i have only placed one order with this company. i doubt i will order again. some plants i received were miniscule. (the billbergia santa barbara was just a few inches tall) it was like they had to search to find plants that small. their website is horrendous. it gives me a headache just trying to sludge through it. try to navigate the site and youll leave with frustration. its a shame, they offer many neat plants. the only reason i am giving them a neutral rating is the fact that the service was favorable. i never complained to them personally, but just took the "first impression" order as lesson learned. its nice to see that others had positive experiences.