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Comments regarding Urban Farmer Seeds LLC

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  Feedback History and Summary  
48 positives
13 neutrals
22 negatives

Comments:

RatingAuthorContent
Negative omrdg
(1 review)
On Apr 22, 2021, omrdg Washington, DC wrote:

Ordered seed for 2 vegetables (3 varieties of 1 and 2 of the other) plus 1 companion crop (6 total). Germination rates for the first vegetable varities were 50%, 40% and 10%. Seed from the 2nd vegetable and companion crop failed to germinate. Germination rates for seed purchased from other sources was at least 84%.
Monetary loss for the seed purchases is one thing but time lost for the failed germination is worst.
Contacted the company weeks ago but have yet received a reply.
Also noticed that they do not provide user reviews for their products.

Negative mtbloomers
(1 review)
On Apr 19, 2021, mtbloomers Collegeville, PA wrote:

Ordered Potato starts in February. . They sent a tracking number that says label printed on April 2 and it is April 19th and still nothing. I contacted them and they said they were shipping them soon. Still nothing.......
Disappointed as potatoes here in PA need to be planted when the weather is cooler. My advice to them is to not sell what they cannot deliver in a reasonable amount of time. I cancelled the order today, we'll see how that goes.....

Negative GHFarm
(1 review)
On Apr 19, 2021, GHFarm Lexington, VA wrote:

Of the seven seed companies I bought from this year, only Urban Farmers' seeds had unacceptable germination. Some packets failed to germinate a single seed.

Negative VaBkeeper
(1 review)
On Mar 16, 2021, VaBkeeper Powhatan, VA wrote:

I received a partial order in January with one item marked “back ordered”. I immediately contacted the company to ask approximately when my order would be completed. I called the phone number on their website and used their online contact form. I received no response. I tried to check my order status using their website and that failed. I tried to reset my password thinking that I may have made a mistake. That failed. After repeated attempts to contact this outfit by phone and email over the last two months I finally contacted my credit card company and disputed the unfulfilled portion of my order. They do not provide customer support and will not respond to phone calls and emails. Save your time and money and shop elsewhere.

Negative nlmartin
(1 review)
On Feb 7, 2021, nlmartin Saint Louis, MO wrote:

I haven't received my complete shipment and communication has been poor about when and if I will receive the rest. Order #328445.

I ordered (1/3/2021) off Urban Farmer's website. I received emails stating that my package would be arriving, with a tracking number and an invoice, which listed everything but my bare roots. My package arrived in a timely manner (1/9/2021). Unfortunately, 10 items were missing which were listed as having shipped. Since those items included potting soil as well as seeds and plant labels, I sent customer service an email (1/9/2021) asking if my order was split and inquiring about my bare roots which weren't listed on the packing invoice. After 2 weeks and no reply, I called and left a voicemail. On 1/22/2021 Ashton emailed me back. On 1/25/2021 Ashton confirmed that they were shipping the missing items via FedEx "Yes we have shipped the missing items today! The horseradish roots were a preorder item and will start shipping in March based on the zone you live in! Again, sorry about the missing items and you should be getting them via FedEx this week!" It's now 2/7/2021 and have have received neither tracking number nor my 10 missing items.

Negative kfindley79
(1 review)
On Dec 12, 2020, kfindley79 Greenville, AL wrote:

Shipping has been delayed nearly 3 weeks. When asked for assistance Urban Farmer simply said "that's normal for this time of year".

Maybe offer other options for shipping besides USPS?

Negative Wellshoot
(1 review)
On Jun 3, 2020, Wellshoot Groveland, FL wrote:

My story is as most that have ordered in the last few months. They got their payment, sent me a tracking number, and that is as far as it has gone. As the others, no return emails, no phone service. I did use paypal, and if they don't get a move on, I will go through them to request a refund.
order date- 5/20/2020 1:36 PM
Today is June 3rd.....Nuttin....Not a word...

Negative PABuglady
(3 reviews)
On May 20, 2020, PABuglady Slatington, PA wrote:

I placed my order, knowing there was going to be a covid delay but it took 39 days to get my order. I tried calling but they were not answering their phone. I emailed and got and answer saying there was still a delayed. I asked when I could expect my order and they never answered the email. On their website it said my order was completed on the 5th of June and they generated a tracking number but it was not shipped until May 16. When I did finally get my seeds, my coral bell seeds did not have the numbers in the packs that the package claimed. I took the time to count each seed. Will not order from again.

