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Comments regarding Dragonfly Aquatics

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You are viewing only neutral comments

  Feedback History and Summary  
6 positives
3 neutrals
2 negatives

Comments:

RatingAuthorContent
Neutral cfranso
(1 review)
On Jul 5, 2014, cfranso Oklahoma City, OK wrote:

I placed my order on June 8th and it was delivered July 2nd. The quality of the plants I received was good. My only complaint with this company is the lack of communication. I sent an inquiry on June 18th with no response and again about a week later. I had no idea when to expect my shipment until I received the shipment notification on June 30th. I don't know if 3+ weeks is the norm for shipping for this company or any other that ships pond plants but even a short email to give the status of my order would have been nice. On the whole though, I have no complaints about the plants I received.

Neutral Toddott
(20 reviews)
On Aug 12, 2012, Toddott Kentwood, MI (Zone 5b) wrote:

Not impressed with Dragonfly aquatics. Ordered Anacharis, Blue Lobelia, Sensitive Plant and an Iris. One person commented that their plants with lush and full. Mine were anything but that. The Anacharis was full and healthy. But the others were not. They were pale, limp, single growth stalks in 2 inch pots. Not worth the $6 plus that I paid for them. I trimmed them and hardened them off before placing them in my pond? Although I'm certain they will survive, I'll have to wait until next year to see anything worth looking at. Shipping charges were average and communication was good (send order and shipping information by email).
Other aquatic stores have much nicer plants for the same price or less.

Neutral arleene
(2 reviews)
On Jul 26, 2010, arleene Woodstock, GA (Zone 7b) wrote:

Posted on July 9, 2010, updated July 26, 2010
I wish I could give a positive feedback on my most recent order. The lotus and water lilies arrived promptly and in excellent condition. But I also ordered a large number of bog plants, all of which were completely infested with duckweed. I am having to go through extra steps of cleansing before I dare put these plants into my pond environment. I am disappointed that Dragonfly would permit such a level of infestation in their growing ponds, and would further knowingly send out plants that would cause a severe infestation of this highly invasive plant in my clean, natural pond.


On July 26th, 2010, arleene changed the rating from negative to neutral and added the following:

Well, the blue lobelia didn't make it - they rotted away while I was trying to rid them of the duckweed . The water hibiscus and cardinal flower are still in good shape and now rid of the duckweed, so they have been planted in my pond. I requested a refund from Dragonfly Aquatics for the lobelia, and they responded very quickly to inform me that my card has been credited. I will change my rating from a negative to a neutral, but I stand by my comment that they should never have shipped a product so badly infested.


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