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|On Oct 16, 2016, SgringGreen wrote:
I placed an order that included 2 field grown Hosta 'Firn Line' at $9each which was on the half price sale. After placing the order I left many phone messages, email messages, and a fax requesting they contact me concerning my order. None of my calls, emails, or faxes were returned. Last spring The Hosta Farm had an emergency sale for plugs (liners) they were ordering in but they had no where to put them. They were selling these plugs for $3.85 each and the ones they could not sell they put into a cold storage unit to keep them dormant. The Hosta Farm posted a list of names of those plugs. I did not order any of those $3.85 plugs they were desperately trying to get rid of because I was not interested in those varieties. 2 months after I placed the 'Firn Line' order I received an email notification of shipment and my card was charged for 2 'Firn Line' Then I received the shipment of Hosta. Instead of the more expensive field grown 'Firn Line' ... The Hosta Farm just pulled a couple of those $3.85 plugs in cold storage that they were trying to get rid of and sent the cheap plugs instead of 'Firn Line'. Instead of charging me $3.85 each for the tiny plugs they actually sent which was the correct price... They charged me $9 each. More than twice what they were advertised.
|On Jul 25, 2016, steelchick Poquoson, VA wrote:
I ordered FOUR Patriot hostas and by the description, I was to receive nice, large potted hostas plants. If the shipping was anything to go by, I paid a good deal for that too. But upon arrival, I got a bag of dormant roots and was extremely upset. I contacted the Hosta Farm by email since I could never reach them by telephone and told them I felt deceived by them but never got a response from them. Now those same hosta plants have failed to thrive. They are all less than six inches tall and won't grow any larger. I have had hostas all of my life and have bought the cheapo cheapest I could find and have NEVER had them not thrive. I don't know how I'm going to get my money back for them since they don't bother responding to me. How can I "make a claim" as others have said to try and get my money back?
|On Jul 20, 2016, klyns01 Bethesda, MD wrote:
I ordered 10 bloom-a-thon azalea plants last summer. 1 arrived in poor condition and 3 others didn't survive. All of the plants were extremely tiny. Based on their 1-year guarantee, I asked for replacement plants or a refund. I was told they would replace them in the spring. I contacted them by email in April and was told they would send me replacement plants. I never received them. All subsequent communications with them (email and phone were ignored). In June, I filed a complaint with the state of VA. The company offered a refund for the 4 plants and a $20 coupon. I received a check for only half the refund amount. I had to contact the state of VA again to reopen the case to get the rest of my refund - which I finally received July 16. I would not recommend this company.
|On Jul 14, 2016, vincemarzullo Chicago, IL wrote:
They are thieves. Ordered $180 worth of plants for spring delivery and still haven't seen anything. No response to e-mails, no way to communicate with them.
|On Jul 12, 2016, hostafarmbeware Boston, MA wrote:
I have been trying to work with the company for several months in order to recover over $400 that I spent on ordered plants that were never delivered. The company does not return my emails or phone calls. In an effort to help other people avoid the trap I fell into, I created this website. Maybe it will save someone else time, money, and frustration!
|On Jul 11, 2016, GardenGirl101 Boone, IA wrote:
I placed a large order in November 2015 for late March delivery. When I had not received my plants by early April I contacted the company and was told they were running a week behind. I contacted them again when my plants still had not arrived and was told they were running behind. My next 3 emails went unanswered. The telephone is never answered and messages are not returned. I wrote again in mid May and was told they were running a couple of weeks behind. I wrote again and said that was an understatement and I received an apology and told it would be brought to the managers attention. But I never heard anymore about that so I wrote and canceled my order.
|On Jun 6, 2016, jstrbck Worcester, MA wrote:
Posted on May 23, 2016, updated June 6, 2016
On June 6th, 2016, jstrbck added the following:
Filed a claim with my bank. Product finally shipped on June 1 and arrived June 4. Sad that you have to resort to filing claims to get a response. Never once apologized for not responding to previous inquiries. I will never order from The Hosta Farm again.
