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|On Aug 31, 2017, connebh Covington, TX wrote:
I made one small order, telling them I would make a big one if received what I ordered. I received what I ordered and it was perfect. So, I made a big order. I had to call three times just to get the order processed. When I did receive my order very late, it was not what I ordered. He said he had to substitute because he wanted to keep what I ordered. He wasn't very nice on the phone. I received sub-quality plants 'not the plant I ordered' that had spots all over them and they were grown in a shade with insects on them. They need full sunlight. I reported this to PayPal and they were on his side. He makes PayPal a lot of money. I received part of money back, but not all. PayPal would not help me get all money due to me back. They said the case was closed. Beware of both.
|On Apr 27, 2017, LucilleBluth Memphis, TN wrote:
DO NOT ORDER FROM THIS SCAM ARTIST. Lyn has a nice little scheme going where he shows rare plants as available on his website, then he ships you completely common "substitution" plants in laughably poor condition.
|On Mar 24, 2017, rayktay Walker, LA wrote:
Terrible!! Terrible!!! Terrible!!!
|On Nov 7, 2016, newman07 Cortland, NY wrote:
Cactus King is absolutly the worst experience I have had.The plants arrived and most all were completely out of their pots,soil was everywhere but not in the pot,it was apparent that no care was put in to insure a safe arrival of the plants.I took pictures and E'd CK and to my surprise ,well not to my surprise if I had read all the Negative comments,I was rudely told its not CK problem in other words too bad.The owner Lyn is rude,obnoxious and doen not care. DO NOT BUY FROM CK I was fortunate to fix the problems but will never buy from this lowlife again
|On Oct 25, 2016, msmeow Butler, PA wrote:
Unfortunately, I have to add my negative experience with Cactus King. I purchased a plant from them that I had been wanting for a long time. The package showed up about ten days later. However, the plant they sent is not the plant I ordered. I immediately contacted them and explained the situation, including a picture of the wrong plant. I received a short response that basically said, "We are out of that plant. When that happens, we send a different plant. It's in the terms."
|On Jul 26, 2016, WH23 Stevensville, MD wrote:
I love my crassula aborescens (silver dollar jade) I ordered from them! Actually, that's what I ordered, but instead they sent me a half dead lavender scallops plant. Luckily I didn't spend a lot of money! I was considering throwing it out, but I'm going to keep it and nurse it back to better health.
|On Jul 2, 2016, Campocalle Redding, CA wrote:
Let's add one more negative comment to the many already submitted for Cactus King. Quality was lousy like many others report. I can grow out the pitiful plants and can live with that. The worst part was the two relatively expensive items missing from my order. No response to me or any attempt to correct the issue so far. Maybe if I hear back, and receive either a refund or have the missing items sent to me I will revise this review to neutral. I order a lot of plants via the mail, and now regret that I failed to check here first. In the meantime, stay away from these schiiesters.
|On Dec 6, 2015, MichaelGregory Arlington Heights, IL wrote:
PLEASE, PLEASE read this commentary if you have ever considered making an online purchase from Cactus King. Having ordered from CK, I firmly believe this business qualifies as a criminal enterprise and that its operator, Mr. Lyn Rathburn is unscrupulous and vile. In a word, he is an all-out abuser. These adjectives should be used sparingly in speech, reserved only for those rare individuals you might meet once or twice in a lifetime. Mr. Rathburn qualifies as that one or two people I have had the great misfortune of meeting who genuinely deserves to be addressed as such.
|On Oct 20, 2015, Minime8484 Chandler, AZ (Zone 9b) wrote:
Posted on April 18, 2013, updated October 20, 2015
On April 18th, 2013, Minime8484 added the following:
Have since found out that the one cactus species I received with roots from this so-called business wasn\'t even the correct species! They advertise (and still do) they have Arthrocereus melanurus \'Estevesei\' - however, the plant has flowered and it is definitely a dirt-cheap, common Cleistocactus winteri (Hildewinteria aureispina)!! NEVER, NEVER, NEVER order from this crook!
On October 20th, 2015, Minime8484 added the following:
The "Haageocereus chosicensis" that Cactus King sent me that I suspected was ALSO misidentified finally bloomed this summer. And, guess what?! It *was* misidentified and NOT what I had ordered!
Instead, it turned out to be a relatively common hedgehog species - Echinocereus websterianus.
