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Comments regarding Belisle's Violet House

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  Feedback History and Summary  
5 positives
No neutrals
5 negatives


Negative cathyLS
(6 reviews)
On Jun 13, 2014, cathyLS Sierra Vista, AZ wrote:

The website button doesn't get you to a website at all. Is this place even still in business?????? If so, needs updating!

Negative lilriver
(1 review)
On Nov 7, 2007, lilriver Fairchild, WI wrote:

Sent emails twice with no response. Called and left messages. Also talked with a man who said he would have one of the ladies call me back. Once again no reply. Extremely poor customer service.

Negative loveviolets49
(3 reviews)
On Jun 29, 2007, loveviolets49 Saint Cloud, MN wrote:

I am still dealing with this company. They sent me another customer's order, along with that customer's credit card information. I called immediately and was told my order would be replaced and to send credit card information back to them. Put that information in the mail the same day. The customer that received my order, sent it to me. I received it 6 days after it had left the company. The plants were very small--many the size of a quarter in diameter.(At least half of my order was substitutions, but none of the substitutions I had listed.) I planted them and let the company know that they had arrived. I was told they would still replace my original order. I was sent an e-mail saying the order was in the mail. Order never arrived. I was told verbally the order would be in the mail, order again never arrived. I finally was sent an e-mail that stated that they would only replace the plants that did not make it. They also sent a wrong chirita. I told them about that also. After dealing with this mess for over a month, they finally responded and asked what they could do to make this better. I told them I want my original order replaced, not sent somewhere else and then to arrive at my home. At this point in time, they have not responded to my request.

I have dealt with many different companies, and I would say this has been a very unhappy experience.

Negative hotmama
(20 reviews)
On Dec 10, 2005, hotmama Willow Springs, IL wrote:

To cut to the chase, I received a mislabeled varigated strep from Bellisle. I emailed to inform them and received a reply from Marcia Nov.14-05 asking if I wanted a refund or a replacement.

I opted for a refund since the shipping season for streps with them was many months away.

Despite several emails asking for my refund, I have had absolutely no reply.

I have always felt the best way to judge a company is by the way they handle complaints. Since nearly a month has gone by and I still haven't received a refund or an explanation why, I can only give a negative rating.

Negative lccntryrox
(1 review)
On Jul 26, 2005, lccntryrox Westfield, NJ (Zone 7a) wrote:

I placed an order for a sinningia, 2 begonias and 2 hoyas. Although the catalog did not mention substitutions regarding hoyas, I was sent cuttings instead of plants. I was also sent a few bonus hoya cuttings. Now, I have unfortunately had little success with rooting hoya cuttings; that is why I ordered plants. I promptly sent an email regarding the situation, informing Belisle of my difficulty in rooting hoyas and that I had expected plants, since the catalog made no mention of substituting hoya cutting for plants; 9 days later I received a response simply with rooting instructions for the cuttings. One of the cuttings was too short to root, and shortly died; several of the other cuttings have already died. The sinningia and begonias were OK. I will have to find another source for the two hoyas plants I had paid for and expected to receive.

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