|On Jun 3, 2016, cathycnm Montrose, CO wrote:
I ordered four hosta in April. It is now June. No plants. I've emailed multiple times with no response. I order tons of plants online and this company is the first to be a negative experience. I contacted them today for a refund. No reply. I ordered more from a company I know to be reliable while I wait on the refund. I empathize with family farms, but when you take money you provide service! Too bad but I will not be back here to shop again. I'm a full-time adult student and don't have reserves to waste. Would not recommend this company!
|On Jun 3, 2016, wendyg La Crosse, WI wrote:
On March 11th I ordered from this company. When viewing the website of salesforplants.com there were many spelling and grammar errors. Some of the prices were cheap I wasn't sure it was a real website. I sent an email to the website stating they may want to check out some of these errors as it does not give the website credibility. I did get a response back that she was busy finding deals and the website went up in fast, she will review shortly. So they do know how to answer their emails.
|On May 25, 2016, Tamalaine Rogue River, OR (Zone 8b) wrote:
I think someone must be sick or died at this company. I can't believe they just abandoned all their orders. I ordered a hosta exactly one month ago that I wanted a lot. It was supposed to ship the first week of May and it's now the end of May. I emailed them and got no response. I have emailed them again and I'll see if I get any response, but I'm not very hopeful. I wish I'd read the reviews here before ordering. As with others, I ordered with PayPal, but the plant has already been charged to my account. If I don't get a response tomorrow, I'll cancel my order and have PayPal get my money back. This is either the worst company EVER, or they are simply having real issues with fulfilling orders and responding to inquiries for some reason. I would not advise ordering from them.
|On May 22, 2016, wormwould Galloway, OH (Zone 5b) wrote:
Posted on May 19, 2016, updated May 22, 2016
On May 22nd, 2016, wormwould added the following:
May 22, 2016 Update
Today I received a shipment notification email, even after requesting a refund. There has been zero response to any of my messages via phone, email or the PayPal dispute. If there had been any response or acknowledgement of my concerns, this would not have been such a negative experience. If/when the plants arrive I hope they're what I've ordered and are in fair shape so my transaction with this company may be ended.
|On May 21, 2016, mopps2010 Highland Lakes, NJ wrote:
I give up! Placed 2 orders in early April for last week of April delivery. Nothing happened until after calling numerous times and getting the "leave a message" and never getting a return call I FINALLY got a call this Monday the 16th and was told I would receive a call by the end of the day with an update on by orders and ship date. No return call as usual so I contacted PayPal and started a request for stop payment. I also received the long email yesterday about the family sickness that was causing the problem with shipments. Too little too late. Just give me my money and I'll find another vendor.
|On May 20, 2016, chamscher Concord, MA wrote:
I placed an order with saleforplants.com on 3/11/16. By 4/11/16, I had not received my order. Tried calling (over the next month) at least a dozen times - no one answered, went straight to voicemail. Tried emailing. The first reply on 4/16 merely said, "It looks like your order has shipped or is ready to be shipped." No tracking info, no carrier info & a really incompetent reply. I then decided to cancel and requested a refund. Several emails later (each which contradicted the other), with no satisfaction and no refund, I contacted my credit card company (Citibank) and initiated a dispute. Within a few days, I came home to find a voicemail from someone who didn't give their name or company. The only way I figured out who this call was from was the caller ID. I tried calling but no answer. I have also initiated a complaint with the BBB and the Dept. of Consumer Affairs. This morning I received an email with an epic story of illness in the family which caused their business to suffer beginning Easter. My order was placed weeks BEFORE Easter so I have no sympathy. And knowing how easy it is for a business to refund a credit card makes this all the more infuriating. This company runs under various names so they should be prepared for orders especially when the growing season in the north begins. A horrendous company!