***AGAIN - DO NOT ORDER FROM THIS RIP OFF ARTIST!!***
***ALSO - Be sure to pay via PAYPAL Only if you dare order from him - if you do NOT receive what you ordered, open a PayPal Dispute and THEY will refund your money!! AND, CactusKing will *NOT* be able to charge you back ANY amount of money!***
***THIS COMPANY SHOULD NEVER SELL OVER MAIL ORDER!!***
|On Apr 17, 2015, AnnML Phoenix, AZ (Zone 9b) wrote:
PLEASE BEWARE of this horrible vendor. I purchased (5) 1-gallon plants from this vendor and I wish I could post a picture of what I actually received for the $60 I spent. What I received would NOT even fill a quart size plant offering, not even close. I was sure there just had to have been an honest mistake in the order fulfillment so I contacted Lyn Rathburn with a pleasant email explaining the situation. Well...I was met with someone who had absolutely NO interest in hearing my concern, addressing it, validating it, or making it right -- not even for one second was that entertained. Rather, she was impolite, crude, accusatory, angry, rude, and had NO interest whatsoever in helping me. She basically wrote "You got what you bought" -- as if that was supposed to make me feel better...? As if that's customer service? There is absolutely no way to return the order to her as she doesn't accept returns -and- if you try to object to the charge via your credit card, she will then charge you an additional $125 for that chargeback -- that's actually in her fine print. My credit card company said they've never, ever seen anything like what's in her fine print. I paid a LOT of money for 5 plants and what I got was literally almost nothing at all. This woman WILL RIP YOU OFF and not have any qualms about it, none whatsoever. BEWARE!
|On Aug 9, 2014, GNewton2014 Silverdale, WA wrote:
I was looking to add to my cactus collection and during my web search I found Cactus King. The photos of the various cacti looked really impressive and I placed an order on the 27th of July 2014. on the 4th of August and not receiving any information about my order, shipment, etc. I sent and e-mail requesting the status of my order. After waiting 2 days and no response to my e-mail, I placed a call to Lyn and I was told by him that " all orders are placed on Saturday only and shipped by the USPS, Should take 5 to 9 days to arrive Seattle, WA area".
|On Jun 2, 2014, laura2u Alta, UT wrote:
I was looking for some Agave cactus to place in planters on a south-facing deck and found The Cactus King site. Clicked on the 'agave' link and sure enough, found a large variety of agave cacti noted as 5 gal., 1 gal, 2 gal., etc. All the pictures showed the cactus potted in nursery pots and nowhere in any plant description did it say that these cactus were shipped 'bare root'. On May 22nd, I purchased 4, 5 gal. and 2 1 gal. plants and checked out using Paypal. I nearly gagged at the shipping costs ($97.50), but assumed that was because of the size/weight of potted plants. The Cactus king received my payment immediately and that was noted on the web site. Then, 5 days go by and I'm logging on to the site for a status update on the order, i.e., shipping information - anything. No updates were posted. I sent 2 emails over 2 days with no response. I finally called The Cactus King a week after ordering and the owner said they would ship out the next day (Friday). Still no updated info on the web site but on 6/2, one beat-up, obviously used box arrived with a hand-written address label and a USPS label saying that they had shipped a week earlier on 5/27 (2 days prior to my call when I was told they would ship on 5/30. The shipping label stated that he had paid $22.08 for shipping. Upon opening the box, I found limp (literally) cactus shoved into the box with wadded up newspaper. They were undersized, unlabeled, not in pots and covered in brown spots. Talk about horrified and disappointed. I wasn't prepared to go scrounging around for 5 gal pots and the special potting soil (including trying to find perlite) to plant these things, and even if I got them planted, it looked to me like they didn't have much chance of surviving given their condition about being in a hot truck for a week.
|On Mar 5, 2014, ddale1 Fort Pierce, FL wrote:
We ordered two 5 gallon size agave plants. The first arrived and was in decent condition. We paid $50.00 for this one. The only issue we had was with the cost of postage. We were charged $25.00 but the actual cost was $12.72, an excessive markup in our opinion. However, when the second plant arrived it was barely a 1 gallon size. In fact it was nothing more than an offshoot, commonly called a “pup”, with damaged leaves and only a very few roots. We paid $75.00 for this. We called the Cactus King company and were told it was because they had been having cold weather. If that had been the case then the first plant would have exhibited the same deficiencies. That pitiful example of a plant should never have been shipped. In addition, we were once more charged $25.00 for postage but the actual cost was only $5.17, an even more excessive markup. The difference in postage costs alone demonstrates the difference in the sizes of the two plants. We have photographs that show both the dramatic difference between the plants as well as the deplorable condition of the second plant.
|On Mar 11, 2012, drdug San Diego, CA (Zone 10b) wrote:
They were out of some plants and have not refunded or credited me. Emails do no good. Buyer beware.
|On Oct 29, 2011, CactusJordi El Cajon, CA wrote:
Posted on February 4, 2011, updated October 29, 2011
On February 4th, 2011, CactusJordi added the following:
They are still offering Micropuntia barkleyana on their hp without having it, that is deliberate and repeated fraud!
On October 29th, 2011, CactusJordi added the following:
They still claim to be able to sell you Micropuntia barkleyana, but what they have and would send you is only Grusonia vilis, for which they even show a photo now! Jordi