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|On Aug 1, 2020, PJEF Payson,
USA Minor Outlying Islands wrote:
I ordered nearly $300 worth of Heuchera from NewGardenPlants. When I received them they were in very bad shape. To be honest, it was probably the fault of FedEx but nevertheless I have written New Garden Plants three times about five plants that did not make it. I have never even received an acknowledgement from them. I will not do business with them again.
|On Jul 12, 2020, JSGriffin Troutman, NC wrote:
Received an incrediball hydrangea from them. It arrives mostly dead. It really was shipped prematurely. there isn't much chance it had been rooted nearly long enough to ship. It was one single small stem with one dead leaf. Emailed the company twice with no response. I don't mind starter plants but I do expect them to be well-rooted. Appears ordering from these folks is a crapshoot and with shipping it is not a great deal.
|On May 31, 2020, Rise22 Roseburg, OR wrote:
I recently tried to order several plants from this site. They started to charge my credit card, and then didn't....so I tried to re-order the plants I wanted. I have called 3 times and left messages. I have emailed them more than 3 times, and I get absolutely NO response. Now I don't know if I'm going to get the plants I wanted, or if I'm getting the wrong ones, or what!?! I will not buy from them again and I will not recommend them. Sorry, but they need to answer their emails and phone messages within a few days!!!
|On May 17, 2020, FlowerCrazy59 Prestonsburg, KY wrote:
I am so disappointed in this order with New Garden Plants. I have emailed them about 3 times now and have gotten no response. I placed a rather large order with them, and have ordered from them in the past. They were out of a certain Verbena I wanted, so they sent a substitute without even asking me if I wanted it. I had ordered 3 Verbena and the one they sent to me was more expensive. The only ugly Verbena I have seen, which I am sure that is why they sent that one. I have absolutely nothing that will go with the Verbena they sent. It's nothing I would have ordered. I started looking at the Supertunias I ordered from them and saw nothing special about them. They look like something I could have bought from my local Walmart or Lowes. I looked on the order and sure enough, they sent me Supertunia White and not the 22 award winning Supertunia Snowdrift I had planned to order for a year now and could not wait to plant and watch it grow. I definitely would have never ordered the Supertunia White. I notice others have had a hard time getting a response from these people, too. It's a shame, because the plants were sent well packed and I was pleased with the ones I actually ordered. Now practically everyone I know online I could buy the Supertunia Snowdrift from are sold out of them. I could have ordered them from one of the other online garden sites if they had just told me at the time. I am really angry about this. I did find a place called flowerbudsgreenhouse.com who has them, after searching for hours online. I will check for reviews and the BBB before I order from them. Now I have about $35.00 worth of flowers I cannot use. I have spent about $300.00 on flowers this year and really cannot afford to spend money on flowers I should have gotten in the first place. I will be making a complaint with their Attorney General, and may even sue them. I work in a law office. If you cannot be professional, you have no right to have a store, in my opinion. People count on receiving what they actually order because they have plans for these flowers. With all of that being said, it is taking a big chance when you order from this company. You may get what you want and you may get a lot of flowers you would have never purchased, but you will certainly not get professionalism from them after you have placed the order. I emailed them a question before I placed the order and got a response then, of course. Buyers beware of New Garden Plants. They are criminals, in my opinion.
On May 17, 2020, NewGardenPlants.com (New Garden Plants) responded with:
"On May 17, 2020 11:00 PM, NewGardenPlants.com (New Garden Plants) responded with:
Sorry it has been hard trying to keep up this year with the covid19 surge. My apologies we could not supply exactly what you ordered. We issued you a refund for them."
|On Apr 24, 2020, Chrisqq (Zone 9a) wrote:
I have emailed Pete this company 3 TIMES in 2 WEEKS and there was NO response. One of the plants I received, a heuchera came with wilted leaves on the dirt and a couple ragged leaves still attached. I said it was alright to get a replacement of same plant or maybe a "spellbound". NO response. I was totally ignored.
|On Jan 14, 2020, Paramistic wrote:
In spring of 2019, I ordered two butterfly bushes, a Royal Red, and a honeycomb butterfly bush.