|On May 17, 2016, bkryan Hellertown, PA wrote:
I ordered 4 plants from this company in February and charged to Paypal. They never sent them the last week in April as they said they would, and they have not responded to repeated emails asking for a refund. They also do not answer their phone. I opened a dispute through paypal but they have not responded to that either.
|On May 16, 2016, cornmaiden49 Bellefonte, PA wrote:
I ordered plants on April 2, paid with PayPal, requested delivery the 2nd week of May. Still no plants. The tracking information says that the order has not been filled. I have contacted them by email multiple times with no response. Finally I contacted them via PayPal. I hope I can get my money back. I have done business with them in the past and everything was OK, but since they have started this outlet business, it has been downhill.
|On May 5, 2016, lpage6007 Casper, WY wrote:
I placed an order three weeks ago and still have not received my plants. The phone number for the company goes straight to voicemail and no one has responded to my numerous voicemails. I would never recommend making a purchase from The Hosta Farm. I would have been better off ordering from somewhere else.
|On May 3, 2016, pegplants Lancaster, PA wrote:
I don't think I have ever written a negative review before. I ordered 3 hostas in October and paid via Paypal for first week in April delivery. I finally got the plants about 3 weeks late (which I thought was bad, but after reading other reviews it seems I am actually comparatively fortunate).
|On Apr 28, 2016, NoTimeForWork Oakland, ME (Zone 4b) wrote:
I began ordering plants from the Hosta Farm in 2013. I was pleased with the delivery and quality of the plants in the spring of 2014. After that, it was all downhill!!! I pay for my plants months in advance and choose a delivery date. When it came time to deliver my orders in 2015 nothing arrived. After numerous unanswered phone calls and emails, I was advised there was storm damage which caused delays in the shipping. It was a harsh winter and I was patient. Yet after weeks of no plants, I became annoyed and continued my barrage of emails and phone messages. My order was supposed to arrive early April and finally arrived in June!!!!! I gave them one last chance. I placed orders in November and December 2015 for plants to arrive early April 2016 for a landscaping job. No plants and more excuses. This year the east coast experienced an extremely mild winter so storm damage doesn't fly. It appears this company takes your money but has no one to fill the orders. Sounds like greed has gotten the best of them. They refuse to hire anyone to fill orders because it takes money out of their pocket. I had asked for a refund several times but was informed by Greg that the plants had shipped. In fact, they had not. I guess Greg was hired on to the company in Kevin's place as the new company liar. The plants are somewhat expensive for the size but actually in good health and a good selection of varieties, which is why I gave them a last chance. If they hired some help, sent out the orders on time, filled them correctly, and stopped lying, this company would flourish. Instead they rack up dozens of negative comments for poor business practices and therefore rely on unsuspecting new customers. It would be to their benefit to retain repeat customers.
|On Mar 24, 2016, tecofan Elmwood Park, IL wrote:
Posted on March 15, 2016, updated March 24, 2016
On February 29th, 2016, tecofan added the following:
BEWARE: On 2/27/16 Hosta Farm advertises Empress Wu price comparisons, showing their bargain basement offer. What they DON'T tell you is that you might not get the real thing, and they will eventually ignore your requests to honor what you paid for. Don't waste your money at this dishonest dealer.
On March 15th, 2016, tecofan added the following:
New Hosta Farm Flash Sales compares themselves to reputable dealers like Wayside Farms. Do not be fooled! Hosta Farm will do anything to grab your money, then ignore you after they've sent the wrong plants. To Chicagoans, Hosta Farm is the Lincoln Towing of the nursery business: dishonest.
