Comments regarding NewGardenPlants.com (New Garden Plants)Click here to return to NewGardenPlants.com (New Garden Plants)'s listing.
|On Apr 30, 2018, peteyboy Topeka, KS wrote:
I ordered several plants in early March, it was very cold here in Kansas, the plants were shipped quickly. I was super impressed with the manner in which the plants were packed! All the plants were of good size and very robust and healthy. I put them in the greenhouse until this week. They are outdoors and thriving beautifully. I was so impressed with this company I placed another order for MANY more plants, eagerly awaiting there arrival!
|On Apr 23, 2018, laecroyle Branford, FL wrote:
I ordered plants for the first time in March of 2018 from New Garden Plants. My order total was well over 200.00. The plants were shipped on March 12 of 2018 and arrived in 3 days. The order was missing 5 of the plants that I ordered and that I paid for. There was a hand written note saying they were not ready to be shipped at that time and they would be shipped in 3-4 weeks. I waited for 3 weeks and then called to find out when they would be shipped out. Left a complete message with order number, customer ID number and my phone number. NO ONE EVER returned my call. I called again in another week and also sent an email to them with all of the information. Again, no response at all. As of this date, April 23rd, 2018 I have sent several emails and left 5 messages on their answering machine. Not once has anyone from this company responded. They charged me for plants that I never received and refuse to return any of my messages. Nor have they refunded my money which was nearly $40.00. This company cares nothing about customer service. I would NEVER buy anything from them again and would urge anyone considering to do so to think twice. I would not patronize a company who does not even care enough to contact a customer and then keep their money. Thankfully I put this order on a credit card and am disputing the charges. The plants I did receive were over priced and packaged VERY POORLY. I am hoping to prevent others from being ripped off and not allow a company like this to continue to operate. Taking a customers money and then not answering messages or even attempting to resolve the issue is not acceptable, nor should it be. Pete needs to understand that it is AGAINST THE LAW to charge a customer and not provide the goods or services promised. That is bad enough but then to totally ignore the customer tells me he simply has no business ethics what so ever!
On Apr 23, 2018, NewGardenPlants.com (New Garden Plants) responded with:
"On Apr 23, 2018 9:52 PM, NewGardenPlants.com (New Garden Plants) responded with:
LeeAnn, My apologies sorry I totally dropped the ball on you. We actually refunded you yesterday we were unable to get any of those plants in this year. I am so sorry this is not how we run our business normally--so embarrassing. I did a search back and I totally missed your email I usually respond to emails within 24 hours or less.
|On Nov 7, 2017, LadyJane_M Bellevue, WA wrote:
I ordered from New Garden Plants for the first time this year. My first order was in the heat of summer on August 21st for three Penstemon 'Cha Cha Hot Pink.' The order was carefully packed and shipped on the date I had requested. New Garden uses generous quart size pots, but while one of the plants was lush and very healthy looking, the other two had few leaves and somewhat dry stems, as though they were pulled from two different field locations. I was unsure they would survive. I emailed that evening and promptly the next morning received an apology saying two replacements would be sent. The replacement plants soon arrived and were even more full and beautiful than that first one.
|On May 21, 2017, dkistner1111 Athens, GA wrote:
Got three "Miss Molly" butterfly bushes and a free "Autumn Blush" coreopsis from this company. They arrived quickly, on a day of 90-degree heat, very well boxed and packaged, hydrated, and completely gung-ho to grow when I planted them. On the same day, I received three other plants (two Siberian iris bulbs and an ice plant) from Park Seed. There was no comparison; the PS bulbs were okay because they were very well packaged in moist straw and saran wrap, but still not in as good of a condition as NGP's offerings. The PS ice plant is a total goner. I'll be ordering my plants from Pete in the future!
|On Apr 19, 2017, art33 Florissant, MO wrote:
Posted on September 5, 2013, updated April 19, 2017
On April 19th, 2017, art33 added the following:
I just received my 2017 order (three Agastache Salmon & Pink plants) from New GardenPlants and could not be more pleased. The well packed plants are very healthy looking and larger than expected. In my opinion, this is one of the best mail order plants sites around.
