Comments regarding Hummingbird Farm

Posted on May 6, 2016, updated May 7, 2016
Last fall, I ordered 2 'Arabella' clematis (since I could get two sent for the same rather high shipping price). I was assured that early September wasn't too late to plant. They did arrive well packed, but only one of them survived the winter, although they were planted in the same general area and I followed directions to a T. That one has come back nicely, but what with ordering two and paying for shipping, it's an almost $50 plant! Disappointing.

"On May 7, 2016 5:59 AM, Hummingbird Farm responded with:

Wow! This is the first I've heard of this plant loss and I'm ever so sorry bottlegreen is unhappy. I'm really disappointed bottlegreen didn't feel comfortable contacting me about this issue directly. Customer satisfaction is very, very important to me and I do my best to fix problems quickly!

I have contacted the customer by email and D-message and have offered either a replacement plant or a refund and hope to resolve this problem soon.

Cindy Tibbetts
Hummingbird Farm"

Ordered and received 3 well packaged plants from this vendor. Great variety, one plant I've been searching for over the past two years. Plants are a healthy, well grown size. No damage in transit. Cindy was most accommodating in that I needed them quickly following my order. An unexpected business trip arose. I was able to plant before an involved two weeks away. Appreciate a vendor who is responsive. We shall be ordering from her again. Her horticultural advice is on point regarding best practice with clematis. Solid experience with this vendor.

Just received my shipment from Hummingbird Farms. Fantastic plants! The Climatis (4 different varieties) were in great shape. Great plants. Great root system. Many stems. Very well packed and labeled. Plus emails confirming shipping date and #'s. Cindy is Great help plus a super person. This is the third time I have ordered from them.

The clematis plants I received were obviously handled with true, loving care before shipment. They are beautiful and I love to watch them grow.
I doubt you will find a company as genuinely concerned about their product and as NICE in their interaction as this one. Ms. Tibbetts will do whatever she can to make the customer happy--even if an error is made on the customer's end (as happened to me). I absolutely love this company and their service. Please purchase your clematis from Cindy; you won't be disappointed!!! I live in southern Idaho.

Plants arrived very quickly, everything was in perfect condition. The plants were healthy with a great root system.

I was on a quest to find the perfect plant for my deck which has barely any sunshine. Wanting flowers, I happened on Hummingbird Farms website, and emailed Cindy with lots of questions. She was so helpful and helped me pick the perfect match for me. Not only are the blooms beautiful, but it's super hardy for my zone. Elsa Spath Clematis make my deck look elegant, my little oasis! Thank YOU Cindy & the Hummingbird Farm!

Tray

My four clematis arrived in very good shape with a great root system. The plants took right off.

Planted my very first clematis order from Hummingbird. Received 4 clematis, definitely one of the best packaged, labeled, and priced for quality clematis. Both the size of the roots and the volume of green leafage surpassed my other internet/mail orders. I ordered 4 of the Kivistik assuming the Arctic Circle is colder than Central Illinois, so hope that they do well on the north side of the house.

I ordered 2 clematis exactly one year ago, in May 2014. Before ordering I had specific questions about certain varieties - the staff was very knowledgeable and helpful. The plants arrived promptly, very well packed, with clear planting instructions. Last fall both clematis were happy enough to bloom before sleeping for the winter. Now, one year after planting, both clematis put up lots of new shoots from the roots, are vigorously climbing their trellises, and have plenty of buds. Hummingbird Farms clearly offers great plants with healthy roots!

Posted on September 27, 2014, updated May 9, 2015
Posted on October 26, 2013, updated September 27, 2014
Love these Clematis, arrived fast, well packaged .... great communication too!

This has been the first time ordering from Hummingbird Farm. I ordered the middle of April. I emailed them the end of April to find out when the plants were to ship and was told around May 4th. Then I received an email informing me they had shipped on the 4th with the tracking numbers along with care instructions if I wasn't going to plant right away. Today, May 7th the plants arrived in very good condition, good sized, amazing root systems! I am very pleased. This has been my best on-line plant purchase!!!

I placed my first order in late September with Hummingbird Farm for 7 different Clematis Vitacella plants. First, let me say I have had a difficult time finding Clematis Vitacella varieties. They had several.

Wow! What a great experience. Very fast response and delivery. All (not just part) of the plants were exceptional quality, larger than expected, with great root systems. They arrived in excellent shape, nicely packed, and still moist.

I am very excited to find Hummingbird Farm and am anxious to order more plants.

