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Comments regarding Porter's Rare Heritage Turkeys

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  Feedback History and Summary  
11 positives
No neutrals
2 negatives


Negative Clawsonranch
(1 review)
On Feb 14, 2018, Clawsonranch Wendover, UT wrote:

I got turkey poults from them. They were dying. Lost a couple that day and pretty much the next few days until none made it. I sent emails and no responses. Ended up sending 3 to a vet for examing and they had coccidiosis. The only time someone talked to me was before i got poults when i accidently used the wrong account on paypal and I caught it and tried to change it so there wasnt a problem. I even emailed the Porters right when i did it so they were aware and the guy had the nerve to call and be real rude with me before he even checked his email and tell me how my order will be withheld. When i told him if he would of read the email he could of saved the trouble of calling me just to * me out. Then i get sick poults and no reply.

Negative boonehillbilly
(1 review)
On Jun 24, 2013, boonehillbilly Racine, WV wrote:

Ordered 20 Sweetgrass Turkeys from this business on 3/8/13/ I had initial communication with them on the first day and then hurd nothing from them again. I started emailing them 6/3/13 wanting to know when my poults would be sent. I finally got tired of trying and sent an email asking for a refund. This email received an immediate response (imagine that)! This email stated that I would be hit with a 25% fee because I was cancelling the order and they were slated to ship in July. I replied stating I would take the "chicks" as it was close and I really wanted them. I also told them if they tried to steal 25% from me I would sue with no hesitation. The reply back was they were cancelling the order since I was being difficult and that they are called poults not chicks. I guess asking where your 256 bucks is is being difficult .. All in all I would advise everyone looking for turkeys to look elsewhere as this company is seriously lacking in the communication, customer service and frankly personality department. You can see from the replies they have left for their customers here that they simply do not care about you or your business. STAY AWAY!!!

On Jun 24, 2013, Porter's Rare Heritage Turkeys responded with:

"On Jun 24, 2013 4:49 PM, Porter's Rare Heritage Turkeys responded with:

We received only 1 email from this guy and that was today stating that he wanted to cancel his order. We searched our old emails and spam folders but no other emails from him. If we had received multiple earlier emails like he claimed we would have answered them.
He could have called and left a phone message as well if he didn't receive a prompt email response to make sure we got the message. Email is not always reliable.
Anyway the order was scheduled for late June the earliest with mid July as the latest ship date when the order was placed and that was stated on our site at that time.So he had at least some ball park idea of when they would ship.

It states right on our order info page as well that we have a 25% cancellation penalty if a customer cancels an order. He also agreed to our terms of business when placing the order, he did check that box.
If you don't agree to our terms of business we state not to order from us.

The money paid was refunded back and without any penalties since we decided not to deal with him since he was so rude to us, threatening to sue us if we charged him the 25% cancellation penalty that he agreed to by placing an order.
As for lacking in the communication and personality department this guy needs to take a good look in the mirror on that one.
Others can decide for themselves if we actually deserve a negative for NOT putting up with rude and threatening behavior like this.

Life's just too short.

P.S. Baby turkeys ARE called poults, not chicks.

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