|On Apr 19, 2017, srusso8912 Framingham, MA wrote:
I placed an order for three plants on April 10th and decided that same day to add a fourth. The email announcing they'd been shipped came on April 17th and they arrived on my doorstep today, April 19th. All were packed well and very healthy. I was impressed with the size of the plants, especially the Nepeta 'Walker's Low' and Sedum 'Xenox'. I also ordered a Sedum 'Maestro' and added a Sedum 'Autumn Charm.' The free ice plant is also healthy and of a good size. Overall, I was very happy with my experience with NewGardenPlants.com and will definitely order more plants from them in the future!
|On May 29, 2016, garyj59 Sheboygan, WI (Zone 5a) wrote:
Received my first order from New Garden Plants and all the plants were well packed and healthy. Plant prices and shipping charges were reasonable and my order took 2 days to get here and I got a free plant too.
|On May 27, 2016, orangetriangle Little Silver, NJ wrote:
I ordered a group of blue-eyed grass and the plants arrived in good condition. They are good sized, healthy, and were carefully packed. And...I got a free plant...also in great shape!
|On May 13, 2016, Marigold33 WHITESTONE, NY wrote:
Iv'e ordered from New Garden Plants before and they've always given me healthy good sized plants. Other companies will send in quart sizes yet you might get a tiny plant which should be in a smaller pot to begin with, so you get a lot of dirt and little plant. New Garden Plants sent me an Echinacea 2.5 times the size with a bud compared to another company with the same size container. They also send free plants and I was happy and surprised to find a wonderful Delosperma Ice Plant, which I missed while searching for perennials. Now that I know what they are I think I'll looking into ordering them and other plants from NGP!
|On May 12, 2016, fishcakes Watertown, MA wrote:
ordered plants last fall, planted them upon receiving them.3 Coreopsis ( bad batch?) and the gnome lychnis, that was cut back by the company are all dead, although the other plants received are looking good so far. Was told by the company" that they do not have an over winter guarantee". I thought the website stated satisfaction guaranteed... not satisfied.
|On Apr 14, 2016, Bev4 Roswell, GA wrote:
I ordered three white Betsy Ross lilacs. Excellent shipping, sent FedEx with a tracking number. I also received a free gift plant. All items packaged very well & in really great condition when I received them. I would definitely order from them again!
|On Apr 13, 2016, linuxbob Wichita, KS wrote:
I placed my first ever order on April 7, 2016 for 3 Echinaceas and requested that they ship on April 11. Just as I requested my plants shipped on Apr. 11 and arrived on Apr. 13. After reading all of the negative comments here I was reluctant to buy from them. I gambled and placed an order anyway in hopes that I would get lucky and have a good experience. I can truly say that I wasn't disappointed. I got the 3 Echinaceas that I ordered and a bonus (free) delosperma. All of the Echinaceas were large and had buds. As advertised they are quart sized pots and I got the varieties that I ordered. The only negative is that the pots lost a bit of soil in shipping due to the top of the pots not being fully enclosed. All in all I'd give them an A- and would not hesitate to buy from them again.
|On Jul 6, 2015, kogwoman Wilton, WI (Zone 4a) wrote:
I ordered 1 echinacea "Double Scoop Cranberry and 1 echinacea "Secret Love". I ordered them in the winter and designated my shipping date as Apr 20th. They arrived the week of the 20th as I wanted. The packaging was excellent, in fact the best I have ever received! The plants were of good size and very healthy. I planted them out right away and they are both flourishing and have been since they were planted. I only wish I had ordered more of the "Secret Love", as it is so gorgeous. It's sold out online, but I did send Pete and email, and he hopes it will be back in stock by the end of July. I am very satisfied with my order from this company and would order again.
|On Jun 16, 2015, streborem New Richmond, WI wrote:
I ordered for the first time this year. When my plants came I got 3 of the 4 that I ordered. He never once emailed me to tell me one was not available. Then he sends me one of the cone flowers that is only 4" at the tallest. Yep $12.33 for something that is barely alive. I wrote him and never a response. Pete does not care about his customers only his pocket book!
|On May 30, 2015, vano915 Saint Petersburg, FL wrote:
I ordered $160 worth of plants from this company. They looked iffy when they arrived, but I waited to see if they'd recover. They didn't. I'm an experienced gardener, and I did not kill the plants. I emailed the company twice, but got no response for over a week. I was then told that the plants were only guaranteed at the time of delivery. So if they were damaged during the delivery process, but were not yet dead when they arrived, they weren't guaranteed!