Just received 2 new clematis . Plants came fast and are very healthy. Included great directions for planting.

Jackmanii clematis arrived promptly with healthy leaves and well packed. The instructions & support were very good too.

I am a repeat customer. Hummingbird Farm is my source for clematis.

The plants I received were very healthy and the customer service was great!

Order was received promptly and in good condition. Will definitely order from this company again!

After not receiving great clematis from local stores, I took a chance on a mail order company, Hummingbird Farm. I could not be happier. I ordered 6 clematis and as an after thought I ordered 4 herbs. When I had to request a change in order dates, they did and it was no problem. The plants got here when requested and in absolutely great shape. All were bigger and healthier than I could have hoped for. I certainly were not hesitate to order again from this company.

Very nice nursery-helpful and thoughtful. Moonfleet Clematis arrived very healthy and robust. It was packed very carefully. I shall not hesitate to order again.

I received excellent service, plants arrived when they said they would and were carefully packed. They were also sturdy and well grown. I have ordered from this company several times and have never been disappointed.

I ordered two clematis from Hummingbird Farm for the first time. They arrived promptly and in great condition. They also came with very complete instructions for planting. Their website also contains great info about clematis- pruning, feeding, pests, etc.
A month and a half after planting, a rabbit chewed off a nicely growing stem. Called and Cindy was very helpful with suggestions for trying to root/save this portion.
I would definitely recommend this company!

Received my plant order in A++condition. Very healthy and very well packaged. Communication was excellent. I spoke with Cindy (owner) and she was very patient and kind. My order arrived in just Two days. I will be ordering from Hummingbird Farm again and again!! Very pleased.

Based on GWD reviews, decided to order a clematis variety I was unable to find at local nurseries. The plants arrived in great condition even after spending the weekend in the rural Wisconsin post office (through no fault of Hummingbird Farm). The packaging protected the plants well and the soil was still very moist. I will be ordering more clematis from Hummingbird Farm.

Being a Mainer, I try to purchase from Maine companies whenever possible.

I'm very pleased with my purchase from Hummingbird Farm. I ordered two clematis. They were shipped precisely when I requested they be shipped, arrived right on schedule and in excellent condition.

I've purchase clematis from other sources and these were by far the largest, healthiest, most well-rooted plants I've ever received by mail.

As my flower gardens expand (I just retired recently) there will be more clematis and they WILL be coming from Hummingbird Farm.

Well Done!

Ordered fancy leaf geraniums and they are beautiful, full, healthy plants! Packed well, secure and arrived safely.
Great value for my money. Will definitely order again! Thanks!

I ordered two types of clematis from Hummingbird Farms. They explain on their web site that they are in Maine which has a slow start to their growing season. They have already sent me one of the clematis and told me the other would come later in May as it becomes ready to ship. They e-mailed me when the plants had been shipped and when they would arrive. They came on time and in good shape. I would order from them again.

Posted on May 9, 2012, updated April 25, 2013
The two clematis plants I received were much larger than expected, healthy and well-rooted with multiple stems. Packing was excellent with no soil loss in transit. Plants were still quite moist. Communication is also excellent, as Cindy responded quickly to my email question, as well as sending shipping notification. I am extremely pleased with my order from Hummingbird Farm. This was the first time I had ordered from them, but it won't be the last.

Posted on April 21, 2013, updated April 23, 2013
I ordered two clematis, Perl dAzure and Josephine. Both arrived in 3" brown paper sacks. The edged of the sacks failed to protect the fragile stems from breakage during shipping. Two of three stems had been broken. The plants themselves were alive, but were not mature. I don't mean that they were just coming out of dormancy, but from the width of the stems, these were not the same quality or maturity (in age) that I've received from other vendors, e.g. SongSparrow Farms. As clematis folks know, these plants send up larger caliper stems as they mature in years. I notified Hummingbird, contested the charge on AmEx and reordered the same varieties from Songsparrow. I will update my post as this situation evolves. These items were priced similarly to more established, mature specimens from other vendors.

Got the first Two of my Four clematis vines order today & I am Wowwwed by the size of the root systems AND how quickly they arrived in Calif. from Maine. Only 3 days in transit. So very well packed, no damage at all, still moist. I immed. potted them up into one gallon pots & the roots barely fit. They perked up within an hour. I'm impressed. Very impressed. We were really hot today (85) so I have them in the shade. Looking forward to getting the next 2 plants and getting them all into the ground & blooming!

