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|On Aug 14, 2020, madhen El Dorado, CA wrote:
I ordered two black walnut trees from this company. The trees cost $10 and the shipping was $23.50. When the trees arrived with no roots and completely dead (cambium was dark brown), I contacted the company and asked for a refund. They ignored my first email and only responded when I emailed a second time and told them I was going to contact PayPal for a refund. At that time, they refunded $10 but said their policy was to not refund shipping in the summer months. This policy did not appear anywhere on their website. When I pointed that out, I was referred to the home page, where, again, the policy is NOT listed. They also insinuated that I had somehow killed the trees, even though I told them the condition the trees were in upon arrival. I have requested a refund through PayPal and I have complained to the business about their unethical practice of making their profit on an unstated shipping policy, but I don't expect much. Lesson learned and I will not be using this nursery again ever. I will also make sure that the several gardening forums I am on know about this experience and shy clear. I hope it was worth the $23.50 to them.
|On May 29, 2020, flowjock Snow Camp, NC wrote:
I ordered 4 American Persimmon trees - first (and last) time ordering from this company. When they arrived (dormant) I couldn't tell if they were viable or not but my experience made me doubtful - poor looking/minimal roots and a general poor look (I am an experienced grower). I gave the trees several months to show life and not a single one ever did. Poor quality plants
|On Apr 21, 2020, peatfeat Silverton, OR wrote:
Understand I have purchased trees from this company for years. Have always been impressed by their customer service, their quality, their shipping. Today I received 6 fruit trees. I can live with the peach tree having 3 branches broke off in shipping as pruning. But I was very disappointed in the VAN cherry tree. I realize it was the last one in stock but they really should have thrown it away or sold it as a scrub. Approx 3 foot stick with approx 1 foot withered root. $29 plus shipping for a second (or maybe even a third). We planted it immediately and gave it some vitamin B. Hoping some TLC will save it but so very disappointed in the fact they shipped this. They took full price for a very low quality item. I'm thinking new managment?
|On Aug 20, 2019, M14Jackson Thayne, WY wrote:
I am leading an effort to establish a hardwood plantation in Wyoming and made Burnt Ridge Nursery a part of this effort with a $1400 order of Shagbark Hickory and Skookum and Sleeping Giant Chestnut seedlings.
|On Oct 17, 2018, nvagarden Great Falls, VA wrote:
Every plant I got were diseased. Got in March, already dying in May. Seller said they did not know why but plants would do better in fall, and would replace if they don't. Half are completely dead by September. Seller now said "our guarantee only covers plants that fail to leaf out in the spring they are received." Seller also advised me to fertilize the dead trees and told me they would "look better" next spring. I takes good care of my plants. I grow plants from other nurseries without issues : peach, persimmon, jujube, berries, etc. The trees I got from them were supposed to be very hardy: north star sour cherry and Chinese Hawtorn. The spring/summer 18 were uncommonly ideal for growing in our area. (mild with enough rain).
|On Jan 28, 2018, Joy9595 Coburg, OR wrote:
I placed an order with Burnt Ridge this year. I ordered Paw Paw seedlings that were priced at $15 per gallon. A few days later I received an order confirmation that stated that I owed $10 on the order plus additional postage. They said that they had changed their mind on the price in the catalog after they printed it and decided to raise the price. I cancelled the order and requested that they refund my money.
|On May 2, 2017, TA152H Stony Point, NY wrote:
I recently put in an order for a own-rooted Mulberry tree, and a few other items. One item they decided to charge me $5 more than was listed, a green gage plum.
|On Apr 14, 2017, windycold Mountain Home, ID wrote:
I ordered raspberries, three grafted hazelnuts, two grafted cherries, and two grafted apples. The same year I ordered from Stark.
|On Sep 30, 2016, geoffw Allen, TX wrote:
Out of 4 trees I ordered from them, one had graft failure within a few days, one died after a few months, one is struggling, and one is thriving. They refuse to replace the tree with graft failure. Too many variables, they say -- drifting herbicides and caterpillars that could run amok, you know.
|On Mar 25, 2016, jagrogan Somerset, KY (Zone 6b) wrote:
I've ordered about $400 worth of trees and shrubs from them since March 2015. The 2 almonds and 2 hazelnuts are 1 year later, still scragglely and one of the hazenuts had to be replaced. They agreed to either send one free if I split the difference in shipping or send one free if I ordered something else. So since I needed a 2nd American Chestnut as I I ordered one of those and the one they set was snapped in two to within six inches of the roots. Now the American Chestnut I bought from them last year is still alive but didn't grow much and I reckon the broken one they sent will survive too.