On May 30, 2015, NewGardenPlants.com (New Garden Plants) responded with:
"On May 30, 2015 5:45 PM, NewGardenPlants.com (New Garden Plants) responded with:
Plants delivered were of very good quality and according to your email arrived in good condition.
|On May 29, 2015, jessc007 Memphis, MI wrote:
I just completed my first transaction with this company and, overall, I am happy with my purchase. I ordered 12 plants and received a 13th as a free gift. The plants were all potted and each placed inside of it's own brown paper bag with a loose rubber band holding it in place within it's bag. Then they were set down within the box, side by side, and the box marked with which way was up.
|On May 15, 2015, Canarykeeper Menlo, IA wrote:
I have to give this company a negative. I read that they try to please their customers and give a 100% guarantee. And yet, they totally ignored my email. I purchased a few plants from them last year, and 2 plants rated to my zone died in the winter. Yet another company that does not rate planting zones properly. How rude for them to just ignore my question.....100% no guarantee. Buy at your own risk.
|On May 13, 2015, livingJazzy Eagle, WI wrote:
Posted on May 7, 2014, updated May 13, 2015
On May 13th, 2015, livingJazzy changed the rating from positive to negative and added the following:
I have been meaning to update my rating for a long time now. I wouldn't want people to be mislead by my comments.
There are alot of things I really do like about this company like selection prices and website. However, I will not be purchasing plants from here ever again.
As I stated, I have shopped at Alot of places for plants, including places that ship plants in bags with tiny seedlings for plants. I have had a much much better out come with All of these companies at the end of the day.
For whatever reason the plants at this company didn't make it. Most of them died. They were lovely and big when they arrived but most died. It is a mystery what the problem was with these perrenials.
All of the shrubs I bought did not die. So getting shrubs here is Not a bad idea.
This company does not offer a guarantee for this circumstance thats why I will not longer shop here or recommend it.
I was so so thrilled with this company but at the end of the day I'm out alot of money and effort.
|On May 7, 2015, kittens2211 Elkmont, AL wrote:
THIS WAS MY 1ST YEAR ORDERING FROM NEWGARDENPLANTS.COM AND I WAS THRILLED WITH ALL THEIR PLANTS THE PACKAGING AND THE CUSTOMER SERVICE.
|On May 5, 2015, ytram Kalamazoo, MI wrote:
I ordered "18" Echinacea plants @ $13.00 each. When the carton arrived it had NO packing to hold the plants, and some plants were laying on top of others. Only THREE were about 12 to 15 inches high. The rest of them were tiny little just started growing plants 2-3" high.
On May 5, 2015, NewGardenPlants.com (New Garden Plants) responded with:
"On May 8, 2015 9:33 AM, NewGardenPlants.com (New Garden Plants) responded with:
I did send you an email stating we would not offer you a refund or replacements because it has been 2 years since we delivered your plants. Your plants were delivered 4/29/2013. It is now May 8, 2015."
|On Apr 29, 2015, magickalgardens Coleman, MI wrote:
I order hundreds of dollars of plants every year. First time with this company. Perfect! These are nice healthy plants. Great packaging. I will definitely buy from them again. Your company has joined the other 3 companies that I purchase plants from every year. I personally don't see what problem people would have with this company. All I can think of is that some people are very hard to please. This Master Gardener is very Happy. Your company is from my state which makes it even better. I love to support small businesses. Look for another order from me. :D
|On Sep 19, 2014, amilie Saint Clairsville, OH wrote:
I placed my first order with NewGarden Plants about 2 months ago. Most of my order were Coneflowers and Hostas. Even though my son forgot to tell me my order had arrived (and been placed in a very hot garage) for three days, the plants looked healthy! All the coneflowers bloomed within weeks and look very healthy. I placed another order recently and was just as pleased. I can not say how customer service is as I had no reason / problems concerning my orders and did not need to contact them. Selection was down somewhat but only because it was nearing the end of the season. I still was able to get varieties not available locally at fair prices.
|On Jul 9, 2014, DGRich53 Janeville, WI wrote:
Posted on July 8, 2014, updated July 9, 2014
On July 9th, 2014, DGRich53 changed the rating from neutral to positive and added the following:
Update, my webmaster indicated the problem was THEIR auto fill program not NGP.
