On Apr 20, 2013, esanita Tyaskin, MD (Zone 7a) wrote:
Posted on April 18, 2013, updated April 20, 2013
I'm sorry to have to post a negative, because I know Pete is trying really hard to make a go of his business. But -- this is the first time I ordered from NewGardenPlants. The packaging was substandard. The 3 echinacea were crushed and almost all the plants had some of their soil dumped out into the box. The buddleia had its roots above the soil in the pot . I won't order again from this firm. I can get better plants for about the same cost from other mail order companies. The website pictures are great, but the plants aren't.
On April 20th, 2013, esanita changed the rating from negative to neutral and added the following:
I've changed my rating to Neutral, based on the very concerned and immediate email I got from Pete, although I dithered between Neutral and Positive:
"If your not happy with your order either are we. What do I need to do to make you satisfied? We go to great strides to package our plants so they will not move under most circumstances. However we do have a few that get bumped around more than we would like them to. I would like to do whatever I can to make it right w you. Can I issue a refund or reship new ones for the plants that did not arrive in good condition."
Since so many dg posters had such positive experiences, I guess mine was just one of those things that slipped though the cracks. I'll try ordering from Pete again sometime and see how it goes.