On Jan 14, 2020, NewGardenPlants.com (New Garden Plants) responded with:
"On Jan 15, 2020 9:11 AM, NewGardenPlants.com (New Garden Plants) responded with:
If you were not going to purchase another order we would ship your replacement at our cost and still can. However if your going to place another order we would like to to ship the replacement with it. We will take care of you just let me know what you want to do.
|On Jan 4, 2020, Kingjv200 Salinas, CA wrote:
My first and last experience with NewGardenPlants. I ordered some of the 'Cha Cha' series of flowering penstemon from this nursery on Nov 20th 2019 becuase they were one of the only places at the time that I could find it and I desperately needed them for a raised bed project. Unfortunetely I did not do more research on this company before ordering, when I ordered the plants it gives you the option of requesting a certain shipping week, the plants arrived much later than my requested shipping week. Prior to receiving the plants I tried a couple of times by both phone and e-mail to reach somebody to ask them the status of my shipment but never received any kind of response. The plants eventually arrived but what I received was awful - literally the worst quality plants I've ever received - they were a little tiny nub or stick cut back almost to the ground in a quart sized pot. No where on their website did it say 'Dormant' or 'Cut back' like most nurseries use to describe the condition of the plants so this was not what I was expecting. Anyways after a quick glance at some of the Davesgarden reviews I started to get really worried becuase it seems like recently they've been getting a lot of bad reviews with similar experiences like mine. I tried many times calling the company but the phone number provided on the website is worthless, just a recorded message telling you to try e-mailing Pete which also did me absolutely no good. So I was in a awkward position and looked more into their return policy online and read their so called 100% guarantee - I followed it exactly and sent the plants back to them at my own cost (Becuase FedEx will not send back a package that's already been opened without an additional charge, well how the heck was I or anyone for that matter suppose to know they sent terrible quality plants without opening it...) l left a note inside the box saying 'Return - Please Refund.' Still NOTHING even after almost a couple of weeks later that I had sent the twigs back I still didn't recieve a refund or gotten any kind of contact from this place. At that point I was done with it and went to my bank to resort to disputing the charges - I've never had to do this before but fortunately my bank helped me out and I got my refund, but it's ridiculous this is what I had to go through to get it. I've never had such a bad experience with any kind of online order like this before, I've been in the Nursery trade for almost 10 years and manage a large retail nursery and this was by far the worst experience in the nursery trade that I've had, so much so that I felt I'd be doing everyone else a disservice by not warning them about my own experience. You know a place is trouble when someone actually takes the time to create an account just to leave a review to warn others about it. Buy at your own risk
On Jan 4, 2020, NewGardenPlants.com (New Garden Plants) responded with:
"On Jan 5, 2020 6:38 PM, NewGardenPlants.com (New Garden Plants) responded with:
James, My apologies with the holidays your returned package got displaced and never opened. Also we never got emails (from above email) that I can find requesting a refund. We would absolutely with out question issued you a full refund. Your plant order was ordered on 11/20 and shipped on 11/26. Please note plants in Michigan during the fall start going into dormancy- I would have thought this is pretty common knowledge but understand in your climate that may not be as true. We take full responsibility for not issuing you the refund on time that is 100% our fault. Most of our Dave's Negatives are from a few like you that somehow get neglected -- my apologies we never intend for this we try very hard to respond quickly to all email responses.
|On Jun 18, 2019, LagoonLady Vermilion, OH wrote:
I ordered three Hibiscus from New Garden Plants and only one of the the three came up. Sent three emails over the course of two weeks with no response and tried calling only to constantly get a recording that does not allow you to receive a message. I feel bad leaving a negative rating because I have received nice plants from this vendor in the past with no problems. But if they aren't willing to work with you to solve a problem when you get bad plants, that's a big NEGATIVE in my book.
|On Aug 5, 2018, RayTyrell Rogersville, TN wrote:
I ordered a couple of butterfly bushes from them last fall. I planted them the day after I received them and made sure I kept them watered and then mulched for the winter. This spring one of them was really slow at starting and the other did nothing. I'm not a rookie at this so I know I did nothing that would have killed the plant. I contacted the company and was told that they would either replace or refund my money but would I send a picture of the dead plant to them first. I was out of town but a week or so later I sent them a picture. I got no response so I resent my e-mail. Again no response so I tried a 3rd. time. This time I got a response and they said they have no over winter guarantee. So I guess I'm just out of luck. Well I bet you can also guess that I will not be rushing out and buying anything else from them either.