The plants arrived and NGP had handled the mailing issue up front. GREAT PLANTS, GREAT SERVICE, thanks.
|On Jun 24, 2014, doxielvr West Hartford, CT wrote:
Posted on June 24, 2014, updated June 24, 2014
On June 24th, 2014, doxielvr changed the rating from positive to neutral and added the following:
I am disappointed to say that this years order included extremely tiny petunia plants with an apology note that I was receiving 15 vs. the 12 I had ordered. It took nearly a full month for these plants to get anywhere near decent size and they are finally producing some flowers. Definitely not what I had in mind. Additionally I wrote to Pete to let him know how disappointed I was in these plants as I have been a customer for several years - and I received NO RESPONSE. Very disappointed to not get the courtesy of a response = you lost a customer.
On June 24th, 2014, doxielvr changed the rating from neutral to positive and added the following:
Within hours of posting my revised comments about this year's order I did hear from Pete at NGP. He offered me replacement plants or a refund. I trust he will make good on this offer and appreciate him contacting me.
|On Jun 18, 2014, jennwv11 FALLING WATERS, WV wrote:
I ordered 6 Red Supertunias, 6 Royal Velvet Supertunias, and some perennials for my garden. At the time of order, they asked me when I wanted them shipped so I highlighted the next week(meaning immediately/sometime within the next week). It took over two weeks, close to 3 weeks for me to receive them. I really think that it would probably have taken longer but I emailed Pete and asked when I could expect my order. I got my order at the end of that week. The problem that I have is with 6 Red Supertunias and Coreopsis Star Cluster. 4 out of the 6 Red Supertunias were wavy or another kind of petunias. I have planted Red and Royal Velvets since I moved into my house so after 10 years, I think I could tell the difference!!! I ordered from Pete because my local nurseries didn't have them for some reason or they already sold them out. I took pictures and sent them to Pete and he told me they were Supertunias and he would not refund or replace them. About a week ago, my Coreopsis flowered...and it was not Star Cluster but a yellow Coreopsis which I don't know the name of. Because of my experience with first order from them, I don't think I will order from newgardenplants.com again. I will continue to order from Romence Gardens who offer better service all around.
|On May 15, 2014, LinkMNY Harris Hill, NY wrote:
I have ordered from New Garden Plants for several years and have never been disappointed. The plants are very well packaged for shipping and arrive exactly when requested. The plants are HUGE! - not what you expect from mail order, They are ready to put in the ground and look like at least a second-year perennial in the garden. I always look forward to the "bonus plant" that is included with every order - an added surprise!
|On May 12, 2014, danieltulip Brooksville, FL (Zone 9b) wrote:
Posted on March 23, 2013, updated May 12, 2014
On May 12th, 2014, danieltulip added the following:
I have ordered from this company again this year. (2014) Wow!! The plants all arrived in great shape. Especially impressed with the size of the plants. The shipping is outstanding, packed very well, nothing broken, bent or out of the pots. This is a company that you can safely order from on line. The owner seems anxious to please and has always returned my questions promptly. Dan. Florida
|On May 11, 2014, annamy Bridge City, TX wrote:
I am really impressed by this company!!!
|On May 9, 2014, marlyce Louisburg, KS wrote:
I have ordered plants from Dave for several years & have been blown away by how healthy they were!
|On May 6, 2014, tysus07 Hillsboro, VA wrote:
Posted on May 6, 2014, updated May 6, 2014
On May 6th, 2014, tysus07 added the following:
oops - I said in my review below to keep up the good work "Dave" and family, but of course I meant PETE and family! Sorry about that! : )
|On May 6, 2014, wruby Slatington, PA (Zone 6a) wrote:
I ordered several coneflowers from them a few years ago. The plants were not huge, but they were very healthy looking, and really took off as soon as I planted them.They had a terrific selection, packed everything carefully, gave me a bonus plant and really nice metal tags for the plants--I would definitely order from them again!!
|On May 6, 2014, TheDonSC wrote:
I just used NewGardenPlants.com for the first time, ordering quart-size Ice Plants. They arrived in perfect condition and are now blooming in our SC garden. The quality and size of the plant far exceeds most growers for the price. Packing is very well done and shipping advices were wonderful.
