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Comments regarding Eden Brothers Seed Company

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  Feedback History and Summary  
56 positives
7 neutrals
36 negatives

Comments:

RatingAuthorContent
Negative simona007
(1 review)
On Apr 6, 2021, simona007 Springfield, MO wrote:

i backordered in oct 6 last year 9 gigantic elephant years i got them yesterday very small and sad moldy looking about 2 inch not 7 to 9 as they advertise i know they dont care i will not buy from them again very dissapointed i work hard for my money i dont like somebody to lie to me .. no wonder why why couldnt rate their products on their website they are thiefs


On Apr 6, 2021, Eden Brothers Seed Company responded with:

"On Apr 8, 2021 11:51 AM, Eden Brothers Seed Company responded with:

We value customer feedback and understand your frustration. We are sincerely sorry to hear that your Elephant Ear bulbs are not as expected. As noted on our website, these bulbs are measured by their circumference. For the Jumbo variety, these are 7-9 Inches in Circumference and the regular varieties are 5-7 Inches in Circumference.

Please rest assured, the size of the bulb only indicates the age of the plant, and when it was harvested in the season, and will not reflect the viability and quality of the bulb/root. Also, please keep in mind these have been dormant in the ground prior to harvest. Their current size and/or eye development will not affect the final appearance or size of the plant once it has reached maturity.

Any surface mold is normal and natural since all of our bulbs are untreated, and will not impact the viability of the bulbs.

However, if any of the bulbs are mushy or soft, or, are significantly smaller than our advertised size, we certainly wish to make this right and would be are covered under our Guarantee.

We ask that you please reach out to our customer service team at [email protected] and we’re happy to help provide a resolution for you.

Best regards,
Eden Brothers Customer Service"


Negative Express128
(20 reviews)
On Jan 8, 2021, Express128 Mansfield, TX wrote:

Had a saved flower mix in cart, was priced at $27.16 per lb, TWO days later it’s $40.95 lb!!! That’s a big price increase.


On Jan 8, 2021, Eden Brothers Seed Company responded with:

"On Jan 11, 2021 9:49 AM, Eden Brothers Seed Company responded with:

Thank you for trusting Eden Brothers for your flower seeds and bulbs. We value customer feedback and understand your frustration. Due to the impacts of the Coronavirus, our growers have been unable to keep up with recent demand and have not gotten stock to us quickly. We have also experienced supply chain disruptions, and other delays outside of our control that have resulted in limited quantities of some items. In addition, some of our mixes were underpriced and already in need of an update. All that is to say, we hope this helps explain the increase you saw, and that you’ll continue to shop with Eden Brothers in the future. We assure you we’ll always strive to provide the highest quality product at a fair price. Please feel free to reach out to our customer service team at [email protected] if you have any questions. We’re happy to help and provide a resolution for you!"


Negative SummmerRain
(1 review)
On May 8, 2020, SummmerRain Milwaukee, WI wrote:

I ordered Autumn Bell (sweet red bell pepper) seeds from Eden Brothers this spring. I planted 9 seeds. None germinated. I have 20+ years growing vegetables from seed, including several years as a market gardener so I know how to germinate seeds. I also planted 14 Fresno pepper seeds that I purchased from another vendor and all 14 germinated and haver produced vigorous seedlings. I contacted Eden Brothers' customer service. They responded within 48 hours (today) and stated that they would provide a full refund, including s/h. I won't order seeds from them again. I did so this year because it was the only vendor with the Autumn Bell seeds in stock.


On May 8, 2020, Eden Brothers Seed Company responded with:

"On May 14, 2020 12:57 PM, Eden Brothers Seed Company responded with:

Hello,

Thank you for submitting your feedback regarding your Pepper seeds. Again, we are sincerely sorry that these seeds didn't grow as expected. We do appreciate you reaching out to us directly, as we do guarantee all of our products and are always happy to work with our customers. We hope we can earn your business again in the future.

Please let us know if we can be of any further assistance.

Best regards,
Eden Brothers"


Negative Tjwinca
(1 review)
On Mar 28, 2020, Tjwinca Sonora, CA wrote:

Ordered about $100 worth of flower seeds including California Poppies, Zinnia, Hollyhock, 2 different kinds of Marigold, Lupine, Cosmos, Sunflower and 3 different kinds of papaver somniferum: Bread Seed, Blue Moon, and Grape.
Just the Blue Moon and Bread Seed came with the order.
I planted 5 different flats with 72 pods in each flat with 2 types of marigold sunflower, lupine, zinnia, holly hock, and blue moon and bread seed poppy. All of the seeds were sprouted under the exact same conditions with good sprouting mix, consistant watering and sunlight/warmth conditions. All seeds sprouted and grew with a >80% germination rate EXCEPT the Blue Moon and bread seed poppies of which not one single seed germinated.
I have emailed Eden Brothers this information twice and have receive no response what-so-ever from the company.
I’ll be shopping elsewhere in the future.


On Mar 28, 2020, Eden Brothers Seed Company responded with:

"On Apr 3, 2020 8:40 AM, Eden Brothers Seed Company responded with:

Hello,

We were able to locate your order with the information that you provided. Our records show that we responded to your first email on 2/26/20 and the 2nd email on 3/21. We must assume that youremail settings have caused our responses to go to your Spam folder.

To reiterate what we communicated in our email: As our planting instructions indicate on EdenBrothers.com,poppies need to go through a cool period before sprouting. We recommend growing them directly in the ground because they have very sensitive tap roots and do not transplant well. You are welcome to contact us at 828-633-6338 for additional assistance, Monday through Friday, 9 AM - 5 PM Eastern.
"


Negative souredkraut
(1 review)
On Feb 6, 2020, souredkraut Dayton, OH wrote:

I placed an order for 3 of the smallest packets of seeds, which arrived 5 days later (good) but the $4.99 shipping charge was gouging (the total combined weight of these 3 packets is less than half an ounce). The real problem, however, is the appalling quality of what I received! The 3 seed packets are generic and have no image of the plant (quite disappointing), and I was shocked that the labels (stickers that were haphazardly applied to the packets only to name the plant) were lacking Latin names from the genus and species system AND had absolutely no information whatsoever about planting the seeds. I am entirely disappointed and dissatisfied with these chintzy seed packets. Their website says I can mail the packets back at my own expense for refund for the packets only (less the $4.99 shipping of course). I emailed my comments and immediately received an auto reply promising a reply in 24-48 hours. Just thankful that I didn't have these packets sent directly to my grandkids! Buyer BEWARE


On Feb 6, 2020, Eden Brothers Seed Company responded with:

"On Feb 13, 2020 10:11 AM, Eden Brothers Seed Company responded with:

Hello,

Thank you for submitting your feedback on your seed packets. We apologize that you feel disappointed with your order. Whenever someone sends us an email, they receive an auto-email advising of our response time, and we are here Monday through Saturday 9am to 5pm. We received an email in the evening, and responded the next morning as soon as we could get to it. We try to keep our shipping costs as low as possible, and we run free shipping promotions through our special offers regularly. Also, we are moving toward converting ALL of our 1,000+ seed varieties to packets with pictures & growing information on the back, and all of our planting information and Latin names are on our website.

