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|On Feb 19, 2021, cabbagepalm Sarasota,
United States wrote:
I ordered two water lilies from Green Chapel Farms (somehow associated with Wild Things Grow) on November 2, 2020. Total cost over $50. They didn't arrive promptly, but I assumed that was due to some "we don't ship in the winter" policy. But I hadn't heard from them, so I tried calling. couldn't get through or leave a message. So, I sent an email nine days ago (Feb. 10, 2021), No response. I can't find a phone number that works for them. Their inability to communicate has me worried.
|On May 9, 2018, mbhalter King George, VA wrote:
I ordered 4 Brugmansia plants on April 8. As of May 9, I have not received anything. I have sent several emails to the company and tried to call several times. No one answers the phone and the mailbox is full, and no email response. I have now filed a complaint with PayPal, since the company did take my credit card payment. I have also filed a complaint with the Better Business Bureau of North Carolina. These same complaints go back many years. Do not order from this company!
|On May 4, 2016, DonBrenner Franklin, KY wrote:
I first should have checked the reviews before placing an order. Placed an order 3 weeks ago. No contact from the seller regarding the order. Called three times ...message box is full...send three emails asking about the order ...no response. Will now have to file a complaint with Paypal regarding this order. HORRIBLE service from this company which is also know as Green Chapel Farms
|On Jan 13, 2016, Kylie2x Millsap, TX wrote:
Posted on December 15, 2014, updated January 13, 2016
On December 15th, 2014, Kylie2x added the following:
I just received my second purchase .. It was Brugmansia Harlekin.. When it arrived there was a 4" Bloom already beginning to open. It was packed perfect and arrived several days after purchase.. I could not be happier and look forward to my next purchase.. I highly recommend them..
On January 13th, 2016, Kylie2x changed the rating from positive to negative and added the following:
Placed and Order in Nov,2015. Never received any correspondence. They didn't hesitate to take my payment. Contacted them numerous times (no less than 20) by phone and email with NO response. Filed a Claim with PP .Payment was Reimbursed ..
|On Sep 19, 2015, angelsun Garrettsville, OH wrote:
I am sad to add another negative review to this seller: Wild Things Grow AKA Green Chapel Farms. Let me begin by stating that they have a lovely website, wonderful photos and some very unique Brugmansia plants which is what I ordered. I had read the reviews here but was still hoping for the best. I placed my order on August 22, 2015 online and paid with PayPal. Since no order confirmation was sent other than the PayPal receipt; I followed up the following day with an email which was MSGTagged. Apparently, it was never opened as I never received the tag (this is paid software and works differently than a basic read receipt). I had not received my plant September 7, 2015 and tried calling that morning. It went directly to voice mail and I left all of my contact information. I never received a call back or any communication from the seller. On September 8, 2015 I opened a case in the Resolution Center with PayPal and they gave them 7 days to respond. Nothing was posted in the way of response to PayPal. Today (September 19, 2015), I received notification that PayPal had found in my favor and I was refunded in full. I do not like to leave any kind of negative review but do feel that other potential buyers should be aware. SO disappointing!
|On Jun 4, 2015, 7hillskoi Tallahassee, FL wrote:
I placed an order on May 23 and my credit card was billed at that time. I tried calling to check on the order but I was unable to get anyone on the phone. It says the voice mail is full and I could not leave a message. On June 1 I emailed requesting a tracking number or at least some communication regarding the order. I did not hear back. On June 4th I repeatedly called the number after sending another email with no response. I received a text saying "I am in a meeting" I texted back that I needed a response to my email. I have not received a return call nor email. As a small business owner I can understand the difficulties of running a small business but if you can't answer the phone at least let your customer leave a message or answer an email within a 24 hour period.
|On Apr 10, 2015, lovedle Tremont, MS (Zone 7b) wrote:
I called Wild Thing Grow March 20, 2015 and left a message that I was placing an order, and asked them to respond if they would be unable to ship a few Brugmansia within the next week or two.