|On May 6, 2014, ski34days Redondo Beach, CA wrote:
Of all the online sites and all the mail order plants I have received this company is the best. I bought from them last year and I bought from them this year. The hydrangeas and echinecea I bought last year are doing beautifully, the lady's mantle and sea holly I bought this year are healthy and happy. The plants arrive in great condition and thrive after planting. A few weeks ago I received two orders, one from New Garden Plants and one from Wayside. The Wayside order arrived a day late after being in the box for 8 days and were dead on arrival. I requested a replacement package and the plants i received were hardly any better. I consider that $100 wasted. I will never order from any one other than New Garden Plants again.
|On Apr 29, 2014, Sequoiadendron4 Lititz, PA (Zone 6b) wrote:
I placed an order for 4 plants. They sent me 4 plants plus a bonus plant. One of the plants I ordered has promptly died and another wasn't something I even ordered but 'subbed' since what I ordered was now unavailable. I don't appreciate being 'subbed' a plant without prior knowledge. They never contacted me saying it was unavailable and I still haven't heard from them after emailing them my displeasure about this. Another of the plants I ordered has a NOID plant growing in the middle of it. I'm not sure if it's a weed or not but I'm letting it grow to find out. Packaging was terrible as all the plants were in the bottom of the box but there was no padding or protection if the box had been turned upside down in shipping. I'm certain I would never buy from this company again.
|On Apr 5, 2014, ndoyle pompano beach, FL (Zone 10b) wrote:
My order from NewGardenPlants.com arrived this week. No complaints, just kudos to them for their selection and service. The plants were of good size, healthy, and freshly potted with loose soil.
|On Mar 28, 2014, champcooper Houston, TX wrote:
Very good experience - plants arrived quickly (as I requested because of Houston weather) and were of a good size. They were packed very well with small plastic stakes. I am very pleased with this company and would order from again.
|On Mar 12, 2014, dogshed Stockton, MO wrote:
I looked at NGP's decided to wait on ordering because of the Neg's here. Well I bit the bullet and I ordered 3 hard to find Hibiscus plants a few weeks back a few days after I wanted to add one more. Pete added to the same order, so no extra on shipping. I requested ship day 3-10-14. They arrived 3/12/14. The packing was wonderful and the plants looked great. Course they are dormant but could tell they were nice alive plants. The bonus gift was great.
|On Sep 8, 2013, prismperfect Silver Lake, OH wrote:
I ordered two hibiscus plants from them on Jul 14th ($32 shipped). They arrived on 7/23. They were packed well and smaller than I expected, I was hoping for them to be a little more mature, but we planted them the same day. Within a few days we noticed something was definitely wrong. The leaves started dropping off both, and the plants started to shrivel and droop. We made sure we were watering them correctly, they got the sun they required, we're in the right hardiness zone.
On Sep 8, 2013, NewGardenPlants.com (New Garden Plants) responded with:
"On Jan 19, 2014 11:27 PM, NewGardenPlants.com (New Garden Plants) responded with:
Sorry, I had to put the business on the back burner last summer and fall. After 18 months I have finally completed building a new home for my family in which I decided to do some of the work myself, including the general contractor. It was quite overwhelming and a lot more work than I had imagined.
|On Jul 27, 2013, iykim Hillsborough, CA (Zone 10a) wrote:
Posted on July 27, 2013, updated July 27, 2013
On July 27th, 2013, iykim added the following:
I read more reviews for New Garden Plants, and I have to agree with other reviewers who gave Pete a negative review in that there is absolutely ZERO communication if there is anything wrong with your order. Most positive reviews were from those who had received all live and healthy plants. My first order experience with them was fine because all plants from that order came alive. That's why I decided to order from them again. With the dead nemsias and no customer service, I will not order from them again. If you are OK receiving some dead plants and not getting any customer service for that issue, they are an OK nursery to order from. But if you expect customer service, no way no how.
On Jul 27, 2013, NewGardenPlants.com (New Garden Plants) responded with:
"On Jan 19, 2014 11:31 PM, NewGardenPlants.com (New Garden Plants) responded with:
Sorry, I had to put the business on the back burner last summer and fall. After 18 Months I have finally completed building a new home for my family in which I decided to do some of the work myself, including the general contractor. It was quite overwhelming and a lot more work than I had imagined.