I ordered on Jan. 15 and got a quck confirmation and invoice. I was told they would ship the following Monday. Monday passed and I called on Tuesday to find out my status. They stated that they were running behind due to the recent heavy rains (quite understandable) and stated that they would ship on Wednesday and send out an email notification. On Sunday, January 31 I was still waiting for my package when I decided to check the front porch (I enter my house through the garage) and there was my order. It had been on my porch since Thursday. Conclusion: The shipping is fast...but notification of shipment didn't happen. I'll have my gardener install tomorrow. I am sure the plant will be fine (praying). Would I use them again? Yep!...but keep an eye out for your shipment......lesson learned.
I've done business with Bay Laurel on several occasions. Most of the tme I am pretty satisfied with their service. However, on an occasion or
two when I've needed to ask a question, their responses can often be
rather sharp and annoyed seeming. Often times though, I've asked
gardening related questions which I'd have fully expected them to
have an answer and they just came across with a rather "how would I know" kind of response.
So while the quality of their products is usually pretty good, and their
service is reasonably decent, they could benefit from improving their
customer service skills and tone of voice.
Would I do business with them again? Yes.
Would I do business with someone else instead who offered
the same products and were equally accessible? Probably.