Please feel free to contact us with any questions.

Sincerely,

Eden Brothers"


Negative Epicycle
(1 review)
On May 26, 2019, Epicycle Chicago, IL wrote:

I wanted to like Eden Brothers, after all, their prices are competitive and their customer service via telephone was polite and clear. But our order was so messed up that it left us just shaking our heads. Our order was simple, 10 of one variety of hosta, and a mixed bag of 25 hosta roots with what should have been 4 or 5 varieties. All together I was charged approximately $120 for the 35 roots. The order was processed and shipped approximately 2 weeks later than promised, and when it arrived the order was missing more than half the roots, and those that were packed were exceedingly small, some were so small that I simply felt taken advantage of. I wrote them to ask for replacement roots and they kindly obliged with healthier medium size root systems. But in the end the 25 root variety pack that they re-sent had only ONE variety of roots, a green with white trim variety, and there they are in my garden just unfurling now, all the same. I don't like leaving anything less than glowing reviews to folks who are trying to make our blessed Earth greener, but we are truly heartbroken about this, we tried twice, and we don't like to bicker, not with fellow growers, so now what? Now there is nothing to do but walk away and shop elsewhere next time. We could have bought a nice tree for that price locally.


On May 26, 2019, Eden Brothers Seed Company responded with:

"On Feb 13, 2020 10:50 AM, Eden Brothers Seed Company responded with:

Hello,

Thank you for submitting your feedback. We apologize for the issues with the order that you had in the spring! That is definitely unusual that the mixed bag had only one variety in it.

We are having troubles locating an order for you with the information provided; if you’d like to provide us more information, please just let us know, and we’d be happy to notate this correspondence on your order or happy to make it right for you.

Please contact us if you have any additional concerns or questions. Our email is [email protected] and our phone number is 828-633-6338. We are here Monday through Saturday 9am to 5pm.

Sincerely,

Eden Brothers"


Negative marieliamfiona
(1 review)
On Aug 26, 2018, marieliamfiona Brooklyn, NY wrote:

I ordered tuberous begonias to try a new company
Eden (since can't really find the REAL Anatonelli bulbs-- though Cal Begonias was OK) but 4 did not bloom at all and 2 were very wimpy --all the bulbs were very small--any suggestions where to buy next year are welcome.
Also tried a new company for Calla Lillies--Holland Bulbs
only 2 of the 5 types bloomed --one only 1 flower
All above are in pots with fresh soil in the same place on my deck.
But I have a question re Callas----now I try to save them in winter--but before that--a few years ago I would dump the soil bulbs and all in my garden and one survived winter and came up here in Brooklyn NY. How could that happen? This year I have non-blooming Callas all over my garden. Should I pull them up and try to save them for next year?


On Aug 26, 2018, Eden Brothers Seed Company responded with:

"On Sep 12, 2018 11:08 AM, Eden Brothers Seed Company responded with:

Hello,

Thank you for submitting your feedback regarding your begonia tubers. We are terribly sorry to hear that they didn't come up as expected, and we apologize that you were disappointed by your order! Sadly, we're unable to find an order for you with the information in your review, but we are more than happy to assist you with this issue. We encourage customers to reach out to us right away via phone (828-633-6338, Monday through Friday, 9 A.M. - 5 P.M. Eastern) or email ([email protected]) so we can review the purchase and the details of your situation and work on a resolution. Feel free to contact us with additional questions.

Sincerely,

Eden Brothers"


Negative LaurenShiner
(1 review)
On Dec 6, 2017, LaurenShiner TAMPA,
United States wrote:

I purchased the 60 days of Lilies, 10 bulbs, Item# LLFH 114-9999 -qb10 for just under $30 (plus $9 postage) as an early Christmas gift for a friend who lives in another state. They described the bulbs as 14cm to 16 cm. 14cm = 5.5inches. I'm a landscape designer, so I know zones and usual bulb sizes, so this sounded like a good value.

My friend says they're the size of a small garlic bulb. That does not sound like minimum 5.5 inches. PLUS, it's a variety pack, meaning the bulbs will grow to a variety of heights. How do you place them in your garden if you don't know how big they'll get? Well, we'll never know because they did not label them. Add to the fact that they recommend they be planted at 6" deep. That's fine for a 5.5" bulb, but not for a 2.5" bulb. I told her not to plant them that deep.

Obviously, since it's a gift, I can't ask her to return them. Eden should know that plants vary in size and price accordingly. See, this is why I don't usually buy online.


On Dec 6, 2017, Eden Brothers Seed Company responded with:

"On Dec 7, 2017 3:58 PM, Eden Brothers Seed Company responded with:

Hi Lauren,

Thank you for taking the time to email us directly and post a review on Dave’s garden. We are truly sorry to hear that you, and your friend, were disappointed by your order! We do apologize for any confusion with the bulb size, as the measurements refer to the circumference of the bulb, not the diameter. We can assure you, however, that we work hard to provide quality products as advertised on our website. In this case, our Lily Mix contains bulbs that range between 14cm- 16cm in circumference, which correlates with our posted information. The size received is a characteristic sized-bulb for these Lilies, in the 14cm – 16cm range, so please don’t be deterred by their size. We are terribly sorry that they were not as expected, but we can guarantee they will still result in big, beautiful blooms! We also recommend planting these bulbs 5 -6 inches deep to these plants stability at their mature height.

For all of our mixes, these arrive to us pre-packaged by our grower; multiple varieties (as shown on the website), mixed into one package. This is a general industry standard for mixed bulbs to be packaged into one bag, as many times these mixes are used for larger scale projects with a budget. This is why we incorporate price breaks on mixes, compared to buying the varieties individually. Again, we’re are sincerely sorry that what you were expecting, differed from what you received.

We are having troubles locating an order for you with the information provided; if you’d like to provide us more information, please just let us know and we’d be happy to notate this correspondence on your order.

Please feel free to contact us with additional questions.

Sincerely,
Courtney
Customer Service
"


Negative Mia_Lousie
(6 reviews)
On Sep 21, 2017, Mia_Lousie Evanston, IL wrote:

Eden Brothers have branched out from selling seeds into offering bulbs and perennials. Not a good thing. Their stock is unreliable (not what was ordered) and small. Disappointing.


On Sep 21, 2017, Eden Brothers Seed Company responded with:

"On Sep 25, 2017 9:52 AM, Eden Brothers Seed Company responded with:

Hello!

Thank you for taking the time to post your feedback about the bulbs. We are terribly sorry to hear that you were disappointed by your order! Unfortunately, we can't locate an order for you with the minimal information provided on this website, but we sure hope that you contacted us for a resolution. If there is ever any question in the size of the bulbs received being different than the size advertised on our site or if the blooms are inconsistent with what is expected, we encourage customers to reach out to us right away via phone (828-633-6338) or email ([email protected]) so we can review the purchase and the situation and offer a resolution. Feel free to contact us with additional questions.