On Aug 5, 2018, NewGardenPlants.com (New Garden Plants) responded with:
"On Aug 8, 2018 5:59 PM, NewGardenPlants.com (New Garden Plants) responded with:
Ray, my apologies but your 2 plants were purchased last year which was not stated in your emails. I figured it was from this year since it is already August of 2018 and you purchased the plants Sept of 2017. Since it was purchased last year and not this year we do not offer an over the winter guarantee as I told you in the email. Below I copied and pasted our guarantee/warranty policy that is on our website for everyone to see.
|On May 31, 2018, revclaus (Judith) Denver, CO (Zone 5b) wrote:
I bought many plants from New GatdenPlants last year and the year before and was perfectly happy. Loved their choices, descriptions and prices. But this year I ordered a clematis vine and a heuchera. The clematis was a dead stick and the heuchera was limp to the point that it couldn't take up water. I was shocked at the condition. I have been ordering plants online ever since it was possible to do so and I'm a Master Gardener. I contacted Pete and wanted a refund on the plants. He refused and a so choices a picture. I sent them but he again refused and said there was nothing wrong with them and that I should just plant them. I disagreed and wanted a refund. He said he'd Regus the money if I sent the plants back. Wow! That would be a big inconvenience for me. So I just kept them. I planted the heuchera but I wasn't going to plant the clematis. It was only about 2" high and looked like it wouldn't reach hall a foot by the end of summer. Iwas very disappointed in the customer service and will not buy from them again.
|On Apr 23, 2018, laecroyle Branford, FL wrote:
I ordered plants for the first time in March of 2018 from New Garden Plants. My order total was well over 200.00. The plants were shipped on March 12 of 2018 and arrived in 3 days. The order was missing 5 of the plants that I ordered and that I paid for. There was a hand written note saying they were not ready to be shipped at that time and they would be shipped in 3-4 weeks. I waited for 3 weeks and then called to find out when they would be shipped out. Left a complete message with order number, customer ID number and my phone number. NO ONE EVER returned my call. I called again in another week and also sent an email to them with all of the information. Again, no response at all. As of this date, April 23rd, 2018 I have sent several emails and left 5 messages on their answering machine. Not once has anyone from this company responded. They charged me for plants that I never received and refuse to return any of my messages. Nor have they refunded my money which was nearly $40.00. This company cares nothing about customer service. I would NEVER buy anything from them again and would urge anyone considering to do so to think twice. I would not patronize a company who does not even care enough to contact a customer and then keep their money. Thankfully I put this order on a credit card and am disputing the charges. The plants I did receive were over priced and packaged VERY POORLY. I am hoping to prevent others from being ripped off and not allow a company like this to continue to operate. Taking a customers money and then not answering messages or even attempting to resolve the issue is not acceptable, nor should it be. Pete needs to understand that it is AGAINST THE LAW to charge a customer and not provide the goods or services promised. That is bad enough but then to totally ignore the customer tells me he simply has no business ethics what so ever!
On Apr 23, 2018, NewGardenPlants.com (New Garden Plants) responded with:
"On Apr 23, 2018 9:52 PM, NewGardenPlants.com (New Garden Plants) responded with:
LeeAnn, My apologies sorry I totally dropped the ball on you. We actually refunded you yesterday we were unable to get any of those plants in this year. I am so sorry this is not how we run our business normally--so embarrassing. I did a search back and I totally missed your email I usually respond to emails within 24 hours or less.
|On May 12, 2016, fishcakes Watertown, MA wrote:
ordered plants last fall, planted them upon receiving them.3 Coreopsis ( bad batch?) and the gnome lychnis, that was cut back by the company are all dead, although the other plants received are looking good so far. Was told by the company" that they do not have an over winter guarantee". I thought the website stated satisfaction guaranteed... not satisfied.
|On Jun 16, 2015, streborem New Richmond, WI wrote:
I ordered for the first time this year. When my plants came I got 3 of the 4 that I ordered. He never once emailed me to tell me one was not available. Then he sends me one of the cone flowers that is only 4" at the tallest. Yep $12.33 for something that is barely alive. I wrote him and never a response. Pete does not care about his customers only his pocket book!
|On May 30, 2015, vano915 Saint Petersburg, FL wrote:
I ordered $160 worth of plants from this company. They looked iffy when they arrived, but I waited to see if they'd recover. They didn't. I'm an experienced gardener, and I did not kill the plants. I emailed the company twice, but got no response for over a week. I was then told that the plants were only guaranteed at the time of delivery. So if they were damaged during the delivery process, but were not yet dead when they arrived, they weren't guaranteed!
On May 30, 2015, NewGardenPlants.com (New Garden Plants) responded with:
"On May 30, 2015 5:45 PM, NewGardenPlants.com (New Garden Plants) responded with:
Plants delivered were of very good quality and according to your email arrived in good condition.
|On May 15, 2015, Canarykeeper Menlo, IA wrote:
I have to give this company a negative. I read that they try to please their customers and give a 100% guarantee. And yet, they totally ignored my email. I purchased a few plants from them last year, and 2 plants rated to my zone died in the winter. Yet another company that does not rate planting zones properly. How rude for them to just ignore my question.....100% no guarantee. Buy at your own risk.
|On May 13, 2015, livingJazzy Eagle, WI wrote:
Posted on May 7, 2014, updated May 13, 2015
On May 13th, 2015, livingJazzy changed the rating from positive to negative and added the following:
I have been meaning to update my rating for a long time now. I wouldn't want people to be mislead by my comments.
