:
i also had trouble with follow-up with Jerome. I did manage to get him on the phone and he explained that he has been very busy and behind in shipments. Today I received the last of my order and I am happy with the quality and size of the plants. I just wish the follow up had been better.
|On May 29, 2009, carolrees Arlington, VA (Zone 7a) wrote:
I placed an order for $156 worth of clematis on 5/8/2009 & paid through Plantkingdom.com via Paypal. Since then although I emailed the paypal address & the email on Dave's Garden I have received no response. The PlantKingdom.com web site has no email address to contact. I am worried since I can get no email response from them and since I placed my order, the negative ratings on Garden Watchdog seem to be adding up.
On June 2nd, 2009, carolrees added the following:
I received 8 of the 26 clematis from order today in the mail. The plants that I received are all healthy looking and I'm pleased with their size. However, I'm still waiting for 14 others & there was just a note for those that didn't ship "Next Shipment" but not a date as to when they'll be shipped.
On June 16th, 2009, carolrees added the following:
Today, I filed a dispute with Paypal for the 18 plants that I have not yet received. I still have not had any contact from the seller on when, if at all, that I may receive the rest of my order.
On August 23rd, 2009, carolrees added the following:
The vendor refunded all of my money via paypal. Since I had received 8 of the 26 clematis I ordered in good condition, I sent him via Paypal the amount for those.
It's unfortunate that things degenerated so badly since I was very satisfied with the quality of those I did receive for the amount that I had paid. However, after not being able to get in contact at all with the vendor as to when the others would be shipped, I had no alternative but to have filed that claim on Paypal; otherwise, I would have had no recourse after the 45 days were up.