Sincerely,
Crystal
Customer Service"


Negative lraff1
(4 reviews)
On Oct 3, 2016, lraff1 Colorado Springs, CO wrote:

Posted on September 13, 2016, updated October 3, 2016
I have spent several days trying to obtain a REFUND from Eden Brothers due to incorrect tubers shipped 2 years in a row, as well as a 75% failure rate of this year's tubers. They adamantly refuse to grant a refund, even with photos that show their plants vs the other 150 dahlias we have that are thriving. They stand by a policy of only offering a credit to the account or replacing the tubers next season. The question I asked them is why, after 2 years of problems with their products would I want to either have them replaced, or buy more? My mother and I plant an extensive dahlia garden. We are active members of the National Capital Dahlia Association as well as the ADS. Mom will be 79 years old when we plant in the spring. We don't know how many more years we can do a huge garden. Why would we want to waste space on what has proven to be an incorrect plant, or substandard plants?

Last year, Eden asked us for photos of the ones that were incorrect, however, I filed a complaint after they had finished flowering. This year they shipped us poor quality tubers as well as incorrect tubers again. So I have diligently photographed every plant, or stake and empty space where a plant should have grown, including the tags with the variety, size, form,color, origin and origin year of the tuber. Now that isn't even satisfactory. They claim we should have notified the of the poor tuber conditions before planting. However, we have planted tubers of dubious condition in the past and they have grown into successful plants. Shame on us for not complaining our heads off during spring planting, I guess.

We will never do business with Eden again and I would strongly suggest that anyone else think twice before ordering their products.


On October 3rd, 2016, lraff1 added the following:

Eden Brothers has been very difficult and contentious to deal with. In any case, a "guarantee" should include the option for a refund, not just a credit or replacement. In my case I had extremely valid reasons for requesting a REFUND vs a CREDIT which were nastily refuted by Eden customer service.

Two years in a row, they have shipped the wrong plant based on descriptions in their catalog. 75% of their plants this year were failures. The response I got blamed their grower for packaging the wrong tubers for the items that got ordered. EXCUSE ME, but where is that standing behind their product? If they stand behind their products, they should be exerting some quality control over their growers and monitoring the plants that grow from their stock.

The solution we arrived at was not acceptable to us. We agreed to take 2 gift certificates that we can give away as presents to friends who also garden, but who hopefully aren't going to buy dahlias with them. We are basically done with Eden Brothers.
On Oct 3, 2016, Eden Brothers Seed Company responded with:

"On Sep 29, 2016 3:13 PM, Eden Brothers Seed Company responded with:

Hello,

Thank you for taking the time to leave this review about your Dahlias. We have expressed our sincere apologies to you via email that some of them did not grow as well as expected and that some did not bloom as expected. We appreciate that you took the time to send us photos, as we do require all customers with a similar complaint to send photos for us to review. We did agree that your results were either likely due to a faulty tuber or something that had been accidentally mislabeled and we offered the choice of a replacement or a store credit. These are the two options that we offer in a situation like this. There is not an option for a refund. Here is the link to our posted Guarantee: http://www.edenbrothers.com/store/guarantee.html

We are always happy to review any complaint for any order for a possible store credit or replacement.

After this review was posted, we did receive your request to receive a store credit, which has already been issued to you via email and can be used on any future purchase with us. We appreciate you allowing us to resolve this situation for you!"


Negative Ebdolan
(1 review)
On Aug 28, 2016, Ebdolan Cottage Grove, WI wrote:

I did not receive the purple asiatic lilies I ordered; instead,I received ugly yellow tiger lilies. The first year the rabbits devoured the lilies so I never saw them bloom. This year I spent so much energy protecting the 2 dozen lilies from rabbits only to be extremely disappointed that they were not what I ordered. Wow what a waste of time and money. Eden Brothers refused to correct their error. I even offered to send back the ugly lilies. I will never order from them again. Looks like they are careless with their orders and Who wants to spend all that time planting only to discover it's not what you wanted. Even if they correct the order it doesn't compensate your time.


On Aug 28, 2016, Eden Brothers Seed Company responded with:

"On Sep 1, 2016 2:38 PM, Eden Brothers Seed Company responded with:

Hello,
We are very sorry to hear that you were disappointed with your purchase. The order to which you are referring was shipped to you in March of 2015. Unfortunately, because it was placed longer than a year ago and because you contacted us after that had finished blooming and could not provide a photo of them, we are not able to conduct a thorough review. We are always happy to review any order where there is suspicion of a possible mix-up. Please feel free to reference our Guarantee, which can be viewed here: http://www.edenbrothers.com/store/guarantee.html"


Negative ictoasnrn
(1 review)
On Jul 28, 2016, ictoasnrn Corning, NY wrote:

Ordered Papaver Somniferum seeds, received Charlock seeds. Thanks for introducing an invasive weed to my area. I haven't seen it anywhere else around here except in my flower bed now.


On Jul 28, 2016, Eden Brothers Seed Company responded with:

"On Sep 1, 2016 2:29 PM, Eden Brothers Seed Company responded with:

Hello,

We are sorry to hear that you were not happy with your purchase. We can assure you, however, that the Charlock that is growing in your area did not come from the seeds that we provided. All of our seeds are tested for germination and purity, which far exceed industry standards. Our poppy seeds generally have a purity of 99.5% or higher. Meaning that there is less than half of a percent chance that your package would contain anything other than poppy seeds (i.e. inert non-seed matter, another variety of seed, etc.). Additionally, we do not sell Charlock and would not have a way to send them to you. From what I have seen from researching this plant is that it is in the brassica family and the seeds look much different than poppy seeds.

The most common reason one would see a species other than the one that they planted is by inadvertently pulling dormant seeds to the surface when preparing the planting area. Tilling or turning over the soil can very often bring dormant seeds to the surface and give them life again. "


Negative Fetustician
(1 review)
On Jun 29, 2016, Fetustician Fairview, TN wrote:

I tried this company after many successful planting from American Meadows. I wanted summer flowers for my bee hives. I cleared about an acre of grass (roundup, plus where possible burning the grass, or light tilling, or simply raking elsewhere). I spread 15 lbs of the southeast mix and the perennial mix and growth has been VERY weak. Yet we had good rainfall (NOAA: 10" in 60 days). Not sure what would have caused such poor germination but the lower price they had surely was not a bargain. They did not offer to do a partial reshipment either.


On Jun 29, 2016, Eden Brothers Seed Company responded with:

"On Sep 1, 2016 2:15 PM, Eden Brothers Seed Company responded with:

Hello,

You had reached out to us previously about this issue and provided photos of your planting area. The conditions of your growing areas look far from ideal. The areas appear to be very dry and there is a lot of dead and dry grass thatch covering the area. It does not look like this area was tilled prior to planting and it looks to have received very little water recently. Additionally, using round up to clear an area can be tricky, as it can be equally as harmful to wildflowers as to weeds and grasses.