On March 24th, 2016, tecofan added the following:
Beware Hosta Farm's latest ruse with ads for Empress Wu's "Cousin". Don't believe a word Hosta Farm says, because after they've snatched your money and sent you the wrong plant you will never hear from them again.
|On Sep 22, 2015, Karmi Old Town, FL wrote:
My first experience with them was about 6-months ago, and it was very positive (had purchased 6 bare root plants that have thrived).
|On Aug 6, 2015, vitz wrote:
Posted on July 14, 2015, updated August 6, 2015
On July 12th, 2015, vitz added the following:
"We had greenhouses collapse during snow storms in March/April, which damaged plants and we basically had to start the growing process over at this late date. This put the shipping behind from the start which we have almost caught up with at this time."
and yet, when i placed my order in *JUNE*, no mention was made of this. not, in fact, **until i asked what's going on AFTER **non shipout by date promised**. NOR is any mention made on the website, or in an email when order is confirmed. NOR did they have the stock by THEIR SECOND COMMITMENT DATE.
ipso facto, they never had what i ordered, and charged me anyway,
this is fraudulent behavior, at the least, and repetitive fraudulent behavior, (with others), to boot. you'll be investigated. i promise.
On July 14th, 2015, vitz added the following:
and, for the record, posting *anyone's* private information in any reply to any review is very bad form, terrible manners, and shows everyone just how much you respect the privacy of those you interact with. i've asked the owner's of this site to delete the personal info you've posted in violation of general basic privacy standards. and calling people names like 'nutjob' because they gave you a negative review is thoroughly unnacceptable behavior for anyone in commerce. it's also extremely childish.
On August 6th, 2015, vitz added the following:
i've been asked to amend my review under possible threat of litigation by 'the hosta farm'. they seem to think that once they credit back my card, the untimely credit (i had ALREADY reported it to the bank and recieved a temporary ''chargeback' credit to my card) becomes non-existent in the past. they also seem to think that their 'excuse bait 'n switch', (claiming that the reason my order didn't ship out when supposed to was from lack of stock due to late winter/early spring storms-with NO indication of such conditions w/ stock existing on the entire site or during the entire order process,in JUNE, and then not having all the stock again when i graciously allowed an extension past that shipment date, thereby cancelling the order as demanded by me if they still couldn't ship out on the SECOND date) didn't occur in the past either. if i could do a 'super double probation level' negatve review, it would be far too much praise for this company. they behaved FRAUDULENTLY, with MY MONEY. period. end of story. that is a grievance i will have redressed. there is NO detail, other than (not) acknowledging when they did credit back my card, that is incorrect, here.( let their lawyers fire away, unless i get in the first salvo). just a reminder that a negative business review based on establish-able facts, (like a bank statement) and saved emails is NOT slander, by ANY stretch of the imagination :)
On Aug 6, 2015, The Hosta Farm responded with:
"We had greenhouses collapse during snow storms in March/April, which damaged plants and we basically had to start the growing process over at this late date. This put the shipping behind from the start which we have almost caught up with at this time. This customer's order was cancelled and refunded, due to him basically being a nut and sending emails using foul language of which I have saved and should file charges against this gentleman(NOT). As with any company dealing with the public, you sometimes have to deal with customers who are mentally unstable, so we just cancel and refund their orders and move on. As stated before we fill thousand of orders each year and have our loyal customers and do not need his business. I will also post a copy of the cancelled order which shows his refund, so he can contact anyone he wishes.
|On Jul 1, 2015, pbgardens Anoka, MN wrote:
Posted on July 1, 2015, updated July 1, 2015
On July 1st, 2015, pbgardens added the following:
Sorry, my computer did not properly save and post the details:
I really wanted to like this place. Cute name, efficient, if Spartan, website. My experience left me greatly wanting, however.
I placed an order around May 11, and received it three and one-half WEEKS later. By far the slowest delivery. Their excuse was bad weather damaged their greenhouse. I checked their local weather history, and it seems likely this is, in fact, true. However, they don’t tell you that up front when you order. You order, are given a delivery week, mine was the following week, and off you go. I find this deceitful, and told them so after the fact. It appears they knew they couldn’t meet this date, as the following week I was told “we’re two weeks behind.” Even that was missed. They may have been “blessed” with many orders (their words), but I don’t feel blessed for having to wait SO long. I also told them I believe they know they would miss orders if they made the delay clear upon ordering, so provide dates they will miss. Compare this to Land of the Giants Hosta Farm, which recently took down their site for about two weeks, so they could catch up. That’s being up front and honest, and I appreciate that.
