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|On Jul 27, 2010, rjhatl Tucker, GA wrote:
Posted on July 12, 2010, updated July 27, 2010
On July 27th, 2010, rjhatl added the following:
Rather than start a back-and-forth with Nipa Hut over who did what, here's a webpage with all of the photos and email exchanges: //www.ding.net/nipahut/
Despite what Nipa Hut says, I never refused to return the plant - I have no use for it. I only asked them to pay the return shipping, as the plant was damaged due to their poor packaging practices. You can see from the email exchanges that their claims get more and more ludicrous as time goes on - and that they always claim that I refused to return the plant, despite my repeated statements that they could have it back.
Also, as to their claim regarding the Better Business Bureau, the BBB never asked me to return the plant - the BBB claim is also online for all to see. Nipa Hut would not honor their guarantee despite the BBB's attempts, and the case is now closed because there's nothing more the BBB can do.
Again, be warned before doing business with Nipa Hut.
On Jul 27, 2010, Nipa Hut Gardens and Gifts responded with:
"On Jul 12, 2010 10:12 AM, Nipa Hut Gardens and Gifts responded with:
We immediately told this customer we would replace the mango tree, and requested it be shipped back to us, they refused.
|On May 10, 2010, laportebat La Porte, TX wrote:
On April 28th I placed an order with this company. I ordered an avocado tree and a lychee tree. I requested UPS ground service which was my first mistake. The trees were shipped by Nipa Hut on May 3rd and arrived at my house on May 7th., because I was not home on Friday. The trees were not redelivered until May 10th. The lychee tree was dead and the avocado was in terrible shape. I couldnt believe the package was not left at the door. I contacted Nipa Hut with pictures of the trees expressing my disappointment and was told I should have been home Friday and maybe I shouldnt have requested UPS ground service. Basically I felt like they could care less. The emails I received from them were horrible. I had to go back and read my first email to see if I said something wrong but I couldnt' find a thing. I couldnt tell you if they have quality plants or not. I didn't get mine in time to tell. I guess the best advice I have is do not order UPS Ground from them or your trees could arrive dead and no one at that company cares! Please take the time to read our email exchanges below:
On May 10, 2010, Nipa Hut Gardens and Gifts responded with:
"On Jul 19, 2010 6:41 AM, Nipa Hut Gardens and Gifts responded with:
Not everything is as it appears, most of these emails have been edited and many items added or removed for the benefit of the poster.