To experience the best results from our seeds, we recommend the planting process described on our website, here: http://www.edenbrothers.com/store/how_to_grow_wildflower_see...

It appears from the photos that these guidelines were not followed, so, per our posted guarantee (which you can review here: http://www.edenbrothers.com/store/guarantee.html) I am afraid there is no compensation that we can offer."


Negative garden2016
(1 review)
On Mar 18, 2016, garden2016 San Jose, CA wrote:

I just sent a complaint to Better Business Bureau for this website. They cancelled my order stating that the item is unavailable. However, I found out that they still list the item but for a higher price than the price that I paid. I even sent them an email to confirm and they admitted that they can not sell it for the price.
If they can not sell it for the price then why did they even listed that sale price. They should have been responsible for their misleading advertising.
I called the customer service rep and she was so rude to me on the phone. She was talking loud and tried to argue with me about their mistake. She even said that I can go ahead to file a complaint.
What a dishonest and unprofessional company. Will not ever purchase anything from here again.
Consumers please be aware.


On Mar 18, 2016, Eden Brothers Seed Company responded with:

"On Mar 30, 2016 10:32 AM, Eden Brothers Seed Company responded with:

There was a pricing error on our website at the time you placed the order and unfortunately we could not fulfill the quantity ordered for the price originally paid. This was an error and we are extremely sorry for any inconvenience this might have caused, however, as soon as the error was discovered we contacted you and offered a full refund for the selection that we could not provide. It is difficult for us to understand your reaction to this situation. We contacted you more than 6 months before the expected shipping date of your Fall bulbs and worked proactively to ensure minimal inconvenience and to provide a fair resolution to this issue. After your escalation through email and over the phone, we offered a substitute at a discounted price if that would be preferable to the refund for you. When you did not respond to this offer, we decided to go ahead with the initially proposed refund. However, before we could refund the item, you opened a case in PayPal, freezing the funds paid for your entire order—including the amount paid for items you have already received. This means that at this time you have now received more than $50 of products on this order for free. We are happy to work with you to reach a resolution that is mutually agreeable to all parties involved, however we cannot do this without speaking with you directly. We invite you to please contact us at your convenience so that we can resolve this situation. We understand that it might have been disappointing to have the Fall portion of your order adjusted, but we truly feel we handled this situation in the most responsible way we could."


Negative Wolfdtim
(1 review)
On Sep 24, 2014, Wolfdtim Belle Mead, NJ wrote:

Ordered creeping daisy got creeping thyme. No customer service. Called and called no response. Still trying


On Sep 24, 2014, Eden Brothers Seed Company responded with:

"On Sep 30, 2014 1:30 PM, Eden Brothers Seed Company responded with:

We responded to your phone message and called you back to apologize about the mix-up in the seeds. Unfortunately, this was just a simple human error where the wrong “creeping” seeds were grabbed and packed up for you. We advised that you could keep the Creeping Thyme seeds with our apologies and promptly shipped the correct Creeping Daisy seeds to you the same day that you reported the problem. We feel that we did everything we could to correct the error that was made as fast as possible."


Negative Kylaluaz
(3 reviews)
On Aug 20, 2014, Kylaluaz Gastonia, NC (Zone 7b) wrote:

I ordered a packet of Tarragon seeds from Eden Brothers. My fault, I did not check the variety when I bought them, thinking I'd do that later. They arrived along with a few other seed packets. I planted them and they germinated just fine in the seed starting pots.

Then I went to check the variety before locating them in my garden. The Eden website identified them as Artemisia dracunculus (Sativa). So I googled that to see what I could learn. Distressingly, I learned that that variety, the true French tarragon, does not produce viable seed. I further learned (not from Eden brothers) that the variety propagated from seed is actually Tagetes lucida, a marigold sometimes called Texas Tarragon. That is a nice plant and I hope that's what I have!

All this is fine except for the misidentification on the website, and the lack of data on the seed packet itself. I know enough that I should check these things in advance of buying! but honestly, as a customer, I don't have all the information, ever, but I do expect my suppliers to be honest and accurate in THEIR information and able to answer my questions.

Eden when I phoned at first gave me a "we are helping other gardeners" message, did not have a "hold" option, invited me to email or leave a message. I composed and sent an email and then called back.

This time the phone was answered, by a customer service representative who said she only knew "what is on the website" but that she had my email and would get back to me with an answer. I want to be sure I know what I have! and I also want the company to know they have an error on their website. And, as well, that they should be better prepared to answer a gardener's questions about a purchased product with accurate information.


On Aug 20, 2014, Eden Brothers Seed Company responded with:

"On Sep 25, 2014 2:18 PM, Eden Brothers Seed Company responded with:

Hi Kylaluaz,

Thank you for taking the time to write a review for Eden Brothers and bringing this to our attention. We received your email and phone call regarding your concerns about the origin of our Tarragon seeds and immediately checked our information. Within 2 hours of your initial inquiry, we responded and let you know that unfortunately, the Tarragon on our website was accidentally labeled as "Artemisia Dracunculoides Sativa" rather than "Artemisia Dracunculoides" and that the website had already been corrected to reflect the change. We also issued a full refund for the price that you paid for the Tarragon seeds. We believe that we did everything we possibly could to respond to you in a timely fashion, correct the information on our website and resolve your issue."


Negative klitten44
(1 review)
On Aug 19, 2014, klitten44 Algonac, MI wrote:

In May of this year, I ordered 5 Scarlet Delight lily bulbs from Eden Brothers. Michigan summers are short, so when I received the bulbs, I planted them immediately, looking forward to how beautiful they would look on my deck in the Summer, or so I thought.
Well, one bulb did not grow or bloom at all. I was disappointed about that, of course. So, the other bulbs seemed to be growing nicely in pots on my deck in full sun. They were very tall and when I finally saw the buds, I couldn't wait for them to bloom.
As it turns out, Eden Brothers sent the wrong lily bulbs and I ended up with a lavender/mauve color lily! I could have found this type and color of lily anywhere, including any "big box" store! I was and still am angry and disappointed. If anyone has ever seen a picture of a Scarlet Delight lily, you would say " I have to have those, they're so beautiful. If you haven't seen one, you can go on their website and see what they are supposed to look like.
I contacted Eden Brothers (even sent photos of what I ended up with) and all they could do was give me a store credit. They would not refund my money. I told them I didn't trust their store and didn't want to purchase anything else from them. They still would not give me a refund.
I will never buy from them again and I encourage you to do the same.



On Aug 19, 2014, Eden Brothers Seed Company responded with:

"On Sep 25, 2014 9:35 AM, Eden Brothers Seed Company responded with:

Dear klitten44:
We are sincerely sorry that you received bulbs that did not bloom the color/type that was expected. Though few and far between, every once in a blue moon mix-ups like these can happen, as lily bulbs all look the same when they are in their dormant state.