Negative M14Jackson
(2 reviews)
On May 1, 2020, M14Jackson Thayne, WY wrote:

Ordered seeds on 6 Apr 2020. OK, COVID-19 delay accepted.
Order status updated to "Completed" on 28 Apr 2020.
Shipped by USPS, supposedly. Tracking info supplied.
When tracked, says tracking number created but no package receipt by USPS. That was 3+ days ago.
Attempted to contact Urban Farmer Seeds. Phone number removed and email contact form deleted from website.
Tried phone number from Google search. Got company but VM not accepting messages. They say they reachable, but clearly not.
I'm going to give them the weekend and then start CC fraud investigation.
Not Happy.

Negative reretaters
(1 review)
On Apr 12, 2020, reretaters Long Beach,
United States wrote:

So I ordered my seedlings on March 23, 2020, it said that my seeds would ship according to my zone. Well, the shipping months in which they were supposed to ship have passed and one should be on the way. My shipping shows in progress and I've tried to reach out to customer service, call, and email. Well, there is no email or number i can even use to reach out. I've been scammed I can feel it! Something just doesn't feel right!
I went to BBB and filled to a scammer report and a bunch of other people have reported them too! I know ill never get my money back from them but i think i can call my bank and do something about the money!

Negative jbudge
(1 review)
On Nov 30, 2019, jbudge Marietta, GA wrote:

Ordered several pepper and tomato varieties, was sent Roma tomatos instead of Big Jim peppers. I've sent 2 emails about them sending the wrong seeds, first email was over a week ago, still no response.

Negative ladystar
(1 review)
On Mar 9, 2019, ladystar Crescent City,
United States wrote:

Urban Farmer Seeds Stole my money, do not buy in this company, I have called and sent email without answer, this company is a fraud.

Vales VERGA Urban Farmer Seeds.

Negative TucsonTomato
(5 reviews)
On Jul 24, 2018, TucsonTomato Fairfield, CA, CA (Zone 9b) wrote:

Urban Farmer Seeds stole one of my brand-labeled pictures of my Dark Green Armenian cucumber by cropping out my brand name. I have contacted them multiple times to request that they take my photo off of their site, but they have not. I have both called and emailed. I take pictures of my products because I actually grow them. As the picture they took from me was also listed with another picture of a different Armenian cucumber, I can only assume that they have never grown either cucumber variety or don't really know what they are trying to resell to others. I have a friend who is a lawyer. I'll be asking him how to proceed next.

Negative Spiritsmeadow
(3 reviews)
On Oct 15, 2016, Spiritsmeadow Elizabeth, CO wrote:

I order garlic every year, this fall I tried Urban Farmer LLC. I was speechless at the order I received...they sell by weight of garlic and for less than 1 and 3.4lb they charged me $60.00 + $6.00+ in shipping. I weighed my 3 sacks of garlic on 2 different digital scales...they shorted me but still charged the full price. ONE head of garlic they charged me $10.00. I will never buy from them again, Peaceful Valley, Territorial Seeds and Johnny's all have better selection and much lower prices. If the ordered bulbs don't weigh what they're supposed to UB could have added extra cloves to make it right. I'm a senior gardener, have been gardening over 50 years, I cannot and will not ever order from a company like this.

Negative MJB82
(1 review)
On Jun 1, 2016, MJB82 Columbia, MO wrote:

I ordered only a few packets from Urban Farmer Seeds. Two packets were supposed to contain "+- 25 seeds." It only contained about 15, which I consider far to few than promised. Another packet failed to germinate at all.

I sent an email to Urban Farmer. They did not respond.

I received a customer satisfaction survey. In my response, I indicated the two problems I had with their seeds. Urban Farmer did not respond.

I called them and was not able to reach a live human being. I left a voice message with my cell phone number. They did not respond.

No customer service and failure to deliver what they promise. I do not recommend this company.

Negative rbknox
(1 review)
On Nov 12, 2015, rbknox Williamstown, KY wrote:

In August, I placed a web order for garlic bulbs. Sept. 19, I received email that 'everything is on schedule for your garlic to arrive in October'. There was also a smaller notation that my credit card would now be charged. So I waited.....
Now it's mid-November and still no garlic. I've emailed twice asking for a status, but haven't received any response. I won't be doing business with them again (actually, I suppose I didn't this time either....just donated money to them)

Negative klemanfamilyof4
(1 review)
On Apr 16, 2015, klemanfamilyof4 Van Wert, OH wrote:

I emailed UF seeds and also tried calling them on SEVERAL occasions about my order without no success. I found emails this company uses and I successfully got a hold of them only for them to say out of product will ship promptly next week! Well they took my money knpwing they were out of the product! VERY DISHONEST and I will fill out a complaont with the BBB!

