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|On Jul 10, 2020, Customer2020 Carrollton, TX wrote:
First time ordering from this company and made a huge mistake of not paying attention to how they selected their orchids to ship. First order I didn't receive until a full month later.I contacted the company and was then to learn one of the 3 orchids I ordered currently was out of stock so they were waiting for it from their grower - this is fine to me. But, I should have learned that their communication was not great. I waited and 3 orchids finally arrived. They were all packed carefully so this is great. However, 2 of the orchids were in the process of dying, slowly, from fungal disease. Leaves were all covered with dark spotted; pseudo bulbs in one orchid were completely dehydrated to the point they were all as thin as paper and crinkly - that one was beyond saving. I contacted the company, sent pictures and they did refund for the one orchid, but did not refund the shipping cost, which cost me $15 per orchid. So the dead orchid cost me $35 but I received $14 as a refund for it being dead. I was excited to see the selections they have listed on the site so I made another order - HUGE mistake! The 2 orchids that I was trying to revive from the first order appear to going down hill quickly and I had bought fungal spray to treat it, but they aren't looking promising. I immediately emailed the company the day after I placed the second order and requested for them to cancel it - it was within 24 hours after placing the order. They did NOT respond. Instead, they shipped them out regardless, despite the fact I emailed the day before. The second order came with 3 orchids as well. Just like the 1st order, ALL 3 came with fungal infections. No where in their listings had they informed that they would be sending me sick orchids! I received orchids as if they were trying to get rid of their Bad ones by taking advantage of the fact that you order online so you can't see what you are getting! The shipping cost is outrageous and when I contacted to return the second order, they simply wanted me to pay for shipping charge sending these sick orchids back. Their communication is extremely poor - I felt as though I had to keep pounding with emails to get one response from them. I now have 4 orchids from them that are not looking good and two did not make it. I spent additional $40 worth of spray to treat the fungal infections and that isn't really the problem. The problem is their customer service, how they not responsive and they shipped out bad ones in addition to over-charge the shipping cost.