We do stand by our posted Guarantee on our website:
http://www.edenbrothers.com/store/guarantee.html. Our policy for this situation is that we will either provide a replacement or a store credit for the amount paid for the items. Since we do not have Lily bulbs in stock, the only other option is a store credit. We provided a store credit for the entire amount of your order--$18.60 right away, as well as many apologies over the phone when you called.
"


Negative Gfred1
(1 review)
On Jul 15, 2014, Gfred1 Tucker, GA wrote:

If I had read the reviews posted here about Eden Brothers I would not have ordered their overpriced peony tubers. Besides arriving in late Spring, of the 10 tubers received, 3 were broken into pieces. 2 of the plants have sprouted and are growing normally (10-12" high now), 3 other plants might survive, 2 plants are 2 inches high after 3 months of growth and 3 plants never sprouted. Many hours of preparation of the planting bed, soil additives and sweat. Their response was to give me a credit on a future purchase of $11.

Negative Bowmore38
(4 reviews)
On Jul 9, 2014, Bowmore38 Glendale, AZ wrote:

I was seduced by the constant barrage of "SUPER AWESOME SALE!!!" emails that Eden Brothers sends to its customers. I concede that there were some really great deals.

My first order was for seeds and 10 dahlias. I don't really care what shipping method is used for seeds as long as the packaging protects them. The dahlias are another story.

Sure, the box was labeled PERISHABLE. But it also took the slow boat to China UPS route. The poor dahlia "clumps" were actually hot to the touch when I unpacked them. Nothing like heat and organic matter combined to turn a box into a little portable composting furnace.

Nine dahlias looked great. The tenth one was a single "finger" with the rest of them broken off. The broken off ones were really skinny and tiny. I don't know much about dahlias, so I didn't really know what to do. There was nothing in the instructions about how to plant a "clump" that had undergone a radical amputation of its lilliputian appendages. I planted it anyway, arranged similarly to the other ones. We shall see if it lives or dies.

I was confused about something during a free shipping promotion, and I got a quick email response. Score one for Eden Brothers. I decided to order a bag of Autumn Mix sunflower seeds. No problem. Seeds are sort of hard to screw up.

The next super-duper sale was buy one, get two free. To their credit, they quickly answered my questions about the sale. Thus, even though I had not yet received my first or second order, I ordered ten daylilies (plus twenty free), and fifty gladiolas (plus 100 free). Once again, they took the Pony Express route, but most of the daylilies looked all right, with 10+ of the little roots. However, three of them had four or less root thingys. I really wish we could post pictures here, because they really were shockingly tiny. Once again, I planted them, not really coming up with any better plan.

The glads, of course, were fine. They're pretty indestructible.

Next, I had a question about some zinnias that were listed as SOLD OUT, and the quick response was that they honestly didn't have any more. No problem. I ordered my Cactus Zinnias from New England Seed. Score two for Eden Brothers.

Then I got notification of the sale to end all sales. 82% off all remaining spring bulbs! I love a bargain, so, despite the issues with dahlias and daylilies, I placed two big orders. That's when the fun really started.

The first order, placed June 30th, included 25 Asiatic lilies. I got those on Monday the 7th. Oddly, there were only 23 in the bag. The rest of the order is still in transit, probably using a caravan of camels or something.

My other order included 20 daylilies, since I thought maybe the second batch wouldn't include any "runts." I know, I know. Fool me once, fool me twice, and all that, but at heart I am a perennial optimist. I will never know how that would have turned out, because on Monday the 7th, the day of the missing Asiatic lilies, I received an email telling me that all the daylilies were sold out, and they were sorry for any "inconvenience," but I would get my money back in 7 to 10 days.

Fabulous. I wonder a) why they sell what they don't have, and b) who was worthy enough to get my daylilies. Someone who had been a customer longer, perhaps? Someone who spent more money? Enquiring minds want to know.

Anyway, I'm curious to see what the stagecoach brings when they deliver the rest of my orders. Kind of done with those "irresistible" prices that give me a pain in the dupa, though.

Negative nedcgardener
(1 review)
On Jun 13, 2014, nedcgardener Washington D.C.,
United States wrote:

I purchased two varieties of iris from Eden Brothers for a total of $50. There were 5 corms of each type at $25.00. I purchased them specifically because they looked to be a reputable company and felt at that price, the quality would have to be decent.

I planted them within two days of receiving them. I planted all 10 corms in the same place and in the same location. The 5 corms of the one type all started growing and appear to be doing well. The other 5 have not grown at all and have turned to mush. In my mind, and I have been gardening for 43 years, there was something wrong with the one variety, the way it was packaged or handled, or whatever that caused all 5 to fail.

I sent them an email stating this problem. Instead of replacing or fully refunding the bulbs, I was sent an email saying I needed to provide photo graphic proof. I sent pictures showing both the 5 that were growing and the 5 dead and rotting corms. They responded back with the following, "Thank you for sending in pictures of your growing area. We are so sorry that you did not have success with the "Blue Icing" variety of the Tall Bearded Irises. It is very strange that none of them have come up for you and we have had no other complaints about this variety. According to our product guarantee (which can be viewed here: //www.edenbrothers.com/store/guarantee.html) we promise to provide to our customers the finest and freshest product available. This means when the products arrive to you, they will be in peak condition, fresh and viable, ready to plant. What happens after they are planted is outside of our control and there are many factors that can affect their success.

That being said, we do want all of our customers to have the best chance at success possible, so we will issue to you a store credit in the amount of 50% of your original purchase for the bulbs that did not perform. This credit will be sent you via email within the next 7-14 business days in the amount of $11.50 and can be used on any future order."

I think this is really horrible customer service. I had also purchased bulbs of a different type of plant from Michigan Bulb. I had two of them not grow. I sent an email and they sent two replacements, no questions asked.

All I really wanted here was some really nice Iris bulbs for my garden. I really feel I was sent 5 bulbs that were dead especially since I planted 10 bulbs the same way in the same place at the same time. Why would 5 of one variety all live and 5 of other variety all die? I don't want half the value of my purchase for another purchase at their site.

NEDCGardner


On Jun 13, 2014, Eden Brothers Seed Company responded with:

"On Jun 13, 2014 2:47 PM, Eden Brothers Seed Company responded with:

Hello NEDCGardener,

Thank you for your review of Eden Brothers. We are sincerely sorry for the misunderstanding regarding your shipment of Blue Icing Bearded Iris. We have made an offer, prior to receiving this review, of a full refund on the selection that did not perform. We look forward to receiving your response via email so that we can complete this offer for you.
"


Negative korina
(1 review)
On May 2, 2014, korina Moscow, PA wrote:

I will not order from you anymore, and let my fellow gardeners know what the scam you are.
Instead of peony tubers got garbage.
I have hundreds of peony plants on my property and you have a nerve to say that whatever you send me are tubers with multiple eyes. Shame on you!
Shipment ID: M-1-126860-2-1


On May 2, 2014, Eden Brothers Seed Company responded with:

"On Jun 13, 2014 2:48 PM, Eden Brothers Seed Company responded with:

