I bought from Floribunda about 2 years ago and Jeff Marcus honored the bare minimum shipment order of $100. He became a bit aggravated when I asked him via e-mail to give me a shipping estimate; given the fact that I was buying an assortment of different palms and shipping them halfway across the world. He sent an e-mail back and told me to call him. After calling several times (the line was always busy) he answered and of course was already disgruntled about my incessant calling, and upon telling him who I was, he became even more irked once he remembered that I was the guy asking for a shipping estimate. With this, he embarked on a long-winded monologue and carefully explained to me his process from beginning to end, in an exhaustive, labored manner. As other posters have alluded to, I could certainly hear a bit of arrogance and certainly, a tartness in his voice.
After enduring this, he said he wouldn't be able to prepare and ship my order for another month or two since he was extremely busy (a common theme) at the time with bigger orders. After all of this, I felt as if he was trying to talk me out of buying from him; but he lightened up a little and we talked palms; he then concluded that he'd be in touch with me.
After all of this, he sent me an e-mail and said that my order was packed and ready and I paid the shipping (which wasn't as bad as I thought it'd be) and he called me once he shipped it.
The plants were absolutely stunning and were carefully packaged. It was really A+ stuff. Pricing of the plants is honestly the best you'll see and Jeff "Curmudgeon" Marcus is a wealth of knowledge and he is a terribly honest and I think deep down, a good hearted person; he's just extremely rough and prickly around the edges; akin to some of the palms he sells. I would definitely buy from Jeff again, but I would absolutely dread the phone call. Not someone I'd want to be pals with, but certainly a great source for exotic, affordable and perfect quality palms.