|On Jul 13, 2014, saturnalia Winston Salem, NC wrote:
I am fairly new to gardening, and this was my first attempt at ordering plants online. I really wish I had known about this forum--or thought to check the BBB ratings--before attempting to do business with this company.
|On Jun 13, 2014, bloooomer Loyola, CA wrote:
I ordered one Angel trumpet and one datura from Wild Things Grow on May 9th. Weeks went by, nothing arrived, no communication. When I called, no one answered. Then I called the number one evening to get a grumpy woman on the other end scolding me for calling at 10 pm her time! She told me to call back, and I did. There was great difficulty "finding my order." Then, I was told that my order had not shipped because the datura was not ready to ship. So, I asked for a refund on that one, and was told the other would ship out right away. It did not. So I called back again on June 13th. Once again, she had difficulty "finding my order." I was told many things, but never given an explanation as to why my order was not shipped. She told me that she could not give me an explanation. She went on and on about "this is not a business, it is a non profit, we have volunteers who do all of the packing." (all 5 of them) I asked who is ultimately responsible for making sure that items that are paid for are shipped - she said she could not answer that, she took no responsibility. She refunded my money, yes. Ordering from this place is no different from making donation, it seems. The philosophy seems to be that if you order here, you will wait as long as it takes for them to have a plant, with absolutely no communication or updates on your order. This is simply unacceptable practice. DO NOT ORDER FROM THIS VENDOR.
On Jun 13, 2014, Wild Things Grow responded with:
"On Jun 13, 2014 3:40 PM, Wild Things Grow responded with:
The Customer received two separate refunds when requested, on the spot. No delay.
|On Mar 20, 2014, windingday Suncoast Estates, FL wrote:
I placed order with Joan on phone end of February. She assured me my two plants would be sent out that week.
On Mar 20, 2014, Wild Things Grow responded with:
"On Mar 29, 2014 10:30 AM, Wild Things Grow responded with:
We have never, in the history of this company, told a customer that we have no refund or replacement policy.
|On Apr 18, 2013, Tonib99 wrote:
I wanted a vine for a pot that one of my Plumerias is in and after much research and consideration, I decided on the Pink Frost Sweet Potatoe vine. I fell in love with the colors and thought it would be gorgeous under my Plumeria. I couldn't find anyone locally who sold them so I turned to the internet. There wasn't alot of sellers there either, so I ended up choosing Wild Things Grow. I am not a rich person so I really debated paying $15.00 (vine + shipping), but I did it. It arrived so fast and I felt like a kid on Christmas when I came home to find the package at my door. I swooped it up and opened the box carefully, making sure not to injure the new love of my life. My heart broke. Here was a withered 5" vine, laying on a half-filled cup of dried soil. It's roots weren't even covered. It had a plastic grocery bag wadded and shoved into the cup and then held in place with packing tape. I quickly rushed it to a pot, gave it soil, water and a prayer. It's been 5 days and it has shown no improvement. I will NEVER buy a plant or recommended Wild Things Grow. And good luck trying to get a response from them. They have my $15.00, so why listen to my complaint. If they respond to me, I'll post it. But I think I would have better luck bringing my dead vine back to life.
On Apr 18, 2013, Wild Things Grow responded with:
"On Jul 19, 2013 12:03 AM, Wild Things Grow responded with:
Green Chapel Farms has an excellent replacement policy, Toni.
|On Nov 5, 2011, jonreed_tx Schertz, TX wrote:
I ordered (and paid for) 3 Plumeria plants back on 7 September. Immediately received 1 and unable to receive the other two. It has been incredible difficult reaching anyone with this company (website email aren't responded to and now it seems their phone is disconnected). When I was able to reach someone they seems to think I was a nuisance asking for the product I paid good money for. Said the products are on back order. Extremely disappointed in Wild Things Grow. I don't think I'll ever get the plants, but they sure have my money for the past 2 months
On Nov 5, 2011, Wild Things Grow responded with:
"On Jul 19, 2013 12:06 AM, Wild Things Grow responded with: