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Comments regarding Cherry Gal (CherryGal.com)

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20 positives
3 neutrals
21 negatives

Comments:

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RatingAuthorContent
Positive markrs
(10 reviews)
On May 22, 2009, markrs San Carlos, CA (Zone 10a) wrote:

I really like the idea of this company--she sells all sorts of interesting seeds for extremely cheap. In some cases you don't get too many (10 seeds of Baby Blue Jade Corn don't go too far) but in many cases that really doesn't matter (presumably 25 broccoli seeds is enough for most people). However you know exactly what you are getting, and if you like it you can of course save some seeds or buy them in larger quantities from another company.

The success of this of course boils down to how good her seed suppliers are. I've ordered a very diverse set of seeds and got excellent germination with all of them.

The first time I ordered (in December) communication was great. The order was delayed for nine days because one of the seeds hadn't come in yet (this was mentioned in the catalog) and I received the seeds as expected. The second time, a couple weeks ago, my seeds were shipped about 10 days after I ordered them. I was notified when they were being sent, which is a plus. This wasn't a terribly long wait for seeds, but I would have appreciated being notified of this. It was only a minor annoyance, and I'll attribute it to the busy time of the year and I'll assume (and hope) that business is booming and she was a bit overwhelmed.

Small amounts of interesting seeds for very cheap is a really cool idea. I hope the company does well and is able to expand their already large selection even more. I will definitely be ordering from them again and I encourage others to check them out.


On May 22, 2009, Cherry Gal (CherryGal.com) responded with:

"On Aug 4, 2009 4:13 AM, Cherry Gal (CherryGal.com) responded with:

Thank you for your positive comments. Yes, we had quite a time of it this past spring - I believe the combination of concern over the economy and Mrs. Obama's White House garden provided a perfect storm of new gardeners. I spoke with many other small companies and they too were a bit overwhelmed. We have been shipping within 1-3 days since June and are gearing up for heavy sales in the 2010 season so we can respond quickly and efficiently should volume peak again, so hopefully no one will be frustrated by delays in the future. :o)"


Negative kbumgar
(1 review)
On May 16, 2009, kbumgar Bend, OR (Zone 5a) wrote:

8 days after placing my order with no information on shipping, I emailed Cherry Gal to inquire about the order. The email response was as follows: "We've been swamped with orders slowing down our normal fast response."

When I learned that the seeds had not shipped, I requested a refund.

10 minutes later, I got an email stating that my seeds had (coincidentally) just shipped and that it was now too late for a refund.

Not a good experience.


On May 16, 2009, Cherry Gal (CherryGal.com) responded with:

"On Aug 4, 2009 4:07 AM, Cherry Gal (CherryGal.com) responded with:

We did have a period at the height of the seed season this year when orders were coming in at a far greater pace then we could ship out. We were working 20 hours a day to fulfill and tried to respond to any inquiries asap. So you inquired, we pulled your order out of the line and fulfilled and sent you a notice immediately. And for that I get a negative? Go figure."


Negative daisypower
(1 review)
On Apr 27, 2009, daisypower Alexandria, OH wrote:

I placed an order for 3 packs of seeds. I couldn't even find my order on their website and when I inquired about the whereabouts of the order that I placed and paid for, this is the response I received:
"Oh for heaven's - we are a legitimate business - your seeds were scheduled to ship today but I have decided to refund you instead. April is usually a very busy month with last minute gardeners and we are experiencing a week to ten days time lag in shipping orders. But since you seem so frantic over your order, I'm sure you can find something locally - maybe at Walmart."
They CANCELLED MY ORDER! Lousy customer service...don't order from them!


On Apr 27, 2009, Cherry Gal (CherryGal.com) responded with:

"On Aug 4, 2009 4:22 AM, Cherry Gal (CherryGal.com) responded with:

Yes, this one was probably deserved. This customer was unbelievable rude, and frankly we were at a breaking point this past spring dealing with an unexpected and unusually high volume of sales. We simply weren't equipped. We were spending 20 hours a day filling orders and when this customer behaved so badly I lost my temper - a VERY rare occurrence for me. But the essence of the comment is genuinely felt. Why do customers seek out small companies that supply rare seed varieties such as CherryGal, purchase 3 packs of seeds that could easily be purchased at their local grocery store (not all my seeds are rare) and then make such a tremendous fuss? I am skeptical about the actual motivations behind such complaints. I have found at least one such instance to be an actual competitor simply making mischief and that makes me feel really sad for the state of the rare seed business that competitors would go to such lengths. I hate these forums. In the brick and mortar world such customers would never have an opportunity to wreak such financial havoc on a company over $3.75 worth of seeds! And by the way, we have solved the fulfillment lag problem."


Positive mom2goldens
(20 reviews)
On Mar 29, 2009, mom2goldens Carmel, IN (Zone 5b) wrote:

Cherrygal has a wonderful selection of heirloom flower and vegetable seeds. The seed packets are smaller and less expensive, thus allowing you to try many varieties at a reasonable cost. Communication was excellent, and they responded promptly and courteously to a question I had regarding shipping. Seeds were well packaged, although you must get planting information from their website (not included on seed packet). I would not hesitate to purchase from this company again.


On Mar 29, 2009, Cherry Gal (CherryGal.com) responded with:

"On Aug 4, 2009 4:26 AM, Cherry Gal (CherryGal.com) responded with:

Thanks so much for posting a positive review of CherryGal.com. It's true we don't have fancy packages -- if we did we would have to charge more for the seeds. What we do offer are fresh seeds with high germination rates, rare heirloom and vintage varieties that are often hard to find, at a price that will allow you to try many different varieties. Most seed packets from other companies have much more seed than you can possibly use in a season - does the average home gardener grow 100 cabbages in a season? No. That's why we size our packets accordingly, and also why are seeds are so fresh. We sell out every year. Currently running our 50/50 sale to clear out this year's inventory so come on by!"


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