Anyway, the plants I received were literally a mixed bag. One was potted, some were in what was probably left of an Ellepot (not that this was bad). Several were bare root (as in dormant - dry), although some of these were supposed to be in Ellepots, while others were as advertised. One plant was of decent size, one of the bare root plants has emerged in a nice size, but all the rest are SMALL. You pay for time with plants, and these plants are a couple years behind what I’ve received elsewhere. I contacted them, and they gave an additional credit for some of the bare root plants, which I appreciate. They were easy to work with regarding this. Even after this, however, I see better value elsewhere.
One benefit of the wait was I had a chance to investigate their seemingly perpetual sale. It seemed odd that no matter when I looked at their website this year it was everything half price. I find that business model deceptive, because if the sale is always on, you’re really not getting a deal, because what really is their regular price? Their regular prices are above what Land of the Giants and Savory’s charge, and they are at the top of the price scale, Am I to believe that they sell their small plants at those higher prices? If not, then I’m really not getting a discount, right? Something to think about is Code of Federal Regulations, Title 16, Part 233 (make your own call, I am not a lawyer).
My rating sits on the fence of Neutral and Negative, but I lean negative due to my opinion of their seemingly perpetual sales You may find it fine, and if so, good for you. Their prices (when on sale) are hard to beat, but the delay was unacceptable, the lack of a true delivery date up front also unacceptable, and the plants were just OK. If you are on a tight budget and have time, this may be the place for you.
On Jul 1, 2015, The Hosta Farm responded with:
"On Jul 8, 2015 9:08 AM, The Hosta Farm responded with:
Sorry about the delay in shipping, as we are a small business and had the worst weather year that we have had in 25 years of business. Everything is back on schedule as we have caught up with shipping. Again I apologize for the delay in shipping. Thank you. Kevin TheHostaFarm"
|On Jun 15, 2015, dagrifka Livonia, MI wrote:
I placed a large order with this company last Feb. to be shipped the middle of May. Two weeks after my order was due, no order. I tried calling and calling. I left messages but got no response. I tried emailing and did finally get a response stating they were a month behind. At the same time I got a phone call, I was voicing my concerns, and the person was saying "UPS was......" and got hung up on. No return call and no response. I I emailed again and got a response that my order was to be shipped out that week. A week later, no plants. I called again and the man said he wasn't sure why my order hadn't come up and said he would get it out. Two to three days later, my order comes, but it is one small box, not my $400 order. Inside was one of the plants I ordered and one random hosta. It included a note stating they had a snowstorm that took out four greenhouses, had tried to get more plants but those that came in were inferior, but he sent what he could AND DID INCLUDE A FULL REFUND. I appreciate that, but now all of my stores are out of Hostas of any varieties that are interesting and I have a hosta garden sitting bare!
On Jun 15, 2015, The Hosta Farm responded with:
"On Jul 8, 2015 9:16 AM, The Hosta Farm responded with:
I apologize for this order not being fulfilled as the damage to the greenhouses and plants were severe. We have now repaired all of the damage and will be back next season with a full line of quality plants. If anyone has or has not ran a small business which depends on the weather cooperating knows this is a challenge at the least. Thank you. Kevin TheHostaFarm"
|On Sep 28, 2014, TheQueenBee Momence, IL wrote:
On September 17th 2013, I placed an order for 2 of the giant hosta species,"Empress Wu." I was charged $43.95. The plants were in good shape, but there's just one thing wrong with them. They aren't the giant Empress Wu variety! These sorry looking hosta's are a tiny ground hugging variety that you have to squint to see. I waited until this September just to make sure, and they haven't grown another inch!
