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Comments regarding Two Green Thumbs Miniature Garden Center

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8 positives
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Negative aldmom
(1 review)
On Apr 28, 2011, aldmom Livonia, MI wrote:

Initially I was pleased with receiving timely communications on out of stock items however my last contact was very unsatisfactory. I ordered a refill kit for a miniature garden patio mix. The company has comparatively high shipping costs ($13.19 for a $5.95 item weighing about 3lbs. and sent parcel post!) l but I ordered this anyway because I couldn't find it elsewhere. It arrived with no instructions so I wrote to have a copy sent. The owner responded as if I should not have expected to receive instructions with a refill; offered to complete the kit, including instructions, for another $11 OR I could "wait" for her to email me the PDF, as it was on her list of "to-do's" for the week. I don't find that to be good service. I've now waited 4 days for this to be emailed to me. It seems to me this should have been done at least as soon as I indicated to her I needed them; it is after all just an email. That would have been good customer service,not "when she gets to it later in the week ". She did however take the time to add "There are no instructions included" to the item description though. It is very disappointing that the owner was so put off by my simple request.Combined with the high shipping I doubt if I'll be a returning customer.

On Apr 28, 2011, Two Green Thumbs Miniature Garden Center responded with:

"On Apr 28, 2011 4:23 PM, Two Green Thumbs Miniature Garden Center responded with:

Sorry Cindy.

I'm not sure if you are aware of how a pdf is made, but does take time not only to lay it out but to figure out how to do it and make it work properly, especially while trying to run a busy online business. Printed instructions cost money.

The listing in the online store was as straightforward as I could make it before I amended it (which is very quick and easy to do, btw):

"Refill kit contains
- 2lbs Mini Patio Mix
- 1/2lb miniature sand."

Sorry you are disappointed that I couldn't react immediately to your demand to add on something for free that clearly was not included in the first place - refill means just that, it is to refill the kit, it is not a kit in itself - not to mention again that the pdf wasn't even available at the time of your demand. This is unfortunate, the pdf was completed today and I was about to email it to you. You can now download it from the online store for $3.95 at your leisure.

Also, I have the documentation here that your box was shipped by Priority Mail and that method was chosen by you when checking out.

Good luck with all."

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