There are alot of things I really do like about this company like selection prices and website. However, I will not be purchasing plants from here ever again.
As I stated, I have shopped at Alot of places for plants, including places that ship plants in bags with tiny seedlings for plants. I have had a much much better out come with All of these companies at the end of the day.
For whatever reason the plants at this company didn't make it. Most of them died. They were lovely and big when they arrived but most died. It is a mystery what the problem was with these perrenials.
All of the shrubs I bought did not die. So getting shrubs here is Not a bad idea.
This company does not offer a guarantee for this circumstance thats why I will not longer shop here or recommend it.
I was so so thrilled with this company but at the end of the day I'm out alot of money and effort.
|On May 5, 2015, ytram Kalamazoo, MI wrote:
I ordered "18" Echinacea plants @ $13.00 each. When the carton arrived it had NO packing to hold the plants, and some plants were laying on top of others. Only THREE were about 12 to 15 inches high. The rest of them were tiny little just started growing plants 2-3" high.
On May 5, 2015, NewGardenPlants.com (New Garden Plants) responded with:
"On May 8, 2015 9:33 AM, NewGardenPlants.com (New Garden Plants) responded with:
I did send you an email stating we would not offer you a refund or replacements because it has been 2 years since we delivered your plants. Your plants were delivered 4/29/2013. It is now May 8, 2015."
|On Jun 18, 2014, jennwv11 FALLING WATERS, WV wrote:
I ordered 6 Red Supertunias, 6 Royal Velvet Supertunias, and some perennials for my garden. At the time of order, they asked me when I wanted them shipped so I highlighted the next week(meaning immediately/sometime within the next week). It took over two weeks, close to 3 weeks for me to receive them. I really think that it would probably have taken longer but I emailed Pete and asked when I could expect my order. I got my order at the end of that week. The problem that I have is with 6 Red Supertunias and Coreopsis Star Cluster. 4 out of the 6 Red Supertunias were wavy or another kind of petunias. I have planted Red and Royal Velvets since I moved into my house so after 10 years, I think I could tell the difference!!! I ordered from Pete because my local nurseries didn't have them for some reason or they already sold them out. I took pictures and sent them to Pete and he told me they were Supertunias and he would not refund or replace them. About a week ago, my Coreopsis flowered...and it was not Star Cluster but a yellow Coreopsis which I don't know the name of. Because of my experience with first order from them, I don't think I will order from newgardenplants.com again. I will continue to order from Romence Gardens who offer better service all around.
|On Apr 29, 2014, Sequoiadendron4 Lititz, PA (Zone 6b) wrote:
I placed an order for 4 plants. They sent me 4 plants plus a bonus plant. One of the plants I ordered has promptly died and another wasn't something I even ordered but 'subbed' since what I ordered was now unavailable. I don't appreciate being 'subbed' a plant without prior knowledge. They never contacted me saying it was unavailable and I still haven't heard from them after emailing them my displeasure about this. Another of the plants I ordered has a NOID plant growing in the middle of it. I'm not sure if it's a weed or not but I'm letting it grow to find out. Packaging was terrible as all the plants were in the bottom of the box but there was no padding or protection if the box had been turned upside down in shipping. I'm certain I would never buy from this company again.
|On Sep 8, 2013, prismperfect Silver Lake, OH wrote:
I ordered two hibiscus plants from them on Jul 14th ($32 shipped). They arrived on 7/23. They were packed well and smaller than I expected, I was hoping for them to be a little more mature, but we planted them the same day. Within a few days we noticed something was definitely wrong. The leaves started dropping off both, and the plants started to shrivel and droop. We made sure we were watering them correctly, they got the sun they required, we're in the right hardiness zone.
On Sep 8, 2013, NewGardenPlants.com (New Garden Plants) responded with:
"On Jan 19, 2014 11:27 PM, NewGardenPlants.com (New Garden Plants) responded with:
Sorry, I had to put the business on the back burner last summer and fall. After 18 months I have finally completed building a new home for my family in which I decided to do some of the work myself, including the general contractor. It was quite overwhelming and a lot more work than I had imagined.
|On Jul 27, 2013, iykim Hillsborough, CA (Zone 10a) wrote:
Posted on July 27, 2013, updated July 27, 2013
On July 27th, 2013, iykim added the following:
I read more reviews for New Garden Plants, and I have to agree with other reviewers who gave Pete a negative review in that there is absolutely ZERO communication if there is anything wrong with your order. Most positive reviews were from those who had received all live and healthy plants. My first order experience with them was fine because all plants from that order came alive. That's why I decided to order from them again. With the dead nemsias and no customer service, I will not order from them again. If you are OK receiving some dead plants and not getting any customer service for that issue, they are an OK nursery to order from. But if you expect customer service, no way no how.