On Sep 28, 2014, The Hosta Farm responded with:
"On Sep 29, 2014 7:23 AM, The Hosta Farm responded with:
I am sorry that you are not pleased with your plants. But with that being said all you needed to be do is to return them for a full refund if you are displeased for any reason. As for the variety, I assure you that they are the Empress Wu as our greenhouse mgr/head grower has been doing this for 25 years. I am not sure why they have not grown, but there must be something hindering their growth in your garden such as the soil may need amending. We fill thousands of orders every year with customers from your average gardener to the professionals that care for the gardens at Martha Stewarts properties in NY, of which you can read about on her blog at marthastewart.com and they are more than pleased with the plants they received. Again, I will assure all customers that we stand behind our plants and will still honor our warranty with this customer if she would like to return the plants for a full refund, rather than trying to tarnish our image by coming to sites such as davesgarden and complaining about our plants without contacting us at all about her concerns. We cannot offer a solution when we have not been contacted and given the oppurtunity to resolve the matter to the customers satisfaction. On of the average 5000 orders per year, we have very few complaints about our plants as we ship the same plants to everyone including Martha Stewart who loved them, so I dont understand how her plants and many others plants are wonderful specimens and these few people get the so-called sorry looking plants when they all come from the same stock. I hate to be blunt, but I have came to the conclusion that some people just love to complain and thats the world that we live in. In closing I would like to assure all potential customers that we sell only the best quality/healthy plants at the best prices, and stand behind our plants if for any reason you are not satisfied.
On Sep 29, 2014 7:27 AM, The Hosta Farm added:
|On Sep 14, 2014, stlialex Campbellsburg, IN wrote:
Posted on September 14, 2014, updated September 14, 2014
On September 14th, 2014, stlialex changed the rating from positive to negative and added the following:
After placing several orders with The Hosta Farm, we were pretty pleased, until this last experience. We waited a couple of months to receive two hostas. When a week had passed after the promised delivery date we called to check on our order. No one ever answers the phone. They did call me back and said they were behind and I should have my order in about a week or so. After another week, my order still had not arrived. I emailed and asked again about my order and requested they send me a free hosta for my trouble. I gave them the names of two hostas that I would like to have. They agreed to send me a free hosta. When my order arrived, no free hosta and one of the plants was very very small. The email I received said my order was complete. I emailed back and indicated I did not receive a free hosta as promised. The response was that they were out of one of the hosta I mentioned. No mention of the more expensive one! I received another email and they said they had a plug of the cheaper hosta and would send that. I said no thanks, remove me from your email list I am done with them!
On September 14th, 2014, stlialex added the following:
This is all new information. None of this had been communicated to me by email or phone. If it had been, I
would have understood the delay. One thing I don't understand is that I requested one of two hostas free. I
was told Bridal Falls was out of stock and you would send
a plug of it. I had also requested Rhino Hide. On your
website both hostas show in stock. If you have Rhino Hide, why can't you not send that out to me now? Or if both
are out of stock, I will pick out something else, if you want to satisfy your customers. Also I feel your communication needs to vastly improve with your customers so they don't have to resort to something like this website.
On Sep 14, 2014, The Hosta Farm responded with:
"On Sep 14, 2014 4:24 PM, The Hosta Farm responded with:
I understand that customers want their order to be on time, but to the greenhouse managers defense, alot had happened right at the start of the fall shipping season. It is a family business and one of his family members/hosta farm employee who plays a major role in shipping had a spouse who nearly lost a leg in a mowing accident and almost a life if someone hadn't just happened to see the mower overturned below the roadway. So for some orders to be late is understandable with all that they have been through this September. We try our best to meet our customers needs and will go out of our way to try to satisfy their expectations and hate to lose any customers. We will ship the full size plant when it is available if he still wants it in the spring. Free of Charge.
