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Comments regarding Thompson and Morgan Canada

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Neutral AnneCS
(10 reviews)
On Feb 2, 2011, AnneCS Vaughan, ON (Zone 5b) wrote:

Posted on January 20, 2011, updated February 2, 2011
I ordered seeds and the order confirmation did not come as quickly as expected or as I would have liked, however I ordered on a Friday and received confirmation on the following Monday--not terrible I guess. I'm just used to these things being automated and popping up in my inbox immediately or at least within 24 hours at most. When I received the confirmation email, I was disappointed that it didn't list the items I had ordered.

Four days later, I received a shipping confirmation email with a listing of what was shipped that day, however it listed only 16/18 of the items I had ordered and didn't mention the missing two items. This would have been okay except that the descriptions in the list were inaccurate, so then I wasn't sure if something was wrong with my order or not. On their list, some items were listed twice--on different lines with different item numbers, one item number lacked any description, some item numbers had two plants listed in the description. I had to copy and paste each item number from the confirmation email into their site to search for it and make the list myself so I knew what was and wasn't shipped.

I received my order this week, but it apparently came from Jamaica, NY. I thought it was going to come from Oakville, ON, but it looks like that's just where their customer service is located. The packing slip within contained a complete listing of my order and the status of items. Two items were noted as being on backorder and I received the other 16 items, so it seems all is well.

On February 2nd, 2011, AnneCS added the following:

Just wanted to add that by the end of January, the two backordered items arrived as well, so I received everything that I ordered within a reasonable time frame.

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