|On Feb 6, 2016, BeeBlessed Johnson City, TN wrote:
Placed my fall order 11/3/15 for multiple shrubs and berry bushes. Received a confirmation email that expected ship month, November, but will be on a first come, first served manner. Ok, I get it. Its business. 3 days later, I get an email that it will be shipped in the spring, Feb or March. Well, not happy, but ok. I will wait. Fall is a better time frame to plant, but spring should be ok for shrubs. I then receive an email Jan 5, 2016 that they are out of half of my order. Really? They didnt know this 2 months ago when I could have ordered from a competitor. Never again!
|On Nov 2, 2015, leo_leo_1 Staten Island, NY wrote:
Will never ever order anything from this nursery again, very disappointed! The persimmon tree they sent (bare roots) died and never leaf out since the spring (I did everything possible to save it). For $18 they replace it following spring, but same thing happened to the new tree. The bare roots tree they sent almost had no roots at all :( I wrote several emails +sent pictures of their dead tree, and my receipt with the order#, Michel Dolan wrote me back first (wanted more pictures), and I sent more pictures, but then my last email was just ignored it and never answered. I'm very disappointed. The other nurseries I also order from: justfruitsandexotic.com for example or raintreenursery, has an excellent service and about 20 trees that I ordered from them not even one tree died! People try to stay away from Burnt Ridge Nursery!
|On May 12, 2015, b9cyst Marengo, IN wrote:
I purchased 7 chestnut trees from burnt ridge. I received a confirmation pretty quickly after. I waited for around 2 weeks and called and was advised they would ship the following Monday. I got my confirmation on Tuesday so they were a day later then what i was told. Not that big of a deal except I live in Indiana, and it is a 5 day shipment so they were stuck in transit over the weekend.
|On Jul 7, 2014, grizz29 wrote:
I ordered six blueberry plants last year. The plants were not well packed, there was a mini heat wave and they took much longer to arrive than other growers.
|On May 7, 2014, sccrde Rochester, NY wrote:
I ordered 6 mix fruit plant last year and I am living in zone 5 and I have checked before order in their site for zone.
|On Aug 21, 2012, hojn Mount Pleasant Mills, PA wrote:
for the price, the trees were small and the grafts were not healed yet ,some of my trees grew, but below the graft .at 18 dollers for a mullbery that i hoped to youse for grafting wood .now i have a nother trash mullbery. my plumb trees were tiny for the cost . the trees i got from adams co. nursery were 3 times the size for less money and all the grafts were well healed over. i was going to buy some more trees of burnt ridge, stuff adans co. dosent have, but `when they didnt want to replace the mulbery tree. I told her to forget my order. they do have the best deal on hazel nut bushes though.good price on seedlings , i would forget any grafted stuff though!!!!
|On Jun 15, 2012, BeeznBearz Cottonwood, ID wrote:
Posted on May 10, 2012, updated June 15, 2012
On May 10th, 2012, BeeznBearz added the following:
I'm still keeping this rating at a negative. The plants arrived today but they're not in the best of condition. The kiwi definitely will not flower this season, which means that I'll have to buy another male locally, if I can find it. The honeyberries only have barely burst buds on them. The number of live buds compared to the size of the plant are too few for comfort. Hopefully they'll improve given some kindness.
On June 15th, 2012, BeeznBearz added the following:
And now I am sincerely upset. The honeyberries recovered, though one has just one live bud to its name, and the kiwi proceeded to completely die within days of its receipt. I have two other kiwis bought locally which have thrived under my care, so I know it's the plant and not my efforts which are to blame. In all correspondence with them I have been very polite, I should add. When I first contacted Burnt Ridge, they told me to wait a few weeks to see if the unhealthy/dead plants would recover. I conceded that the honeyberries lived, though that is a generous statement with the one budded plant. I advised them of the state of the kiwi and asked when a replacement would be shipped. They sent the following email: "We can include a free replacement with any new order next spring."