On Sep 29, 2014 7:36 AM, The Hosta Farm added:
Our greenhouse mgr/head grower located some of the plants that this customer requested and shipped it to them free of charge."
|On May 7, 2014, prioreb Atlanta, GA (Zone 8a) wrote:
I purchased 6 Dicentra 'Bleeding Hearts,' and they just arrived at my home. They were advertised with no plant size info, and they have a link about their "Ellepot" potting that you will receive. The plants that just arrived on not potted, were poorly packed as bare root, and they are so microscopic there isn't even any foliage - it is like a draping of roots and a base. This is insane! I am furious about this!
On May 7, 2014, The Hosta Farm responded with:
"On May 7, 2014 8:17 PM, The Hosta Farm responded with:
I have been in contact with this customer. I explained that if he had read the culture information about the plants he ordered, it explains that they are shipped as bare root plants. I also have offered numerous times to refund the entire order plus shipping cost if he would return the order, which he has refused to do. We ship thousands of orders each year and do our best to satisfy our customers, but some are impossible to please. "
|On Jun 6, 2013, ikztiks Parkman, OH wrote:
It has been a couple of years since I ordered from this company. I am usually hesitant about giving negative reviews, but two years later, my experience with them still hurts.
|On May 28, 2013, Erieside Euclid, OH wrote:
I don't know if my hydrangeas are on the way or not. I have emailed three times without a response from thf, I have called the 800 number, disconnected, I called my credit card company and they gave me a different number, also disconnected.
|On Apr 29, 2013, gardenlady_25 Edgewood, WA wrote:
I purchased a few plants from the Hosta Farm on Jan 12 it was due to ship on March 25. I sent them an email to find out if my product shipped yet I got a response that they had snow so after 2 emails and no shipment I decided to cancel my order it is April 29th after about 11 emails I still have not received a refund and I'm disputing with my credit card company. The credit card company says after 30 to 60 day they cant help but since I canceled and have sent them all my emails I have a good chance. I believe the The Hosta Farm puts you off intentionally as they know the limits of credit card companies. my nest step is to contact attorney general in that area in the future if you cant contact a company by phone RED FLAG!
|On Jun 16, 2012, Rick_M Derwood, MD (Zone 7b) wrote:
Posted on June 8, 2010, updated June 16, 2012
On June 16th, 2012, Rick_M changed the rating from positive to negative and added the following:
I really hate doing this. I have purchased from The Hosta Farm for several years, and been very happy. Until now.
I ordered a couple of dozen of hosta as a gift for my sister, who is re-doing her landscaping. Normally, I would hear back within a couple of days. This time, nothing. I called. I E-Mailed. Nothing. Today, I received my credit card statement in the mail. There, in black and white, was a refund for my entire purchase price. I never did hear from The Hosta Farm. They just refunded my money and nothing else.
At this point, I'm ready to give up on them. It's too bad, because the vast majority of hosta that I have came from them. ( I currently have around 250 plants in some 30 varieties.)
Maybe I'll try again in the spring.
|On Jun 7, 2012, InTheShadeToo Madison, WI wrote:
My first experience with the Hosta Farm was very positive. The plants were shipped as stated on the invoice/order and I was charged the correct amount. Their website is wonderful. I ordered again and the invoice amount was incorrect. I emailed them asking for their Half-on-half discount. This was a discount they e-mailed to me. That is when I noticed that they have no phone contact.. Yikes. I went to the parent company Gorge and their phones are down too. I emailed the Hosta Farm several times asking for the Half-on-half discount and never got anywhere. The person responding to my e-mails seemed to purposefully misunderstand what I was asking for. And with the phones down I had no way else to communicate. Also, there was a hold up on the ship date. I finally gave up and cancelled my order... too bad they have really nice plants.
|On Jun 1, 2012, coramaybelle Benton, ME wrote:
I placed my first and last order with this company this year
|On May 20, 2012, wakingdream Allentown, PA wrote:
I found this company when researching Hostas online and I decided to order some from them. I wish I had looked here at the ratings beforehand. My parcel came two weeks after ordering, arriving May16th 2012. This was one week later than they stated.