On Jul 27, 2013, NewGardenPlants.com (New Garden Plants) responded with:
"On Jan 19, 2014 11:31 PM, NewGardenPlants.com (New Garden Plants) responded with:
Sorry, I had to put the business on the back burner last summer and fall. After 18 Months I have finally completed building a new home for my family in which I decided to do some of the work myself, including the general contractor. It was quite overwhelming and a lot more work than I had imagined.
|On Jun 28, 2013, jvfnyc New York, NY wrote:
Upon receiving my plants, I noticed right away that one of them looked sickly (yellow and limp). I flagged it up to them via email and was told I ought to fertilize - which I did. The third plant is dead now and the company didn't respond to my email or a phone call. Only after I said I would dispute the charge through my credit card company did I get a response. There are too many good nurseries out there to put up with this poor customer service.
|On May 17, 2013, Thumperbuni Baltimore, MD (Zone 7a) wrote:
I am not the sort to give anyone a negative review but my dealings with New Garden Plants had to be told to warn others of making the same mistake I made. I had ordered or received quite a few items from NGP none of which were in impeccable shape upon receipt. The ones that really concerned me were the three (3) Silene Druett's Variegated Campion that were subpar to say the least but one was a little worse than the others. I figured with a little tlc they would all pull through and went ahead and planted them in the same garden bed. It has only been about a week and the worse plant received has completely rotted away while the others are doing fine. I contacted Pete via phone message and via e-mail twice regarding this matter, I would have left him another phone message but his mailbox was actually full! Needless to say I have not received any contact back from him at all. This is completely unacceptable if you are running your own business. His website states "100% guarantee, a 100% NO HASSLE GUARANTEE", which means 100% absolutely nothing to me since it has been a complete hassle and I am extremely dissatisfied. I will NEVER buy from him again and I pursuade others on This site to think twice before doing so! And if anyone of my gardening friends asks me to recommend an on-line mail order nursery, the first thing I would tell them is to go to Romence Gardens because they are absolutely wonderful in every way. And the second thing I would tell them is to avoid New Garden Plants like powdery mildew!!
|On Jan 9, 2013, Owliphant wrote:
Everything customer CarlaSue said is ditto from me. Pete only answered one of my emails, but subsequently didn't honor what that email promised, a replacement of an indistinguishable moldy plant. The packing is a little haphazard, and I've been able to live with that for the most part, but one thing I canNOT live with, aside from broken promises and failure to respond to emails, is to be served a substitution plant after clearly specifying I didn't want any substitutions. Too much lack of communication going on with Pete, and when in his only reply to me he said his family had taken an impromptu vacation and that's why he hadn't gotten back to me earlier, how could I help but wonder if that was true? Even if it was true, shouldn't he have contacted customers about it?
On Jan 9, 2013, NewGardenPlants.com (New Garden Plants) responded with:
"On Jan 19, 2013 8:47 PM, NewGardenPlants.com (New Garden Plants) responded with:
Owliphant, my apologies i am tring to locate who you are. I was unaware you did not get the replacements. I did not take care of your issues and that is my mistake. I would like to make this right with you, please contact me. Pete VanDer Kolk (NewGardenPlants.com)"
|On Jun 28, 2011, lorang Mount Vernon, SD wrote:
I placed my order early in March to make sure I would get the plants in case they would run out. I emailed them back to move my order up 15 days to the 15 of May. I replyed severals times to them to see if they got my email, and they never returned with a answer,I finally called them and they were not even sure about my order even though they had already run payment on my credit card. When they found my order I was told I would receive extra flower for the mistake, And I did and it was probably the best looking flower in the bunch. When I opened the box I was very disappointed in the flowers. Alot of them were broken, some were very small plants nothing like the picture they show with the tape measure, Dried out plants just not good looking plants at all. I will not order from them again.
|On Jun 5, 2011, carlasue Plainfield, IN wrote:
On Jun 5, 2011, NewGardenPlants.com (New Garden Plants) responded with:
"On Apr 3, 2012 11:52 PM, NewGardenPlants.com (New Garden Plants) responded with:
I am disappointed that carlasue had a bad experience with NewGardenPlants. We do our best to please all of our customers. I'm not sure why she would go out of her way to personally attack me. As she stated, I did offer to totally refund her. "