Nowhere in their website do they indicate that you have to order more plants from them to get a replacement. They simply have a warranty that their plants will leaf out and grow in their 'ordering information'. This is a shoddy business practice at best, bordering on fraud. I will tell them this and offer them a chance to refund the monies instead. If they do not respond professionally, I will report them to the BBB. As merchants, this practice breaches the warranty they include on their website as well as the 'warranty of merchantability' inherent in transactions with professional merchants. The money isn't really the issue. I primarily want this merchant, and others to be forthcoming in their policies.
|On May 29, 2012, topwaterpro Vashon, WA wrote:
I placed a order with Burnt Ridge on 04/28/2012 for 18 Oregon Grapes, 4 Pilgrim Cranberries, 4 Kinnikinnick, 4 Raspberries. I received an email on the 29th and 30th that they will have my order ready and would be shipped in May. I then received this email on May 2nd,
|On Apr 11, 2012, lysis Scottsdale, AZ wrote:
Received 1/4 inch whip apple with barely any roots, which replaces a 3/4" Dave Wilson bare root from Bay Laurel that was destroyed by gophers. Both the whip and the 3/4" tree were the same price. Forced to use this nursery as the majority of mail order firms are done for the season. I'm not impressed in the slightest about the quality of their trees.
|On Jul 7, 2011, magnaastra Charleston, IL (Zone 6a) wrote:
Posted on May 9, 2011, updated July 7, 2011
On July 7th, 2011, magnaastra changed the rating from neutral to negative and added the following:
Well, it's official: the little seaberry is being pronounced DOA. Poor little plant never showed ANY signs of life despite the best of care. It's my opinion that it was shoved into my order just to 'shut me up,' if you will, with no thought whatsoever to quality...only to quantity. Despite their lovely blueberries, I'm changing this to the big N, since, to me, this was awful customer service to the Nth degree. Great product equals zero without the OTHER side of the equation...which, of course, is CUSTOMER SERVICE.
|On Apr 20, 2011, jeainky Georgetown, KY wrote:
Posted on February 14, 2011, updated April 20, 2011
On February 14th, 2011, jeainky added the following:
Well I ended up sending pictures which showed the plants were very much dead. I described my situation and how I tried to nurse these plants with daily care but to no avail.
The response I got was rather terse. They are at least attempting to replace the blackberries but refused to replace anything else (despite pictures) because, and I quote - "They didn't have any other problems." Well its pretty obvious that the statement is not true since others have rated after mine.
Literally if they had made more of an effort to replace the plants I would have moved this to at least neutral. Hell, if the two blackberries they send me actually live, I might be tempted.
On April 20th, 2011, jeainky added the following:
Update: The rating stays negative.
I'm willing to assume I killed off everything but the raspberries and blackberries. I'm irritated that they would not send replacement raspberries unless I placed another order. I was still willing to work with them. I received my blackberries and planted them. They had no hair roots WHATSOEVER. This was the same condition of the blackberries and raspberries I received last spring. Until someone quits jerking these plants from the ground none are going to take.
I ordered from Nourse and the difference side by side between a Nourse raspberry and a BR blackberry or raspberry is day and night.
I'm very disappointed in the response I got, in the replacements and in Burnt Ridge in general.
|On Jan 15, 2011, sce_77 Bartlesville, OK wrote:
Posted on November 2, 2010, updated January 15, 2011
On January 15th, 2011, sce_77 added the following:
UPDATE: I emailed Burnt Ridge with my complaint that the figs were the wrong variety. They said they don't send the wrong variety on purpose, and asked me to send pictures and the color painted on the stems. I did so about a month ago, and still have not heard back from them. Clearly they are not interested in fixing their mistakes.
|On Jan 14, 2011, sweetmelon Lawrenceville, GA wrote:
I got three filbert plants from Burnt Ridge in 2009. They call them "trees", but in reality they are just sticks with maybe some roots on them if you are lucky. Which is all right for the price (at the time, now they doubled the prices).
|On Jun 30, 2010, kc00037 Belchertown, MA wrote:
Posted on May 26, 2010, updated June 30, 2010
On June 30th, 2010, kc00037 added the following:
While I am not changing my rating, and I never got a response to my original complaint email, I did request a refund for 5 plants that never leafed out, and they did respond almost immediately and refunded my money, no questions asked. So, still crappy plants, crappy shipping, but I give the customer service a D instead of the original F.
