I ordered 100 3-year plants from Finch but received (and was charged for) 2-year plants. Not a big deal, but I was very willing to pay for that extra year of growth, and I wanted what I had ordered. Plus the order was only half for me; I had placed a group order to divide with two other people locally, so I was stuck in the middle. I called about every day for a week (if not twice a day) leaving answering machine messages and speaking to a woman that said I needed to speak to a man. All this time the plants were sitting bare-root in an outbuilding. He was always unavailable and wouldn't return the call. It wasn't until I threatened to take the issue up with my credit card company that the man finally called me back. He wasn't willing to give me any benefit of the doubt and didn't offer to make any concessions of any kind. He might have been more accommodating if I hadn't first threatened to talk to my credit card company, but then again he wouldn't even talk to me before that. He finally agreed, while telling me that I shouldn't be able to sleep at night, to ship me a smaller number of 3-year plants additionally that I paid for but not the shipping, and I kept the 2-year plants. In the end the plants and charges were acceptable, although I would have preferred getting exactly what I had ordered to start with, and it definitely wasn't worth what I went through.
I ordered 15 different blueberry varieties. When the order arrived, one variety was missing (hey, no big deal, it was a large order). I sent them an email, and they promptly responded that they would send the missing item. They ended up sending the wrong replacement (a variety I already had). I email them back again. This time, no response. I called them, and the gentleman who answered said they were sending a replacement. The item never arrived.