Hello Korina,

Thank you for taking the time to write a review of Eden Brothers. When we received your initial complaint regarding the Peony Tubers you received, we asked for a photo to help confirm the quality of the items you received. The photo submitted to us showed healthy tubers, with viable eyes. We assured you that these tubers were of good quality and advised to plant them right away. We also advised that if for any reason you were dissatisfied with the products you had received from us, you were welcome to return them for a full refund of the purchase price. We did not receive these tubers returned, so we can only hope that you chose to go ahead and plant them, and are experiencing success.
"


Negative BillGreenLawns
(1 review)
On Mar 4, 2014, BillGreenLawns Rodney Village, DE wrote:

Ordered 25 Iris rhizomes, Never received them. Eden Brothers stated they sent them and it's not their problem. No help in replacement. Spent 78.00 for these plants and I'm out 100% of that money and nothing to show for it. This company is not interested in you. Do not support them. Buy from a grower who will back their products. They are a "shipping" or "Online" grower and problems happen, and obviously they aren't willing to accept that fact. I spent time asking for their support, but they won't help me, and I suspect they won't help you either.


On Mar 4, 2014, Eden Brothers Seed Company responded with:

"On Mar 18, 2014 12:53 PM, Eden Brothers Seed Company responded with:

Hello Bill,
Your order was placed with us on October 7, 2013. It was shipped on October 11 and confirmed delivered by FedEx on October 12. You would have received a shipping notice from our company when the order left our warehouse that would have provided you with a tracking number and order details. Your next contact with our company came on March 3, 2014 via email, in which you stated that you never received the shipment. We are extremely sorry for this situation and the inconvenience. However, since your only contact to let us know of the issue was five months after the incident, there is unfortunately nothing we can do. If this contact had come back in October, we would have been able to investigate the situation and been able to work with you to find a solution. All of our items are clearly indicated on the website, shopping cart and email confirmations, as to which season you can expect them to ship in and all items on your order were for Fall Shipping."


Negative TheDahliaLady
(1 review)
On Sep 23, 2013, TheDahliaLady Ventura, CA (Zone 11) wrote:

Posted on July 20, 2013, updated September 23, 2013
I am a commercial dahlia grower in California. I have a lot of demand for the Cafe Au Lait dahlia. We supply many weddings as well as flower wholesalers all summer. I ordered 400 Cafe Au Lait from Eden Brothers and anticipated great sales as well as happy buyers. As the plants grew we also took cuttings to increase stock. A lot of cost goes into that process with labor, heating, water and lights. So far 150 of the puny pot roots have bloomed and they are not Cafe Au Lait. Worse yet they are White Perfection which is anything but perfect. The company said they would credit me as each wrong bloom appears but have not credited my cc. My account with them is "locked" so I guess no credit there. I not only do not have this variety to sell to wholesalers I have had to back out of all weddings this summer. Not only a crop loss, a credibility loss. Not happy.
Ann Dunstan
Love House Dahlias


On September 23rd, 2013, TheDahliaLady added the following:

After a terrible experience Eden Brother's did finally give me a full refund for the botched order. My business and credibility loss is huge.
Negative rodwoodard
(1 review)
On Jul 11, 2013, rodwoodard Cumming, GA wrote:

My issue was simple. I ordered Calla Lily bulbs and they sent gladiolus which were labeled as the lily bulbs.

I planted, mulched and watered the bulbs lovingly only to have them come up and not be the plant I wanted or that fits well where planted!!!!

They gave me a refund, but imagine if it had been you and you planted the bulbs and have to wait an entire year to replant before your vision can be realized.

Very disappointing.


On Jul 11, 2013, Eden Brothers Seed Company responded with:

"On Jul 31, 2013 2:48 PM, Eden Brothers Seed Company responded with:

Mr. Woodard, we spoke with you regarding your order on July 5. At that time you expressed your concerns that an item you received had been mislabeled. We sell a Pastel Mix of both Calla Lilies (which you ordered) and Gladiolus (which you accidentally received). During that phone conversation, we requested a photo to confirm the mix up, but assured you that a full refund for the incorrect selection would be provided. We are sincerely sorry for the error but we did immediately offer a refund for the product received, with our apologies for the inconvenience. It was simply an honest mistake that could have happened to anyone, but is actually very rare for our company. A refund for the full amount of the selection was posted back to your credit card on July 11. We feel we have done all that we can to correct this issue for you."


Negative bjl110
(2 reviews)
On Jun 20, 2013, bjl110 Pleasant Grove, OH wrote:

I ordered both the Darwin Hybrid Tulip mix and the Electric Asiatic Lily mix from Eden Brothers Last year. When the flowers bloomed this year it was quite evident that they were not mixes and were just the bulbs that they needed to get rid of. Not that in the sense that the flowers weren't beautiful, they were, and the bulbs were quite nicely sized when they arrived. However, out of 50 Darwin hybrid bulbs 40 were the same two varieties, with the other ten being 8 of one variety and two singles. Not my idea of a mix. The "mix" of 10 lilies was comprised of one single kind. By definition, not a mix. I wrote poor reviews on the companies site and was offered 50% of my money back, which I consider very fair. They said in the email that they "couldn't guarantee any color scheme", which is understandable. However, this was never said on the site, wasn't so much about the scheme as the lack of a good mix, and in the case of the lilies I was just charged more for a "mix" than the all electric orange bulbs that I got. I really just wanted a sorry and some new bulbs, which is what I got. Awesome. I considered the matter closed, and *was* still going to do business with them, just being sure to avoid the mixes this time.

*BUT*

When on their site looking at some other bulbs (I plan to plant crocus all over my small front yard this Fall), I went to go see if anyone else had a similar experience, since all of the other reviews had been glowing. Well, I found out why they have such great reviews. Even though I checked to see if my negative reviews warning of their mixes were posted a week or so after I made them, and they were then, but they sure weren't there now! I can think of no other explanation than that they scrubbed the review after they reimbursed me. I'd have been happy to amend my review or something of the sort, saying that they handled the situation very fairly. However, to act like the mistake just didn't happen is not the way to handle it. It is misleading and just plain wrong. I'll use my gift certificates that I have, but don't see myself doing much business with them after that. Not cool Eden Brothers. Shame on you for scrubbing your site and giving consumers a distorted view of your business.


On Jun 20, 2013, Eden Brothers Seed Company responded with:

"On Jun 21, 2013 3:08 PM, Eden Brothers Seed Company responded with:

Dear bjl110,

You are correct when you say the review you posted on our site has not yet been published. Our system allows us to delay posting so we can try to solve our customer’s problem in a satisfactory way, which, in your case, we did.
Once in a while, the bulbs in a bin are not mixed properly and a customer ends up with very little color variation, which is what happened to you. We offered 50% of your money back so you could, should you chose to, order different colors to add more variation next season. As you mentioned in this review, this was quite fair.
We therefore felt your “issue” was not an issue anymore and marked it as “resolved”, so it did not post for that reason only. Should the issue remain, please let us know and your review will automatically post in 48 to 72 hours. Thank you."