Negative ManhattanJewess
(2 reviews)
On Sep 4, 2014, ManhattanJewess Round Top, NY wrote:

Posted on August 25, 2014, updated September 4, 2014
Posted on August 24, 2014, updated August 25, 2014
I have had numerous problems with the products I purchased from UF Seeds and on every occasion I contact them MANY TIMES. On one occasion they responded when I complained I hadn't received the seeds and they sent them.

I have never received an email or phone call regarding the problems: Giant red celery is green, Black cherry tomatoes never turn black, Ground cherry tomatoes don't germinate, Heirloom mix of tomatoes seem to have some wilt and rot disease, Parisian carrots look more like they come from Hoboken than Paris.

It is very frustrating. These guys seem to think customer service isn't part of their job. I've spent over $100 on seeds (potatoes and other seeds) and they treat me as if I don't exist.


On August 25th, 2014, ManhattanJewess changed the rating from negative to neutral and added the following:

At this moment I'm changing my rating from negative from negative to neutral with a possibility of positive. Noah got back to me this morning explaining that emails to hi must be addressed to [email protected] not [email protected]. However, I am still waiting for black cherries to become black and red celery to redden. He offered me my money back but I don't want the money, it's the plant I want. I'll be patient and hopefully the plant will show its true colors.
On September 4th, 2014, ManhattanJewess changed the rating from neutral to negative and added the following:

I've finally determined from Noah that my Black Cherry Tomatoes are not Black Cherries and it appears that my Red Celery is not that either. This is a problem for someone who likes to sell odd veggies at farmer's markets. I'm sure Noah understands that if he ordered red pepper seeds and they grew green peppers he would be upset as well.

I don't know how this happens without it happening to a bunch of people. Anyway, this significantly screws up my plans for selling fall vegetables.
Negative dananderica
(1 review)
On Apr 23, 2014, dananderica Minneapolis, MN wrote:

I ordered some wheatgrass seeds from ufseeds.com. None of the seeds germinated and when I contacted Noah at ufseeds.coom I got absolutely no response, after contacting via phone and email on three seperate occasions. I've filed a complaint with the bbb.org, but I dislike that I have to go that route to get a resolution. This was the first time I did business with ufseeds.com and it will be the last.

Negative grjmmr
(3 reviews)
On Mar 11, 2014, grjmmr Marion, IA wrote:

Not impressed, I ordered 3 different types of pepper seeds and had a 0% germination rate for all. Plus for the price you can get 3 times the amount of seeds by ordering through Burpee, who I am going through after this.

Negative mrizzo
(1 review)
On May 9, 2011, mrizzo Smyrna, GA wrote:

I placed two separate orders from this company for strawberry plants as they were going to go to two different addresses. One was supposed to come with a hanging basket, and the other with a "grow bag". The order with the basket was for my little niece. Somehow, they got the orders confused, and they sent her the grow bag. I didn't get either the bag or the basket. After I contacted them about the mistake, I was told that they would fix it and not to worry because the plants are in hibernation. Well it's been close to four weeks since my order, I finally got my grow bag, but my niece still hasn't gotten her basket. I don't understand how they could have such trouble filling out simple orders.

I thought I would purchase from this company because they looked small and could use the business. However when the strawberry plants came, I noticed that they were from another wholesaler from a different state. This is something that bothers me as well. There was nothing on their website stating this.

I should have done my research and gone with a more reputable company. I could have gotten a far better birthday present for my niece that way.

Negative retired2165
(4 reviews)
On Mar 27, 2011, retired2165 Nappanee, IN wrote:

I never place a large order without knowing more about the company. On 12/30/2010 I ordered a soil test kit via a promotion for them. When I inquired as to where my item was, I received an email :
Hi Kay,
It seems that we overlooked your order. Last week after filling orders we had an extra soil test kit set out but didn't know where it was suppose to be sent.
There are two options:
1. We have ordered more test kits and should have them in 1-2 weeks. We can ship yours out immediately once we get them back in stock.
or
2. We can send out a check refund today.
I'm very sorry about this, sometimes we make mistakes when fulfilling orders.
Thank you,
--
Noah Herron
Customer Service
Urban Farmer
http://www.ufseeds.com
1.317.493.1077

Since they would soon be restocked, I opted to wait. After several more emails, they tell me on 3/7 that it was in the mail as of that morning. Needless to say, I never received it! Very disappointed in their performance.


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