|On Sep 13, 2011, waterfallsandra Chester, VT wrote:
Last year, I bought some inexpensive hostas from them...and they grew OK. Puny, but alive. This year, they didn't send my orders when they promised they would. When I assumed that it was due to flooding, I waited. Their phone number was taken off the website. I sent emails, and no response. Three weeks after any weather, still no response. I had to cancel my order, because I am leaving the state for two weeks, and since they are so late, I can't get the plants in the ground. No response. I filed a PayPal dispute, and MAGICALLY the plants started to appear today: dry, puny, some missing (without a credit or refund). The final shipment? Apparently sent for the day I have to get on the plane. No response from the company, no nuthin'. They just took my money and ran. BEWARE - this is a rotten company that will take your money and may or may not send you plants that you can use. In their case, you don't even get what you pay for.
|On Sep 13, 2011, buttercup42 Entiat, WA wrote:
Notified Hosta Farm in April about the 4 Hostas that I received from them that did not survive our winter....they all had a years guarantee on them. Was told it would be a few weeks by a gal named April. Further e-mails when not received and was then told it was up to the manager...wrote him a letter, no response. Calls went unanswered. Their switchboard is for 3 different companies. Again recently sent another e-mail. Was told that April was no longer there and they were having problems getting everything straightened out. Was told again after they found my address, order # etc. the hostas would be sent out "next week" by someone named Tra. That was 3 weeks ago. Had offered to sent back the plants, send pictures, whatever it took to have them replaced. Several hostas ordered cannot be found on other websites. Their shipping prices are over the hill, so would prefer to have the plants rather than a refund as these were to be gifts for my sons new home. American Meadows has all my business now. Great customer service and quality plants.
|On Jul 22, 2011, hostamoms Schofield, WI wrote:
I received my order in June for two White Feather hosta and received two completely different plants. I emailed and received a reply back from an April within two days. Said she had to talk to the manager. Didn't get a reply for week or two so I left a phone message. Nothing. Emailed again, April said manager was out of town until after July 4th and if I didn't get a call from manager to call. Left yet another message. Nothing..
|On Jun 29, 2011, bb688 Corryton, TN wrote:
What was initially a positive buying experience has quickly soured, because I can't get the company to do anything about having sent me the wrong plant. I've been emailing The Hosta Farm since May 25 and according to "April", my email was being forwarded to the "manager" who was going to handle the matter. That was over a month ago. After the first few emails, my communication attempts--both emails and voice mail messages--have gone unanswered. It seems painfully obvious that The Hosta Farm is ignoring me and has no intention of resolving this matter to my satisfaction. By now, I would have placed another order with The Hosta Farm, but I refuse to reward bad customer service. The Hosta Farm wants me to just go away, and I'm going... but not before warning other prospective customers. Thank you, dave's watchdog!
|On May 12, 2011, dirthound Cohocton, NY wrote:
Posted on July 22, 2010, updated May 12, 2011
On May 12th, 2011, dirthound changed the rating from positive to negative and added the following:
Ordered 50% sale plus additional 15% off. Hostas come grown in ellepot, OK . Bareroot hosta needed magnifying glass to see. Heucherella (4) described on web as grown in ellepot (65mm), came as 1" x1 3/4"wholesalers plug. As expected , email was not returned. Thank god I did not buy at full price. NEVER again.
|On May 11, 2011, gardenlady60 Lawrenceville, GA wrote:
I have been trying since March to get replacement for hosta under their 1 year guarentee. I have e-mail confirming replacements would be shipped. When no replacements received and I contacted company I was told my records were no longer in data base but their cus svc rep April remembered my case. I have all my correspondance regarding this case and am getting nowhere. Does anyone know how to contact the owner of this company? This company is too dificult to deal with if there is a problem.