|On Jun 7, 2010, dayinthegarden Occidental, CA wrote:
This nursery should be avoided at all costs. I received a citrus tree that was malnourished and leafless; in response to my email comparing this specimen to others I have ordered from Four Winds, the nursery said "I am sure that Four Winds nursery sends out healthy, dark green, bushy citrus plants since they are a California nursery that has heated greenhouses and specializes in citrus. We are a Washington state nursery that carries a broad range of edibles and have no heated greenhouses, except when the sun comes out." Why sell citrus trees and so many other non-WA state natives then, at full price? They offered a refund if it did not leaf out (it hasn't), but would not pay for shipping costs. They don't mention their lack of adequate facilities to keep them healthy on their website, nor that they are willing to send out such poor specimens expecting customers to nurse them to health. They also sent me a dead Chinese wolfberry and did not respond to my request for a refund. So unless you want poorly cared for plants that only grow in Washington state when the sun shines and no responsible customer service, don't order from this nursery.
|On Mar 12, 2010, AZPHATMAN Mesa, AZ wrote:
Posted on March 9, 2010, updated March 12, 2010
On March 12th, 2010, AZPHATMAN added the following:
Today I received an email from Burnt Ridge. It was very civil and courteous and sign by one Michael Dolan. He did check out a thread I have on another garden site and looked at the pictures. He feels there is nothing BR has to apologize for and no refund or credit will be given. He said what I think is fungus on the Lapins may be paint.
I am not fond of any of these trees and would never have purchased any of them if I had seen them first. However the trees are still alive and still under warranty so I have decided to try and keep them all alive in smaller pots as their size does not warrant the 25 gallon pots I had put them in.
At this time I’m not real happy about it and not likely to change the negative rating any time soon. However if the trees all thrive I may one day change the negative to a neutral. I can't ever see changing the rating to a positive. To me two branchless whips, one of which was only a 1/4" caliper and a tree previously topped to 30" without mention in the descriptions to me is way out of line.
Burnt Ridge however feels that this is normal variation in size. What is normal variation to them means the largest tree out of four they sent me is smaller than the smallest tree I have ever received from an online nursery. Keep in mind I have only been buying trees online for five years and my experience only cover the purchased of sixty some trees. Also keep in mind though that I have never purchased a whip from a nursery before which explains this in part.
However also keep in mind that there was nothing in the descriptions or other BR site information that I could find that would have led me to believe any of the trees I purchased would be so small or previously topped at 30”. This being an acceptable business practice to them speaks volumes to me about their company and as Forrest Gump says: "And I don't have anymore to say about that."
|On Sep 23, 2009, justajoe Seattle, WA wrote:
I ordered blueberry plants from the website and it stated size and price for them. When I got the blueberry plants they were not as large as what was stated on the website and the price was more than what was listed on the website also. I spoke to a person on the phone and she confirmed the price of the website and what I was supposed to be charged but the invoice was higher for them. I emailed the company and still never received a response back regarding the over charge and why the plants were not the size that was listed on the website. Won't purchase from this company again.
|On Apr 3, 2008, TBill Dayton, OH wrote:
Placed an order for a couple of varieties of honeyberries which they had since they are not available many places and the prices were OK too. They sent me an email that the ones I wanted were not in stock and to pick a couple of others. I did, and I my 2nd choices were never confirmed. So, I emailed them asking for some sort of confirmation since the order was still up in the air. Never got a response to my request for a response. Finally I called them and got their answering machine, so I left a message. They didn't call back, so I called again (next day) and got the answering machine again. Emailed them again and told them I had emailed already as well as had phoned and asked if they would please let me know what was going on with the order. No response. Called a 3rd time and finally got a person who told me that my 2nd choices were not available either, and was asked if I would like some others. I said OK, whatever you have at this point, and they wanted to know if it was planting season here (Ohio) yet (April) of if maybe the ground was still frozen! Well, I hope so! This isn't Ankorage.
|On May 30, 2007, brusich Seattle, WA wrote:
I ordered a Northern Pecan tree (bareroot) from them. The tree arrived in seemingly good shape. However, I noticed there was very few small roots, only one large taproot. After planting according to directions, nothing happened. The tree never leafed out. I called them for a refund and the person I talked to was negative. She promised the manager would call back but it never happened. I would not deal again with a company that does not stand behind their products or their promises.
|On Jan 10, 2006, maderaroja Salem, MO wrote:
First, I called them in September to confer with the owner on the trees that I wanted to order. He assured me that I could have everything that I wanted. So, I sent them a completed order form with a check. I indicated, on the order form, that I wished to have the trees sent by USPS because the UPS and the Fedex do not deliver to me. It seems that they do not like to come down the dirt road to my farm. Anything that is sent by either UPS or Fedex has to be picked up at their depot; a 110 mile round trip.