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Comments regarding Henry Field's Seed & Nursery Co. (Canada)

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3 positives
3 neutrals
23 negatives

Comments:

RatingAuthorContent
Neutral wantmyplants
(1 review)
On Apr 29, 2012, wantmyplants toronto,
Canada wrote:

I was very excited when I placed my order as I found plants that I couldn't find online at any other Canadian store.

My seeds arrived and I was satisfied.

I received an email stating that my plants were delayed. Then I received an email stating that they were delayed again. Now today, when I logged in, they were delayed yet another time.

I then found this site and I am very nervous. And upset that I was led to believe that I was buying plants located in Canada. It seems that many people would have NOT bought if they knew that the items were located outside of Canada, myself included. It was misleading. As customers, we have the right to know all necessary information when making a purchase. But we were deceived into making a "Canadian" purchase. This is illegal.

Anyway, I called customer service for an explanation as to why my plants were being constantly delayed. I received no explanation other than a vague "we will deal with it later if it doesn't arrive by May 13." I don't even know what they mean by this. Are they going to issue a refund? That doesn't solve the problem. I ordered with the intention of receiving it before May.

On the website, shipping was meant to commence on April 14. As I ordered early in April, I expected my plant items to be sent the week of April 14 and therefore it should arrive in the time frame indicated by the first email. You would think that if they have it in stock, it would not be a problem to ship it in the time frame I was initially provided with.

We shall see what happens. I'm satisfied with my seeds (as long as they germinate!) but very unsatisfied with my plants so far. I really do want them and I hope the order does not get cancelled and I also hope that they do not turn up dead. I will keep you posted.

OH, I also never received my free catalogue.


On Apr 29, 2012, Henry Field's Seed & Nursery Co. (Canada) responded with:

"On May 4, 2012 9:55 AM, Henry Field's Seed & Nursery Co. (Canada) responded with:

Thank you for your posting. One of our customer service representatives will contact you for your account information and check on your order for you."


Neutral LadyAssassin
(17 reviews)
On Nov 7, 2011, LadyAssassin Belleville, ON (Zone 5b) wrote:

I have never ordered from Henry Field's or their affiliates, but I requested a catologue from them a few months ago. Never received it, but I have suddenly received various gift catalogues most of which have the same town address as HF. I'm guessing they give out your address?

Not really what I wanted...


On Nov 7, 2011, Henry Field's Seed & Nursery Co. (Canada) responded with:

"On Nov 8, 2011 10:26 AM, Henry Field's Seed & Nursery Co. (Canada) responded with:

Thank you for your feedback. We should be sending our catalogs out around the end of December-first of January. The gift catalogs you received are sister companies of Henry Fields. If you no longer want to receive our gift catalogs, just let us know, and we will discontinue sending them to you."


Neutral Buttercup13
(2 reviews)
On Jun 10, 2009, Buttercup13 Calgary,
Canada wrote:

I ordered a lot of stuff from them back in March and have received nothing. My understanding is that they are owned by Brecks, as is Spring Garden. I ordered all of my stuff throught the Brecks number, so you may want to try that. Now that I have seen this, I will be calling tomorrow to find out what the problem is and why there is such a delay!!


On June 23rd, 2009, Buttercup13 added the following:

After my initial comment I called the Spring Garden toll free number and asked where my package was. I was told that it had been sent by expresspost and they would search the parcels and email the info to me. I was also told that they are so far out in the boonies that they only have dial-up internet and can't get high speed! I received shipping info via email, and the parcels were by then at the P.O. waiting for pick up. When I got them one box was so badly packed that the plants were bounced around half out of their wrapping, some very dessicated and maybe croaked and the magnolia tree folded almost in half to fit into the tiny box... They offer the unlimited guarantee, which is good because judging by all other responses they will have a lot of claims!


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