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Comments regarding Flowers by the Sea

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20 positives
3 neutrals
2 negatives

Comments:

RatingAuthorContent
Neutral skyg1831
(8 reviews)
On Jun 13, 2018, skyg1831 Lynbrook, NY wrote:

Posted on June 15, 2017, updated June 13, 2018
Made my first purchase from FBTS and I am very satisfied! Plants very well grown. Packing maybe not as tight as I've received other plants from other companies, however the plants came in good shape. Prompt service and fast delivery. and a GREAT selection of salvias!


On June 13th, 2018, skyg1831 changed the rating from positive to neutral and added the following:

I'm moving this rating down to a neutral on the verge of negative. I"m hoping the company will see this and at least respond. Have tried to contact three times with no response. Large order, all arrived fairly ok, but I believe all were packed in too large a box and a plant was badly damaged. Other plants recovered well and quickly but this one plant. Inquiring with the company and No Response? That's unacceptable to me as a customer. I've recommended this company to so many people. I'll be sending them warnings about lack of communication and correspondence. I think over a week is sufficient time to let someone at least touch base with me.
On Jun 13, 2018, Flowers by the Sea responded with:

"On Jun 14, 2018 1:57 AM, Flowers by the Sea responded with:

Hello:

We had not received a phone call or email (I personally poured over all the logs) until this morning, just before you posted your review. I am sorry for the delay, unavoidable as it is. You will be contacted shortly for a resolution. We absolutely guarantee delivery of superior plants, and never brush off customer problems. Thank you for your understanding.

Kermit Carter "


Neutral wingsoffreedom
(1 review)
On Oct 26, 2015, wingsoffreedom San Jose, CA (Zone 9b) wrote:

Positives:
- Healthy plants
- Carefully packed
- Plants bloomed within 1-3 weeks of arrival
- Great selection of Salvias
- Wish / watch list is great

Not so positive:
- Prices rather high for size of plant
- Shipping is average-high, wish it were better
- Your plant reviews do not show up immediately on website, nor confirmed ever - you wonder if you wasted your time...
- Proactive communication could be improved (see below)

I had to reach out to them after receiving my shipment short 1 plant. Granted I'm glad they did not ship out that diseased plant, they did not reach out to me first beforehand letting me know and providing options. Whatever the reason (small business, forgot, etc) the fact that customers have to reach out to them asking what happened and why the shipment wasn't complete is not a good first experience.
I waited another 1.5 weeks to receive a replacement plant also in good condition. However, again during that 1 week of back and forth, while they would respond to most emails in a few hours, they again required me to follow up on status despite them stating they would update on a specific day.

Neutral scbuttercup
(1 review)
On Jul 31, 2014, scbuttercup (Judy) Simpsonville, SC (Zone 8a) wrote:

Beautiful selection of plants and everything said here is true. But really the prices are out of reach for most people because shipping East of the Rockies is crazy expensive. $30 for two small plants.


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