Negative Ignored
(1 review)
On May 15, 2013, Ignored Greensboro, GA wrote:

I ordered and paid for begonias on April 18th., from Eden Brothers in GA. After receiving no product and no shipping details from them, I contacted them by email, without response. I then called them and was told the begonias would now ship from NJ the following week. No begonias received even ten days after the latest promised ship date. I contacted them by email, again. No response. I called them during regular business hours, again, and had to leave a message. I then emailed them yet again asking them if they intended to honor my paid for order. If not, refund me my monies. No response. I emailed them once again and informed them that I would have to take action for fraud on their part. Still no response. This is definitely a supplier to be vary wary of doing business with. I will never ever order from them again, obviously, and I will pursue legal recovery of the monies paid. Arrogant disregard of the customer is never acceptable if a company wishes to stay in business on an honest basis.

Negative kimmac
(1 review)
On May 1, 2013, kimmac maywood,
United States wrote:

Posted on May 1, 2013, updated May 1, 2013
I ordered bare root Phlox plants and they were tiny and more like "dead root" Phlox. No responses to my email or from the plants. Do not waste your money and time on these people!


On May 1st, 2013, kimmac added the following:

I have finally received an email and the company was very cooperative. I chose replacement plants and hopefully will have better luck this time around.
On May 1, 2013, Eden Brothers Seed Company responded with:

"On May 2, 2013 10:06 AM, Eden Brothers Seed Company responded with:

We are sorry the Phlox roots you received did not grow well. As you know, roots are fragile and occasionally can get damaged in transit. A new bag of Phlox is on its way to you as we speak. We trust these new roots will do better and be to your satisfaction. We remain available should you have any question and hope we have resolved this claim appropriately."


Negative Kxmulli
(1 review)
On Apr 13, 2013, Kxmulli Los Angeles, CA wrote:

I took a chance and placed a first order for several items. Big mistake.
1- Seeds had no dates, no weight, no planting instructions.
2- peony roots were shipped poorly.
3-When I sent them pictures, they agreed the products were inferior. In writing.
4- they made re return process as difficult as possible.
5- they refused to refund shipping, even though they admitted they shipped inferior product.
6- they still haven't refunded my money.

Don't do business with Eden Bros!


On Apr 13, 2013, Eden Brothers Seed Company responded with:

"On May 8, 2013 9:29 AM, Eden Brothers Seed Company responded with:

Upon receiving customer’s photos, we did notice that the peonies did not have as many eyes as described on our site. We immediately offered to reship a new bag of peonies free of charge. Customer chose a refund instead which we provided in the form of a check as customer’s credit card was expired so the refund did indeed take a little longer to reach its recipient.
Last, we also reached out to the customer in order to find a satisfying solution to her complaints but have not heard back from her.
At this point, we believe we have done everything in our power to resolve this customer’s issues but have not been successful. At Eden Brothers, we strive to offer the best service and products at the lowest prices possible and are sorry this particular situation could not be resolved to the customer’s satisfaction.
"


Negative nicomyth
(3 reviews)
On Apr 10, 2013, nicomyth Toccoa, GA wrote:

Posted on August 18, 2012, updated April 10, 2013
Posted on July 10, 2012, updated August 18, 2012
I was not able to afford plants this year so I looked to order seeds. Eden Brothers had very good quality seed. I think I placed the order in the winter months. They were quick to send the seed, giving me more then enough time to plant. I live in Georgia and the heat can become intense early, making seedlings struggle to get established. I would say the viability of the seed I purchased was at least 90% germination. So often that is not the case from other vendors. It was obvious that the seed I received was fresh. I will use them again in the future.


On August 18th, 2012, nicomyth changed the rating from positive to neutral and added the following:

I am not sure how I feel about this company now. I want to say that I am still happy with most of the seeds that I bought. (The orange bell peppers were wonderful) However I cannot recommend the cosmos "Bright Lights" seeds. I ordered a 1/4 lb and wish I had simply bought a packet. The flowers have never bloomed. I emailed Eden Brothers and the response was, as I understand it to be, there is no guarantee on seed. I have grown this variety before (from Burpee's catalog) and it has grown and bloomed. These grew into 4ft huge plants but never produced flowers. It is mid- August now. So I have to remove them. I don't think I will use this company next year.
On April 10th, 2013, nicomyth changed the rating from neutral to negative and added the following:

It would seem that this company does not care about their customer after the sale. After reading some other negative reviews I must tell you that they are believable. I never did receive a good resolve on my issue with the Cosmo seeds. Eden Brothers sent me a standard email response of "Other customers have not complained of any problems with these seeds. . " Which I find slightly amusing since I found another comment to the same affect online regarding these same seeds. . . Hmmm. So I have decided not to order from them this year. Even though the germination of the seeds was great the customer service is non-existant.
Negative bmbranno
(1 review)
On Mar 10, 2013, bmbranno Avra Valley, AZ wrote:

I have given this company plenty of fair notice that I would post a negative email comment if they chose not to respond to two previous emails I have sent them in the past several weeks. They have yet to respond but were very willing to take my $115.90 when I ordered from them (February 5, 2013). My complaint is simple (beyond their very bad customer service when it comes to responding to complaints), they only gave me 5 Black Beauty zucchini seeds, 7 Crookneck Squash seeds, and a pathetic 9 Acorn Table Queen seeds. I simply asked them to be professional enough to respond to their emails in a timely matter (if at all), and to explain why I received so little of these seeds. I am constantly doing reviews as a professional online for Amazon.com, Yahoo, Hubpages, google +, etc. and to be honest, this company clearly does not care about anything beyond receiving payment for their product. Beyond that they cut the customer out of all contact. Poor customer service is every bit as detrimental to sales as no customer service, and so far Eden Brothers has indicated they really don't care what the public thinks when they failed to respond to the two previous emails I've sent them giving them more than enough time to remedy the problem. I would not recommend this company to anyone considering the vast number of other options available, and am surprised that Eden Brothers can stay in business with such terrible customer relations. It's situations such as this that damage the credentials for all online sales, which is a shame considering there are numerous other retailers online who offer superb service and respond readily to all email through their hotlines. I can't imagine them providing a rebuttal as they haven't replied at all so far. It'd be a shock if they did at this point. And to work things out? Really? Why should it take you as a liaison to work out something they could have provided all along? What's the point in that? All they had to do was simply respond. Instead they continue to send even more emails pushing their products. Why would I buy more from a company that cannot communicate with dissatisfied customers? And if they cannot handle the vast number of emails then they need to expand on their hires to cover that area as well, which I suggested in a previous email to them.

Negative pddrake
(1 review)
On Jan 28, 2013, pddrake Centerville, SC wrote:

Eden Brothers flat SUCKS! I asked a single question before purchasing and they were far too busy to answer. Ordered from Sustainable. WILL NEVER order from Eden. Caveat Emptor.