Found Hummingbird Farms when searching for Clematis that are hardy for zone 4, disease resistant/ wilt resistant. This my first attempt at growing Clematis. Their website has great descriptions of the plants with photos. Plants are organized by groups/ characteristics which was very helpful for a beginner.

I ordered Madame Julia and Piilu last July, in the middle of a dry, hot summer. The plants arrived in excellent shape and grew well all summer/ fall. Both plants got blossoms. I was concerned about planting them during such a hot year, but watering them and planting where the roots would be cool did the trick. Can't wait to see how they do this year.

Cindy responded to my e-mail questions promptly and helped me figure out the best way to plant them in our acid, sandy soil. I took a big plastic pot, cut the bottom out of it, filled it with soil with added humus added and some lime to sweeten the soil. This helped me keep the roots moist in the sandy soil and a hot summer. Basically created a microclimate for the roots.

The price was the same as plants at the local greenhouse, but more selection, especially regarding disease/ wilt resistance. When you're looking for a special plant, it's worth the shipping cost. These types of Clematis are not available in our local greenhouses.

Last December we received a holiday greeting in the mail from Hummingbird Farm, to top off the personalized service they provide.

Looking for more spots to plant Clematis and I will order from Hummingbird Farm again!

I live in Florida but have a cabin in Maine. I called Cindy when I found they had sweet annie herb plants and had to then arrange shipment of the plants to my neighbor's PO Box in Maine since I have no postal service and was doing a "hit and run" visit. Cindy made sure they were packaged well and they arrived the day before I flew up so the seedlings were fresh and healthy. I am sooo looking forward to seeing them in the fall when I return to see if I found good places to plant them. Hummingbird Farm definately gives personalized service.

I ordered four clematis from Hummingbird Farm, after conferring with Cindy by email. Her emails were very prompt and helpful, and my plants arrived sooner than expected, well-packed and very healthy. We planted them exactly according to the Hummingbird Farm's instructions and they're doing well. I thought the selection, prices and service were excellent, and I'm looking forward to visiting the farm in person in the next month! I think it's a wonderful resource for people who love clematis and I can't wait to see their exotic geraniums.

We had looked everywhere for a Betty Corning clematis, including several places online. Finally, I found Hummingbird Garden complete with a list for the clematis to ship in late May. I ordered and received an immediate response saying they had looked at the plants and found one ready to ship. The plant arrived quickly and in very good condition. A complete planting guide was included and the packaging had prevented any damage during shipping. We planted the clematis and it is already growing with no planting trauma at all. We were very happy with the friendly service and the quality plant.

Posted on June 27, 2011, updated May 1, 2012
I ordered 4 clematis a few weeks ago. Cindy sent me a shipping notice when they were on the way. The packages arrived when expected. The plants were very well packed, in excellent condition with well developed root systems.

Planting instructions were very detailed and thorough. I got all 4 planted within a week, following the instructions. All 4 are doing nicely and growing new leaves. I'm looking forward to seeing them bloom in future years.

Cindy and Brian really love what they do and it shows in their customer service and plants. Our order arrived in three days (Maine to Alaska!) in superb condition. The quality of the plants that we received is superior to any other clematis that I've ordered from other reputable growers. For selection, service and quality, Hummingbird Farms can't be beat! Thank you!!!

Posted on April 26, 2012, updated April 26, 2012
Positive with a CAPITAL P which stands for PERFECT PLANTS, PERSONABLE, PROFESSIONAL PEOPLE. WOW did my 4 clematis look fantastic out of the box. Got them in 2 days and this owner went above and beyond to help me select.

I ordered some plants from Hummingbird farm quite late in the season. The plants arrived quickly, tall, green and very healthy. In fact the plants look more like gallon-sized plants

I am very impressed with the size of the plants they ship for an extremely reasonable price. I highly recommend this company.

Thank you so much, you have a customer for life.

Posted on October 6, 2010, updated August 1, 2011
Hummingbird Farm is a great place to visit and LEARN!! Cindy Tibbetts knows so much about clematis and is so very willing to share that knowledge AND their plants are incrediblly healthy. I visited for the first time this summer and after much discussion and advice from Cindy, I bought 2 very healthy looking plants. Since then I have had multiple consults with Cindy over the phone and email. She is extremely patient and funny! I just received 4 plants the day after I ordered them..talk about speedy. They were very carefully packed and arrived in great condition. I cannot say enough positive things about this company and owner. I have already recommended them to many and will continue to do so.

When order was placed by phone, I was able to get some good recommendations for clematis best suited for my needs. Plants arrived well-packed and healthy with helpful planting and care instructions.