On Jan 28, 2013, Eden Brothers Seed Company responded with:

"On May 8, 2013 9:33 AM, Eden Brothers Seed Company responded with:

We here at Eden Brothers sincerely value our customers and we do our best to respond to all emails and voicemails in a timely manner. Mr. PDDrake's email was sent on a Friday afternoon, during a very busy time of year here in our warehouse and we are not in the office during the weekends. He received a response shortly after with a detailed answer to his question. He was also thanked for his efforts to help improve our site by bringing our attention to an additional area of information to be included on the product listing.
We do regret that we are not able to answer emails immediately upon their receipt, but they will always be answered as quickly as possible. We also provide a phone number on our site for more immediate service.
"


Negative TrinityRanch
(1 review)
On Oct 25, 2012, TrinityRanch Macdoel, CA wrote:

The LOOP THE LOOP IRIS said #1 rhizome on Eden Brothers site.
Notice in their reply they refer to them as TULIPS>>
Below is the Answer to my E Mail:
We have not heard of any similar complaints on the quality of the Loop The Loop TULIP so I do believe that you were sent a product in good condition.
_______________________________________________

I was looking for more kinds of Kale and came across Eden Brothers and signed up for their Ads.
When I received one it had FREE shipping so I decided to try them. I ordered the kale and a few other things and then looked at the Iris and found Loop the Loop, they were a few $ cheaper than Schreiners Iris Gardens and came in a group of 5.
Each year I order a lot of Iris, If the name is a Schreiners Iris then I can usually count on it.
These IRIS were NOT #1 RIZOMES they were teeny tiny and sent in a plastic bag w/ no air in a sealed box. They were NOT worth planting before shipping and worse after being sent that way. Nothing on the box indicating live plants, so they were stuck in the mail box.

Sent: Friday, October 5, 2012 10:39 PM
Subject: Your Receipt Order Number: 78065 1 Bearded Iris - "Loop The Loop" - Bag of 5IRWH 101-3845 -qb5 $19.99
PLEASE PUT MY PHONE NUMBER ON PKG W/ A NOTE TO CALL, I live on a Ranch far from Post Office
_____________________________________________
The reason I stated in the E Mail that their Cust service was good is because I called to add more Iris to the order and they promptly called me back. I wasn't available and it shipped before I got back to them, Thankfully or I would have a lot more of these NO GOOD IRIS RIZOMES.
I would NOW SAY THEIR CUSTOMER SERVICE IS BAD
_____________________________________________
My E Mail to Eden Brothers
Subject: IRIS ORDER
Your Customer service is good but that doesn't make up for such poor quality plants.

This Very small package has caused me GREAT inconvenience trying to locate it.
1st. the tracking didn't work.
2nd. It didn't state it was LIVE PLANTS so it was put in my mailbox.
Then after all the hassle I get it to find these SMALL half dead Iris in my mail box. The mail lady called me to say she had found them. They always call me if I have LIVE PLANTS.
I WANT A REFUND.
____________________________________________
Answer to my E Mail:
We have not heard of any similar complaints on the quality of the Loop The Loop TULIP so I do believe that you were sent a product in good condition.

Negative bottlegreen
(7 reviews)
On Oct 14, 2011, bottlegreen Saint Paul, MN wrote:

If there were a "mixed" category, I'd have chosen that. The order I'd placed last May finally arrived (35 daffodils, 100 crocuses) and the bulbs all looked healthy and were a good size. The problem? I did not receive the 50 'Cream Beauty' I'd ordered, receiving instead 50 'Snow Bunting.' I was never contacted by the company to ask if I wanted a replacement or a refund.


On Oct 14, 2011, Eden Brothers Seed Company responded with:

"On Oct 24, 2011 2:07 PM, Eden Brothers Seed Company responded with:

Hi there,

We apologize for the mixup. Have you planted the bulbs that were incorrectly labeled? If not, please forward them back to us and we'll be happy to double your order. "


Negative rubykate
(1 review)
On Sep 20, 2011, rubykate Richmond, VA wrote:

I called for clarification on an order I was submitting on line during regular office hours and no one has returned my call. This is not the reason for my negative review.
The customer service rep response to the unhappy wildflower seed customer (8/23/11) was enough to convince me NEVER to purchase anything from Eden Brothers. Regardless, of the fairness of the customer's criticism, the matter was handled by Eden Brothers in a rude and unprofessional manner. Attacking a customer personally has convinced me to take my business elsewhere and to steer my fellow gardeners away from Eden Brothers. I can only hope the company sees this review and seeks to rectify the damage done.

Negative bigskyseeker
(1 review)
On Aug 19, 2011, bigskyseeker Turlock, CA wrote:

I ordered well over $100 of wild flower seed mixture from Eden Brothers Seed Company in the summer of 2010. Come Fall 2010, I sowed them as directed in 3 out of the 4 locations that they were planted. The seeds were both annual and perennial mix and were planted in Montana, Ohio and Tennesee respectively. To date, August of 2011, little has sprouted or bloomed with exception to a few small blue flowers.

When bringing the situation and my concerns to Eden Brothers attention, they seemed baffled and I felt like they did not believe me, almost like I was making it up. They said they could not do anything about it money wise and offered me a gift card ( a small fraction of what I actually paid for the seed) toward product in their store. I asked them for seed replacement and was denied.

After this very negative experience, I will not do business with the company again. In my opinion, any company today which does not stand behind its product is living in the Dark Ages. Eden Brothers Seed Company's customer service in my opinion, is horrible if even existent. Other seed companies will now receive my business.....any recommendations?


On Aug 19, 2011, Eden Brothers Seed Company responded with:

"On Aug 23, 2011 12:16 PM, Eden Brothers Seed Company responded with:


As this "customer" states, he purchased a total of 3 pounds of seed from edenbrothers.com on July 23, 2010. It was shipped immediately. The order consisted of: 1 LB "Burst of Bloom" Wildflower Mix, 1 LB "North American Natives" Mix, and 1 LB "California Dreaming" Mix. This order totaled $109.00.

These are all wildflower seed mixes - and many, if not most - of the species are perennials, which any real gardener understands will not bloom until the following year (2012). As for the annuals, emails to our company (responded to in rapid fashion) and his own admission above, indicate he had some annual growth. It's unfortunate that this "customer" has not seen the growth he envisioned, but obviously he has seen some bloom as of August 2011, and will no doubt see much more in the ensuing months and years.

Eden Brothers maintains a loyal customer base of over 50,000+ satisfied seed customers that is growing rapidly. We are honest people, and we stand by our products and we treasure our true customers. "


Negative sjweld
(1 review)
On Jun 15, 2010, sjweld Reedsburg, WI (Zone 4b) wrote:

This spring I ordered Sweet William, Dianthus and Marigold seeds from this company. I started a number of other seeds under the same conditions as I started these. With my other seeds I had very good germination rates. Well over 90% on each of them. With the seeds I got from Eden Brother's, I had VERY poor germination. I'd be lucky if it was 10%. I'm not at all happy with the seeds I got from them and only hope the bulbs I am suppose to be getting shipped in the fall are better than the seeds.


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